Melissa from Flight Centre Sth Morang Victoria provided us with service above and beyond our expectations. Our holiday consisted of a Danube River Cruise with spare days leading up to and beyond the cruise. From our first meeting, Melissa put together an itinerary that flowed smoothly for us to enjoy ourselves. Melissa even went to the trouble to personally drop off some pre departure documents to our home. We were in Munich a couple of days before embarking on our River Cruise. We were contacted by Melissa to be informed that the Cruise had been cancelled due to the Ship being involved in an accident prior to sailing. This is where Melissa came to our rescue. She had arranged for an alternative cruise company that had a schedule that ensured we would meet all the previously arranged connections to France and England. Additionally the hotels Melissa had booked us into in Munich, Paris and London were all in excellent locations. In Munich, NH Collection was close to the S line train which goes to the Airport. It was also less than a 10 minute walk to Marienplatz. In Paris we stayed at Le Littre hotel, close to a main Metro station at Montparnasse with connection to all over Paris. We were close to a multitude of Restaurants, cafes and Retail shopping. The metro took us to all the attractions without a hitch. In London we stayed at Strand Palace Hotel. We could not have been in a better location for the things we wanted to see and do. It's located right in the middle of the West End theatre district, a couple of minutes walk from Covent Garden, Leicester Square, Picadilly Circus, Trafalgar Square and the River Thames with views from Waterloo bridge. The convenience of having the nearby Underground stations at Covent Garden (Picadilly line) and Embankment (Victoria/Central) took us to other attractions we had on our bucket list. Flight Centre and in particular Melissa have been a big part of us having the best holiday we've been on so far. We have already started planning next year's holiday and Melissa has already assisted us by securing our seats on The Rocky Mountaineer. Regards Sam and Michele Avram

I would like to take a moment to commend the staff at this store for the continuous professionalism in the service they provide. I would especially like to thank Jess Pavia. Jess has always gone above and beyond for all my travel needs in the past. However in this past week she has arranged flights for me through these troubling times and she has shown me just why I continue to return to book all my trips. This past week has been a very stressful week with flight changes effecting our Visa dates and Jess arranged the changes and offered support with the highest of professionalism that I have never received from any travel agent before. I would like to take this opportunity to thank Jess Pavia for her excellent customer service and continued support and I believe she should be commended for the fantastic work she does for Flight Centre. Kindest Regards, Mrs Laura Ristevski.

Honestly working with Olivia has been by far one of the worst experience for my mum and me. I understand the travel industry has been hit since covid and flight/airlines are constantly changing but when your a manager or a team supervisor you’d think you address your emails with multiple responses. The whole working from home is understandable but if your not responding to your emails after 3 days please get someone from the team to assist or even try get a response. We had our flight change multiple times and some even didn’t make sense and as flight agents you think they will notice and try help to change the situation. We will definitely not be coming back to this flight Center anymore. They can hit us with the excuse after constructive criticism but can’t rely to an email with “I’m working on it” or “I’ll give you an update by this day etc”.

Not great service to be honest. We paid an extortionate amount for our tickets plus high priced insurance and you would have thought we could at least get our meals booked in and even worse our seats for my partner and I next to each other! I had to sort these things out last minute when I checked in. In the end we couldn't sit next to each other on one of the flights. I was told that the attendant, who I won't name, was busy with updating clients COVID travel details. Well, that's your job! As soon as I paid for the flights I didn't hear back from the consultant and she didn't even send me my itinerary! I had to email her for it. Pretty half arsed service. Next time we'll just do it ourselves. Never again.

We had a bad experience at another flight center and we decided to go into Plenty Valley. We meet with Tamara and explained where we were going and what we wanted. Tamara found flights and connecting flights and everything so quickly and just made it work. She was very knowledgeable in everything even with the 101 questions we were asking her. We felt so comfortable with everything she did for us. We did have a few hiccups along the way but she was there to offer support and made sure everything was in order. If you are going to see anyone speak with Tamara as she is amazing. Our holiday was one of the best and we will be sure to use her again. Thank you Tamara

We had an amazing experience booking our European flights with Olivia and Flight Centre, Plenty Valley. Olivia was knowledgeable, professional, friendly, available and always happy to assist with every enquiry I had along the way. She was very thorough and followed up all my requests regarding changes of time, connecting flights and itineraries. Booking a flight in these uncertainty times can be really time consuming and stressful but Olivia made the whole process easy and seamless. She was a pleasure to deal with and I would highly recommend her services to anyone planning domestic or international travels.

