Sadly, I can't say many good things about the team at Bulimba. While all the staff are super friendly (on a very superficial "that's awesome" type level), that appears to be all they have to offer. My partner and I were booking a spontaneous trip to Italy, so we knew it wouldn't be cheap, but we didn't expect to be paying several thousand more for flights alone through flight centre, especially when we weren't skimping on flights and had nominated our preferred airline and class (to maximise points earned). We ended up finding the flights and asking them if they could compete, which took them a few days and much prompting to get back to us. we were bounced between 4 people for our pretty simple flight booking, but we decided to give them the benefit of the doubt and book through them since they had put in the work to come up with an initial itinerary attempt. After all, we do know it's a commission based industry and aren't out to do anyone out of a job. When it came to accommodation we advised that we wanted hotels affiliated with Virgin so that we could further benefit from our points. The recommendations sent to us were not aligned and when we sought clarification we were told that we could check online ourselves to see if they were. So, we found and booked our own accommodation as well, at a fraction of the cost we had been originally quoted. Again, we weren't skimping. When we enquired about car hire, we were essentially told it would be best for us to do it ourselves. So, we found our own flights, accommodation and car hire, which has left me wondering what they get paid for since I did the work? Each step of the way we had to chase people up to get back to us, as nothing was ever delivered when promised. It was made quite clear from the very beginning that my partner was paying for this entire trip, yet no matter how many times it was requested, they couldn't seem to include him in any of the plans. We specifically asked for him to be the main point of contact, yet he was habitually excluded from email communications, the agents would call me instead of him, or call him and ask for me, and even sent the tickets to our PO box in my name. I am embarrassed by the disrespect he has been shown All in all, this was an incredibly disappointing and frustrating experience. Edit: having arrived for the first leg of our trip this morning it was made apparent that the travel agent hadn't listed our Velocity numbers for our flights. This resulted in further messing around for us at check in.

Updated in response to FC reply - I knew you would try to blame the airline hence why I made sure I included in the review that the seat should never have been sold to us as it was a bassinet seat. Your branch in the airport told us this NOT the airline. The airline didn’t “change” our seats, I fly ALOT I know they can do this, FC Bulimba made an error and my husband will be coming to see you to obtain the refunds we are due. We really wish we had booked the flight direct. The service was helpful enough in the office but having paid for exit seats my husband didn’t get them. Upon check in at Brisbane AND Dublin Emirates advised us we couldn’t have the seats allocated and the Brisbane airport branch of Flight Centre confirmed that we had been sold seats we shouldn’t have been as they were bassinet only seats. My husband has a medical condition that means he has to get up and down a lot. Thankfully flight centre at brisbane airport sorted an aisle seat for him on the way out but on the way back he was stuck in a window. I even emailed Bulimba to check that the seats back were definitely extra leg room, and was assured they were. My Husband will be coming to see you flight centre….. he’s very unhappy. Next time we will just book direct. Zero point using this service to be honest.

Lauren recently arranged a trip to Sri Lanka for us. She listened to what we wanted to achieve from the trip and the pre-planning was brilliant. We were just about packed and ready to go when Terrorists attacked Colombo. We were of 2 minds whether to go or cancel but Lauren was able to pull on information from people on the ground to get the real story of what to expect, more so than what was coming from official and media channels. At the end of the day, and using Lauren's information, we went and had the greatest time. True, security was tight but we were safe and there was nothing new that Lauren had not raised before we departed. The pre planning with her and the arrangements she made for the trip were exceptional. Her advice from on the ground was accurate and assisted us in making the right decisions. Lauren did not just sell us a trip and wave us goodbye, she stepped up when things got a bit sticky and made sure it was all going to work. Good job Lauren. Thanks

Having just moved to Bulimba and frequent travelers we thought we would try our local FC for booking our trip to Europe. After our experiance I wouldn't recommend booking anything with FC Bulimba. They ruined our Europe trip with false promises selling us something they knew they couldn't deliver in order to get our booking. When it was raised before leaving they assured us they would resolve before departure. Months later still waiting on refunds and compensation and countless emails with no responses. These guys are are far from travel experts, they ruined our Europe holiday with frustration at every location checkin including reservations lost due to them trying to fix their mistakes causing my countless hours fighting with hotels and countless hours having to get FC Emergency Assist to help. Now to experience the lack of support in rectifying their mistake really shows they don't care about customers.

