I had an AWESOME experience with Ben Smith at Empire Auto Sales. Just coming out of the Covid-19 lockdown and had lost my job and wrecked my credit, but had just landed a new job. Ben was able to work out a deal that got me into an excellent vehicle (Buick Enclave). Yes, the interest was a bit high, but after a year of perfect payments and improving credit and payments I'm ready to refinance at a better rate. Good cars at fair prices, and excellent customer service is my experience here. I would highly suggest obtaining the warranty offered from this dealership. Mine was a third party warranty through Phoenix American Warranty Company and I have nothing but good things to say about them as well. I have used the warranty on 3 occasions over the past year (it's a used car, after all...) and they have been prompt with reimbursement every time. No hassle, no push-back. This warranty service keeps its word and honors its commitment. (I have had warranties from major brand dealerships on certified used cars that I had to figuratively wrestle to the ground to force to honor their warranties.) Overall, a very good experience here and I would highly recommend Ben and the team here at Empire Auto.

COME HERE FIRST!!! I seriously wish I had! These guys were so wonderful to work with. Kenny showed me around the lot and was super honest and upfront about everything they had. During our test drive, he let me test everything - the brakes, the speed, the convertible top, every button and switch. He did a great job of answering all my questions too. I also worked with his dad Ben on all the paperwork. Seriously love that they’ve got a father-son team there. Ben was also very honest and easy to work with, and I feel I got a fantastic deal on the car I went with. They had me in and out in less than 2 hours, and even fed me lunch since it came in while I was there. Love this place, and highly recommend Kenny, Ben and Empire Auto if you’re looking for a quality used ride!

I bought a car here a year ago, the next day the car stopped starting because the battery needed to be replaced, then it turned out that the car consumes 1 liter of oil for every 1000 miles, then the check engine error came out, which says there is a problem with the catalyst. Before buying, they promised to solve any problems, since there is a guarantee, but in the process of registering the car, they didn’t give me a guarantee, they didn’t even warn me, and when I came to them, they said, since the price was at a discount, there was no guarantee for a car, and breakdowns that were discovered the next day after the purchase were refused to be repaired, referring to the fact that "I bought a used car."

HANDS DOWN ONE OF THE BEST!!!!! EXPERIENCES I HAVE EVER HAD!! When i came in i was helped right away by Mrs.Jennifer and she was lovely and was very determined to help me drive out of there that day!!! i explained to her my situation and she still made sure to get the job done!! not to mention she even got me in the car i have been wanting since i was 16 which is a jeep, and i will say i am in love with my 2016 jeep patriot his name is Chrome... I would definitely recommend this place to anyone rather you being a first time buyer or someone with bad credit they will make sure they get the job done!!!! But in all Fast service, Good vehicles, and load of kindness!!

What an Awesome Job Ben and His Team did Helping My wife and I Ashley not only get Approved Quickly to get financed to get the vehicle we wanted but to get it done so quickly. There was no issues everything went smooth. They are extremely helpful and worked with us to get in our Car in less than 2 days of speaking with them. Grateful to be able have found such a great Company that guided us through the whole process and to do it efficiently, understanding and prepared us so there were no issues on the day to get our Acadia! Highly recommend this place to buy a car Ben and His Team will get the job done and answer any questions you have.

I came with my fiancé to possibly purchase a truck. We needed a second vehicle, something that supported his fishing habits and his job in construction. Upon arrival we were politely greeted by Ms. Jenifer. She was a jem. She is actually the finance officer, but was helping out due to a staff shortage. I’m so glad that we met her. She made our purchase smooth and seamless. She was courteous and extremely knowledgeable ( even though it was not her department). We could not have asked for a better shopping experience. She is definitely an asset to the dealership.

Came here to purchase my daughter's first car based off of the reviews alone. Ending up purchasing a 07 Dodge Caliber with only 60K miles on it. My daughter drove it for 2 weeks and it ended up needing a small repair. I took it to 2 different shops to fix before sending it back to Ben. The other shops kept telling me they couldn't get the part, its unfixable, it's too old. Ben fixed the car, kept me updated the whole time and had great communication. Car runs like a champ!!! Thank you Ben, and to your mechanic, yall ROCK!!

The service me and wife received from Matt and Jennifer was outstanding! They were very attentive to our needs and worked diligently to put us in the vehicle of our liking as well as staying in our price range! Thank you both for your time, and I recommend anyone looking for a nice vehicle to check out Empire Auto sales. I will definitely be coming back!!

