Review for Georgiii Scott at Flightcentre at Brookside Shopping Centre, Mitchelton. Excellent service from Georgiii!!! I first met Georgiii 6 months ago when I was booking a Hurtigruten Cruise with friends that already had booked this cruise with her. I immediately felt comfortable with her and well attended to. As my now 2-month holiday in the European summer expanded, she has gone above and beyond what I would have expected. She has selected hotels based on her extensive knowledge of each city, read reviews of these possible hotels then gave me options. Her choice always matched mine. The timing of flights was in consideration of distance to hotels and train stations for safety (especially as I am a mature single traveller) and convenience as well as close to the attractions I wished to see. After a cancellation of an Italian tour by the operator, she then did significant homework on which tours she thought might replace the cancelled. She provided me a list of possibles which I researched at her suggestion and once again her top choice was also mine. In amongst all the European planning, at my request, she found me an appropriate tour to Central Australian with Outback Spirit in September with only 2 weeks’ notice. No matter how busy she was, she was always so professional and friendly. Everything went off like clockwork. It was an amazing holiday. I highly recommend Outback Spirit. She has also found me another tour in NZ for a prelude to a cruise, with flights and accommodations for January. I cannot speak highly enough of Georgii and I will continue to book holidays through her as long as possible. I feel she has an excellent understanding of her client’s requirements. Pam Lather

We had a very disappointing experience with Sam (female) at Flight Center Brookside. The first Saturday we went there after advising what we were looking for Sam advised we go and visit a website. The next Saturday we returned with information in hand and saw Sam again. She struggled to understand only 1 family was going. We have to repeat it 3 times. Sam struggled to find a good deal and flights. Sam then lent back in her chair putting her arms up and hands on her head saying we would have to compromise. We then said ok try a different location. Sam said she didn’t have time to look then and would have to do it latter. After that Sam looked at the door, tuned to her colleague and said I can’t speak to any moor people and they’d have to close the doors. Joke or not, that is totally inappropriate and unprofessional to say in front of the customers you are currently looking after. We will never be going back to Flight Center Brookside.

Very disappointing experience with Robert. I understand he is the store manager, which surprised us, as his service is horrendous. I appreciate he must be extremely busy - but the lack of communication is inexcusable. Not even a heads up is given as to timing, nor will he return calls when following up. We engaged him previously for a holiday in Canada and his responsiveness was woeful. We thought we’d try again for our trip to Japan and again, worst experience. He asked us to email our itinerary and we did. Over two weeks later and we still haven’t received a response, nor have we gotten any indication of when we might expect one. Since trying to get his help, flights to Japan have increased in price phenomenally, which is going to set us back. Terrible, terrible, terrible and SO disappointing. We were FC Brookside regulars at one point, but will not be returning.

Samantha nearly completely wrecked our trip to Townsville by screwing us over with car hire. Asked her to let us know by a certain time how she went with finding us a car and she left it until very late in the afternoon to tell us that there was no cars available and she was out of options.... THE DAY BEFORE WE LEAVE. We wanted this time to be able to look at flying into another location, collecting a car and then driving to our destination. THANKFULLY my husband is a better travel agent and managed to sort it out before we left. When he called her to let her know that he'd sorted it all out she offered no apologies for not even suggesting the sources that we used and proceeded to ask him if he'd like a refund on the car hire that we'd paid for through her?! Um..... yeah?!?! You definitely didn't earn an $800+ tip love!

I am absolutely blown away by the amazing service I recieved here! Not only was the environment friendly and welcoming, but as a first time solo traveller I felt heard! All the agents sounded so lovely, but I want to give a special shout-out to Charlie Martin who made my experience not just easy but genuinely enjoyable. He placated my worries and took the time to answer all of my questions fully. He provided me with lots of options and managed to get my costs down much lower than I'd expected! He didn't pressure me to confirm any flights but rather, let me have to time to think everything out and he even helped my parent's worries! I now feel super excited about my holiday and completely sure of what to do in a bind! I genuinely cannot speak more highly of Flight Centre Brookside or Charlie! THANK YOU!!

It’s no surprise to see such glowing reviews for Charlie on here, I’m about to do the same! It’s the first time flying with my child and it’s a long haul flight from Aus to the UK, and quite frankly, I’m nervous. Charlie not only put my mind at ease about everything, answering my MANY questions, but he also took the time after I left the store, and called Emirates himself to secure myself and my family bulkhead bassinet seats that just give us a little bit of extra room, and I could have cried with relief. That extra step that he did not have to take, has switched my mindset from nervous to excited, and I cannot thank him enough. I will be recommending Charlie to friends and family, and I will be using him again for any future travel! Thank you so much Charlie!

Engaged FC Brookside for our first trip to Fiji and the initial experience wasn't great - the agent was basically uninterested from the start and our request for ideas for travel went unanswered for weeks. We couldn't even approach other stores/agents because there was already an open file and so they wouldn't speak with us. We were eventually able to start fresh with someone else and our trip was able to be arranged relatively easily. Unfortunately we didn't really communicate what we wanted from the trip so we ended up staying in a resort in the middle of the Coral Coast with 95% other Australians, which wasn't our ideal destination or experience.

I had the absolute pleasure of working with Charlie Martin for my European trip. I was very overwhelmed and very scared and Charlie made planning my trip seamless. Charlie listened to me, offered suggestions and put together a package that suited me. I suffered a lot of anxiety. Charlie did not push me, kept in touch and sympathised with my anxiety. I absolutely trust Charlie and I will never see anyone else to plan my trips. I feel Charlie has my best interests in mind. Charlie truly cares for his customers and has a very kind demeanour. Thank you Charlie for taking away the stress of planning my lifelong dream.

