The service was pretty average and it seemed like the staff were more so trying to reach sales targets than offer a great customer experience. Perhaps a fault of the chain and not so much an individual reflection on the staff, I'm not sure. I was asked if I wanted to become a Footlocker Club Member for a discount, which I agreed to, then later found out via email my particulars such as date of birth weren't even correct - none of which the staff member asked for. This could be attributed to the number of customers to staff ratio as the staff were run off their feet. I think having just one extra staff member could have made a significant difference, but I also know wages are high and the cost may out weigh the return. In summary, if you want a good experience here, I suggest going at a time when there is likely to be little to no demand on staff and you could potentially have a much better experience.

Hi, Brought I pair of air Jordan 1 space jam mid from Frankston yesterday and got home and found out that I shoe was missing the lace. I have been to to sort this out with footlocker with no luck because the customer service is bots and the contact number is no good for the store. I am not driving 200km back if I don’t even know if they will have a pair to replace. Unless something is done about this I would never shop at footlocker again and for everyone else buyer beware

I purchased a shoes online and got the order confirmation I have been waiting over Christmas to only be told that the shoe is no longer in stock and I would be refunded! This is such a great way for them sit on my money because they are not able to update their systems..... Making a nice profit on interest while never having my shoes in the first place. Never use these crooks again

We bought a pair of new school shoes dke my daughter. They xoat a lot of money, but quality and comfort are important. Anyway, after only two days, my daughter somehow lost a single shoe. After a little back and forth, the VERY nice staff at Foot Locker Frankston replaced a single shoe, without charge. I could ot be more chuffed. So, to the crew at Frankston Foot Locker , THANK YOU... LEGENDARY service!

Normally I get all my shoes here but last 2 times, the few visible staff in the store are busy doing other things. We had to request our sizing for various shoes ourselves but when we went to pay there were three staff just hanging out at the counter. Not great service... Both times ended up buying somewhere else

Purchased Nike air max 90's from Frankston store. Not in stock, so store rings Chadstone which confirms stock. Happily pay for delivery, 2- 3 days. 1 week later, ring store to be told order cancelled and should have recieved email which is

I didn’t catch his name, but the tall paramedic student that served me was ace. Very friendly and helpful, made the process of hunting for the perfect work show super quick and easy. Will definitely be back in future!

Brendan was very helpful, kind and a great staff member, needed a pair of shoes and was undecided, Brendan helped me out to choose the right shoes for me, and I love them! Can’t thank him enough

Started serving my car here and repairs. They installed my new a/c and I were able to pay in installments with a purchase plan. Very friendly and accommodating. I would recommend.

Great staff measured my feet and then advised me that none of their footwear would fit me , they then advised me which shop to go to to get shoes that would fit me

Great store and very helpful staff, I purchased a pair of Asics runners, note: I went to 4 other stores first, however Foot Locker has the best service..5 Stars

Mitch the store manager was fantastic this morning. Friendly and helpful and even though they were very busy he made our purchase super quick and easy …

I'm so angry with foot locker... I'm not happy. I brought my daughter a ring but something isn't right.. please attend quickly but quietly

Great Service from layla, always good stock and Clean and Tidy!! My kids love there New AIR Max's nearly as much as I do...lol

Went there with my friend they got shoe's ,,friendly staff great service ,and made a bit of progress he did.

Great, easygoing staff. Heaps of parking available. The shoes were fantastic but extremely expensive

Great service, had exactly tly what my daughter wanted. Plenty help from friendly staff if needed

The salesperson we dealt with Trent was extremely helpful and friendly. Highly recommend.

Excellent customer service great range of goods at competitive prices highly recommended

Got there 4:59 wouldn't let me in. Wont ever go back. Rather go to their other stores.

Great service the young sales guy was extremely helpful in us getting the fit right.

Friendly staff, Trent who served me fantastic extremely helpful awesome service !!

Excellent service. Very helpful staff that go above and beyond to look after you.

Sales assistance wouldn't look at me to busy playing with his matchbox car lol

Love the shoe collection however we need more collectables, great service

Had the runners my son wanted at a good price and excellent service

Sorry but the product knowledge was much to be desired

Didn't have the shoes I was after some where expensive

Very helpful staff with excellent service and prices.

The young guy who served me was very helpful

I'm glad I got good quality shoes

Got fresh Jordan trainer 1 lows

Helpful and knowledgeable staff

Good store to buy some kicks.

Won't even answer the phone.

Great service and help

Fairly cheap shoes

friendly staff.

Always helpful

Demotivating

Cool shop

Tns