Poor customer service! Booked flights in May and the Friday before departure at 4.40pm the the manager forgot to notify us more money and paperwork was required for dads oxygen while flying. Quick to blame the airline! Speaking to the airline, apparently they notified flight centre on 5th of September! 6 days ago! Flight were cancelled by the airline and flight centre wanted us to pay the cancellation fee! Really? Why should my parents pay for any cancellation cost when they never cancelled the flight! Still waiting on a full refund, don’t want a credit note! Promised a call today by the manager but still waiting! Then when I called for the third time apparently she left! Asked for her manager number apparently not allowed to hand it out! Great work flight centre! Great way putting your customers health and well-being first! I wouldn’t have taken it this far she actually followed up like she promised! Poor service and quick to blame others!

Our flights were cancelled as we arrived at the airport for my bucks trip 2 hours before our flight. Our new flight was rebooked for 2 days later which meant we would miss the whole trip and activities. Counter service at Melbourne Airport was terrible and could not help us. The amazing Kate at Flight centre managed to fit 13 of us on a flight the same day and transfers to our destination within 15 minutes! If it was not for her our trip would not have gone ahead. Even after hours she checked in and ensured we were taken care of. Without Kate’s customer service, knowledge and swift action this memorable trip would not have been possible. I have booked all my holidays through Kate and can not recommend her highly enough. Will be forever thankful and will continue to book any and all future holidays through Kate. Highly recommend to everyone for any travelling whatsoever! Thanks again!

Good, warm reception. Friendly, and highly professional staff. Myself and my husband are very pleased with their service. Many thanks to David, excellent staff member. Efficient and cooperative, giving to us a sense of confidence on prompt responses regarding to our planned trip to Europe. We strongly recommend this travelling agency!

Dora is an absolute superstar made planning and booking our trip fun and easy!! Also helped us throughout our whole trip even while we were overseas if we missed a flight or anything we’d just call her up and she’d fix it up. Would 100% recommend booking with Dora shes a gun !!!

From the first time we stepped into Flightcentre and met Sandra, we have had smooth sailing all the way! Sandra went above and beyond for us, was patient and helpful with changes we made along the way and always made us welcome! See you for our next trip! Jo and Kevin

Absolutely outstanding service from Brittnee who helped myself and a friend organise a flight and tour package! She gave great advice and options on what would be the best for us and our travel needs and I would recommend her and the team to anyone!

Awesome service by Brittnee and the team. Visited recently for a last minute and this was the only Flight Centre in the area that could accommodate a walk-in. Very happy with the booking experience and will definitely use their services again.

I don't usually write bad reviews but if I could I wouldn't even give them 1 star. Understaffed, we had to be turned away multiple times, and when we're finally seen to after giving all information we get told they'll email us - which they

Normally I don't write review but I am bit frustrated this time. I don't have any negative experience with staff. They deal my case professionally. Long story short. I booked flight with Singapore Airlines via flight centre paying around

Booked many times with flight centre and always had great service and very helpful, nothing was too much, very pleased with service and patience, and courtesy. Will always book with them and sandra at broadmeadows was very helpful and on

Got quote called back to get some changes made and nothing has been received! Went to another flight centre where they discovered that they were overcharging me for my holiday! Started a new quote and saved ourselves close to $1000! Be

Although I went to the store without an appointment (I had to wait a little bit understandably as I didn’t have an appointment), Ella helped me out. I can’t thank you enough Ella and the other lady (I think her name is Kate) for your

First time visiting this outlet and could not speak more highly of Kate and her assistance in planning our trip. She is a credit to the branch/organisation. No hesitation in recommending Kate at this Flight Centre outlet.

I recommend not to go there, customer service was not good enough,and the man with a bold hair try to ripped us off. As I said to them we can not afford to pay extra 100$ and he was trying on adding more dollars.

My husband and l attended Flight Centre, Broadmeadows last Saturday, was served by Brittnee, we found her to be very professional,knew her stuff and enjoyed her job. We would recommend her.

Rosalee was amazing. Her beautiful happy energy just bounced of her and on to me. She made me feel very comfortable and was very prompt with organising everything that I needed.

The whole team at FC in Broadmeadows are terrific!! Sorted my long trip with ease and was always ready to help for any last minute changes Special shoutout to Kate

Great crew at Broadmeadows Flight centre, willing to go the extra mile in helping you with your travel plans, big shout to Sandra and David

Shout out to Dora for organising the most memorable trip of my life! She kept me up to date with any changes/information. AMAZING service!!

Sandra was great in every aspect from start to finish. Would recommend her highly. Thanks from all of as