If I could give 0 stars I would. In December 2018 my partner and I brought a brand new Ranger from Essendon Ford. In May 2019 at 10,000kms our car completely stuffed up. Not drivable. Took it back to this dealership and long story short after 8 weeks of stuff around with Ford Australia and Consumers involved they gave us a replacement car. When getting the new car they wanted us to pay for the extras we already paid for in the original contract (paint protection, tinted windows etc) how ridiculous! This was a fight with them for a following two weeks. After they had enough they finally gave us our car in July 2019 with all the original extras and also stated verbally and in writing that they original contract remains in place (5 years warranty and 75k kms servicing) fast track to 15,000km service, they charged my partner for the service and for some system update. I called to which some rude lady named Leehane said she doesnt have time and to bring in the contract at next service. Fast track to last week booked for 30k service and I bring in the paper work. Frank takes a copy and says your lucky your saving 590 dollars for this service, i questioned about the last service and he is like you left it a bit late to ask for your money back? Umm... forward to today where Frank calls my partner saying we actually owe them for the service because we signed a new contract that states we dont get free servicing. I call Ford myself as I have all the documents and there was NO new contract. Suprise suprise Frank isnt available and the person we dealt with back in July 2019 no longer works there and the sales rep who we originally worked with no longer works there. They are a big stuff around and dont care about their customers. Stay away from this dealership. I am so dissapointed and am ready to take this further if they are not willing to adhere to the contract.

Horrible customer service. I had my car serviced and a loan car for the day. When arriving to the front desk, the lady handed over the keys and pointed outside to where I was to go and find the vehicle on my own with no direction or guidance. There was no pre inspection of the vehicle before handing over the keys and the car was dirty, full of scratches and had a dint on the side. I called up once I had found all these issues and Angela had began to accuse me of causing damage when I had not even left Essendon fields! I though I’d do the right thing and call up to alert their staff that they had loaned me a dirty & damaged vehicle however I was then blamed for what seemed like doing the right thing! I was also told that I had to pay the excess when I was the one who had the decency to point out the flaws since no staff members were able to notice before handing the car over to me. Angela showed absolutely no respect and she also used vulgar language. I was in complete and utter shock as my family had worked at Ford for 40 years and all of our family cars have been Ford. I have never come across such disrespect from the company and especially to such loyal customers. I will never recommend getting your car serviced here and I highly suggest your senior management reevaluate your servicing team and processes of loaning a car as I do not wish this experience to happen to any of your future customers. Thank you.

Very bad experience with Essendon Ford especially service department. No issues with the sales person he was helpful throughout the process. I was extremely disappointed when the car was delivered with the door trims scratched, because I paid for a brand-new vehicle. I also called attention to the corrosion on all four doors. Service department said it’s not corrosion and they’re not being helpful about it, and I’ve taken it to get a second opinion and they said it’s corrosion. I’ll be taking legal action cause the paint work is not a merchanable or retail quality. “All products supplied to consumer must be free of defects and flaws and the quality of the product must be at a level expected by a consumer for the retail price they paid”

I wish to thank Anthony Nehme for the fantastic service he provides whenever I present Puma for service. He is is always courteous, attentive, polite and always provides alternative transport to Westfield Shopping Centre. Furthermore he always explains the various elements serviced and answers my questions to my satisfaction. I have purchased 4 Ford vehicles from Essendon Ford, and due to their attentiveness,have always returned for service. Prior to this I experienced very mediocre service, sometimes being treated poorly, with other make vehicles, but am extremely comfortable with Essendon Ford and would recommend this dealership as both my experience with their Sales and Service activities have been exceptional. Gail Horkings.

I recently had the pleasure of purchasing a new car, and I cannot express enough how impressed I was with the exceptional service provided by Rob, the sales representative. Rob went above and beyond to ensure that my car-buying experience was smooth, stress-free, and enjoyable. He patiently answered all my questions, providing detailed information about the features of the vehicles I was interested in. At no point did I feel pressured or rushed. I would highly recommend Rob to anyone looking to purchase a vehicle at Ford. His dedication to customer satisfaction, extensive product knowledge, and friendly demeanor make him an asset to the dealership. Thank you, Rob, for making my car-buying experience truly exceptional!

