Spent almost 3 hours in dischem the other day. Firstly the queue for the dispensary to get the medication was so long and only 2 pharmacists assisting while there were staff walking up and down the aisles. so about 1 hour spent in that line. The pharmacists were not concerned at all just casually chatting to each other as they assisted the clients. No urgency at all. Surely others are trained to assist. Also have to note that it was a pension pay out day so the pharmacy was full of pensioners who had to sit around for hours. Surely the dischem management team are aware of these dates and should make sure that there are enough pharmacists on duty throughout the day???Then spent about 1.5 hours waiting in line for the sisters to be freed up to get the injection and there was not even a long line there so Heaven knows what took so long. It was not even lunch time. I got in at 1.30pm and left at just after 4pm. I have to drive further but I would rather go all the way to Mall of Africa or Northgate. Their service is 100% better. The only reason they getting 2 stars instead of 1 is because they at least have a full complement of cashiers at the normal check out.

The great thing about shopping at 'Dis - Chem' pharmacies is that 1. they're all well stocked, 2. Their personnel are always friendly, knowledgeable and willing to assist, 3. If you have a doctor's prescription it can be loaded onto their computer system and you can recieve your medication at any 'Dis-Chem' pharmacy, 4. If you have a 'Dis-Chem' card and an eBucks card you are part of their loyalty program and you enjoy many benefits, 5. They don't just sell a product to generate a sale. Recently I was referred to a doctor for a more indepth investigation and analysis. This is after I had consulted with experienced people including their inhouse manager. Their advise was to get to a qualified and experienced doctor right away. I'm very grateful that I had the procedure done and am recovering well. The result is, that I returned to purchase a few more items to use for my post operation. Thank you.

Having problems when the get the prescription ready for collection. They don't give all the pills and then write on the box (X) pills to follow. A person does not see that they have written that and they don't communicate it with you and then you have to drive back to the shop to collect the shortfall. This last time took the cake, one of my schedule 5 pills they only dispensed 1 with 29 to follow so I cannot go back to the shop the following day and am going without my mess. They are dropping the ball. The only thing to do now is to go and queue and see that all the medication is packed correctly. It is most frustrating. If it only happened once you could accept it but it seems to be happening a lot and to other people too. A person cannot get through bu phone to speak to the pharmacists or a person with a higher authority.

Absolutely disgusting service from Sister Bonolo at the clinic. I took my 2 month old baby for her vaccine and firstly waited for 30 minutes after making an appointment. I was told she was on lunch. She then made her royal arrival. Then proceeded to argue with me about being in the room. I explained to her that I was just there to answer the questions that needed to be answered and would leave. Hubby would be with baby whilst she gets her vaccine. She then proceeded to argue with me. Told me that I needed to sit for her to proceed and I told her I would rather stand. She went on and on and I told her again that I'm only there to answer the questions and would leave. She then told me to sit outside. Please stay away from her and her attitude.

Getting worse and worse by the day. Ordered for collection, they called to say the order was ready, the app said it was ready and I go to collect and the order had not been processed or packed. No one apologizes for any inconvenience, no one is friendly, everyone seems like they are overworked. This is one of the few businesses that I'm sure are doing well in these hard times, so are they just being arrogant about it and not employing more staff to handle the capacity? Update: 30.11.2021 After complaining to the store manager i was skeptical that anything would change, but it since has gotten a lot better and I'm very impressed. Thank you

Absolutely the worst service ever, I came in to return an item so I stopped at the desk in the front they then took me to the back close to dispensary section anf told me to wait for someone to assist. I stood waiting for 20 minutes and no one assisted me. There is a group of staff standing around doing nothing and can clearly see I require assistance but don't care. If I could give a rating of zero stars out of five I would. Then eventually I get the attention of someonr and get told I'm standing in the wrong place and should go stand somewhere else. However the lady that assisted me really did make it a better experience.

Horrible Covid 19 protocols. The shop is full of elderly people and no social distancing in place. The self medication que is very close to the prescription medication que. It was said that there is 9 tellers working however for the 5 minutes standing there only 5 operated. I complained at the manager and it was stated that the system is slow. This is no excuse to no social distancing. If the shop is full ensure that people a blocked from entering the shop. We might be on level 1, but that does not mean that Covid 19 is on level 1.

