Popped in with the intention to "just look" and left with a beautiful new pair of sandals! Izzy dealt with us and was unbelievably nice and knowledgeable. They got my size so fast and with no issue and then she found the best deal she could for us! The team here are always lovely it's truly hard not to love this shop!

Absolutely brilliant customer service. All the staff were lovely. Bella was incredibly patient with me as I tried on umpteen pairs, 1460 Cherry Red, Black, Green, Purple, Vonda Floral. But we got there in the end. I bought 1460 Smooth White. And lots of laces to swap and change their character. Thank you Bella!

Had such a nice experience! they didn't have the furry walking boots we wanted but the staff were super helpful, recommended trying on a similar shoe to see how they fit and helped throughout the process. The woman who helped us was so lovely and down to earth!

Not great. I went into the shop today which was empty, apart from 3 assistants. I showed one of them a clearly written note I made about a pair of Doc's I'd seen advertised. She seemed vague and didn't really listen, and showed me a pair of

Found shoes I wanted, but the only pair they had, had a mark on the front of one shoe. Was told by staff to buy a cleaning product from them and try to clean it at home. So not only they wanted to sell me shoes with defects for full price,

Went today to treat myself to some nice new boots, all of the staff were so incredibly friendly and helpful, particularly Katie who took the time to go through different options, gave amazing and helpful advice and helped me make the right

I popped in to buy some shoes on the way to the station. Normally I don't like to pay more than £50 for shoes, but the last couple of pairs I bought didn't last long and I know doc wearers swear by their longevity. Service was helpful and

I bought a pair of boots from this store on November 4, 2023 (exactly 17 days ago). I have worn the boots 5 times counted and the inner insole has peeled off. Unsurprisingly, given that they are boots that cost me £169, I have gone to see

Amazing customer service. I came into the shop to get a pair of boots after a bad experience at Office. The girl who served me (I believe she was called Tia) was so friendly and took her time to explain the different types of leather and

Having received a replacement code from Dr. Martens, I visited this store to try on before placing an order online. The sales team were very helpful and assisted me with the choice of boot, I went with the classic 8 hole Vegan 1460. As I

Brilliant experience! I’ve never owned dr martens before and I didn’t really know which style I wanted. I went in and was greeted so nicely and they pulled three styles that I loved! 10/10 experience from start to finish and Eloise was

Had a brilliant experience at Dr Martens Leeds today. A big thank you to Hannah, Molly and Grace for helping my daughter choose some shoes for school. They all had such great attitudes and knew their stuff. A credit to Dr Martens!

Hannah helped my housemate find her perfect pair and the level of service was just incredible. Nothing was too much trouble, you could tell they loved the role. Will definitely be coming here again …

I visited last Monday and the sales assistants were simply fantastic. The correct balance of friendly and sales. They clearly knew their stuff. Well done.... I love my sandals

The girl that served me was super helpful and fast, was my first time buying a pair of Doc's and the process was made super easy and stress free. Would definitely recommend

Superb customer service,went in Saturday and bought some on the Sunday. Both girls who helped me were really helpful friendly and knowledgeable. Can't thank them enough.

Called in today and bought a pair of Doc Martens cherry red boots made in England Was helped by two lovely young ladies nothing was a problem for them both had

I used the repair service and had my 6 year old boots re soled £81 highly recommend this service

My uncle bought some new docs and the service in store was so nice

Staff don't really care and not prepared to order right size boots