A few months ago, I reserved a car and when returning one of your rental agents found a small crack on its back running panel. Unfortunately this damage was done for unknown causes to me. The rental agent and your manager on-site treated us as we were trying to defraud your shop, and made my wife and I stay “inside your shop” from more than hour until I gave you a case# from my insurance. I finally realized this treatment was disrespectful and unfair since you had my contact (we live in Calgary) and insurance information and you did not have any reason to not let us go. For several days, I contacted your shop via email to provide you more info about my insurance and nobody from your store could answer. This demonstrated again the lack of respect or genuine interest to help customers. As promised, I have paid for the car damage following the due process with my insurance and I wanted to put this note until now since I realized your shop does not deserve a google rating over 4 stars given all the disrespectful treatment you gave us. Moreover, your team at Enterprise that deals with car damages is incompetent (they did not provide the right documents for a long time) and also takes a disrespectful passive aggressive approach to deal with claims (I intend to put a separate complaint on this as well directly to your organization). I think it speaks a lot about your company how you treat customers when something goes wrong. I definitely do not recommend this shop for renting cars, and I will certainly share my experience with my organization since we are a significant client from you in the core downtown.

We initially tried to book a car for Saturday through the website, but unfortunately, there were never any cars available. However, when we arrived at the branch, the staff was incredibly friendly and helped us book a car without any issues. It was our first time renting in Canada, and we were pleasantly surprised by the company's professionalism. The next day, we were pleasantly surprised when they offered us a car upgrade, and we were thrilled to receive a 2022 Ford Mustang convertible. The staff provided a detailed overview of the car and its features. The payment process was quick and smooth. We had an amazing day enjoying this stylish and comfortable car, and several of our friends even asked us where we had rented this fantastic car. We will gladly recommend your company to all our acquaintances and look forward to the opportunity to use your services again in the future. Thank you for an unforgettable experience!

Recently I had a big disappointment from another major rental-car company in Calgary, so I tried a different one: Enterprise in downtown Calgary. I am extremely satisfied with this Enterprise branch. Aaron provided all the details on the contracts and was willing to listen and address all my concerns. He also gave me a reminder call before I visited the branch. After I picked up the car, he sent a follow-up email. When i dropped off the car, all the payment process was simple and quick. During the payment process, I looked around and noticed that all the staffs greeted all the customers warmly. I felt they did care all the customers professionally. They also provided “drop-off” service which I never expected :) Minor thing they need to improve is cleaning inside a car. For me, it was acceptable comparing to other companies in Calgary. I absolutely recommend this Enterprise branch to my friends.

Amazing diving experience in 4 days in Calgary , Banff and Drumheller. This is my first rental experience in Canada, as well as in Enterprise Rental. The SUV is pretty good, easily control, comfortable, big sunroof! We met the first snowfall in the second day, the only drawback is the car came with all season tires only not winter tires, so it takes a bit challenging. But overall, it was a great driving rental experience. Additionally, the staffs are so nice and helpful! Originally i just booked for 3 days rental, but I need to extend more a day for downtown visiting, the staff quickly helped me to process and demonstrated clearly the extra cost, which i really appreciated.

This place is severely understaffed. They have no special service for members so every time you rent you must stand in line (last week the line was 5 deep with one customer service agent). I returned the car at the end of the week and still don’t have my invoice although my credit card has been charged. Tried calling to ask for my invoice but was put on hold forever. Tried email. No response. I used to rent here frequently and have enterprise # but each time you rent they need to see and record your dr lic and check credit card etc. It can happen that your vehicle won’t be there (despite reservation) or won’t be gassed up. Nice people but severely understaffed.

Mr. Da Xiong & Mr. Ryan Dart! The Pleasure & Honour was all mine meeting you both with your Great & Professional Personalities! Much appreciate your Time / Patience / Excellent Customer Service together with your Kind & Generous Hospitality as a VIP Client with Enterprise for over 25 Years! We definitely had an Amazing Week-end in Canmore / Banff / Lake Louise - especially with your Complimentary Upgrade to the Black Cadillac SUV - as we sure felt like Royalty on the Road and in every Town - as it was a Luxury drive with Great Fuel Economy! Take Care and Best Regards to your Diverse & Amazing Staff! Best Regards, Raphael Fernandes OLY.

We rented a car from this place from 26th June to July 3. I don't know the name of the sales person whom I dealt with and who assigned me the Mazda CX-5 but he was really helpful. Car was almost new and really good. This location had good collection of vehicles in their lot and the best part is they are open all the day of week unlike other Enterprise locations. Return was absolutely smooth. We returned at 8:15 AM on Sunday morning and luckily they had some employees at the place to inspect the vehicle and process the return instead of just dropping off the keys. I think this is the best Enterprise location in Calgary.

