Very unhelpful staff. called in person I was promised by the travel consultant that she would call me back the next day, didn't hear from her. Called them back next week and again they could not talk to discuss my travel plans and promised me that someone would get back to me. Didn't have the courtesy to hear from anyone. Called them again one more time to remind them that no one had called me back and again I was told by the person, who answered my call that she was with the customer and therefore, couldn't talk to me, yet again she took my details and never heard from them. Before Covad-19 the staff, going back 3 years, were very customer friendly, and helpful, looks theree has been attrition of the old staff. Because of my loyalty and previous good experience with Flight Centre, I finally called Flight Centre High Point, the staff there are exteremely helpful, friendly, no excuses. Brittany just entertained my call very first time to discuss my travel plans and right through the course of my booking (when Brittany was unavilable) every time I called the other staff were welcoming and assisted me with the queries and passed on messages to the travel consultant handling my booking. They not only return phone calls, but follow it up with email to set the time to call them back. It is a shame that whilst being a local resident of Brunswick, i had to offer my custom to another Flight Centre, which is further from the Centre here.

As a first time overseas traveler you could imagine id be nervous, lost and with no real direction or idea on how to go about booking an overseas trip so i popped into flight centre barkly square which is where i came across a real life magician, Jacqueline was free at the time and asked as expected how she could help and with no idea what to say or even where to go i shot out a list of things to go by and within a few minutes i had books and hotels etc in front of me and a surplus of personal travel experience and knowledge before me, not only has she made this a simple and exciting trip to plan but she has gone above and beyond to help with flights regarding my children to visit me and went out of her way to find a common interest and make myself not feel embarrassed being 36 and having not travelled before. I could write a book about how fantastic not only flight centre is but how amazing Jacqueline has been and continues to be in regards to my upcoming holiday and i wont go anywhere else in this world without entrusting her to take care of it for me. A 5 star rating is nowhere near enough.

I had the worst experience with flight centre and especially so with Gemma Marrano. I made full payments before I left for my trip. Upon arrival to my destination, the car transfer from airport to the hotel wasn’t booked. I made my way to the hotel anyway and when I got there, reception informed me that the agent hadn’t made any reservations for me. Both the hotel and myself attempted to contact flight centre but no one responded to us. I had to pay again out of pocket and only received communication from Gemma after my trip was complete. Note to flight centre and particularly to Gemma: Do better. Once you make a quote and accept full payment, you have to fulfill your duties. Your service was completely horrible.

Very poor service. I asked to change my flights two weeks ago, I paid the difference in airfare as requested, only to find the next day this was not processed. I went to the airline directly who was able to make the change free of charge which means I should have not originally paid a new fare to change flights. I requested a refund which was supposedly submitted. I was then told to expect the refund to arrive back into my account within 5 Business days. It has been nearly 8 business days and I have not seen my refunds. When I email to enquire, I get no reply, when I call to discuss over the phone, I get placed on hold and nobody answers.

I recently purchased a plane ticket. Due to current circumstances and uncertainty of flights, I have found the staff there have been excellent in passing on the current flight information as airlines change their flight schedules. They have been very professional and supportive in corresponding to me when the changes come in. Naturally, times are very uncertain and what used to be a holiday and something to look forward to has changed dramatically. Thank you Gemma and Ben for your commitment to the travel indudtry. Good luck with your continuing roles as flight consultants in the travel industry in challeging times.

Called them to get a quote and for tickets to Europe. They told me they would call me back or send an email with my options. I’ve waited for a week and nothing. Called them, they said they would email me ASAP. I’m already at my destination, 3 months later, and never heard back from them. In a field where sometimes prices go up considerably after one week, it was extremely unprofessional and inconsiderate to promise they could provide the service and never getting back to me. I will never use flight centre again, very inconsiderate and unprofessional bunch.

TERRIBLE service from MATT RUNDLE at FLIGHT CENTRE , Barkly Square. The captains package is an absolute waste of money! Do not use MATT RUNDLE to book your flight. He doesn’t reply to important emails. Does not communicate when needed. And did not live up to his promise that he can communicate with me through wats app to alter flight information as using my aus phone provider isn’t cost effective over long periods. Very disappointed with Matt Rundle and Barkly square flight centre. Did not live up to there expectation.

I had an experience with a staff member a few months ago, I wanted to go to New Zealand for a weekend. She said that it would cost $600 to get over there for just flights, with flights leaving at 6am both ways, 3 weeks before I left. The next day I went onto the Flight Centre website and found better flights leaving at 10 am in Melbourne and 4 pm from New Zealand, and for $250 cheaper.

A wonderful staff who gave me advice on taking an extra bag to Hobart so I can return with some things I love and is only available in Tassie and I definitely recommend booking with flight centre at Barkley square I will for my future trips as they are very helpful and hard working in getting u a good deal

Booked a holiday with Flight centre all was good untill we arrived at our change over airport,Flight centre was given the wrong information to were the hotel was ,but a email to flight centre and all was fixed and they gave us a travel voucher and reimbursed the hotel cost ,excellent customer service

They are not helpful ,i have gift card and they are working with appointment. Noone inside. I told them i already choose my flight day and flight just buy . She told me their appointment is full. Nice thanks how can i spend my gift card no online no office no phone call . It s awful experience

I had the pleasure of being assisted by Evelyn in booking my upcoming trip's flights. She was incredibly pleasant and helpful, and I'm grateful for the excellent service she provided. I highly recommend Evelyn, and I want to express my gratitude for her assistance. Thank you once again!

Cory helped me book some flights and accomodation for my conference in Adelaide. He was professional and always willing to help get the best value for money. I'd highly recommend him to anyone wanting an experienced travel agent.

Enquired about some flights and greeted by a disinterested travel agent, said she could only do what I can find myself online. Wasn’t interested which is disappointing as I’ve had good experiences with flight centre in the past.

I was Very pleased with the service , the person that helped me went above & beyond to get me the best price airtickets. Also to add the staff are very friendly & polite. I will recommend them to my friends.

I really would like to recommend Lorie. She is great and really helpfull. She prepared my last minute trip with everything i ask for and she was always avaiable for chances. I will definitely come back.

Very welcoming, friendly professional and helpful. See Rita she’s amazing really help sort out a lot of issues, while keeping a smile on her. Definitely recommend

Staff are friendly, knowledgeable. Provided me with additional info when I emailed them for something that I needed confirmation on

Is it acceptable for the staff to refuse to provide any assistance because the time I attended was 25min before they close?

Aly Houssien - was so helpful & patient. He was a pleasant reminder of what customer service should be.