The store manager of Flight Centre Bulimba Lauren Fell maliciously cut communications with us by blocking our face book and messenger cruelly severing the relationship despite us spending significant sums of money over the years with her. Our affected trip was booked with FC Kippa-Ring. The actions are deplorable and occurred unilaterally after we communicated our dissatisfaction over Flight Centre charging a $300 per head penalty fee for the airlines cancelation of our flights due to covid19. The managers actions of deleting and blocking us are horrible and as a result we will not be conducting any future business with Flight Centre or Lauren Fell. Shame on you Lauren for blocking us and shame on Flight Centre for cash grabbing fees on all forced cancelled covid19 travels.

My initial experience was great - while making my booking and up till the point of my money being taken. After which the customer service went downhill. I have repeatedly tried calling my agent, who is either on holiday or on another call - then I am told by others that they will make sure he calls me by COB that day. This has never happened. I am very disappointed with the after-service - especially in retail, the concept is that 80% of your business comes from looking after your current customers and only 20% from new ones. From my initial encounter, I was going to recommend the store and give my repeat business also - but after this experience, I will be taking my business elsewhere. I hope head office reads this - because the customer service is appalling.

Having paid for the various sections of our trip prior to Covic to the USA we could not leave the Country due to Federal Government restriction rules, now in October 2023, we are still trying to get our airline ticket money refunded and both Jetstar Australia so far USA carrier United Airlines may refund part of our money, Sam Hele Team Leader at Flight Center Bulimba Brisbane has truly been an outstanding person in striving to get United Airlines to review our situation and refund our money. However they will still honor the booked sections of our planned holidays, due to our health both my wife and myself we can't now travel, Sam is a credit to his company and they are fortunate to have him working for them.

I was stranded in Brisbane in March 2020 and desperate to get home to the UK. I was originally dealing with Rachel, who was incredibly helpful, trying to find a flight home for me whilst borders were closing down on a daily basis. Lauren has since taken over, and has been amazing and has kept in contact with me. Lauren is so professional and friendly too, and now I have refunds for both my failed flight home and the hotel. I would totally recommend Flight Centre in Bulimba. Very friendly, totally professional and work hard for their customers. Thank you all so much. It has been a total pleasure dealing with you.

I had booked an overseas holiday with Lauren at Flight Centre Bulimba. In March the pandemic forced the cancellation of the trip. Lauren was very professional in explaining what needed to be done to cancel all bookings and thankfully be reimbursed . Lauren worked tirelessly to keep in touch with me as to how progress was going. I am grateful for the time Lauren took to explain and keep in touch so I didn't feel forgotten. I would not hesitate to recommend Lauren to anyone wishing to travel as Lauren has extensive knowledge and experience and a caring calm manner. I am grateful to Lauren as my travel agent.

I can't speak highly enough about Lauren from Bulimba Flight Centre. We were looking to travel to India and her knowledge was amazing. Her suggestions and guidance made our holiday the trip of a lifetime. She went above and beyond for us and was always available for hep and advice - even when we were away. If you are looking for a travel agent who can help you make your holiday super special, chat with Lauren, I will be recommending her to all our family and friends and we will be back to see her for our next adventure.

