I have been a customer of flight centre Malvern and the city business and first class for over 10 years and today I phoned for information regarding booking international airtickets and also local flight questions regarding a legal exemptions through the Medical and Government. The young man from the Malvern office was rude in all replies to my questions rega Travel. Undertrained with the appropriate information and when i package a few question all related to legal Goverment exemptions and further question was asked if i booked a interstae flight through webjet or even flight centre what is the ruling. Robin is his name and he needs to be trained in customer service and correct replies to appropriate question regarding travel. Considering I was about to spend over $30,000 on international first class travel for thw family i would of expected better service. How is it flight centre business and first class sales person robin can’t take the time to check on my behalf a question that is Relevant to my upcoming booking.

Website says office closes at 5:30pm. I drove almost 30 mintues to arrive before 5pm. Arrived at 4:50pm on Friday afternoon. Three staff working at desks. I was told that all were busy "wrapping up financials and details" of past week's bookings and they could not help with new inquiries. While I understand this is totally reasonable from the business side is it not also reasonable for them to close the office earlier on Friday to avoid clients coming in expecting service? This would also give staff time to conclude necessary business without providing the expectation that they can service new inquiries. Disappointing.

Met Robin Rechberger in Jordan as we were part of an On the go tour - Promised lands Tour (Eygpt, Jordan, Israel). My husband and I connected with Robin first to share our tour experiences, his geniune smile, beautiful eyes and fun personality could not be missed. Unfortunately due to incidents in Israel our tour was cancelled, Robin was very proactive to share his knowledge and advised he works for flight centre. He wasted a full day assisting travel friends to find alternate travel arrangements till late at night. Your assistance is very much appreciated Robin. Wishing you all the best in your career

I recently booked 2 trips in February and March with them. After 2.5 years pausing travelling due to the pandemic, Flight Centre Malvern has helped me to fly again! Thanks to Jade, Sam and Ciara. They are all very professional and approachable. Sam helped me booking multiple flights for my Ireland + UK trip, super efficient in just an hour; Jade was very helpful providing info for Asia travels when I 1st enter the store in early Feb.Ciara helped me booking my Singapore flights. I will definitely return for my future travels for the next half of this year! Thanks guys!

Sam was an absolute gem. He got me sorted for my UK holiday and helped sort out the best possible deal for us so quickly! Clearly knows what he’s doing, any question we had he had a great knowledge of. He was prompt in emailing and getting me all the info required and it’s such great peace of mind having him contactable if any other questions arise. Great genuine customer service! Will be returning to the Malvern FC for any further trips :) Cheers again Sam

Outstanding experience with the best flight agent, Sam O.! He has worked tirelessly with us to get us across the world multiple times for special occasions. He is knowledgable in all the processes needed to get the best pricing and ideal routes, especially important for long haul flights like the ones I reguarlary take. Ontop of his expertise, he is a friendly face and happy person to make the entire experience enjoyable. 12/10

Wanted to thank Malvern Flight Centre and in particular Garry who showed real professionalism and empathy for my mum travelling overseas. He went the extra steps to help ensure mum had a pleasant trip and when then unexpected happened he stepped in and help sort it all out. Thoroughly recommend Garry from Malvern Flight Centre for your travel needs, especially caring for your loved ones. Thanks again Garry!

We do not have words to praise Jade for the service she offered us. Our train tickets from Lyon to Florence got cancelled due to mudslides and over night she sent us air tickets and re-organised our itinerary saving us a lot of anxiety. She also followed up on our refund from Trenitalia while we were away, without us asking her. Could not have done without her. A big thank you.

I do not appreciate being ignored, multiple times, unfortunately, one of your employees (CR) seems hell bent on doing just that. We are owed a refund and she just will not respond. I have now written and formally complained to your head office, case number 01267547. Collection action will commence in 7 days if I do not get the refund. Our booking number was 4328080.

Over the weeks we have been planing to get out of Victoria and due the border restriction this has been almost impossible. Flight Centre Malvern have been fantastic in arranging flight and re-arranging and re-arranging flights again and again due to a number of issues. We can not thank Laura enough for the time she has put in looking after us.