A SUPER thank you to Kelly, Brett and Anthony for the excellent service they all provided for me at Essendon Ford. Popped in quickly to have the service department have a look at my Ranger to get an idea of what might be wrong as well as to book in a future appointment to rectify the issue. Not only did fabulous Brett take a look, he also organized for me to leave the car there and then as well as organized a hire car and had the issue rectified in a few hours. Incredible service and team work from all three. Brett's knowledge, professionalism and easy to deal with nature was very much appreciated and made this process seamless. An absolute credit to Essendon Ford. Thank you to all:)

Had a fairly major breakdown two Saturdays ago on the Hume just outside of Melbourne. Being that we were 200 kms away from our home town roadside was unable to tow it back to our local mechanic. Safe to say I was in a bit of a panic, first call I made was to the Essendon ford dealership and without even hesitating the salesman James told me to bring it straight to them where we could unload it off the tow truck and they kept it safe for us over the weekend. Then Anthony from the service department was in contact with me first thing on the Monday morning explaining the extent of the damage and the best way to go about repairing it. Would give 6 stars out of 5 if it was possible.

Recently we had our ute service at Essendon Ford. We have a positive experience with Angela and the rest of the service team . We feel very much valued and respected as a customer compared to the other service centre in Epping The service given were very professional Angela guided us to the whole process and explained in detail what the service was going to be and making sure we were comfortable and fully understood what’s been said. Upon collection of the vehicle Angela also patiently guided us on how to make the payment online Angela and the team have indeed put customer first as priority Thank you We look forward to see you for our next service

Could not have been happier with our experience!! We spent a whole Saturday searching for our cars and finally found it at Ford Essendon and hit it off instantly with Albert. No mucking about we told him what our family needs were and our budget and he gave us such a great deal, for 2 cars!!! We then spoke with Mark and Lesley who gave us top notch customer service and were so very helpful in their expertise without the pushiness you find with most car dealerships. By far the most outstanding dealership experience we've had to date. Well done to the team for their great efforts, service and friendliness, will definitely be recommending!!

I don’t post 5 star reviews lightly, but my experiences over the past year with Essendon Ford has been amazing! Dylan who sold me my Ranger, went above and beyond to keep me excited and up to date while I was waiting for my car. He also did not push anything I didn’t want. Then the service department (the lovely service manager, assistant manager and receptionist) have also been friendly, understanding, compassionate and generous when dealing with me when my service's were due. If you want more than just a car salesman, get your next car from here. The team is amazing.

I've found the service team to be terrific for the years I have been going here, but not so for the Sales team who have terrible customer service! Have rung a number of times for sales, left messages, and no one calls you back (and I see I'm not the only one leaving this feedback!). Attended in person too, and the couple of staff who were there, were too busy talking to each other to speak to me so I ended up just walking out. I'm a genuine buyer who wants to place an order, so I'm off to another dealership as clearly they don't want my business here!

The team at Essendon Ford made our purchasing experience seemless. Josh was quick to respond to our online enquiry and answer any questions we had. When we came to test drive, Rob was more than happy to assist on Josh’s behalf. Kyle from finance was brilliant and courteous and took the time to explain the process thoroughly. Travelling from a regional centre, the team understood and respected our limitations and were more than willing to assist. Hands down, the best dealership we have dealt with. Very professional and courteous.

I have been a Toyota hilux man all my life! I never thought about buying a ford, after seeing the new raptor I was blown away! I have finally received my raptor and the hand over from rob and Vicky was to easy! They both committed to achieving what they promised. Rob’s knowledge of the raptor was fantastic and his handover process was so simple and easy to understand… thank you both for a simple and easy transaction! FYI I traded in my 2022 hilux sr5 7 months old ( I love my raptor)

Was looking for a car for my mother. From the time I stepped into Ford I was greeted by Rob. He was more than happy to discuss car options and allowed me to not only test drive the Ford Everest but take it to show my mother at her home. The team at Ford have gone above and beyond to ensure a great price and the smooth transition into signing papers and transferring. Looking forward to driving away with our new car tomorrow. Once again thanks Rob for ur exceptional service.

I have bough several cars at this dealership as James in new cars is very easy to deal with. But what keeps me coming back to this dealer is Angela in the service dept. What a delight to deal with professional and knowledgable she makes it easy to service the three cars that we currently have. One email or phone call and she is on it, she takes it over and makes it happen. Just a pleasure to deal with, thank you!

I have been going to Essendon Ford for many years, my experience has always been a positive one, Angela has always been exceptional with her assistance and with any questions I have had, and always has given me amazing service. the service team has always been helpful from the time I make my service booking with a loan car to continue my business to the time I collect my vehicle. Thank you Angela you're amazing!