This Enterprise Rent-A-Car location is amazing. It is very conveniently located in downtown Calgary. Staff there are professional and helpful. The office is very well-managed by Zach who is very knowledgeable and experienced. All the staff there are very friendly. They offered all the help we needed to choose a car for our road trip. Vlad even shared with us how the car would be inspected after they are returned and explained in details the charges on our bill. We feel very comfortable renting a car from them and are already planning to rent again later on. We highly recommend this location of Enterprise-Rent-A-Car.

Always really friendly and helpful service from the staff and they have a diverse fleet of a vehicles in good condition. The parking lot can be a bit tight when a lot of vehicles are parked. Expect wait times on long weekends and Saturday mornings in summer. I recommend grabbing a coffee from Loophole up the street to kill some time if it's busy. They were incredibly welcoming and helpful when anything came up with my rental. I had over 80 days of rentals this year (for work) and would highly recommend. Also, the convenience of location can not be understated being downtown and only three blocks from the LRT.

We rented a car from this location on 16th to go to Banff. We first popped in to check this location the day before and met with the manager, Ernest. He was very transparent and helped us pick a good option. We took the night to think about our options and went in the next day to pick up the car. Muskaan Helped us with the car. She is super friendly and went above and beyond so that we would have a good experience. The whole process was smooth and we were in and out in minutes. The return was also as fast. I’d like to thank both Ernest and Muskaan for making this so convenient for us.

One of the worst places in the city that you can rent a car. The store guy gave out my reserved car to someone else without any notice just because I was late. Enterprise policy states they should have kept the reservation till the end of the day, however the store guy told he has gave out my car and left me without vehicle accroding to the enterprise policy. The guy left me without any car for the vacation and even refused to call another branch to see if there is anything available. By far the worst experience.

Completely heartless staff. There was no street parking available and my cat was dying in my arms so I parked my car in their lot to rush her to the vet beside them. After my cat had passed I came back to ask if I could leave my car there while I picked out an urn. I was told no and had to drive around and look for a new spot. How hard would it have been to just give me 10 minutes to mourn my loss? I will never forget how callus you were to someone crying and mourning the extremely fresh loss of a beloved pet.

I’ve rented from here and other Enterprise’s numerous times over the years. This location is by faaarrr the best experience. Been lucky to deal with Ryan at this location a few times, including a couple weeks ago. He’s the absolute best (and not because of the same name). So kind and courteous. Explains everything in great detail, a wonderful warmth about his presence. Can’t imagine Enterprise having a better employee than him. I’ll continue to rent from here because of him.

Thanks to Ernst and Da for turning our experience with Enterprise around. We had a poor experience picking up our car in another location but Ernst and Da made up for it. I was hesitant to share my negative experience but Ernst was kindly persistent in finding out how he could make it better. I really appreciate that Ernst and Da cared about how we felt. If I had only dealt with them it would of been a perfect experience.

Was really happy with my rental got a cute little hyundai venue which is perfect for me. We had to wait 1.5 hrs to get our car which is why im not giving it 5 stars they need another member of staff on weekends, there was only one guy checking people in his name was Earnest and he was doing a great job. Austin got our car for us and helped show us how to work it, they were busy none stop and doing a great job .

Came to this location to pick up a rental organized for me on behalf of Ford, & had an exceptional experience at this location. The manager, Da, was extremely kind, courteous, & understanding of my situation & went out of his way to provide us with amazing service. If I ever need to rent a car in the future, I would definitely come back to this Enterprise. Thank you!

Only rented a couple of times (the downtown west location) and their customer service was amazing and they were very helpful. When back in the city I will rent here again. Also really nice that they are open on a Sunday - one of the only locations. The 17th Ave location also has great customer service if this location is more convenient for yourself.

I had an online reservation still i had to wait for like an hour just beacuse the customer service here is really slow. 4 people were helping kust a single person to get a rental and rest of us were looking at them get that like fools. Need better management and for sure a bteer and fast staff to meet the needs of the customers

Extremely disappointing service here. Car pickup was extremely delayed. Zero organization, apologies, or restitution as 20 people stand around and wait for their rental cars that were booked for over an hour ago. Pretty shocking. Would never rent from here again. I tried to give it zero stars but it makes me give at-least one.

Excellent staff, very kind and helpful. Having never driven in Canada before (being from England), the staff made it feel less daunting. Having not booked anything, we weren't sure if we would be able to hire anything, but within 10 minutes, we were on our way! Couldn't have asked for anything more. Thankyou!

Rented a vehicle for work. The manager Da was very helpful, and the location didn't have a lot of vehicles, but he found one from another location, and I was on my way. No fuss with the drop off either. Great to have location downtown that's open on Sundays as well, and will rent from here again.

