Last year I was so excited to get new furniture and that they offered financing without credit. When my sectional arrived to my house, they found that it could not make it up the stairs. They did not tell me how big the actual pieces were or to measure my hallways or that there would be an extra $400 charge to take it apart and put it back together. Or that the company they use to do this is terrible at what they do and destroyed the actual structure of the couch. In our house, there are three of us. A very low key 11 year old girl, my husband and myself. No kids, no pets, no parties, just sitting and watching tv in the evenings. The fabric started coming out of where the company cut it - ugly. but the BOARDS between seats are so painful to sit on, no cushion, terrible quality and this was one of the more expensive units @ $1700. I am devastated. I reached out MULTIPLE times because the lady that sold it to us said there was a 6 month warranty. The owner told me a few months later that there IS NO warranty. I am COMPLETELY out this money. I stopped paying because the couch is terrible. A year later, still no answers from them or resolve. They have no idea how this devasted us and our situation.

I found them on IG. I saw a set and I decide to send them a message for the price and quality and comfort of the sectional on a Saturday… by Wednesday the sectional was in my new living room all the way in New Jersey. Delivery team was above and beyond but the service from Ahmad and the manager was outstanding! They were so helpful and easy to work with. It really was that easy. I am beyond grateful and blessed this was not just a sofa is the beginning of a new chapter and you guys make it so easy. Thank you and so many blessing back to you guys!

Hicham and Benny are the absolute best. Their customer service was superb. Their prices are the most competitive. They have all types of styles. We are so happy that they went above and beyond to make sure we got exactly what we wanted and within our budget. We got the couch my fiancé wanted and searched for an entire year plus our dream bed. We are beyond happy & are totally shopping again here.

This Furniture Store is the best furniture place I’ve ever been to. Staff is very amazing. Greet you right away and very helpful. Mr. Ahmad helped me furnish my whole house and gave me very great deals. I was very happy and satisfied. Delivery went smooth and I absolutely love everything. I will definitely be recommending my family and friends to shop here. Thank You Furniture Direct Staff.

My husband and I really thought this was a good store into we bought a two piece leather sofa. On the delivery day one of there guys mess up my sofa and they say they were going to fix it, is been more than a year and im still waiting I call the manager or owner, send pictures of everything and still no response.They are so unresponsable Furniture Direct has failed me as a customer.

I went in there window shopping. Their furniture are really nice but a bit pricey. They should post prices on the items as well as more sales. The customer service were welcoming and friendly. There was no pressure to purchase and was guaranteed a good price for what I was looking for. I will definitely be purchasing my furniture with Furniture Direct and will post update.

Amir was such a very nice person. Very attentive and genuinely cared about the aesthetic of our space. After researching furniture online I found Furniture Direct and got my Bedroom Set. Ahmad thank you so much for everything you did, so that I was satisfied with my purchase after the delivery experience I had. I recommend this place. Excellent customer service

Excellent customer service. I called in to confirm the dining set i wanted was in stock.. was told it wasnt but to come in. An hr later i was promised wednesday delivery. Wednesday it is… and i have my dining set… Awesome delivery guys also.. They promised and they delivered. Very happy with how willing they were to make things happen for me.

world without end and the best I ever find since I've been looking for my first furniture when I went to the store it's wow for me love it love it love it Best customer service best delivery best offer best comfort, feeling good them make you want to spend the money I love them make you feel it I believe in them so much❤️❤️ …

I would have to say I am very pleased with thier service .The agent helped me shop online and even videos me so I can see the sectional I wanted and made sure the sectional would fit in the space , Delivery was quick I had the sectional within two days .The agent even called the next day to make sure I was happy.Great service.

Hicham and Benny are superstars. Very attentive and genuinely cared about the aesthetic of our space. Excellent customer service. After researching furniture online and in the Bronx area they are not only the best in service but the best price as well Coming back for their chandeliers when we’re done with renovations

This is definitely my go to place. The staff is super friendly, the delivery people stay in communication with you, & they go the extra mile to make sure their customers are 110% satisfied & happy. It feels like family honestly.... plus their prices are great and they work with you if you don't have the credit.