The rep booked through doesn't work weekends and we needed assistance with cancelling a flight today that was rescheduled by the airline last minute and would arrive too late for a commitment. Spoke with Nicole who clearly would rather focus on racking up her commissions than helping anyone else. Another rep then cancelled a flight but theyre leaving the refund request for the original agent next week and then apparently 4-12 weeks before we'll even find out if it'll be processed ‍♀️

Melissa Dighton was extremely helpful and it was a pleasant experience booking the holiday through Flight Centre. Although it was unfortunate that we could not proceed with the intended holiday, Flight Centre organized refunds without any fuzz. We were kept in the loop constantly regarding booking and the refunds. I strongly recommend a business through the Flight Centre branch at Westfield Shopping Centre in South Morang. The service was professional and responsive and of good quality.

I am extremely disappointed with the services provided to me at flight centre South Morang...the customer service is terrible, to the point of not even feeling comfortable to ask a question about my own trip. My flights were rescheduled (not flight centres fault) however the staff were very Unaccommodating and did not help me get reimbursed for the money I had lost. I would not recommend the South Morang store when you’re booking your next holiday. (The one next to Aldi)

The young blonde girl, was so rude. Attitude problem. PAIDED a huge deposit, told her lll be back on Mon. She said you'll have to be here at a certain time . I said: I won't be in til the afternoon. She refused to be reflexable. Told me that l will lose my ticket if l didn't turn up at a certain time!! I've bought many airfares before but this is the first place that didn't work around my schedule. Disappointed. I will never buy a ticket from here again.

I cant begin to tell you how awesome Flight Centre Westfield Plenty Valley are. Nothings too much trouble, In particular Melissa has worked with my family and friends for many years filling in all the gaps for our travel requirements. I feel we get the absolute most out of every trip, worldwide her transfers and accomodation choices are perfect every time. Leaving us extremely happy and satisfied. The team there are a jewel in Flight Centres crown.

Nicole is a person who goes over and above her duties to assist us with making the right decision on where and what to do on our holidays. She has never failed us. She knows exactly when the right time is to book flights to achieve the best and cheapest options and keeps us up to date. We have been a client of hers for over 15 years and I know dealing with Flight Centre and Nicole personally they are there for us wherever we are around the world.

Our consultant Kirra has been a pleasure to deal with. She is always more than happy to go over anything we are unsure about. Always answers any questions and if she is unable to provide us with an answer, she will investigate on our behalf. We would recommend KIrra to anyone, especially if you are a bit nervous about taking the plunge travelling overseas. Love your work and that smile is so welcoming. You are an asset to Flight Centre!

Booked flights through Flight Centre for reliability and security. Should have booked on our own. Staff slow with communication, failed to inform us of a scheduled change until days before our departure despite having the flights booked months in advance, and the airline informing us that the travel agency was contacted. Lost money in transfer and accomodation expenses, Flight Centre provided no compensation.

Emily took care of our European holiday for us, from flights to accommodation and our Trafalgar Costsaver tour booking. In the past I've done it all myself but have realised the benefit of having a professional book it all. Our tour didn't go ahead and Emily was great. She changed our flight and accommodation bookings and liaised with Trafalgar to get us onto another tour. Made it all so easy. Thanks Emily!

We booked & paid extra for an Exeutive suite at Mariners Nth Townsville with no stairs, when we got to Townsville, Flight Centre had booked a standard suite with stairs it just ruined our holiday, I've asked them to explain, they said they booked the holiday thru Expedia and blamed them, we had no knowledge of this, they said they will get back to me, haven't heard a word, something dodgy going on here?

