I went in on Monday, July 8th around 11:30 and I bought three of the dragon ball z vending machine characters and got a duplicate and the cashier kindly let me change out my duplicate for something different. Today I went to try to finish my set and got another duplicate and went up to the counter waiting to change my duplicate for about 15 mins just to get a very rude no from the so called manager! I asked how come because I was able to last time and he told me it was because they can’t open it that they got in trouble I understood but was a little irritated but I left the store calm and collected and when I got home my girlfriend called and asked about the situation and why again and he was very rude and said “Just like I told the gentleman that was just in here we can’t cause we got in trouble” and I said “oh okay well thank you” and he was just quiet so I hung up and I called again because I realized I could of asked for a manager so it would be handled more professionally without all the attitude and turns out he was the manager and I told him it’s just not okay and he said he’d be willing to switch it out for me for one different this one time and that he can’t do it afterwards. I said okay I get to the store AGAIN and he tells me that I can’t switch it out for one different that I have to use a coin and again I got the same one so he told me that I can’t go again and that I can either “exchange” it or keep it and by exchange I’m thinking at least roll another one since they can’t open the thing but no he should’ve said “refund” cause thats what he meant so I got my money back and I couldn’t try buying another one lol! Manager is very rude, lied to me, and shouldn’t have the job if he can’t control himself when he has bad days.. everyone has bad days not just him and treating a costumer like this is unacceptable. Who made him a manager!

My grandson one it's something that we have been waiting for it was finally in stock so I Decided to go ahead and purchase, I spent almost 3 hours in the store the man had no knowledge of how to use any of the apps that I was using to pay which would be quad pay sezzle etcetera, I know he was management he said that my phone probably wasn't compatible with the Google play app he was trying to help me but he just had no knowledge and I feel that people that are they are or not just supposed to be knowledgeable in games they're also supposed to help when people are checking out I had to keep waiting for him to get the next customer because there was only one mine open and then he would come back and help me so 3 hours was way too long and for some reason it kept saying declined even though the virtual card was in my wallet I come home and find out that what he downloaded was not even usable anymore from about the 12 of June and the new app that I had on there was the right 1 I know he was a manager because everybody would ask him questions and he was the 1 fixing things there was a lot of frustration a lot of stress and I ended up pulling out the cash and paying for the item because I was not gonna let my grandson go without something he had been waiting for for half the year!

Staff here has always been great when I been here. The reps that talk about older games like nintendo, super nintendo of you overhear there conversations , are ones to speak too. Parents the staff are told and trained too follow the ESRB rating system (if you do not know or knew video games were rated like MOVIES ask a representative in store they can explain or if they have flyers they can get you one) . Full Disclouser , I did work for GameStop one holiday season about 8 years ago.(i was about 23) It was fun. If your 16 or 17 year old loves video games but say little shy a place like this can help them get out, make relatable friends, get social experience, learn sales etc.. Totally watch out for there Buy Two Used Get one Free best deal ever. If you cant wait buy GameStop membership card , ask them to hold your games for day or two , you get email for Buy Two get One free used just for signing up . ( this only is worth it if all used games are over 20.00).. dont remove that from sign up, that is only reasson why I renew my card.

Save your money and don't pre-order from this place they like to not call customers back when the orders arrive so the employees can take the products home. Long story short I pre-order 2 Elvis Funko pop from this place in NOVMEMBER. They never called me to say when it has arrived so naturally I walk in there and ask what's the hold up. Turns out they did receive my funkos but since no one came to "pick it up" their employees are allowed to take it home.. NO ONE HAS EVER CALLED ME! They barely even apologized and re-ordered it and told me they will call me again when it comes. It is now May. I spoke to Jeff and Zane that day. Employees seemed really careless and don't know how to run a simple game stop store. They did offer me a 10% discount on anything in the store that day for the inconvenience I guess so there's 2 stars for that.

Chick in there treated me like a step child / like she had an attitude because i asked questions and responded to her smart allic comments will i was paying.. . Couldnt say hi, patronized me while i purchased my game with hee words. Just str8 funky. The guy was kuu.. But hey, no worries. Never will i return nor my family. We'll keep going across town. Didnt hand me my bag nor say thank you. If thats the best you have for csr's, id suggest new customer centric training of your staff. Just p!$$ poor. Really disappointed. Totally acting like she didnt want to assist me either. Real lucky ididnt call her out. Np though..again..ill nevere return period.