My husband & I bought our dream Raptor from Essendon Ford. We could not have asked for better service and what an experience we had at the dealership. A very big thank you to Louie, Vicky and Mia for helping us with everything. They honestly made us feel like family & would recommend everyone to go by and have look. I promise you, they will look after you and any queries you may have. Thanks again Essendon Ford!

I had previously taken my car to another ford dealership and told nothing was wrong with the car but my engine was cutting out! The service team at Essendon diagnosed and fixed the problem within 24 hours and my car is driving like new again. Very happy with the service. Frank was straight to the point with costs and timeframes and I felt in the loop every step of the way.

Dealing with James was a fantastic experience. He knew exactly what we wanted and went over the top to fit our car with options we didn’t think were possible beforehand. Great car, price, service and friendliness from the staff Lesley and co too. First dealer we’ve found that were super helpful, informative and guiding throughout the whole process! Thank you Essendon Ford

I had an electrical problem with my FGX falcon. I feared the worst that they may not be able to diagnose the issue and it could drag on. They were able to diagnose it fairly quickly and they replaced the part with a new part. Car was fixed ahead of schedule and they took great care with my car. Thanks to Bianca and the other ladies on the service team. Stephen Dixon

avoid the service team at all costs, they are a bunch of liars and charge for nothing, they apparently took off my shocker and realised it was faulty, but they put it back in because they didnt have the time to fix it. went to another dealer and they said thats nonsense, the shocker is leaking oil and is covered by warranty, no mechanic would remove it to test it.

Just got a second hand toyota from them and they gave it to me in the perfect condition, it was just like new and the price was great especially with all the add owns. There was nothing to worry about from payment to delivery and all of this was thanks to Rob!!!! If you want an excellent service and deal Rob is your guy !!! It’s just been an absolute delight.

Senior salesman James Crockford was great in helping find the specific vehicle requested and in the desired colour when there was supposedly none around. He went above and beyond to help after the sale was made to meet our extra needs and requests. The team has been very friendly and helpful since also. Highly recommended! Thanks, James!

Just purchased a new car from ford Essendon Rob Kfoury was the one to help me and I couldn’t be any happier with the service I had an issue that he couldn’t be more helpful and honest about it, 5 stars is not enough he is an absolute legend, best experience I had at a dealership thank you Rob for the effort and the way you handled it

First time l have serviced my car at Essendon and it will now be the only place l go. Anthony was fantastic along with Robert and Angela. The team went out of their way to help me and arranged drop off and pick up, and just made the whole experience easy. My car feels so much better to drive. Great job done by all. Thank you.

We couldn’t recommend Robbie and Vicky high enough , from the first phone call to handover was an absolute breeze and stress free , communication was great and they made the delivery extra special for our daughter and our selfs , we will definitely be back for servicing and future cars thanks Robbie and Vicky …

Excellent service! Exceeded all expectations. Essendon Ford are very lucky to have Angela on their team. She is the most beautiful person! Very professional, outstanding communication, very friendly and approachable, she explained my vehicle report thoroughly, and she has the most beautiful heart. Thankyou x

Awesome experience......We dealt with Rob who was very knowable, friendly face with big hart. Great dealership, highly recommend dealings with Essendon Ford and before i forget thumbs up for Mr. Steven Fanartzis, "running a great Team mate, well done".....THERE IS A CAR FOR EVERYONE AT ESSENDON FORD... v.m.

I felt welcomed as soon as I walked into the dealership and decided to purchase my vehicle from here. Dylan kept me up-to-date throughout the process and didn't rush me out the door when I went in to pick it up. I appreciate the time he spent with me showing me the features. Highly recommend Essendon Ford.

Thanks very much to Josh for a great buying experience of our new Next Gen Ranger Wildtrak. The wait time was quite a number of months and Josh kept us informed all the way through. The communication was excellent and nothing was too much trouble. Special mention to Rob for helping us out on delivery day.

Great service by Bill, Mia & the Finance gals. They totally looked after us when buying our Ford Everest, we customised it with them for paint protection, Blackvue cams & window tinting too. Fast, efficent service with a smile. Thanks again Ford Essendon team.

Great service from Blake at Essendon Ford Spare Parts. He went the extra mile with my purchase. Followed up by phone with me and let me know the status of my order. Rang again to confirm that the part had arrived. Really happy with the quality service.