Very disappointed it’s 2023 and these people are super racist. The blonde lady have attitude problems as soon as we walked in.They profile you as soon as you step into the door. They didn’t even wanted to speak to us. We even asked to schedule another appointment to speak with another representative she refused and stated “you don’t need an appointment if you not gonna spend money here”. Helpless staff.

Staff are brilliant, the store is bright and comfortable, and mostly cuts out the noisy chatter from the shopping centre. Plenty of magazines to highlight accommodation and attractions in key locations....but the services they refer you to or show you in the magazines and on the computers seem to be only the pricier ones. They are certainly more secure, and verified by the business, but not cheap.

I have just booked a holiday to Noosa with Melissa. She has been wonderful, prompt and very professional. She assisted me with an issue that arose when it came to paying for my hoiday. Both Melissa and Nicole went above and beyond to ensure the booking went smoothly. I thoroughly recommend them . So what are you waitng for, book your holiday with the Flight Centre Plelnty Valley now!

I cannot thank and recommend Melissa at Flight Centre, Plenty Valley enough. She assisted me (on her day off and it took nearly all day) to re-arrange my husband's flights after contracting COVID when he was due to return home. Melissa went above and beyond to help me and took the pressure off in a very stressful situation. I definitely recommend her services at the Flight Centre.

I would like to thank Staff at flight Center at plenty valley, Especially Melissa she helped me when I was stuck to select seat and check in at home and she went kindly out to her way to help with a wide smile and welcome and she let me feel happy and relax when she helped me. Will definitely be going back to flight Center and will recommend flight Center to family and friends.

I was lucky to meet Olivia D’argenio when I walked into Flight Centre, South Morang, to enquire about a holiday. Olivia was very helpful, researching and booking my holiday for me. She is professional in her role, and obviously enjoys helping people achieve their dream holidays. She has a warm personality, and I will be contacting her in the future when I travel again. Daniela

Tayla Muhvic went above and beyond when helping my partner and I book and plan our trip. She went to great lengths to find us a grouse deal, and went the extra step to reassure us what the steps were in the case of borders being shut which was very helpful in these testing times. Her professional is next level and she demonstrates a real passion for her job. Thanks Tayla!

We were taken cared of by dear Olivia who is always professional, friendly with a smile, patience with us, two elderly people.who were slow and need lots of help to organise a holiday away. Couldn't hope for a better agent, will definitely come to her everytime we plan another holiday. Thank you from the bottom of our hearts for all your help. Woranaree/david

Nicole Buhagiar professionalism goes above and beyond to ensure you are well looked after. We have had many set backs with Covid reschedules and credits but she has always taken care of making sure our experience was made simple and the outcome was achieved with very little impact. Thank you for your constant kindness, respect and professional attitude. :-)

Nicole was fabulous and helped me every step of the way. Even when problems occurred with receiving emails or credit cards not working properly, Nicole was patient and even stayed to help after closing time. She found the best deal for my dad to NZ. I would definitely call on her again to book flights. Much appreciated Nicole and flight centre.

We had absolutely fantastic service by Tayla muhvic, she made the whole process so easy and simple and answered all our questions and put us to ease with the booking of my mother's flight. We will definitely be booking with her for all our flights going forward and hope she is recognised for her fantastic customer service and bubbly personality!

Thank you Nicole for helping us get the best possible deal and answering all my “ covid what happens if ...” questions. All emails were super informative and easy to understand. Booking was wade with confidence. Great service , we have booked several overseas holidays with Nicole and always been able to quickly get an answer to our questions .

Nicole at Flight Centre Plenty Valley South Morang is a gem. She recently booked us a much needed holiday and was so patient with my many emails. Nicole assisted us with another holiday before the pandemic, so when it was time to plan another one, we didn't hesitate to contact her immeidately. I look forward to planning many more with Nicole.

Nicole Buhagiar is incredible! We were having some issues with cancelling our holiday due to unforeseen circumstances and within 2 hours, she managed to help us sort everything out. Timely and effective communication, she did an amazing job and would recommend her services! Already organising our next holiday with her we were that happy!