This was such a great experience for my husband and it was also the quickest time it ever took for us to purchase a vehicle. We were in and out in no time!! Fabi and Ben were the best. We would definitely recommend this place to anyone that is looking to purchase a reasonably priced, low mileage used car. You guys deserve 10 s. …

Just found the truck I’ve been looking for for over 8 months! Runs great. No issues. Financing was quick and easy. I called the day before to make sure they still had it. Spoke to Matthew he assured me he would get cleaned up and ready for me before I arrived, and that's exactly what he did! I'm very satisfied with how my deal went.

Decided to come here based off of the other reviews I’ve seen here, the process was very straightforward and rewarding. Ben really knows what he’s doing when it comes to having customers leave happy and satisfied. 100% would recommend this spot if you’re trying to get a fair deal on a used vehicle

This was my first time financing a car.. So so glad I found this place! They were so helpful and so nice also gave me a Great deal! Definitely recommend going here. If I could rate higher than 5 stars I would! If you go ask for Ben he’s amazing!

Great place to buy a car. Everyone there was very helpful. The only problem was there were too many nice cars too choose from. Matt was very patient with me and he helped me narrow my choice down and I was able to get the perfect car for me.

I had an all around pleasant experience financing a car from Empire Auto Sales. Ben was motivated and willing to do everything he could to help me get a car. All the staff was friendly and made me feel welcome from the moment I got there. I

Although Matt was a very polite and willing to help, I would be careful buying a car from here. I test drove one that was not accelerating correctly I had to inform him when I got back. And the one I ended up purchasing seemed ok, but had 3

Had a set number I could afford for monthly payments and Jason was able to get me there. Love my car! Buying a car was always such a long annoying process but Jason made it very simple, and a lot of fun. They gave me a great price for my

Got into a car accident on 4/28. Went to them on 4/29, told them what type of vehicle I needed. Their customer service was awesome, friendly, engaging, and compassionate. I told them what I wanted and they delivered. I’d highly recommend

Bought my Volkswagen cc lux from this dealership. Super friendly staff and very good customer service. My sells rep was Ben and he helped me get my payments and everything where they needed to be. HIGHLY RECOMMEND this dealership..

Was in the market for a new vehicle I was greeted by Matthew! He was professional and very helpful! he answered my 1000 questions and was happy to do so :) I highly recommend if you in the market vehicle you check out empire auto!

If you are looking to be treated properly and purchase a vehicle that meets your needs and you love..go see Ben and his team at Empire Auto Sales in Jacksonville FL. It's an 8 hr round trip for me and was well worth it!!

My experience with Matt has been a very good experience. He took his time getting me in a vehicle that was in my income range, I would recommend anyone to stop by and check them out, you won't be disappointed trust me

Went here to get look at a truck and they worked with me the whole way. Great staff that listens and takes everything into consideration. Will be going back for any future car needs. Ben was absolutely great

Came to Empire and was met by Mathew he was kind and polite he helped us find the perfect car and walked us through all the paper work if you need a car I would definitely recommend this place.

I recommend this dealership ! They are very professional and helpful ! The car I bought is very clean and runs smoothly. Don’t hesitate to see them if you are looking for a good used car !

Bought my new car here and it was a great experience!! Was able to get the car I wanted at an excellent price and Ben is awesome! Gave some great advice and very honest and upfront.

I had a great experience here at Empire Auto. Matthew and Jennifer were extremely polite and pleasant to work with. This was a great buying experience. Thank you guys.

I am absolutely in love with Empire Autos Just purchased a 2011 Nissan JUKE 2011. My dream car. My salesman Matthew Gaskin did phenomenon job. Thanks Empire …

I recommend Empire Auto Sales if you are looking for a quality vehicle at a fair price. The staff is very courteous and professional. Ask for Jennifer or Matthew!!

Bought a car today and everyone here was awesome. Jennifer was professional and still fun to deal with. Matt was helpful and professional as well.

Most definitely one of the best car dealerships in Jacksonville! Ben & his son were extremely patient, kind and it was an overall smooth process.

Jennifer and Matt were awesome they were patient and worked with me I recommend anyone who need a car go see Matt and jennifer

These guys are great! I had a wonderful experience and I will recommend anyone looking for a car to go see them

Matt was excellent! Very helpful and quick ALSO Jennifer was essential on getting this done thank you !

I had an absolutely awesome experience dealing with Sam at Empire auto. Would definitely recommend.

Matt was a wonderful sales associate, he was very considerate throughout the car buying process.

Very polite. Not pushy.will definitely recommend all my friends and family Thank you Matthew :)

Amazing staff. Especially Matt. Buying a car was super easy and seamless.

Great place to do business with. Caring people. Go see Matt!

Matt was great an efficient git us In an out Thank you !

So far so good! Matt and Jenniferwerevery nice people