I've had to spend a lot of time in a rental car recently, and everyone at this Enterprise center was very helpful throughout the process. The staff were all friendly and answered all of my many questions. I appreciated their care during a difficult period in helping me get back on the road!

This branch has such exceptional service. All the staff their Evan, Natasha and Alexis were extremely helpful resolving and issue I had with another Enterprise branch. This branch comes highly recommended and I appreciate these 3 individuals that went above and beyond to help me!!❤️ …

I rent from this place once a month for work, I’ve always had a great experience. Staff is professional, cars are always clean. Beth and Evan delivered excellent customer service when I’ve been helped by them. 10/10 would recommend getting a rental from here!

Paco Bandana was very helpful in my car rental today! Dealing with an auto repair is stressful enough - I was thankful he answered my insurance claim questions and provided a clean rental comparable to what I was driving. Thank you Enterprise!!

Natasha was very nice, I really want pleased that the only available vehicle on the lot was a pick up which was 10 $ more a day then my insurance allowed, and that was after I called 3 different Offices. This shortage of cars is ridiculous.

Worst experience EVER! Never answer their phones to schedule pick up or drop off. Complete Nightmare. Couldn't get a car as scheduled. This was an insurance claim, so I did not have a vehicle to go and pick up. When I finally got a hold of

I picked up my car on a very busy Monday. No matter how slammed, they were friendly and super efficient. Even though it took a while for my phone call to be picked up before I arrived, I can’t complain. They utilized what they had and gave

Rented 2 SUV's in the last 2 weeks and this is my experience. The 1st really Great, NOW the 2nd....well. I went to 281 NORTH and MARSHALL road 78259. The 1st Employee misguided me and gave me the wrong information and I was very upset. The

Called for a pickup after USAA book this location for me. Was told they were on their way. After 45 mins called back after then someone stand oh we are sorry your pick up location isn't our office. He apologized and said please hold on and

**UPDATE ANOTHER BAD EXPERIENCE** ** I reserved my car and went to the location on Marshall Rd in San Antonio, Texas.. I get there and wait in front by the sign (COVID procedures) and after 6 minutes a guy comes out to help. He asks what I

Got a voicemail from Kevin wanting me to call him back for a pick up this morning. I called back and spoke to Alexis, she said Kevin was busy but I will have him call you back. Over an hour I called back, saying Kevin never called me back.

Pros: I was able to get my rental car very quickly and painlessly, and an Enterprise representative showed me where to find certain controls in the vehicle (wipers, temp controls, etc.) at my request. I felt like I was well taken care of.

Well, I have rented with this enterprise location a few times, but today they attempted to put me in a non road worthy vehicle, there was damage and I have photos and videos. There was no windshield washer fluid and the transmission fluid

Showed up for a rental that they gave to someone else. Now I guess I'm sleeping in their lobby. They called at 8 am and I showed up at 8:30 I work the night shift an since I didn't answer they gave my reservation to someone else apparently

THIEVES!!! They gave me a car that was damaged by hail on the windshield and hood, but claimed that it wasn't considered damaged because of how small the cracks and dents were. 2 weeks after dropping off the car, I receive a bill stating

Today we had the pleasure of having Miss Alexis help us out with renting a car she made it so quick and easy she was sweet helpful she was just wonderful! She really showed that she cared and walked us through the steps that we needed to

Worst customer service experience ever. Was told by on employee to bring the car back on one day only to find out it was 2 days past the time my insurance coverage finished. I asked the employee when they called to tell me to bring it in

Once management changed, this location has gone down hill. I have a corporate account and have always been taken care of. No calls if no cars are available like before. If the system allows for a reservations, there should be a vehicle

I have had a terrible experience at this Enterprise location (281/Marshall Rd). I received a damage claim of nearly $2,300 for which I am being charged for pre-existing damage. I have attempted to discuss my concerns with two branch

(I came to Enterprise for a courtesy rental from an auto accident) The Customer Service woman at the front counter was not very professional and she gave me information "speaking on" my auto insurances behalf which is not the

I always receive the best customer service from Lesley & Jerry at this location! Quick turn around and vehicles are always in top condition. I would highly recommend renting with this specific Enterprise location.

Not helpful. Never call you back like they say they will and even though they say they rent cars I still am waiting 3 days after my reservation for a car to appear for me to drive. Never using this place again.

Great experience renting a car while my vehicle was being repaired. All the front staff and workers were nice and helpful. I didn't have to wait, no complications, no complaints. Great business. Thank you!

Exceptional service!!! I needed to travel to attend a funeral at the last minute and they were able to provide the car I wanted at a great rate. Thank you so much to the team for helping my family and I.

Excellent experience with Natasha and the entire team at this location. Best car rental experience I’ve ever had. They went out of their way to make everything so easy and no stress. Great people

I had a great experience. Got a nice and clean vehicle. They treated us well and the process was a breeze. This was my first time renting a car and I couldn’t be more happier with the service.

Beth and Jerry were both extremely nice to work with and very helpful! The car was clean and in great condition. The return process was easy and quick as well.

Everyone here is so very friendly and helpful. Very easy process. I requested a Ford vehicle when I picked up and they washed and cleaned one for me.

Excellent and friendly staff who always provide quality vehicles. Recommend 100% …

This location is always very helpful. Great staff that takes care of you.