Walked into Flight centre brookside yesterday as we are planning a trip to Thailand for November till December and sat down with a male employee that wasn't interested in helping us at all, he got the dates we wanted to fly and he literally told us things we already knew as we already looked up flights. We left looking at each other like he obviously doesn't want to help people book flights. Don't bother going to flight centre because they don't want to help. You just need to do it yourself to get the best deal on flights because they can't be bothered.

I would like to send a huge thankyou to Charlie Martin for his wonderful assistance with planning and booking our trip to Malta. Charlie was so enthusiastic and really made the whole experience easy and fun. He took the time to listen to what we wanted, answered all our questions and was able to get ideal flights for us as well as perfect accommodation. I am so excited about the trip now. I would highly recommend Charlie and Flight Centre to anyone and will certainly go back to Charlie the next time we travel. Thank you so much Charlie !!!

From the moment we walked into flight centre, Charlie greeted us warmly and was fun. He listened well to what we wanted travel wise, offered lots of flight options, gave advice when we asked questions and was genuinely interested in our story. He had wonderful knowledge of the travel industry, we were travelling to the UK. He was patient and made us feel at ease. I would highly recommend Charlie if you're looking for a travel agent who knows his stuff and is friendly and kind. Thanks heaps Charlie.

Georgii made the whole process an absolute breeze. The only information that I provided was the dates of travel and the main event of my holiday. With that Georgii was able to put together flights and accommodation in a great little spot that is close to the concert and even provided some options to eat out and activities to try out. The best part though, it was all under budget. Super happy with the service and highly recommend anyone that wants a stress free holiday, plan it with Georgii!

Poor knowledge of services being offered. Poor communication. They failed to pass on vital information from the cruise provider to us. When questioned about it, we were told we should just have known or that it was the cruise provider's fault. The cruise provider is working with us and not against us like this store. Take your money elsewhere and avoid the pitfalls they seem to enjoy providing instead of customer service. Terrible experience.

One star to Flight centre, but 5 starts to Bianca (Flight centre brookside). While booking our trip with Flight centre was a terrible experience, when we spoke to the third staff - Bianca - she was kind, very professional, efficient and went above and beyond to fix the mistakes from other staff and change our flight dates in the last minute and even get a refund. If you'll book a trip via flight centre, I recommend you to speak with Bianca.

I have just booked a holiday package to Thailand for me and my partner through Flight Centre Brookside. Matisse was exceptional at explaining all of the elements involved, including places to visit, insurance we should get and the best times to fly etc. She came across as extremely knowledgeable and provided us with exceptional customer service! Thanks a lot and we will definitely be booking through Flight Centre again!

Thanks heaps to Charlie Martin. Had a great flight to canada. What a great experience for someone to organise all the stuff you need. He talked you threw it all and was supper helpfull. I had to come back early, I sent him a email and he jumped straight on to it within 5 minutes bloody great service and highly recommend. Also will definitely be going back threw him for my next adventure. Cheers again mate.

I would love to make a special mention to Charlie Martin. Charlie helped me book a flight to Melbourne & his kind & courteous demeanour was an absolute delight. I have never received such great customer service than I have from Charlie. Nothing was too hard for him & he truly cared about my booking. What a great guy, an absolute asset to your Company. Thanks Charlie!! Kind regards, Ben Skirving

Charles Martin thank you immensely for helping me plan and book my trip to the UK with my son. Your honesty and guidance for someone who is so technology challenged, has made the process so streamline, carefree and absolutely exciting for me. You genuinely guided and didn’t push nor upsell, a trait so important when embarking on travel. If I could give you six stars, I would! Highly recommend

I highly recommend Cass at Flight Centre, Brookside. Cass made the experience of booking our overseas trip seamless and hassle free, and went above and beyond in making sure all our needs were met throughout the trip. I would not hesitate in recommending Cass to anyone who wants to take the stress out of planning their next holiday.

We had an excellent experience with Sam at Flight Centre Brookside. On our first visit he sat down with us and helped us work out a 5 week itinerary for a European holiday, then worked behind the scenes to help us lock in an amazing price. Great communication, responsive on phone and email and answered all our questions. Thanks Sam!

Absolutely LOVING using Cass and the team at Flight Centre Brookside. Super helpful, patient and lots of fun in the process of planning and booking our family trip to Japan. Late afternoon on a Saturday, avoiding the rush, was able to chat to Robert and Charlie as well to get some travel tips and have a chat, AND some donuts!

Samantha was extremely helpful and guided me through the whole process of booking my flight to the UK. As I am an 'older' person, Sam was there to help and also arranged my travel insurance ensuring Covid was included. I can't thank her enough.

!Charlie Charlie Charlie! Charlie pieced together a crazy around the world trip with tours, flights, hotels, transfers for a 96 day adventure. Throw anything at him and he is your man. A legend for the store and company. Can’t recommend enough.

Thank you Karen for being the consummate professional when I was booking my flight. Thank you Charlie for helping with my seat selection. I made mistakes and you fixed them with courtesy and a smile. You are both appreciated!

Proffessional knowledgeable caring friendly courteous and helpful customer 5 star service provided within a clean organised store. A big thank you to Bianca Hawkins for preparing my trip to Japan and Singapore in November.

Super grateful for Bianca and Cass who helped me get flights sorted for my brother’s wedding. Great deal on the flights and really supportive customer service.

Bianca at Brookside went above and beyond to secure our flights. Very happy to recommend her as someone who will put your interests first.

Awesome service by Cass, answered all my questions promptly and made the whole experience easy. Can't recommend enough

Charlie M is the G.O.A.T. Will defiantly book through FC brookside again!!

Charlie Martin was amazing, helpful & funny