Fresh food: FoodWorks has a wide variety of fresh fruits, vegetables, and meats. The produce is always fresh and of good quality. I especially like the selection of organic produce. Variety of items: FoodWorks has a wide variety of items to choose from, including groceries, household supplies, and even clothing. I can usually find everything I need at FoodWorks, without having to go to multiple stores. Plenty of parking: FoodWorks has a large parking lot, so it's easy to find a spot. This is especially important during busy times, such as weekends and holidays. Poor customer service: The customer service at FoodWorks is not always great. I've had some experiences with rude and unhelpful employees. This is something that the store could definitely improve on. Overall, I would give FoodWorks a 3 star rating. It's a great store with a lot to offer, but the customer service could be improved. Here are some specific suggestions for how FoodWorks can improve their customer service: Train employees to be more friendly and helpful. Create a customer service hotline that customers can call with questions or complaints. Offer incentives to employees for providing excellent customer service. I believe that these changes would make FoodWorks a 5 star store

The bald middle aged guy in the butcher shop doesn’t know how to speak to people. I ordered beef bone marrow (which they were selling frozen), asked him to cut it for me cause it’s impossible to cut without a machine. 2 times he brought it back cut into gigantic pieces (does he think I’m serving dogs). I asked him politely to cut it into smaller pieces, he said it’s hard to cut. To which I responded how does he expect me to cut at home? He said it’s not his problem. Then I asked how could we eat or cook it if it’s this gigantic size. To which he responded just boil it and eat with you mouth. What does that even mean??? Absolutely appalling behaviour. Lacks basic common sense and doesn’t even know how to speak to people.

Prices at this supermarket. I needed to grab a thing or two being the only shop to stop at where i work. Waiting in line I look up and see the worker behind the counter with his hands facing up. To clarify I said are you ready? And he said something to which I still could not understand . Basically his communication skills were appauling and he answered back to me when I told him to speak up next time by saying 'i did'. These workers are just people running a business no customer satisfaction what so ever. If you wanted to be treated like a fool go to this store. Pathetic experience which seemed expected by his overall attitude. Looked like indian descent.

Great supermarket, excellent quality fruit and vegetables, meat and deli. The staff are very helpful and customer focused. Store has a great range, good prices, great specials and lots of items you can’t get at bigger supermarket. Really like this supermarket and fruit and vegetables are so Much Cheaper and better quality than the big supermarkets. Also lots of great foreign foods you can get at the bigger supermarkets, Plus you are supporting a small family business rather than a big company. very happy to be a regular and very satisfied customer.

Remember a time when your local super markets would continually have there shelves fully stacked and customer service was actually on the shop floor and not in an office, well finally we have a Great Family business run super market where it is a great pleasure to walk in and shop from all the best fresh produce and other edible products. The staff are very helpful & super friendly. It would leave you with a Great feeling to shop at our local food Works supermarket. Thanks Charlie

Do not order online! I tried to order online with delivery. It has now been three weeks since my order was made, and the order was meant to have been delivered on 6 May! I have tried contacting the store directly on numerous occasions but have not received a response. I even contacted Foodworks HQ - they forwarded my message to this store, but still nothing! I'm not saying that the physical store is bad, but it's clear that the online delivery option is lacking in many respects.

A very bad experience in the deli department and this is the second time that has happened to me with the same shop assistant( blond lady over 40 years old) when I point the pieces of chicken or meat that I want she responds, “ You can’t choose for the money we charge” I asked her to speak to the manager, she comes back saying that manager doesn’t want to come out. Very disappointed and disgusted with these type of service!

My Mother attended the halal butchers to do some shopping. Whilst in store she was verbally abused and intimidated by a male in his 40s. My mother is 62 years old, the place was packed with staff & shoppers and no one said anything let alone lent a helping hand. We’ve been going to this store for years, today that stops. No compassion or empathy was shown in that store today.

Im glad that this store has re opened up maybe under new management as well. The store is bright, well spaced as to previously it was just like walking into a dungeon. It is not your typical Foodworks all products within this store accommodates halal dietary consumers. There is an extensive range local and imported products. The prices are reasonable and competitive.

