I placed an order for a pair of ankle boots which I was told was coming in from the warehouse. I received a call 2 weeks later and when I went to pick it up the sales lady produced a pair of shoes that had been displayed as floor stock. The shoes had stains on it and the soles seemed worn. I mentioned this to the sales lady who insisted that the pair shoes has arrived from the warehouse. I then told her that I wasn’t interested in shoes that were tried on and stretched out and that is why I had ordered a new pair, she then mentioned that she will get me another pair. Well the next week she rings me to let me know that the new shoes have arrived. I go back to the store and find that there is a pair wrapped in tissue and stuffed with tissues, only to open it and find that it was another pair of boots that had been tried out many time as there were creases and stains on this pair too which she insisted just arrived from the warehouse. I was annoyed and disappointed that she was trying to deceive me into buying floor stock while lying to me. Very angry that she made me come over to the shop twice to pick up the wrong pair of shoes.

Lovely service from the girl working there this morning! So sweet! I was stressed looking for shoes for my 21st next Saturday and I was able to find a really nice pair for a very good price! My sister also was able to find a beautiful pair so we left feeling very happy!! It was also the first store we went to try on shoes at so BONUS!! Thank you!!

I’ve shopped at famous footwear for years and every time I come into the store I am treated with respect, the service there is a 10/10 and I fall in love every time I come. It’s the only shoe store I’ve shopped at to buy some nice boots of heels. Thank you soo much famous footwear for your support and love and I wish you all the best

I had the most amazing service provided by Lateasha in your store! She was knowledgeable and extremely friendly and helped me pick out some new shoes for my brothers wedding next weekend! Thanks Lateasha for your great customer service xx

Hi i did go to this store with my sister to have a look for shoes but not for my self my sister was looking for her self and she did buy some pairs of shoes for her self that was great she was so happy about that and thanks for asking

Great customer service from Montana. I phoned at the start of the week regarding a pair of shoes I need for a wedding. Couldn't get in until end of week but she had them on hold for me. They fit perfect and bought them!

Nice shoes, disgraceful service. After being in the store trying to find comfortable shoes and the right size for over 1/2 an hr I was not greeted or offered help once. Extremely rude staff members.

Great customer service by Lateasha. Very friendly and approachable and just as helpful. Store was well presented. If i could give more then 5 stars id be doing that also :)

Girl working there was so sweet and helpful. Definitely will recommend Famous footwear to my friends if they’re ever in a rush to find a stunning pair of shoes!

Had a great shop at the store in Northland. Bella went out of her way to help me get the size I needed - excellent service. Keep up the great work ladies!

Montana was lovely and engaged in so much conversation with me! Very happy with her assistance and my purchase today, will definitely be back in future.

i love there shoes and it’s not to expensive i love the shoes that i got and i’m very happy with them!! x

Really happy with the purchase, comfy sandals and lots of designs to choose from! …

Great customer service. Quick. Easy. Had good range of shoes and stocked all sizes.

Montana, the staff that assist me, is super nice and helpful. Love the boots :)

Not to expensive not to cheap ok for us school shoes great variety

Amazing customer service today, and love my new purchases! :)

Comfortable and beautiful sandals. Just what I needed!!

It was very welcoming and friendly staff

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