Highly recommended Tamara at Flight Centre, Plenty Valley. She was efficient, thorough, attentive, informative, helpful and friendly! Tamara is definitely the person you want to book through especially if you are travelling with kids too! Thanks again for putting everything together in such a short amount of time. Greatly appreciated!

Melissa was very easy to deal with and seemed an expert in her field. Our trip had a couple of hitches all outside of flight centres control. Flight Centre kept us informed of any flight delays and were quite easy to reach when we had questions. The trip went pretty much as planned with thank Flight Centre for their help

Walk into this premises today with absolutely no acknowledgement. Wait for 30 minutes and then a staff member tells us we can't serve you because you have not made a booking. If we could give this a zero review we would have no hesitation in doing so. Went to another travel agent and did our business there. Never again.

I couldn’t speak more highly about Tayla in flight centre plenty valley. I highly recommended her when it comes to booking your trips. Tayla was very patient in assisting us and answering all of our questions as first time travellers. She is extremely well traveled and knowledgeable. I couldn’t have done it without her.

I've been a regular customer of Flight Centre for many years and the staff have always looked after me very well. The staff are very friendly, knowledgable and approachable. Their package deals are a highlight, you always come across hidden gems of places that you wouldn't have considered otherwise. Highly recommended.

Didn't wait long on line was answered almost strait away the agent was so helpful but I didn't book wit them due to ticketing fee but I did end up booking thru them but on line. Saved myself 38. Dollars same people but do it yourself never had any issue wit flight center I used them many time Service wit a big smile

Highly recommend this lot and specifically working with Tayla there. She managed a complicated and stressful trip for me in a rush during the lockdown, and fully supported and guided me through the very complicated process to get in and out of the country. Will be going to her and them again. And thank you Tayla.

Nicole Buhagiar is amazing. She has helped me with organising my holiday. i havent been able to go on a holiday since i had my car accident and Nicole made sure i was being looked after, getting a great deal. I would definitely go back and organise my holidays with her. A big shout out to Nicole at Plenty Valley.

Nicole was fantastic. We had to completely change our US /Canada trip Inc juggling flight/Accom cancellations and credits to use for a new itinerary. Done without fuss and very patiently with our limited timeframe and indecisiveness. She was awesome and I highly recommend her services. Will defs use her again.

Nicole from flight center is the best what ever happen to me on my trips. I can always reach her and she is always very helpful. I am travelling the world a lot and it is good to know that there is always someone you can count on if there is a problem. Thanks so much for your help Nicole from Flight Center :)

Last minute decision to book via Flight Centre Plenty Valley , and so lucky to get Nicole Buhagiar to work with us. Very prompt responses , even into Sunday evening ! About to finalise everything, but super confident it will be plain sailing … or smooth flying . Thank you Nicole ! Gary,Anita and Aidan

Melissa is so helpful, she has been so great in giving me advice regarding the best way to book things in these difficult times. I honestly don't know how I would have managed to book a holiday without her right now with all the flights being cancelled and changed. She fixes it all without question.

Nicole from plenty valley flight centre was able to provide me the best information regarding a flight credit. I have spent many months trying to obtain the correct information and in the end it was one quick call to Nicole and I had the information I needed by the end of the same day. Thanks heaps!

HI, I would like to thank Melissa Dighton of Westfield Plenty Valley for her amazing service. Melissa looked after us from beginning to end providing exceptional, friendly and personalised service. Thanks so much Mel We will definitely be in contact for our next hoilday booking. Regards W & H Schinz

if you're reading this! FC are amazing, the entire Plenty Valley team are amazing BUTTTTTTTT Dear 1 team member who shall not be named (why shame people hey) We get it, you're busy! please - don't be rude! Being rude = rude :) Enjoy your "hey i'm busy, what do you want" lifestyle

Terrible service. The agent booking my cruise seemed un-interested at keeping me informed about what is required at different times during the process. I always had to prompt her to receive information including when to collect my tickets. They have lost me as a customer.