We have booked with Lauren and her amazing Flight Centre Bulimba team for all our holidays over the last few years and the knowledge, expertise and friendly customer care is the very finest. Even in the midst of all the drama surrounding 2020 Lauren and her team have been in contact all the way and managed to get us a full refund on our cancelled USA trip. I would never use another travel agency...this one is the best by a mile! ❤

Organised a trip to Europe through Lauren and super stoked with the decision. Everything was organised in a timely manner and no details were overlooked. We were faced with our flights being cancelled and Lauren promptly organised new flights for us and took all the stress away. So thankful for her professionalism and dedication to making our trip as stress free as possible!! Highly recommend Lauren and the team at Bulimba :)

Love planning our holidays with the team at Bulimba, Lauren has provided exceptional leadership and training, and no detail is left to chance. Very thorough and lots of great ideas, hints and tips to consider for exploring our destination. Our most recent break is for our 40th Wedding Anniversary and has been organised by Lauren and once again, nothing is too much trouble, everything was ready for our trip a week before.

I have been forever sceptical to book through a travel agent... boy have I been missing out! Mattea handled our requests with ease and provided brilliant taylor-made suggestions. She has a wealth of knowledge and her diligence with payment reminders ended up saving us some $$. It was the most care-free trip I've been on to date. Highly recommend

I had an outstanding experience with this travel agency. The great people and Aimee, in particular, went above and beyond to ensure my trip was seamlessly organized. Aimee's expertise and assistance were invaluable, making the entire planning process a breeze. I highly recommend this agency for their exceptional service and dedicated staff.

Matty has been such an incredible travel agent for the past few years! I have trusted her with all of my trips and never fails to impress me with her knowledge and experience. I have recommended Matty to so many people and recommend her for all types of travelling. Such a lovely lady and great to chat to as well!

Matty gave great service, was friendly even when there were phones ringing and plenty of people in the store, she was incredibly knowledgeable and helpful putting together a complex itinerary and saved us money and plenty of hassle. Would recommend booking with Matty if you're in the area.

So helpful and brilliant service! The staff there were so professional and efficient in organising my holiday which was stress free! I was provided with many options for my budget and told the best locations for certain activities I was interested in. Thank you once again!

Aimee has been wonderful to work with. Finishing up my Europe trip and everything has gone so smoothly. She was always there to answer my questions and concerns. The team also gave great recommendations on which Greek islands to visit. I would definitely use them again.

Thank you to Rachel and the team at Flight Centre Bulimba for my flight and travel plans for the last 2 of my overseas trips. Rachel was super helpful, ever friendly and patient with all my questions and I feel secure that all the important details have been covered!

Thanks so much Lauren. Your expertise and knowledge of travel, countries, and places of interest along with helpful hints is outstanding. I appreciate all your time, effort and help to plan the perfect trip for our family.

Lauren organised a trip for four friends to Ubud, Bali to attend the Ubud Writers and Readers Festival. She was very friendly, helpful and efficient. The trip went very smoothly and I recommend Lauren’s services.

Lauren is a legend! Helpful, answering all my queries in a professional and easy to understand way, offered me the best options possible and all tailored to my needs. You rock Lauren, love your job!

Thank you to Sam at FC Bulimba. We were recommended him from a friend and he was excellent the whole time. Extremely responsive, helpful and knowledgeable. Thanks again Sam, he is our go to agent!

I found Lauren Fell at BULIMBA Flight Centre to be very knowledgeable, helpful and efficient with my travel plans. She’s a delight to deal with and follows through with her promises.

Mattea & the entire Flight Centre Bulimba team are friendly professionals and they do what they do so well! I highly recommend booking through these travel experts.

I've got nothing but praise for Jaamon Williams for his patience and persistence in getting my Air NZ credits to work for me. A lifesaver!

Very good experience very helpful, Jaamon is very professional and helped a lot …

Great service by Rachel at Flight Center Bulimba! Thank you from Phil & Julie!

Helpful, enthusiastic, regular, prompt contact.

Amazing service and a a fantastic team!

Too busy to care. Dont ring you back

Pretty good service.