Went into Foodworks today and I was appalled that there was no social distancing either at the checkouts or in the aisles. There was lines on the floor for social distancing but all customers were up close to each other and no body was enforcing the 1.5m distancing rule. I also did not see any signs informing customers of social distancing. Will never be back.

This is probably one of the best places to shop for continental products, there isn't as much variety of western style products. I would do my shopping here first and then shop elsewhere for the rest. The service here is excellent and the staff are friendly and helpful. Would highly recommend shopping here first.

Shop is good but the butcher shop stuff very rough n rude especially the women who is wearing hijab she don't even listen to the customer n very poor service if you ask to make separate bag she just say no never see any butcher worker like that she need to learn a lot bad behaviour as well .

This place is locally the best option for fresh fruit and vegetables. A wide range that is tasty and hygienically presented. They also have a huge meat section, and many Middle Eastern delights that are hard to find elsewhere. The also have all the other items you'd expect in a supermarket.

Great variety of products especially Middle eastern food and also a proper variety of fruit and vegetables instead of just 10 versions of apples. Despite poor past experience with the burgers section I tried again a few times and can honestly say there is an improvement …

Recently renovated & launched during Victoria's Covid-19 Lockdown. New management has made this a middle eastern Mecca! One of the best places to shop in West Melbourne, maybe the most comprehensive Turkish styled experiences in Australia. Excellent prices!

The best food store i've ever been in Melbourne. Very clean, very nice organized, the meat section plenty of choice, deli one of the best, nuts & sweets so delicious. And what is also good you can always find discounts. Good job

Great range. Tends towards Turkish/Middle Eastern staples, which is why we go there. Has a good general range as well, including vegan cheese. :) Produce is always fresh. And the MOTH tells me the sujuk and Andalou salami is fabulous.

Variety of international foods. Bought milk last week which expired day before. Yesterday I bought some chicken and mushroom salami and today it smells disgusting.You need to check your dates and waste expired products

Variations of international food from middle east, Turkey, etc... Halal meat and other products inc. fesh fruits and vegetables makew it a good alternative to Big fields at Brimbank. Will be going back again and again.

I like this store . Couple of weeks ago I find this store and really happy with they're products and prices and they're cashiers are so polite and kind . Happy with every single things in the shop . Thanks guys …

The place is just amazing, very clean inside, the staff is so polite and nice.The butcher side have so many different kinds of meat, Lamb and chicken products and also other Deli products too. 5 star deserved 100 %

This has a really good variety of fresh food options with most of your popular brands and more. They also have market prices on their vegetables. I will shopping frequently here. Good parking at the rear of store

I love shopping here the meats always fresh and the vegetables are great quality - I mean they actually last longer than a day in the fridge! Staff are always super friendly and helpful …

Re-opening this store was a great idea. They have shopping items from Different countries that you will not find in any local stores. Great variety of European and Arabic shopping items.

Very disappointing Foodworks don’t sell ham and bacon if your having a supermarket we are in Australia u need to supply pork products I will never shop here again we live in Australia

Awesome customer service I like how they have butcher shop their. Very convenient. They also have deli and nuts and sweet area. They need a ticket system for butcher joint. …

I like this store but one thing need to improve badly Butcher shop staff need to change They do not have good behaviour with costumers They were talking each other in a funny way

Wow!!! What a fantastic , new clean, shopping outlay...Hugh variety of international & local foods, staff are friendly, helpful & very welcoming.. Keep the great service up..

Supermarkets should cater to everyone. But I called in to by breakfast items but due to the owners backwards beliefs couldn't purchase bacon! Will not be returning!

Love shopping @ Food works, convenince for my famleys ,we get everything there.very clean nd tidey ,also service nd staff are very friendley ,,

Not the cleanest of store's I have been in, staff mostly gossiping with customers rather than helping, but a nice friendly feeling throughout.

Bought chicken curry 5 minutes ago now that I'm cooking it it's already stink rotten. Definitely not worth buying butchery from this store.

Very Pleasant shop and relaxing atmosphere. Very well stocked and clean. Its located in a very convenient area offering easy Parking

very bad and very rude service by the Manager/Owner of the site such arrogant should never be allowed to operate in any business

Love this place. Especially meat, fruit and vegetables sections. My go to place always. Good prices for the quality they offer.

Haven't been to this FoodWoorks since pre Covid and it's heaps better now. Major renovation, friendly service & fresh produce.