This branch in particular has the best customer service from all the rentals I have used in the past in Calgary. They are very accommodating. Great service. Keep it up. I am a regular customer of this branch and always receive a good service. I fully recommend to rent at this Enterprise branch.

I meant to leave a note with the car we rented this last week, so say thanks for the excellent service. The car, phone, and GPS all worked excellently. I appreciate the fantastic assistance and service by Enest-Manager and look forward to continuing the same service for future bookings !!!!

Rented a SUV for Banff National Park trip. Excellent service on arrival by Ryan. Clearly explained car and rental agreement. On car return Austin drove us to the Calgary Delta Marriott Downtown hotel. Excellent customer skills, efficient team. Highly recommend using their services.

Rented a car for my road trip from the U.K. Although they were short staffed I was blown away by the service. Tall dude served us and was great and personable. Even the Manager was mucking in with cleaning the cars getting them turned over ready for pick-up. Great work all.

It was absolutely wonderful experience working with Shayla. The most dedicated customer service associate I’ve encountered. She made the process of renting so seamless and hassle-free. I would definitely recommend this location!!!! Thank you for the exceptional service.

If I could rate this place no stars I would! I've had nothing but a horrific experience with with company since the moment I walked in the door. It's been a month since I rented a vehicle with them and haven't received my deposit back. it

We rented the car from this place as it was quoted best price. Staff (Sheryar) was polite, caring and professional. He did not push any unnecessary coverage as we didn't need any. We did not like the car which was offered to us as it was

It seemed great at first, the guy was super nice and helpful. He let us take the car earlier than what was agreed to, yet when we leave with the car, we discover we have a low pressure tire. We had to stop at a garage throughout our road

I frequently rent cars for business travel and this is hands down the best location I’ve been to. The management and staff are all incredibly kind, efficient and personable. There’s a broad selection of cars, and the location goes out of

Very happy with our experience. We booked for 16 days and got a fair price on a compact car. We even got a complimentary upgrade to a compact SUV. The service was quick and easy, both when we picked up the car and returned it. The staff

They do not care about customer's safety in vehicles owned by their company. If you are in an unfortunate event driving a Faulty Vehicle, that's an insurance problem but not an Enterprise problem for providing you with a Faulty Vehicle.

It's a great and convenient rental branch. Firstly, the staff are very welcoming and helpful and I even occasionally get free upgrades (it's also due to the availability of the car I am booking, but hey, they could easily give you the

Extremely unhelpful. I rented a car in March, and got a citation in the time I had the car. I understand that the citation was my fault and was more than willing to pay for it. So, I paid this citation and all fees associated with the

Awesome service, everything we wanted! They provided vehicle exchanges when needed and always had something In inventory. The manager there (Ryan) was very professional and ethical even when dealing with difficult customers.

Great service, everything went smoothly and the staff was very kind and helpful. Location is very good and the car was top notch, if I were to rent a car again in this area I would definitely come back here!

Very friendly staff and close to where I live. The only reason I did not give a 5 star was because they were very busy and on both the pick up and drop off we had to wait for an extended time to be helped.

I've been going to this location for over 10 years now. I've rented cars all over the world from all different companies. This Enterprise location is hands down the best. Always great customer service.

Nice service by staff here. Cars are clean and sanitized. This location is approachable and convenient. Off-hours key drop box is available. PS: You can expect a long waiting times during rush hours.

We rented a car from this location with Ernest setting us up. He was fantastic from start to finish and was helpful and friendly with everyone. Highly recommend this location and thank you Ernest!

The receptionist was very kind and friendly on phone and in person:) I rent a car here again due to my car broken down:( Da Xiong was kind to listen my tragedy and provide me good fitting car.

I would like to thank Ryan & the whole enterprise team to make my trip / drive absolutely amazing with a vehicle of my own choice. Had 0 issues from pick up until drop off. Thank you!

Nice place and friendly staff, recommended for everyone who needs a car for rent, price is also affordable and very neat and clean cars to enjoy our drive.

Service is excellent. Came here after a delayed flight, so my booking was lost. The agents were empathetic and helped me secure another booking! …

It was really awesome experience very first time... They have upgraded my vehicle from sedan to SUV with no extra charge... I will strongly recommend

One of the smoothest and most professional car rental companies I have experienced. Ryan is was extremely helpful and professional!

Service was excellent. Austin was great, and that Kazakh guy. Stress free process. Car was in great condition. Price, fair

The service was amazing , The staff at this location are doing a wonderful job , and I really appreciate it .

As legally shady as a company can get. Stay away they will charge you for anything and everything they can.

Very accommodating staff and service . My first time renting with them , I'll definitely go back.