I sat with Nicole Buhaigar at Flight Centre Plenty Valley, who was very generous with her time & expertise. I would definitely recommend her to anyone looking for help in planning & organising their next holiday. I give her a six star for her service, help, & expertise.

I usually book all my flights through flight center for long time. This time, I had absolutely excellent service by Olivia D’argenio . She arranged everything for me in a professional way and in no time . Also, she made the process as simple as possible. Thanks Olivia.

A staff named mattew made such an impression that we walked the distance to his own outlet even though there are other flight centre outlets in the mall. I know it's just business but he made me feel good while spending the money if u know what I mean. Good job mate.

Nicole at Flight Centre South Morang takes care of all our travelling needs. She is very thorough which makes travelling a breeze. Whether it's a local or overseas trip I wouldn't trust anyone else with the job . We always come back from our trips very satisfied.

Highly recommend this flight centre! Service provided by Nicholas was exceptional especially as we contacted for itinerary changes during the trip and he efficiently made changes to accommodate our request. Thanks so much, you’re a credit to flight centre.

A big thank you and shout out to Melissa at flight centre Plenty Valley. Always outstanding customer service, My overseas trips are always stress free, with Melissa organising everything. Melissa you are an asset to Flight Centre. Thankyou again. ✈️ …

Thank you Kirra for guiding me through the process of choosing & booking my holiday, also for your great patience with me in answering my many questions (and emails), it made my experience a lot easier to grapple with for a not to often traveller, Tim L

Nicole at Flight Centre was recommended to me for her incredible service and that is exactly what I got. She sorted out the best flights to Europe via Saigon at an amazing price. So happy and we will be using her services again. We highly recommend.

Good at bookings but bad at getting back to you or organising a time to explain tickets and trip. I've booked months in advance for all of my trips and there's been no follow up. I always have to call to get my tickets, passes etc. Not impressed.

I saw Melissa in Flight Centre in Plenty Valley . She is Brilliant , Professional, Friendly, & Very easy to talk to . I would Recommend her to anyone . My 7wk trip Back in 2018 went like clockwork & this will be the same . Thanks Melissa

Below poor customer service. Nobody acknowledged my presence especially the Asian looking rep who had no f2f client nor on phone. Please spend your valuable time and money elsewhere perhaps Epping where they excel in customer service.

Olivia of Flight Centre Plenty Valley is such a beautiful, friendly and helpful consultant whom you can also trust and talk to. An asset to the company! I shall certainly recommend her to anyone planning to go for a holiday anywhere.

Even while being super busy, they made time to see me and organised all the details for what I wanted. Only thing I suggest is do a little research yourself and then they can iron out details with you. Thanks Kirra for all your help!

I was very frustrated with Flight Centres Call Lines when I sat down in front of Nicole. She went out of her way to get me on the flights I wanted and the Hotel Stay i was planing. Very happy with the service and friendly attitude.

Thank you Tayla for your professional service with a smile. The initial meeting and booking process was great, and this continued with updates on flights and even a last minute flight change at no cost to us. Excellent experience!

Thank you so much Nicole and team for fitting me in when the other Flight Centre who I originally booked through to Bali couldn’t for a week to change my flight as I couldn’t travel due to COVID. Very much appreciated.

booked several holidays through Nicole, and I'm always last minute worked from home to get my family an extra flight day before we left as with every other holiday exceptional service. highly recommend

Nicole Buhagiar is absolutely lovely to deal with. When she promises that she will do something she follows through. She is always so polite and cheerful. She has been wonderful to deal with. Thank you

Nicole has been amazing. Her knowledge and understanding has made booking our trip easy and her communication has been awesome. Only a call orcemail away and happy to help at anytime. Thank you Nicole.

Nicole was extraordinary and worked through a difficult itinerary with me, saving me over $1,000 and allowing me to have 4 more days in Africa. Amazing service and will definitely be recommending.

