Recently called to order the Billie in Pink. I put the order in over the phone with the sales associate and everything went through just fine... until I got the email for my purchase. The bag was in the wrong color and the item number wasn't even close to the one I ordered. When I called the next morning I was informed that it was not an error in store it was an error from the shipping department. I was then told to give them a call which I then asked if I was going to be on hold all day as I was getting frustrated as to why I had to call them and waste my time when I wasn't the one that sent out the wrong bag. I called the shipping departed which is located in Texas and of course is a call center. I then called back the store and told the sales associate that I don't have time to be on hold all day so she said she would see what she could do. Why that was not done in the first place I have no idea. I called her back on my lunch break and was told there is nothing they can do as it has been shipped to me already and to top it off they did not even have the color in which I had ordered. I was told that if I don't like the bag I can return it when it comes in and they would also offered me 25 percent discount on my next purchase which is all a laugh as this was my first purchase with the company and they cant get it right and for that I will be going to Michael Kors. I was also curious as to why when the shipping department saw that my order was for a purse they did not have I was not emailed or called before they shipped it as the store took both my email and phone number when I made the purchase. Why would you need that information if you are not going to use it. I figured out it must be a sales tactic as when it comes in the mail they are either hoping I end up liking the color and keep it or it would just be a waste of my time to return a 60 dollar bag so they gain and I lose as this is the only conclusion I can come up with as to why I would not receive a phone call at the very least. I would also like to state that I had went on the website myself and there was no notification of any sort that the bag was out of stock or discontinued. In conclusion I will be returning the 60 dollar bag even though I am wasting my time and my gas to get to the store, I will not let Fossil gain any of my income for them not being able to supply better customer service on both accounts. I have just recently found by some of my co workers that this has also happened to them....... the exact same problem

I was in Fossil WEM today and was assisted by an amazing employee by the name of Narinder!! I had broken the strap connector on my favorite Fossil purse and was upset I would never be able to fix it. I was advised that Fossil has a repair service, but upon further inspection Narinder (the hero of the day) assessed the missing part and believed they may have the piece in store…. Needless to say, Narinder found the part and was able to reattach the missing connector for the strap. My purse is 5+ years old, the broken piece was a small random brass coloured loop and Narinder found the exact match and was able to fix it with the watch repair tools. I was speechless! The service at Fossil WEM is always great, but Narinder went above and beyond for me today! Thanks Narinder, it really meant a lot not to have to replace the best purse I’ve ever owned!!!

Some staff are very rude. I visited the store with my wife on Dec 30th to change an item I previously bought from another store. IWe arrived 10 minutes before closing time, and there was a male staff sweeping the floor. He changed his face and started talking to us rudely about coming by closing time. The cashier wasn't willing to talk to us, and we asked her if the can refund the remaing balance in cash, she rudely said "You paid with a card, how do you think I will be able to give you cash?". I only gave 2 stars because there was one nice lady who was helpful, and clearly sympathized with us for the way we were treated. I will never deal with this branch again, and will advice anyone who wants to buy from Fossil to go to the Kingsway Mall branch. Staff there are very nice and helpful.

We went into this store to purchase several watches as a memorial tribute for our son, to give to some of his good friends. The manager (Sharna?) was amazing to deal with. She went above and beyond and gave us a discount and even went the extra mile to find a specific watch for us. They did not sell this watch in their store, but she reached out to one of their locations in Calgary and got us a great deal and had it shipped out for us. Not a lot of people would have taken that extra step. Absolutely exceptional service. We even went back to get a watch for our daughter a few weeks later and she remembered us and gave us the same discount. Will definitely be purchasing more from this store.

Went in having a good idea what I wanted and the young handsome fella that reminded me of my son was extremly proffessional, polite and I can tell was raised right! He took his time with me and helped me find the perfect watch for my son and wallet as well as myself! Customer service 100% I appreciate you as its hard to get good service these days! I hope one day I meet your mother to tell her how well she did! Keep doing you and the great job your doing there! Spending $600 isnt something I normally do but it was easy as again 100% customer service! No pressure! Genuine... took his time to help me find exactly what I was looking for!!

ASSISTANT MANAGER WORST CUSTOMER SERVICE EVER! SO DISAPPOINTED AND UPSET. This evening at this location I went to the store looking for a Gen 5 HR Garrett men's watch. The first employee was so nice and helpful then the second employee was not helpful at all. We left the store and went back to try get help in picking out a watch. The second employee didn't even try helpful us or greet us. Come to find out she is the assistant manager. We wanted a watch she said she couldn't sell but she didn't even make an effort to explain for even make a call to her manager to try help us The young employee was so awesome and patient with us.