I was trying to buy the meats separately. But they don't care the customer. They said they don't do that in that busy time.

Love the range and variety of Middle Eastern and European groceries. Please take over the hoppers crossing management too!

i only walked past foodworks today.. but when i went in the past, they have an excellent variety of stuff. even plants!!!

Great shop fresh fruit and vegetables Really good place to shop their . All what you need in one stop …

They are pushing old meat to customers with out any care of health and safety, disgusting products from the meat section

Perfect for all your Middle Eastern and European groceries and goods. Always fresh and reasonably priced produce …

Fantastic to be able to find products from so far away the service is great love it have been recommending to everyone.

Very nice supermarket with all Arab stuff and halal meat options. Staff are very friendly. Prices are very reasonable.

I worked there its always open untill late even in bublic holiday they have almost everything plus halal meat ❤️ …

Reasonably priced fruit & veg They don’t charge you for bags here which is no longer the norm - I do appreciate it

Deer Park's secret gem. Great supermarket with wonderful fresh produce and Halal meats. All at great prices!

OMG this a breath of fresh air , it would be the cleanest supermarket I've been in . Great Work. …

Clean and organised with friendly staff it's definitely a place I would like to go to for food supplies.

Great choices, if meat and sweets. Not sure why some staff who are very nice. DON'T wear a face mask

You can get almost everything which is available in Supermarkets. Fresh fruits, vegetables and meat.

It is difficult to maintain social distancing around the checkouts. And there is never any Bacon...

Crazy variety of international foods and grocery. Smiling and helpful staff. Convenient location.

Best thing to happen to Deer Park. Nice and fresh veriaty of food with amazing customer service.

Great for convenience and trading hours. But a little pricey. Looks clean and very friendly.

Variety of produce, always fresh, deli clean and price reasonable...always great s poecials.

Great service..great product range..pretty good prices especially in produce, meat and deli

Great place but never enough staff in the meat section serving and the wait is very long.

Good quality halal meat is there alongside healthy selection of fruits and vegetables....

Over priced, under stocked and the poor girls working there are probably 16 or younger.

This is an amazing place to shop for neenish tarts. Great place for gluten free foods.

Poor customer service. I just got yelled by the meat lady staff when i said my order.

Nice customer service. Adding new stock everytime I visit.. heavy discount on liquor.

Great grocery shopping experience if you are looking for middle eastern products.

Great shopping , friendly staff, clean place and good prices! Highly recommended

Highly recommended for locals, great place to shop and great customer service ☺️

Friendly staff and stocks items which you can't find in a standard supermarket.

I love this supermarket.The staff are polite,humble kind and are very helpful.

Staff are lovely and friendly. Heaps of variety and amazing fresh produce!

Clean .. nice staff .. great variety if fruit and veg .. lots more …

Excellent fresh produce, variety of food stuff and good customer service.

Service is great, fruit and vegetables look fresh. Shop is really clean

Great range of fresh fruit and vegetables and middle eastern groceries.

Good Quality independent grocery store, Lovely staff and fair pricing.

Lots of continental foods and also every day stuff too. Polite staff .

Really expensive sells expired dessert all the time rude staff aswell

So clean, excellent service, friendly staff, prices was reasonable

I've never been to a supermarket that doesn't sell Bacon. …

Dirty and dodgy. They eyeball everyone as if they're shoplifting

Very similar prices to coles/woolies and good customer service.

Very clean shop and the staff are really nice. Will go again.

Great place to shop great service travel a bit to get there

Great store with beautiful friendly service. …

No room to take pram out of shop... Too expensive as well

First time. Very clean & fresh. lmpressed overall. …

Such a great choice of Turkish and Middle Eastern foods.

Dont have very much stock they need a lot more variety

Expensive and need some training with customer service

Usually friendly staff that can assist you promtly.

Fresh food meats good quality and fresh vegetables

Not alot variety here although the service is good

Meat dept has hood variety and reasonable prices

Not good experience a very bad customer service

Expensive and never have what I'm looking for.

Very good prices compared to the major stores.

Has a nice selection of meats and vegetables.

Sell expired sweets baklava pismaniye always

Great variety of international foods love it

Ok got small items wouldn't do a large shop

Weekly specials:Cheap fruit and vegetables.