We have always booked through Flight Centre for all of our holidays using their Capalaba branch. Now that has closed, we booked this time through Wynnum and what a costly mistake that was. We received a quote for flights to Roma and were told to pay by 5pm. At 4.55pm, the agent txted through the details with two payment options (bpay and credit card). We paid via Bpay. We received a call the following day to advise we now had to pay an additional 51% on the original quote as flights had gone up. The agent advised that we should not have paid via bpay. As Flight Centre had our credit card to process our points, I was gobsmacked that they did not process the payment on credit card - if they did not want us to use BPay this should not have been provided that as a payment option. I attempted to contact the booking agent to discuss further but received a blunt and frankly, flippant response. I have been trying to contact Flight Centre head office since the 22 February to discuss the matter. 8 weeks on, still no reply despite being told we'd hear back from someone after 10 days. I've now lodged a formal complaint with the ACCC and will never, ever use Flight Centre again. To see other similar experiences of other Flight Centre customers, I would suggest you also review feedback on the brand's Product Review page.

I booked a flight to England so I had a stop over in Dubai. I told them I want as much as a direct flight as possible with shortest stop over. They promised me everything I asked for. When I got to Dubai and went to the gate, they said my booking was bumbed to the next flight which was 26hrs later. This was due to Flight Centre over booking the flight. Emerites were wonderful and put me up in a hotel for the night and included taxi to and from airport. It was not Emirates duty for this but they saw how Flight Centre treated me. FC said "bad luck" not our problem. The Emirates staff felt sorry for me so they helped. I missed my engagement in the UK because of this. When I returned I went back to Flight Centre to have it out with them, but the woman who took the booking was fired and so they took no further responsibility. Very poor after sales support.

For many years my wife and I have used the good services of Flight Centre Wynnum Plaza. During that time we have found the service provided to be excellent and first class and our many holidays organised by Flight Centre to be to our complete satisfaction. Sadly, our yearly cruise to New Zealand has been disrupted by ill health which has lingered for the past three weeks. My Doctor has advised that because of my present medical condition it would not be possible for us to complete this voyage. It is our desire to complete many more future adventures with Flight Centre when I return to good health.

Big thumbs up to Karen for helping us. Unfortunately we landed in Auckland on the 27th January this year right in the middle of the floods. We lost out on our flights to Kerikeri and had to stay an extra two nights at Novotel and then through cyclone Gabrielle lost one night at skycity hotel. When we got back She helped us get our money back through our travel insurance quickly and efficiently. Five stars just aren't enough for her. Always a pleasure dealing with her and will always recommend her or any of the Staff at wynnum flight centre.

Jacob at Wynnum Plaza was absolutely amazing when I needed to organise flights, accommodation and help with how to move around Sydney for a 2 day conference. He was professional and patient throughout the booking process and advised the most cost effective options. I've just returned from my trip - it was so smooth and stress-free that I would definitely visit Jacob for any future travel needs. Thank you for all your help and the advice on public transport routes - it was super easy.

As I hadn't flown for over 50 years and this was to be my first overseas flight since then, I was made to feel very comfortable with the booking process immediately. My agent Priya was able to help me find the flights, insurance and general itinerary that suited my needs and was most helpful both during and after the booking process with small uncertainty questions on my part. I know who my agent will now be in future. Thank you Priya.

Jacob from the Wynnum Plaza store provided an excellent service when booking my trip to US. He was very knowledgeable and organised the whole trip (flights,hotel,park tickets and tours). He was quick to reply and ensured we had everything we needed before we left. I have booked other trips with him since and the service is consistently amazing!

Priya at Wynnum Plaza has been friendly, professional and supportive to us as we planned our family holiday to Tasmania. It’s so nice to be able to drop in and ask questions about our journey from real people, not just the Internet. Everyone has been so helpful. Thank you!

Booking a cruise at short notice not a problem for the friendly knowledgeable staff. Phone follow up appreciated as I tend to misplace things. My go to travel centre for flights, accomodation, cruises, advice on destinations, suggestions for travel at last minute.

I took an Uber to come to a Flight Center Office because I could not get through by phone. Guess what, if booked online with Flight Centre the FC offices cannot serve you. Come on ! What's the point going through Flight Centre ? Service setup a full zero.

Stephanie was able to help us out in an emergency after our flight was cancelled (booked elsewhere) and we needed to book a different flight as soon as possible. Had the confirmation shortly after speaking to her and was able to resolve everything!

Useless! Good luck getting a response to your emails and forget trying to call them on the phone. Not re-assuring with regards to trying to contact them from overseas if there are problems We will not use them again!!!

My dealings with flight centre wynnum have been so exceptional and stress free. I have used the service before and find the staff so friendly and helpful and will continue to use their services for all future travel.

Jacob recently booked a holiday for my sisters and I to Port Douglas and I could not be happier with his service! He made it very easy for us and gave us great recommendations. 5 stars isn’t enough!

This is the third trip my wife and I have booked through Flight Centre at the Plaza They have always been easy to talk to and helpful. Our travel consultant this time is Jacob and he has been great.

I had a wonderful experience booking flights with Luke Just fantastic! Full of knowledge and very personable Thank you Luke really did appreciate your awesome service

I booked a trip to cairns with jacob and he made it so easy! And the trip was smooth sailing thanks to his help. I’d definitely recommend seeing jacob!!

I had to cancel my trip due to covid last year but Steph helped me make sure I got the most of my flight credit. She was lovely and extremely helpful!

I have always used Jacob at flight centre wynnum and couldn't recommend him more, the service he provides is top tier when booking my holidays!

Very helpful. Due to Covid we had to cancel our flight. They did so much to help get back from our money because of Covid.

Jacob provided excellent service, and put in the time to find us the right flight for the busy Christmas period.

Better if they were open on a Saturday. Every Flight Centre was closed yesterday! Weird and disappointing …

Karen organised lots of adrenaline filled activities for my first 48hrs in Perth. Highly recommend.

Great service and friendly staff. Made the booking process simple and straightforward.

I have used this flight centre for a number of overseas trips. Very helpful.

Jacob fast, efficient, got us good flights at a good price. Great service!

Very happy with the service I got from Storm Clark. She's been brilliant!

Friendly staff who know what they are doing on the phone or face to face.

Average. Not too big or small.. got coles n Woolworths

Stephnie is great. Good to see u again Great skills

Quite helpful, but still can't match online prices.

I believe the customer service to be very good.

Luke helped me find a great price flight.

Friendly staff and amazing service

Friendly and professional …

Friendly helpful staff …

Very polite and helpful

Great customer service

Staff happy to help

Extremely helpful

Always helpful

Great staff.

Nice staff

Great!

Great