Me and my friend came into the west Edmonton mall location as a fluke on our shopping trip today. The store was clean and well organized but it was the customer service that blew us away. Albert did not hesitate in helping us find what we were and were not looking for. Alberts seamless and efficient service coupled with his welcoming energy made for a truly positive shopping experience. We both highly commend Albert for his exceptional professionalism and extensive product knowledge. We love fossil, we love Albert.

I went there a few weeks ago to get my Kate Spade watch looked at. The lady at the store by the name of Felicia, was so friendly and helpful, she agreed to take my watch in while I and my other half went for dinner, and promised to have it ready by the time we are done. We were gone for about an hour and sure enough, Felicia delivered on her word. My watch was polished and working perfectly! She was incredibly pleasant and helpful and just absolute joy to deal with. That store has a gem in a Felicia!

I had an “easy release” pin break on my Fossil watch strap purchased 1 year ago rendering it not wearable, expecting to pay $10 or so to replace the pin. Surprised when the Manager of the store advised they would replace the ENTIRE WATCH as they don’t have replacement pins that would work and we saw it unfair that I would have to spend $80 to purchase an entire new strap. This service will make me come back when in need of another watch. Great Job Fossil, and the team at this store.

The staff are fabulous here and are always willing to assist however they can. I had a clerk and Manager work together on one of my trips to obtain a limited edition watch during the Christmas season that I had found impossible to find, they came through and I was overjoyed! Wonderful products that are longlasting, functional and sharp looking. My partner is a Fossil fan and collector and this is my always go to place for their excellent products and customer service!

I was help by Tessie (I hope I spelled that right girl!) Finding a new hybrid smartwatch. I was also approached but multiple other associates while in the store on Black Friday. They were extremely helpful, without pressuring me. Allowed me to try on multiple watches and even remembered me after I left for a few hours and came back. Even though they were busy I never felt in the way. Thank you Tessie!! I already have it all set up.

It was my dad's birthday and I dint know what to give him but thank you so much Arien and Narinder you guys made my shopping experience so good by helping me pick and choose what i wanted, it was worth stopping by Special thanks to Narinder for answering all my queries and for helping me with the engraving. I loved how warm and welcoming everyone in the store was and I will come back again.

The Manager, Sharna is such a helpful, pleasant person. My husband and I had come back to the store on several occasions looking at the Gen 6 watch as well as we were buying watches for a Christmas party. Sharna was eager to help us find the right items. Sharna and her team should be recognized for there great customer service!! Thank you for making our shopping experience with your company so pleasant.

First time ever going into Fossil Store at West Edmonton Mall. The customer service was amazing was greeted right when we entered the door. All the staff especially the manager was very helpfully and super friendly and we were happy to walk away with two beautiful fossil watches for myself and my future mother in law. We are excited to return to this location for future purchases. :)

It is a chick store. The watches have 2 year warranty. Mine broke and they exchanged it for a new one , same generation. They told me that if it breaks again they will exchange it for a 5th generation. However, I am not still sure if I am 100 percent satisfied because I bought it for almost 500 dollars and in the new receipt says that I paid almost 200. So it is a little bit shady.

Excellent experience from start to finish, the girls working today were learning how to stamp initials on wallets and were dedicated to ensuring my sons wallet would be perfect! Also they helped pick the perfect watch and engraved it right on the spot! I have to say I was thouroughly impressed by the staff at this location, two thumbs up!! Thanks ladies, my son loves them!!

HORRIBLE EXPERIENCE! Will not recommend ever! I went to outlet today and found a watch which I am trying to find for so long but the manager said a big NO to sell that watch to me and forcefully had to buy a different model as the other girl May be from pakistan was super nice. Would appreciate if they contact me again and switch the watch they give to the one I want.

Sales Representative was nice. I gave one star because I went there to get battery changed for my watch and I wasn't happy. The technician just changed the battery and sent it back. It wasn't clean and had oily residue. Worst of all was the tech didn't even fix the time. The person just changed the battery and sent it back as is. Horrible service from a watch store.

