I was served today by Ms. Saira Khan, at store no. 3104198 (283 Oxford Street, London W1C) register 2 time 18:26 on 19/01/2023 with her team Ms. Jennyfer Soliz & Roberto Puddu at customer care counter & Cashier’s till. Being a regular at this branch of Foot Locker from a long time, I’m always very much impressed with their excellent services, warm approach to all clients, degree of efficiency & serving everyone at their dynamic speed. Sometimes I am served by Mya Clarke, Federico Oliva and their team. I would surely recommend this store no. 31 04198 at 283 Oxford Street, opposite John Lewis, London W1C 2DN to all my Family, Friends & Business contacts for all their Sports & Footwear needs. I’d been to all Foot Locker outlets in London, but found the Management, Executive Officers, & Staff in this branch seem to be well qualified & excellently trained in their respective jobs. Saira Khan , Jenniyfer Soliz , & Roberto Puddu seem to have answers to any product related queries at their tip of the tongue all the time. And they do answer my queries about any product in the store, almost instantly. Leaving no room for any further queries at all, at any of my visit, & thus, I spend more time in the store looking at all the products, & leave the store very much satisfied & happy. I shall appreciate if my comments are duly conveyed to the executive officer / staff concerned, as this will not only make me happy, but, will also motivate the staff to strive for their best in services & efficiency. Ash-Cash and Ash and Karen

My recent shopping experience at your store was unfortunately marred by the disagreeable behavior of the cashier on duty. Her lack of a smile and her hasty approach created an unwelcoming atmosphere, significantly detracting from the level of service one is entitled to expect as a customer. Confronted with this situation, I chose to request a conversation with a manager to articulate my concerns. However, I was surprised to learn that the individual in question was the manager herself. This realization was particularly disheartening as, as a customer, I anticipated a higher level of professionalism from someone in a position of responsibility. It is noteworthy that I had already completed the payment at the moment I recognized this unpleasant interaction. Had that not been the case, it is likely that I would have decided to leave the store without making a purchase. I share these comments in the hope that they will be taken into consideration to enhance customer service in your establishment.

My wife and I walked in yesterday as it was my birthday and wanted to treat myself to a pair of trainers each and the staff were utterly uninterested in engaging with us, A they had a unapproachable attitude, B were talking to their colleague's with their back turned to us, completely ignoring us!! C all the way down to Z made us feel like we were asking them for favours when I all I wanted was to spend some money but we left we a savour taste of that shop, never again!! I thought I would let you know as you missed out on 2 sales. A pair of Airforce 1s and a pair of Jordans. But with the bad attitude of the staff, we changed our minds. We were utterly disappointed as we were both big fans of Footlocker. We travelled all from High Wycombe to visit your shop on Oxford Street. What a waste of time and money. We will be sticking to the Reading Footlocker from now on.

Have you ever had a shop assistant laugh with their coworkers when you ask for a shoe size and then proceed to take 10 minutes to bring out the incorrect size? And when you point to the size label on the tongue to show them the size says EU36 when you asked for EU38, they continue to argue with you that it's the correct size? I have never in my life experienced such incompetency and rude staff. Highly do not recommend coming to this store. There was only one male staff member who worked in the upstairs section who was very polite and helpful but all other staff (female) were horrendous.

Absolutely clueless and lazy staff. Asked the availability of an item and was told they don’t stock it there after I was referred to them by a different store. I asked two separate staff members and both had the same answer. After hunting around the shop during all the chaos I managed to come across what I was looking for. Definitely the worst service I’ve received on a whole by any footlocker or trainer shop in general. Much prefer to shop at JD.

We were shopping and the manager made us leave because it was 6pm, closing time, however, he did not ask the Caucasian customers to leave. After locking the door because they are "closed", all the white customers were still allows to remain in the store and shop! Their loss as we took our business to JD Sports and bought several pairs of shoes!

Wouldn't recommend using Footlocker at all, the website crashes when paying and they have some serious customer service issues. After following packing instruction about a return, footlocker haven't responded and refuse to take responsibility even though I followed instructions given in their packaging. Crazy how poor the website is in 2023.

It’s 12:06 on a Sunday afternoon and these geezers where supposed to open 6 minutes ago, they have been standing there chatting for 20 minutes and they won’t open the store. Update: the biggest size they had in the shoe I wanted was 8.5 US. I am size 12 because I’m a beast (RAAAHHHH) overall, not a good experience, highly recommend.

Very poor service practically Spaniards speaking very poorly in English. The manager was very unpleasant and nasty and surly. I was surprised when one of the employees checked the contents of my backpack without being entitled to do so. Maybe they have good locations but the behavior of the client leaves much to be desired.

I love this store was hard to give it a 2. The last 2 / 3 years its been lacking. The management is just not listening to what the customer wants BIG SIZES PLEASE. I Was in store over three weeks so many small sizes had to walk out and go to Nike town I got the same thing and sizes wanted.