Honestly, I never thought furniture shopping could be so stressful. But thank God I found this place! They made sure to help us make the right decision every step of the way. They don’t stop working when you pay, they make sure you’re satisfied all the way from show room to your room! I Highly recommend them!

Hicham is an incredible seller, a very nice person. Customer service was so much appreciated. I won’t hesitate to recommend unknown people and friends to shop with him. Thank you for your help and to be very patient with us. We got what we were looking for. Once again thank you Hicham …

Very professional with services. Allowed us to have many options on trying mattresses for our comfort. Hicham was a great representative and also made sure we were satisfied with our purchases:) Recommend this to anyone in need of fast home delivery also .

Great Customer, love the variety the store has as soon as you walk in. I can definitely give my recommendation to anyone regarding the store and customer service.Ahmad was really helpful and was able to accommodate me with what I was looking for .

I had a great experience with them! They were advertised on my Instagram and had the exact bling vanity table I was looking for (I added a photo of it to their Google photos!) Easy communication and great customer service from Ahmed as well

This is not the first purchase we received from Furniture Direct. Recently, we purchased a bunk bed for our daughters. The staff are great and their follow up is great as well. The experience of delivery was fine but assembly of the bed

My daughter and I went to see howc the prices were. Well this was the best experience I've had dealing with a sales person. Patient, kind and caring. My daughter bought her furniture and I am going back for mine. Highly recommend them.

I had such a great experience at furniture direct! Delivery was amazing as well!! And Hicham the salesperson was sooooo polite and helpful! He helped me measure everything so everything can go perfect in my new home!! Thank you!!!!

We recommend you to shop with furniture direct. Prices are great and the service is quick. Daniel was so helpful in the process. They furnished my whole house. I'm so happy. Gifts included. Thanks Furniture Direct.

One of the best furniture stores in the Bronx. I am so grateful for Jessie and Amir she provided excellent customer service and helped me furnish my apartment with beautiful furniture. Thank you guys!!!

I love this place! The staff was super friendly and made me feel welcome. I saw the page on Instagram and thought I'd check it out! I'm so glad I did! Definitely recommend! …

Everything its beautiful and good prices !! Customer service is great they take their time makes you feel comfortable like family. I would mention this store to all my friends and family

Amazing staff! Really know how to do business. Everyone was so helpful in helping me pick my new furniture! If you are ever looking for somewhere to buy this is your place!!!!!

The store has beautiful furniture. I bought this mirror, liquor bar, bunk beds, etc. Hicham was very helpful in helping me with all questions and concerns. Thank you Hicham.

It is the most beautiful furniture store I have ever walked into everything surrounding me was drop dead gorgeous. I mean I was floored by all the beautiful furniture

Customer service at the front desk/door make you feel welcome and they really treat you like you are home with the furniture they are selling to you.

Hicham and Walkis were very welcoming and provided excellent service. Their taste in style was a added bonus to this entire purchase.

Just received my sofa bed & im in love, great service i recommend this store to anyone who wants to make their house look nice. ☺️

Great customer service. I purchased bed set and living room set , price was reasonable for the quality I got . Delivery was fast .

They receive you nicely, happy to look for what you need. Yes is lovely! Fast delivery and good prices. Will come again.

Excellent customer service, very good quality in all the furniture and fast delivery.. totally recommended .. …

Family oriented without judgment, made me felt comfortable with financial decisions and perfect furniture

Great customer service. Very patient and he gives the great prices. The best in the business.

Great experience with Amir ! Very professional and helped us get exactly what we needed

Great customer service and great discounts 100% Recommend to go here …

THE BEST VERY HELPFUL AND UNDERSTANDING WILL DEFINITELY RECOMMEND …

The best furniture in the Bronx. Yesy and Amir gave me a very good deal

Best place to buy furniture thanks Amir …