I am a lifelong fossil fan boy and yesterday I feel that was solidified for another lifetime, if only because of how the staff tempered my tenper. I was dumb and kinda slightly broke my beautiful watch years back, and after a few hiccups and the aforementioned few years I finally took too figuring out a solution, never thought I'd end up with a moon phase watch.

Always has great quality watches. My new favourite is the hybrid smart watch that I bought for my boyfriend recently for Christmas. I prefer the hybrid over the classic smartwatch because with the hybrid charging is not necessary and when the battery dies they replace it for free. Hybrids are great if you're looking for a smart watch with a classic look.

Visited this store to shop for a new purse for my wife. Shannon helped me out, she has good knowledge of their product and showed me around the store until I found what I wanted. Very friendly and non-pushy to make a sale. Ended buying two purses and will be back to buy anothed watch for myself. Thanks Shannon for your help amd making my shopping easy.

I took a fossil watch in today to have a battery changed and the watch engraved and was helped by Sharna & Iris and man! What great service! Fossil is a great brand, it stands behind its product but the best part is the people! They took such good care of me, they were an absolute joy to deal with! THANKYOU to both of these great employees!!! A+

Jessica... Wow. It's not often I'm left speechless during a customer service experience; however, your ability to remember my past purchases is impeccable. Impressive . Each time I've been back to the store located in West Edmonton Mall you've gone above and beyond for my watches. Tastefully done and well executed ... five stars everytime.

I went into fossil as a last resort for finding a specific style of bag I was looking for all day. This store had a great variety of selection and excellent customer service. Narinder helped me pick out a bag, and with his great personality and knowledge about their items, I was sold instantly on a fantastic bag. That guy deserves a raise.

Had a great experience at Fossil WEM. The young lady Felicia was knowledgeable and positive. She picked out the turquoise Carmen Shopper and the matching wallet which I absolutely love. I had the pleasure of being helped by Felicia on my most recent visit which she informed me about the embossing feature. Overall great experience!

Came in because my mechanical watch had broke which was my unintentional fault. The ladies tried their best to fix it but unfortunately nothing could be done. They ended up crediting me for it so I can grab another one at a discounted price. They were very educated about their products and went above and beyond to assist me.

I had an amazing experience yesterday and today at this location, with Jon and Shauna helping me with exchanging a damaged watch yesterday and Shauna helping me today because I mistakenly gave them the wrong reciept for the exchange yesterday. They were both wonderful and I'm so glad they were able to help me out!

I went to get a gift for my Dad and Narinder helped me out. He was very helpful throughout the whole process, I came in with a rough idea and he helped me gameplan and pick the perfect gift. He was super nice and knew his watches really well, will definitely come back to get some more gifts later on

I had to exchange a damaged smart watch, and Rifaat was beyond helpful. Since they didn't have any at the west edmonton location, she had an upgrade held for me at kingsway. She went above and beyond to ensure I had a working watch. Everytime I go into the store the staff are wonderful.

Had such a wonderful experience coming to this store. Narinder helped us out, making us feel welcomed and giving us an amazing customer experience. He was extremely respectful, kind, and funny. Would definitely recommend coming to this store and getting help from the workers there.

I Highly suggest that the fossil company should give Sharna of the WEM location a raise. She is just an absolute delight. Her sale skills are just amazing and I myself will have to come back to shop again. She is an true professional at her job and sold me on a almost $400 watch.

I had a great experience at this store today, went in to get my watch fixed and talked to jasmine about a mechanical failure needed to be repaired; she was so friendly and went above and beyond to help and offered me a same brand new watch instead. Great service and response.

Big kudos to Narinder who provided excellent customer service. Shopping for a gift but I was unsure what to get and he very patiently showed many options and price points starting with sale items which was appreciated. As a result, bought two items! Great sales guy …

Third time shopping from here and the experience has always been good. We went in there to get a watch and ended up getting a couple. The sales person was also very friendly and helpful. Got a good selection. Also love all fossil products so will be coming back for more!

The staff at West Edmonton Fossil was excellent. Amazing customer service. Especially Narinder and Felicia Shauna. They went out of their way to help me get the watch for my fiancée. I’m grateful for their service and will definitely recommend the store to everyone!

Aug 13 2017 I went to Calgary cross iron mils mall and got a 1st gen Fossil q grant for 89.99.Im pretty happy with the watch so far. Oh and on Aug 14 2017 i called the Fossil siltoee in west Edmonton mall for pricing and the same watch retailed for 250 somthing.