Why do some staff members at Dis-Chem, Princess Crossing, provide such poor customer service? My request was a no-brainer reach under the counter and take a slip and put it on the counter. I was told in the worst tone of voice, very abruptly and rudely that "They (referring to other assists) will help me" as she is busy. Willingness and being able is clearly not common performance at this outlet. Who ever appointed this rude person should be fired. I will never shop at this store again.

Dispensary never answers the phone, and if you are lucky and someone answers. They just drop the call. When you submit a prescription for collection, it never gets done!!! When you arrive to collect the prescription, you have to go and sit in the queue in any case. The service that dischem supposidly gives, whereby customers can submit a prescription for collection, never happens!!! There service is the worste I have ever experienced!!!!!!!!

Overstaffed with people with stinking attitudes and no self respect judging by how they treat customers. Don't dare ask a question or for help, you will get eye balled and ignore flat. Definately a good example of people who hate their jobs. I wonder if people realize that if they chase customers away, eventually they will be without jobs and an income?

every time when i make a clinic booking they phone the day before the appointment to say they don't have stock this is the 4th time what's the point of making a booking, having it confirmed? Then a day before you call to say you don't have stock absolutely PATHETIC!!!! will advise to use other Dischem branches not this one!

I like doing shopping at Dischem Princess Crossing, but many times not enough tellers on duty resulting in long dreadful and tired lines, also NO LINE FOR PENSIONERS, (outside as well as inside) THE AGED!! A switchoff!!! They should learn how Checkers Stores give a very good service for the aged!!!

Dispensary Staff are great. Can't get through via telephone. It takes forever for them to answer a call or not even answer at all. The till manager Sibongile is one of the rudest people I have ever met. I have been dealing with her for some years now and she treats me like I'm a piece of rubbish.

On the 14th March 2022, I visited the pharmacy. The male pharmacist at self-medication counter didn't give me enough time to explain what my problem was, before I could even finish talking he left to get the capsules. Which are not even helping me and they were so expensive. …

Nice and neat place to go. It's a decent shopping centre with a variety of shops including pharmacies restaurants and ATMs. There is a lot of accessible free parking space. It is easy to find on the maps as well as off. Easily accessible with wheelchairs for those that need it to be.

Your staff at the over counter medicine are most unfriendly, not very helpful. If they find passingmedicine onto you boring then they should find another job. However, there is one lady Maggie that I would give ten stars too. Perhaps they can learn from her.

Worst Dischem out there. On multiple occasions there is no stock of products, poor and extremely slow dispensary service and long check out line. I have complained to the manager before but clearly did not change anything. Rather go to the West Gate branch.

Address on Google maps is not right, especially when searching.. because this dischem is not Roodepoort dischem..it's Princess crossing centre dischem, PLUS maps took me to Westgate mall.. saying that Westgate was Princess crossing.. which is incorrect

I had a clinic appointment and the nurse Lungile made it very pleasant for me. She was very professional and engaging with me,she explained everything I needed to know and was patient and gentle with me. Thank you Lungi, keep up the great work!

HORRIBLE SERVICE THE LADY AT RECEPTION AT THE CLINIC HAS AN ATTITUDE. SHE'S RUDE AND SHOWS NO CUSTOMER ETIQUETTE. EVEN IF YOU HAVING A BAD DAY YOU CAN NEVER TAKE THEM OUT ON YOUR CUSTOMERS...SORRY DISCHEM PRINCESS CROSSING YOU LOST A CUSTOMER

Another Company will be boycotting thanks to their racist hiring policies. no exceptions for any other race. you should be ashamed for this. everyone should have a fair chance in getting a job. say no to BEE and no to Nepotism.

Got my booster shot 8th June 2022, 14:00. Most cruel nurse, gave me the most painful shot and showed no empathy, treating people like animals with an untidy desk. I've gotten 2 shots before and it wasn't a horrible experience.

