Good team but unreasonable manager! We just spent over an hour in the store today making up our mind on what shoes to buy. All customer service team was very helpful. The Slovenian girl (trainee, she didn't have a name tag) served us well. She was patient and professional. She quite professionally sold us the second pair too! The shoes I was buying was not cheap $50-shoes, it was $249.95. Nevertheless somehow she managed to sell us a second pair (completely different style) for another $249.95 plus accessories! Good job! Yes, it took 1+ hour (I'm not the easiest person to convince). It took dedication and patience and courtesy, and multiple going backwards and forwards, and she involved two other team members who were wearing the shoes to give their opinion, and she looked after my relative who was with me in the shop (she got her to try something else while waiting). She addressed all my 'fears' and 'uncertainties' and finally we came to the cashier to pay. I got out cash and began counting. Now, I'm a loyal Ecco customer (at least I used to be until today), I had recently bought expensive shoes there (twice), one pair right in the same store, so I had two $50 discount vouchers. The girl thought it was ok to use them. The condition on the voucher was to 'spend $250 or more in store' and I was buying two pairs for $249.95 each. Oh yes, it is 5c less than $250, right? Now came the store manager - young Indian girl (Dhaki or something) She took over the sale and said that because it was 5c less than $250, she can't give me a discount. I tried to reason that I was also buying shoe accessories and that the total value of each transaction would be over $250. Yet, she adamantly refused and insisted that only the price of shoes can be counted. So she completely killed the sale! All hard work her team has done, all this time was completely wasted. I just shook my head in disbelieve and we quietly left buying nothing. C'mon guys... if you're in sales, what would you do? Would you kill the sale because of $50? And lose a loyal customer? I have nothing bad to say about that girl, the manager... She may be a nice person, but I feel she doesn't understand the customers and phycology of sales. Maybe she is right - she told me it was the company policy - but then it reflects badly on Ecco - misleading customers with their discount vouchers. Anyway, this was my experience and advise I can give - do not go to the store when the manager is on duty.

The shoes are great, very comfortable and pretty but it was staff who ruined the experience, unfortunately! I work in retail as well but their glares were extremely uncomfortable even if unintentional hence ruined the entire day for all us( me and my family) it was even more embarrassing since I recommended the store to my family and brought them in). They did not bother to greet upon entrance, and stood at a distance giving dead stares! Very poor customer service! Such a shame

5 stars for the Asian girl name Jasmine. I lost my receipt after purchasing and needed some information from it, called once, the girl answered phone said she couldn’t email me an digital version and will call me back in 10mins. So I waited, for nearly 2 hours. Then I called again, Jasmine picked it up and read out all information I needed through the phone also offered to email me a digital version as well. Apparently they do able to email. What a surprise.

Can’t speak highly enough about the shoes. Very comfortable and reliable. 5 starts for the shoes. The one star is for a staff member who told me that she will give me 20% off if I’ll buy two pairs of shoes. When I came to buy both of them, she was trying to sell me with a current sale that wasn’t promising to me and I was returned for that 20%. Sadly that she was lied to just bring customers back. Again, the shoes are amazingly comfy.

Horrible customer service. Angry attitude when I asked to try a bigger size half an hour after I bought the shoes. She asked me to sit there wait for 20 minutes without any intention to service me. When I approached her she just said back to me with an angry voice without even looking at me. 'Just sit I will come back to you'. Horrible store. Wont come back again.

Never had Ecco before but heard good things from the internet. Went in just to look at a pair of sandals for my mum with no intention to buy but with the help of young Annie, I ended up buying work shoes for myself and sandals for my mum. No sale was on, just purely genuine and professional service. Thank you Annie for looking after us and making us feel at home.

I had walked into Ecco shoes on many occasions but never purchased till I met Imeh at Chadstone. Imeh was professional, helpful and informative, I walked out with 2 pairs of shoes, a belt and 3 bottles of shoe protection/ care. I am very happy with the shoes I purchased and will return to buy golf shoes one day, Thanks Imeh.

MY COMPILMENTS ARE TO LIANA WHO IS THE SHOP MANAGER SHE PROVIDED THE BEST CUSTOMER SERVICE I HAVE EXPERIENCED IN MANY YEARS, ITS A PITY THAT MORE SALES PEOPLE CAR'NT LEARN FROM PEOPLE LIKE LIANA, HOW TO TREAT & RESPECT CUSTOMERS ,WHO REALLY ARE WHO KEEP THEM EMPLOYED. KEEP UP THE GREAT WORK AND THANK YOU AGAIN. REGARDS. RON.

Came in store to change some shoes I purchased last week and Yvette helped me. She was the brightest, most friendly person ever. She was patient, gave me plenty of options and made me feel like a valued customer. She absolutely made my weekend with her smile and wonderful service.

The customer service given by Meg the Store Manager was outstanding. Her level of service excellence was above and beyond customer expectations. Meg has excellent product knowledge. We left the stire feeling totally satisfied. Meg is an ambassador fir the Ecco organisation.

The quality of the shoes were a lot better in the past. They are not as comfortable as they used to be... not sure what has changed.. this review has nothing to do with this specific shop. Ecco in general is not as good as it was before.

I went to ecco chadstone for an exchange. Tim was brilliant and helped me out with a complicated transaction. The team there has excellent customer service to match the quality of these great shoes. Thank you Tim and Amanda.

Always get great service and a hello from the team and they are very knowledgeable about the product. I’m a very new customer to the brand, but will definitely continue shopping in the store.

I’ve bought Ecco shoes online before so I was so happy to see that their in store experience is just as great. As a repeat customer, I would definitely buy again at the Chadstone store.

Yve*** left no stone unturned while explaining the shoes , shoe care and trials. She was very convincing and provided a good experience. I might need to learn a thing or two from her.

The best shoe brand. Quality, comfort and style is what comes to mind. Friendly and helpful sales staff. Thank you Catherine for the wonderful customer service. I’ll come back …

Awesome service from a young male sales consultant ( only 15yrs) Couldn't have asked for better sales process and his willingness to help in any way. …

Friendly and helpful staff, easy transaction. I bought the burkin looking slides and I'm travelling around Asia in them and so far so good! Comfy durable!

The best shoe brand so far. Quality, comfort and style is what comes to mind. Thank you Catherine for the wonderful customer service.

good store , good knowledgable staff , better prices and quality overall very goog and comfortable footwear.. highly recommended

Thank you to Jasmine at ECCO Chadstone. She had brilliant customer service skills - friendly, knowledgable and helpful!

Shoes are the worse quality you can get. Our shoes shoe broke after 3 and a half hours of wearing. I’ve posted photo.

Sales lady was quite aggressive and pushing us to buy faded display shoes with marks when we requested for new ones.

Eva is very friendly staff .. I bought of shoes because of her .. actually my boss buy it

Love Ecco shoes, and staff at Chadstone store were really helpful and friendly!

Nice sales services although they cannot find my size or give me discount

Best shoes comfortable design for leg. You can wash leather shoes.

Outstanding customer service from Anthony. Always with a smile !

Friendly and helpful sales staff. Very happy with my new shoes.

excellent service by Eva… Good job… she should get extra bonus

Helpful and patient staff and very good quality shoes

I personally like ECCO brand. Good service

Very good. Lovely people, great service.

Nice and helpful staff

Great customer service

Perfect leather shoes

Excellent service.

Nice place

Great

Rude