Really good service at the wem location today by Narinder! Super helpful and stayed patient with me until I made up my mind on some rings. His service was awesome and definitely makes me want to come back to purchase more in the future. Thanks Narinder!

Last night I was at the West Ed Fossil Store and I had a phenomenal experience. Narinder helped me and my friend explore some potential options for a new watch. He was a class act, sociable, and highly knowledgeable. Thank you for a great experience.

Nice selection of cheap beater watches. Unfortunately the employees don't know jack about watches, no idea how you can work at a place that sells watches and can't even tell me what movement is in it, what crystal it has or what the power reserve is.

The Manager here is so very helpful, She exchanged my new watch no questions asked when it started having mechanical issues. She was very kind and polite. I would recommend this store to anyone looking for products they sell. I LOVE my watch.

Loved my experience at the Fossil Store in the WEM today! Belema was so nice and kind. She engraved the key on my existing Fossil bag with my name for free! She was so helpful I even bought a new bag and she engraved my name on that one too!!

Exceptional service! I found everything that I was looking for! Narinder delivered such a fantastic experience that other shops haven’t in West Edmonton Mall - that is 100% customer satisfaction! Thanks a lot for your hard work and efforts!

walked in earlier this week to buy a watch and received the best customer service from Sauleha, she went above and beyond she was really kind and took out the time to help me find what I needed highly recommend this place will be returning.

Found what I was looking for online and it was in stock at WEM Fossil. Staff were friendly, helpful and quick to welcome me to the store. Was able able to complete transaction in under 10 min. Definitely recommend visiting this location.

Not interested in providing good customer service or to make a sale. Busy with cell phone or chatting. Need more sales oriented staff with online knowledge. Fossil website and store have different price should honor with out hesitation.

I had an issue with my fossil Gen 5 smartwatch. The button dial had broken. They replaced my watch with no hassle and I was even surprised that they had replaced it. Absolutely spectacular customer service. I will definitely be back.

I had a great shopping experience at this store on Black Friday. The staff was very helpful and knowledgeable, not to mention patient while I made gifting decisions. Shout out to Angelica who made my visit special. I'll be back!

Excellent customer service. Rukiya was an amazing sales lady, she greeted me with a smile and was extremely helpful. I recommend this location to anyone looking for a new bag or any other accessories. Thank you so much Rukiya:)

Went to get some watch batteries replace and got them back in a quick and timely manner. Narinder was also able to help me in fixing the strap of my favourite purse, I would definitely request his help in the future.

Very grateful for the help I received from this store from Tosh and Ivy ( I think its Ivy) they were both very good. Great customer service and I would recommend this place and and these girls wholeheartedly …

I don’t usually mention employees names but oh man, Sauleha at Fossil hooked me up with a great watch! She was professional, enthusiastic and very friendly. Highly Recommend this place and hope to be back soon!

I went into the Fossil store in West Edmonton Mall today to get a watch strap sized on a watch I purchased there. Iris did a great job resizing the watchstrap and did it very quickly and professionally.

I had a great experience in the store, the lady who helped me, Kirsten, was very nice and easy to talk to. Had lots of info about the watches and very willing to let me try them on and take my time.

Narinder and Dax were super helpful when I came in with my watch. It wasn’t keeping time and Narinder was able to process an exchange quickly and efficiently. Awesome service every time I’m there!

Last week I was looking for a nice present for an anniversary, and here I found the perfect gift. Staff is very kind and nice, they have good prices and special offers. Beautiful store, congrats.

Got a battery changed from this WEM location. Irene was very professional, helpful, and knowledgeable. Will definitely come back at this location for future watch services. Thank you Fossil WEM

Would rate 0 stars if I could. Worst service from a manager when I was trying to exchange a necklace that HER employee gave me instead of a bracelet. Get better employees is all I have to say!!

The staff here are so wonderful. Nevaeh was a delight and incredibly helpful, she's a gem. I bought a unique square-faced watcg for my birthday and she helped me get it sized the same day.

Came in for a watch and a band, perfect service and they’re not pushy when you’re trying to make up your mind on a watch. Tons of inventory, friendly staff, I’ll be coming back for more!