Not good at all yesterday the cashier who saved me was very rude singing while saving me and had to complain about the price argh not going back ever again I rather go Westgate one though princess is the closest.

Recommendations from their self help medication officer were expensive and didn't do much to solve my issues. I know they are not doctors but don't recommend a product that doesn't work just to make a quick buck.

Terrible service with lack of black management skills. Nurses Asking my reason for visiting the clinic on floor with customers around and other employees on floor. Someone please do something about the situation

Trying to phone the dispensary is a near impossible task, so if you have unlimited time on your hands and unlimited airtime available, please give this challenge a try.

I was very upset and disappointed I had to wait 3 days for emergency medication. Was told it would be delivered within 24 hours. Received no call to say it won't.

Pharmacy always seems short staffed during lunch times which is when people generally visit the store, otherwise pharmacy staff are generally friendly and helpful

The customer service front desk are useless as Eskom. Blatant lie to my face about the Momentum Dischem partnership card. Sies! Don't even deserve a star!

Shawn, thank you for going the extra mile for me. You did your best to organize our face shields and we appreciate it. Will always be grateful... Debbie

The service by the pharmacy where we submit prescriptions is so slow. The staff is very friendly and helpful though. Can you get more staff please.

Wait for over 30 minutes to get assisted by a pharmacist. Queue as long as the '94 elections with only 1 pharmacist attending to the customers.

I fell in the shop, no one asked me if I was okay or anything when i actually got hurt this is ridiculous!!! The "manager " was of NO service.

Very good service, friendly staff, willing to help. Good location and plenty of parking. Must be there early though as they can get busy.

The lady at the dischem clinic is so warm and amazing service I received from her a real diamond ! Thank you , wish I remembered the name

The slowest service ever...sitting in a full dispensary queue and pharmacists seem to go for coffee breaks after each client. Rediculous

Had a spa appointment today at 12:00, would like to thank the lady who did my massage. Her work was phenomenal and I feel great.

Very bad service you wait forever. What a hel is wrong with this dischem at self servive at especially dispensary …

Good Dis-Chem like to visit it for the herbal medicine/remedies always available the staff are very friendly and helpful

Slow staff, under staffed, not even the scanners at the tills work. I will take my business to Clicks going forward

Open at 8...what a joke ...now they only open at 8:30!!! REALLY??!!! Fix your website and tradinghours then!!!!!!

You will queue and queue and queue and queue. Cramped and cluttered aisles, Zero space for social distancing.

Busy at the beginning of the month but slower in the middlenof the mont service is very good snd professional

Best pharmacy with the best pharmacist. Mothusi Moditse always gets me right. he is the best

This is my medical aid appointed chemist and their service to customers is so good

Just love their service. From Click & Collect to Dispensary. My favourite store!

always busy but a pleasurable shopping experience everytime...............

Staff could be a bit more friendly?? Store is clean and well merchandised

Phoned but battling to get through to the Pharmacy the phone just rings.

Service is very bad. It doesn't hold the stand of dischem as I know it

There's is 8 person in line with 1 person assisting...ridiculous!!!

ALWAYS a line to get into the store and acess to the dispensery.

Staff don't want to be here, it shows in the service they give.

Good customer services, especially the pharmacy department

18 customers lined up and only 4 of 16 pay points in use

Always loading scripts incorrectly. Staff are very slow

Very helpful staff! Thank you Thato for all your help!

Absolutely the worst dispensary, they are super slow.

Comfortable shopping experience.......friendly staff

22 people in the que & only 3 tellers.....nice.....

Pathetic service!!!! 12 points only 3 working!!!!

Staff always friendly, especially at the tills.

Unfriendly staff and ridiculous waiting times!

Always well stocked , staff are friendly...

Unnecessarily rude and unhelpful service

Service is so good, get your medication

Always friendly staff willing to help

Awesome pharmacy, excellent service!

Absolute terrible service!!!!!!!!!!!

Good service all round!

Poor service, my word.

Super clean ❤️❤️❤️❤️❤️

Really helpfull staff

Enjoy shopping there

Rude self med staff

Poor service so sad

Excellent Dis Chem

Best service ever

Friendly Staff

Ok