Excellent service!! Thank you to Angela who was very knowledgeable and understanding. She was the first one to approach us to find out what we needed. Thank you to Brett who fixed the issue I had with my car straight away. Much appreciated :)

Disgusting customer service as I went to pick up my car from a service. This is due to the service advisor being on break. I was in A BIT of a hurry, and was told to wait. Wait where? There’s no entertainment area. Am I just going to stand?

Thankyou for everything Louie and Vicky! From the first phone contact, to finance and collection, it was seamless. Absolutely love my new car! The experience i had dealing with you both was stress free and easy. Thanks again for everything!

Rang Essendon Ford to obtain my radio code. They told me to ring Ford Australia, despite on Ford Australia website, and their automated system telling you to call your local dealer. After being handballed off to many different departments,

Recently picked up my Mustang from them. Salesperson (James) was very nice - highly recommended. Giving them 2 stars because whoever is in that PD department needs to think a little. They've applied some glossy stuff inside the cabin to

Rob was absolutely fantastic with the sale of my new Raptor. He made the whole experience easy and transparent from the moment I walked in and to the moment I drove off with my new car. He is an honest man who will do the best he can to

Great staff made my experience really easy , Had the pleasure of dealing with dylan tebble , Dylan is a great salesman. Wait time wasn't that pleasant but that was completely out of there hands . Highly recommend Essendon Ford.

Very happy with the service from the team at Essendon Ford. Josh made the deal quick and easy, and was very happy to help with any questions I had about the purchase. Loving my Brand new Escape. Highly recommend …

Servicing my car here since 2016, super friendly staff, actually felt listened to when I had a genuine concern, there knowledge of the vehicle helped me put my mind at ease, Best in the west, couldn't recommend it higher!

awesome experience at Essendon Ford, Rob and Vicki are fantastic staff to deal with, and I'm sure the rest of the staff are too.. friendless and approachable right to the end. will definitely go back for my next vehicle.

Excellent customer service from Essendon Ford Service team. Very polite, friendly and extremely prompt. A very trustful service provider and always an excellent experience dealing with them. Thank you Essendon Ford.

I dealt with Angela from the service department at Essendon Ford and wow was the whole process such a breeze. She handled everything for me very professionally and I will be coming back again. Well done Angela.

The service Essendon Ford provided surpassed my expectations - from my initial deposit to delivery of my vehicle, Rob was transparent though out the entire process. I was kept updated every 2 months.

Dylan was super helpful, professional and of course friendly! Made the process of purchasing a car stress free and seamless! Special mention to Vicky who was incredibly knowledgeable and efficient in

Rob was extremely helpful and professional when it came to purchasing a Ford Mustang, he was extremely knowledgeable on the car and was very efficient being able to answer any questions quickly.

We Just want to say a huge thanks to Bianca the service manager For always helping us out, as well her entire team. She goes above and beyond to help, She is an awesome example of a manager!!

Excellent customer service by Josh! We stopped at Essendon Ford after been through 3 other Ford Dealerships. It was very busy there at the time, however Josh provided all the information we

Angela was very informative and precise in informing me about Andrea’s Focus It was a pleasure dealing with her. First I have used them and definitely will be back on going. Thank you

Thank you Josh for an awesome experience. Loved your knowledge and ability to answer my questions honestly. Will most certainly be recommend Essendon Ford to my friend and family.

What a great experience Angela in service dept is fantastically professional ,and concise made me welcome from the get go Definitely an asset to Essendon Ford Great work all

great customer service and knowledgeable sales staff, from buying a car to finance it was so easy! i would recommend these guys to anyone, loving my new car , thanks team .

What a 5 star service! From initial consultation to purchase was a streamless effortless process! Great work guys! Special shout out to Rob kfoury and Vicki beard …

The customer experience I received from a simple diagnostic test done on my car was second to none thank you to the team and especially Angela who fixed my car horn

Had my car serviced at Ford this week. Angela, service advisor, was very helpful on the day and showed great customer service with amazing energy! Thank you to her.

rob k took care of me today ripper bloke best customer service had a laugh hell make sure ur happy and satisfied with any purchase will definitely be back for him

The team at Essendon Ford were amazing , nothing was ever too much trouble and guided me through buying my first brand new car .

Always professional and always ready to help - I won't go anywhere else, the Manager Bianca really takes pride in what she does

Anthony provided an excellent service and provided full details about the sensor issue on my ranger. 10/10