Always love going there, Aptos and Leon was there this evening . They were great people to deal with, they tried their best to serve customers. Bought my 8th watch from there today

All the staff was incredibly helpful and welcoming. Lana provided me different options and ideas that made my selection a very pleasant one. Such a great atmosphere at Fossil WEM!!

nurinder was amazing, he helped me and was super awesome, went above and beyond to assist me with my watch purchase. absolutely give that lad a raise he is so cheerful oh my lord

I had a great customer service in the store associate name tosh,she is amazing and will be back again just for her service.If some 1 need to purchase fossil watches best place.

Felicia of Fossil West Edmonton displayed fabulous customer service today. I had an issue with my fossil watch syncing to my phone. Great customer service!! Thank you Felicia!

Went into the store looking for a watch , lan provided exceptional service on the watch that l purchase, it was even on sale. I would highly recommend both Ian and the store.

Went in for a new battery, they changed it very quickly and even met me outside so I could skip the line to hand it back to me. Very good customer service, would recommend.

Super friendly and helpful staff! Fossil's repair procedure was painful, but the staff at the WEM location definitely made up for it and left me with a positive experience!

Kiersten was absolutely helpful, amazing and has a great sense of humor! The team was helpful in assisting picking a new watch. I recommend Fossil WEM especially Kiersten.

Helped me out when I brought in my watch with a small defect. Were super helpful and nice. Even helped me find my receipt in the system because I didnt have it with.

Overall, service was good but one of the employees tried quite hard to sell me on a watch band even though I had said that it was not my goal to get a watchband.

Rukiya is so amazing , she went an extra mile to help me not only to finish online order but did her magic to get them shipped to me on time , super awesome

This stores customer service is beyond exceptional. My salesperson was Donna and she went above and beyond! I will definately be returning to purchase more.

Employee we're very helpful and knowledgeable. Would have been 5 stars but the manager at this location was quite rude and seemed like she hated her life.

I love shopping at this location. I love the quality of the products that Fossil sells. The staff are very nice and fun to interact with when shopping.

Mari set went above and beyond to help me fix a clasp issue on my purse. The entire staff were friendly, professional and amazing:). Thank you!

Awesome customer service. Had a smart watch that was acting up with my phone, and Fossil was kind enough to exchange with no questions asked.

Good service, nice variety of the product I was looking for, prices are reasonable. Seems to have a nice collection of WearOS smart watches.

One of the employees name Albert assisted me at WEST Edmonton mall he is very approachable and have a good customer service.Kudos to Fossil

Service was absolutely fantastic. Unfortunately we did not get the name of the girl who helped us but I would hire her in a heart beat.

Service at the store has never been an issue but I've had 2 watches fall apart on me. Both were well taken care of and worn rarely.

I'm addicted to the brand. Always have to purchase a watch when I visit one. The staff were also great with the support and sale.

Great selection, friendly easy going staff. A great store to buy stylish and functional time pieces for work or play. I like it.

Very nice staff who helped me pick out an anniversary gift. Overall great environment and made shopping way easier for me !

Narinder was super helpful and patient with us when we were trying to decide what type of walled and embossment we wanted!

Customer service is always wonderful and they have so many gift ideas too. Always a positive experience. 5 stars for sure!

Very nice and friendly staff. My wife and I bought 2 watches from this store and still quite satisfied with our purchase.

Tess & Sharna are absolutely stellar at their jobs and helped us out immensely. Loved our experience at this location.

Very good experience. Great customer service. Sharna and John went above and beyond to help me find perfect watches.

I was amazed by the costumer service.the one who help me through the shopping is Albert he was amazing at helping.

Vraiment tres acceuillant souriant et pres a vous aider.tous leur produits (montre &sac)sont de tres bonne qualité

Lovely customer service. Always get what I need and the staff go above and beyond. Best Fossil store in Edmonton.

bought a watch here and donna was super helpful. definitely recommend this store to everyone looking for a watch!

Most Amazing service and sales today from Ruki. Will return again. Thank you for making our shopping day special

Best customer service ever. Went there with a broken smart and they replaced it right away no questions asked!!!

I like going into that store. The staff are always happy and willing to help you. Neat watches and accessories.

Arien was amazing she helped me with more than one thing, Thank you again I know I was all over the place lol.

Went in to maybe buy a part of the new collection with looney toons and the prices are insane. No thank you.

This girl had some of the best energy to talk, delightful, go happy cheerful. Arien girl, she is a charmer.

Great service. Knowledgable staff. They answered all my questions, without any pressure on making the sale.

I just love the design here. It is simple but fashionable. I got mine here and I think it is worth my money