Had our complex travel arrangements all handled by Olivia d,argenio she was so helpful and friendly got us great deal on great flights highly recommend her and will see her again for our next trip

Very badly reception! Unpolite. Acid tone of voice and quite snobbery. Intimidating myself and my husband( both 80 years old)because we didn't book previously. We felt very bad, quite humiliated.

Great service and help with out travel. Any questions or concerns were quickly replied to with accurate, professional and relevant replies. Will travel with Flight Centre again, no reservations.

Nicole has been my go to girl for 30 years. Never let's me down, always helps plan and give suggestions or alternatives to make things better for our trips. She knows what my family and I enjoy

Having dealt with Tamara has been nothing short of great. She was patient with our enquiry/booking and very thorough in explaining everything associated. Will definitely return in the future.

Thank you Tayla for your patience, at organising our trip to France. You have been very professional and so efficient. We will come back to see you, for our next holiday! Great service Tayla!

The worst customer service. They had no appointments and still they refuse to see any walk ins. We had the cash in hand to buy an overseas ticket. Would have been an easy sell. Their loss

Melissa was great. So knowledgeable and professional and nothing was too much trouble. I couldn't have asked for any better. Would definitely recommend Melissa for all your travel needs.

Thank you Nicole for your prompt and professional service. Booking my trip to Europe through you made it so easy and stress free. You’re a credit to your company. Keep up the good work.

Worst service sent away told to make an appointment trying to call to make an appointment but no answer would never go there again booked with Craigieburn Dorothea she was amazing

Rang to get a price SHE SAID we have too many clients But what about my enquiry?? Said to come in,what about answering phone questions GIVE THIS PLACE A MISS !!!!!

Nicole is so amazing to deal with..She had taken control of our problem and resolved it, with no hesitation.. We would highly recommend Nicole anytime.. Thank you Nicole.

We have dealt with nicole for many years now and found her to be very professional in travel dealings. Would recommend nicole to anyone looking to book travel plans.

Nicole was friendly, helpful, knowledgeable and efficient in helping us organize and book our our Iceland and Scandinavia trip. She was a pleasure to work with.

I'm dealing with Melissa, very helpful and patient, what with having to cancel/change flights etc because of covid-19. No complaints of me, recommended …

Had a terrific experience booking our 2024 Europe trip through Tayla M. Have already recommended her to friends and will continue to do so. Thanks Tayla!

Nicole books all our travel and I couldn’t recommend her more highly! She’s friendly, helpful, diligent and thorough. Need a holiday anywhere? Contact Nicole!

Lovely Nicole assisted me in arranging my flights. She's an absolutely gem and totally professional. I'll recommend her to anyone in a heart beat …

Olivia D'argenio was mine and my families travel consultant her customer service was very helpful and response time was quick. Definitely recommend

I was lucky enough to have delt with Nicole, nothing was too hard for her to do and my experience was pleasing, not a bad thing to say about her.

Worst store to deal with. Avoid if possible. Call the flight center helpline. You might get a better solution, then particularly this store.

Tayla at flight centre Mill Park was amazing and went above and beyond to help us book our complicated tickets. Excellent customer service!

Nicole front plenty valley Westfield is simply the best. All the care and attention and so much support. Can’t recommend her highly enough

Very happy with Nicole's assistance. She was very helpful and accommodating on all stages of purchasing our international travel tickets.

Melissa was very helpful and carried out the changes to my booking very quickly. I am very happy with the service provided. David Graham

One lady she told me pay for transit visa, I ask her just ticket none of her business about my visa unprofessional group in the office.

Olivia has given me great support and service in these difficult times of lockdowns. She is very competent, friendly and professional.

I found the staff very friendly. Nicole was very helpful and remembered me from two years ago and why I was travelling. Very helpful.

Very happy with Nicole service, organising the trip she made so easy working every thing out with me. Thank you

Dealing with Nick is an absolute pleasure. Everything organised for trip to Perth

Tayla was so friendly and very helpful. Thanks so much for great service!

Such friendly, polite and helpfull staff. Go above and beyond to assist.

Very well looked after by Melissa and the team. Thoroughly recommend.

Excellent Service - thank you Nicole! Looking forward to my trip.