The store is small and narrow making it difficult to get past other shoppers and the staff I dealt with were impatient, not very helpful and/or rude. I would suggest making your way up to the store near Marble Arch station or going somewhere else but I could not recommend this store.

lovely experience with certain workers such as Ahmed, helped me find the right shoes i’ve been searching for for over a year now and also ensured that my sizes were available. to help a customer so much on a rush during boxing day is well above satisfactory service- thank you ahmed!

Foot locker, maybe one of the best stores available that you can walk in, and maybe find something out of the ordinary or something that is not as common, good choice could be bigger, but other than that not too bad for your latest trainers. …

Haven't shopped at FL in years and popped into this branch on a whim in search of some all-white trainers. Left with exactly that and some lovely customer service from Celia. Will definitely be coming back if I'm in need of some trainers

Over all everyone is working ... And try to be polite... My first impression was the welcoming staff he was not really interested to approach me until I walk up to him face to face so no way i can be ignored, and informed him my need ... He

The workers were rushing the customers here and there. There to get an insole and was told it's all free size and can be cut. Turns out the sizes are fixed and the one she palmed to me is too small for my feet. Come on! You had one job!

We went into footlocker in Oxford street looking for Nike jordon 1’s low . The sales lady who’s name was summer was absolutely amazing , nothing was too much trouble for her . We had previously asked a man who worked there if they had

i bought a shoe this week which is quite pricey. the staff advised me to put the shoes on and walk around the store to feel the fit.. when i wanted to take the shoe back 2 days after (note that i did NOT wear this shoe out once as i

The worst footlocker in London, staff were very rude. Discount was not applied even if it’s online and Instore. Stay away from this shop just walk 5 minutes ahead you will find another footlocker which is better then this rubbish.

Great stuff, lots of choices but if you want to click and collect there's no next day delivery options, so you may need 3-4 days. Understandable but take this into consideration if you stay in London for fewer days!

Great workers at the store with a high level of understanding of what I was looking for. Great customer service and always going beyond expectation each time I come to shop in the store. Highly recommend!!!!

There aren't too many products, and most of them are boring, I don't know why they don't order better ones, because every time I check Adidas' or Nike's websites, there are so many great products on them.

I'm a 50 year old lady was shopping with my son I've never known staff to be so rude they need all there staff go on customer service course and learn how communicate with the public LEARN MANNERS

Excellent service in this store. Saira was available as soon as I needed assistance. Welcoming, efficient and knowledgeable about products. Highly recommended. Will definitely go back. Thank you!

William was very accommodating, made the visit very easy. Was happy to help no matter how many times I changed my mind. Balanced me and many other customers at the same time, a credit to the team

Unhelpful staff. That's all I can say, considering I walked down Oxford Street to find this place and actually buy slip-on walking shoes and cotton sports socks... very sad for the brand...

Lovely staff! Very helpful and polite. Went out of their way to find the trainers I wanted. As I was not feeling very well today I really appreciated their kindness. Thank you very much!!!

Veryyy rude staff !! Very poor Service !! Rude Chinese guy works there was so rude to me and my misses and the manger is worse than him ! Very disrespectful staff and don’t want to help

Amazing customer service was impressed with young man named Sully he was very helpful with quick service and showing me a lot of options as I wanted the perfect shoe. Thanks a lot mate

Good selection of shoes but the staff was absolutely lazy. The shop was full they didnt care to help anyone, 4 of them chatting also very rude and grumpy when you would ask for help.

Poor service. Found a new released pair in the store. After trying on my regular size, I felt them large for me so I asked for a smaller one. However, the smaller pair were a

Extremely helpful staff! Very pleasant and eager to assist (unlike the staff in Skechers nearby). My baby vomited in store and they helped with the unfortunate mess too.

Total disaster. Bought Jordan’s for my son, traveled to Dubai, only to find out they gave me two different sizes - one for each foot.. and now no one answers the phone.

The people who work here actually provide THE WORST service ever and their attitude is lacking as if I owe them money. Very cold and curt, and extremely unhelpful

1 Star is way to much. Went here on Thursday 29th 06.23/ 6.10.23 rude female staff didn't want to help me or anything. only got dirty look. Someone need training

Great service, staff was really helpful, and they fo have quite a good variety of sneakers, clothes, and prices are correct. Will definitely come back!

Well stocked store and a lot of choice in footwear. due to Boxing Day sales store was busier than usual but staff were on hand to help.

Nice friendly atmosphere in the shop. The staff were extremely helpful and I managed to purchase what I went in for.

kelva was attentive and very helpful on christmas eve “eve”, a busy day in central london

Busy place lots of choices available, polite helpful staff, good shopping experience

Hameema very helpful with my Air Jordan 1 for my brother birthday shoes.

Fast service nice staff and I got a jordan for £120 and its worth it

Couldn’t find my size, when I found it the give me wrong shoe …

They only carry women’s sizes up to 7 UK (about 8.5 US).

My best «  hello-> no answer » experience in London !

Great options, but they didn't have my size.

Staff are good but not enough shoe options

Excellent service highly recommended

Good range but out of most sizes.

Not too big, but good.