Every now and again you strike gold Robin R took our messy thoughts of a trip and fashioned them into something wonderful. He wasn't afraid to give strong advice and put together a trip of a life time... paid less than we thought we would too. He made our enjoyment of the trip start early. Brilliant consultant.

Found the representive that I dealt with today to be disinterested and dismissive. She gave me the impression that I was inconveniencing her by asking for a quote for several different days/locations for business class flights to Europe. She was not overly helpful and I was disheartened by her cbf demeanor.

A fantastically helpful Travel Agent. I can't recommend them highly enough. Lots of excellent information and they always reply to emails really quickly. Very competitive prices. I feel safer using a travel agent knowing that there is a real person and the same person at the other end of the telephone.

Extremely disappointed with service as there was no follow up with a quote from Bianca after 7 days & had rang office twice & they said they would get her to contact me . Have still not heard anything but in the meantime I went to Chadstone branch & found them great & have booked holiday

Strongly recommend coming to this place if you are planning trips overseas. You can find friendly and professional staff who can get you really good deals here. There is a lovely girl called Natasha Walsh that I see every time I pay this plac a visit. She is amazing.

I went to Europe recently, and Robin helped me with the ticket. Robin was helpful and professional. While I was in Europe, Robin assisted me with the flight change twice due to the pandemic. I received excellent service from Robin (Malvern team).

Sam at Flight Centre Malvern has been an absolute gem in helping me with multiple concurrent travel bookings both international and domestic. He has gone above and beyond to assist with recommendations for accomodation and travel insurance

I booked my trip to Daydream Island with Laura. She organised everything for us and made the whole process so quick and easy! She had great suggestions and was very patient with my slow responses. Would definitely book through her again!

Bianca Shearer kindly supported and assisted me to book flights this morning. Bianca was warm, accommodating and professional. Bianca was up for a chat which does not happen too often these days; Bianca has a pleasant disposition and

Brilliant and friendly customer service from Sam at Flight Centre,Malvern who went above and beyond to help me organise a trip away.Made sure everything was in order and gave me a great deal..The staff here are very professional.

I couldn't see anyone, they wouldn't see anyone without an appointment. Nobody answered their phones so I could make an appointment, even though I called multiple branches many times. I left messages nobody returned my messages.

A friend and I visited to arrange flights for next year. Being older and needing lots of help and information Bianca, who did our bookings, was an absolute gem. Well done,we will definitely return for future trips.

Hey I was just on hold waiting to be connected to someone, and when the phone was finally answered I was hung up on immediately. No one even said hello. I'm trying to buy some flights and accomodation...

I’ve been booking flight lately from this place for over 14 years. Always great and Jade has followed up with amazing service. Jade thank you for doing it all on line and managing my trip.

I am so glad I booked through Flight Centre - Carolina has been amazing at the Malvern branch. I can't praise her enough! Thank you for working so hard to sort out a difficult situation .

Gemma is amazing! She responds to email’s quickly and got us the best price for our trip! She’s awesome and we will be using her from here on Thanks Gemma V&A

Consultant Gemma proved to be responsive highly professional and very personable in dealing with my concerns. She is a real 'gem'. Thanks Gemma!!

Worked with Bianca for our last two trips. She is very friendly, highly efficient and always available to answer our questions. Great service.

Bianca is amazing! Easy to communicate with and knows exactly what I am looking for and very helpful with our travel planning process!

The absolute best experience with buying overseas ticket. I was dealing with Gemma, she was super lovely and helpful with everything.

The staff here have invaluable knowledge and got me the best pricing possible. Can’t speak highly enough of Jacquie and the team!

Bianca is both professional in her approach and thoughtful for the needs of her clients. Excellent service. Thank you Bianca!

The nicest staff. So patient and understanding.Go the extra mile to provide great service.Thank you, Ciara , Sam. Gemma!

First time back in a travel agent and be sure to check around! They over price, no deals here!

Lovely staff, made it easy. In a rapidly changing travel environment, they were up to speed.

Sam is fantastic! Has booked two trips for me this year and always excellent service.

Sam has been responsive and innovative with his suggestions. A pleasure to deal with

Received excellent service and advice from Sam. Would highly recommend.

Found us very reasonably priced flights to UK. Will be using them more.

Gemma is the best travel agent!