I called around 2 pm asked if they could hold a Funko I knew they had. They said "No it's first come first serve." Disappointed I understood. I came in around 8 pm saw nothing looked around then I was going to ask. Some guy walks in and asks the attendants if he had the one they saved for him... how disappointing is that. Completely unfair the people at the counter looked shocked as I called them out on it. I said I was thier first for the same funko same size. Only to be told he called in to reserve it. What a joke. If rules are not applied evenly why apply them at all. I had a 5 star rating prior but I'll take my business elsewhere. What a joke.

I had a very helpful employee take my name and number and promised to call me when a preowned PlayStation 3 would be available to purchase. I watched the site for 2 weeks and the day it was supposed to be available I put a hold on it via the website. The hold request was denied, so I called and the person who answered said the manager allowed them to sell the console without calling me, etc. Based on how much business this company gets from my family I would definitely not recommend wasting your time nor money with this location, their employees, or their lack of professionalism when dealing with customers.

I went in with my older sister (She is 22 and although I'm 18 I don't have a state I.d. as proof) to get a replacement copy of my GTA V that I had bought from the same store a few months before. However a less than friendly female clerk refuse because she felt "uncomfortable" selling it to me or my sister even though she provided her I.d. and this is how we bought the original copy and the supervisor who came out I ironically recognized as the person who had sold me and my sister the original copy in the first place. This has ruined this outlet for me and I will have to find another way to buy games.

Went in to pick up a preowned game. First of all, while one of the two workers was actually doing his job, the other was goofing around not helping anybody and taking his sweet time getting our game and headset we asked for. Got all the way home, and the game was CRACKED. Wouldn't even load. Went back to return it and said employee was answering the phones, putting callers on hold and complaining, out loud, that people were calling... I get it, working retail sucks but c'mon, save that for your break

Staff was nice. I liked the manager. Why I’m frustrated is because my husband and I had to come back because the pre owned Xbox we purchased didn’t work. They said they tested the replacement in the store , we took the new one home and the power cord still didn’t work. At this point I’m going to order one online and test it at home. I’ll be going to the store tomorrow to either get a discount or just a full refund. Overall just frustrating because my husband and I were excited to get this Xbox.

Called location for Zelda 3ds Ocarina, girl placed me on hold to confirm they had it took my name and said they would hold it. Then drove 40min with the family to go pick it up. When we arrived they said "oh sorry we looked for it but we couldn't find it" what a waste of time!! Asked them why they didnt call me back to tell me and they looked confused as to "why would we ever do that?" Will never trust this location again. Boys were very upset, wasted their weekend and mine.

I love this GameStop, it’s literally my favorite, I always go here and they always have what I want and the staff are so nice and helpful, but I just called them to find out about a product I’m looking a for and the guy that answer me was so rude, I asked him for the product and he which he reply saying no in less than 5 second and then right when I was about to ask him something else he hang up on me :v ... i still love the store tho, I just find that so rude ‍♂️

I'm not a fan of GameStop the business. But the employees here are great. Always have good recommendations and really care about you. It's a shame GameStop doesn't care about them, their strongest resource. The store is always clean. They usually have items in stock or know where I can find them if they're out. I used to preorder from other companies, but they could never get my game to me on release day. I can always get my games on release day when I preorder here.

Today is Thursday, Novemeber 15, 2018. Jordan and Teenaa were excellent. There was an issue trying to transfer existing credit from the Mesa location (Mesa location wasn't very cooperative) so Jordan called, got the credit transferred and realized I had additional credit. I ended up only paying a few dollars to walk out with Hitman 2. Most importantly, their service to me and others in the store was outstanding. This is why I LOVE this location.

This place used to be good, but now they have Horrid customer service, no knowledge of games whats so ever other then generic one line descriptions that you could read on case. Worst of all I and 3 other customers got thrown out of store cause their management wanted to go home. I cut up my power rewards card, I'm never going back to this store ever, best buy has a better buy back program And no Disrespectful manager to boot.

0 stars Been going to gamestop since I was a kid it’s a Rip off found practically all games I bought my son for Christmas more than half off on the Nintendo switch store,why is this place still a thing..should have died off with blockbuster…will be buying online through Nintendo from now on $140.00 2 games, 4 items total..funny enough bought rd2 (ps4)for my brother and it was 20.00 at target brand new 60.00 here smh

I got a used game for my son for x-mas. After playing it for a couple of days the game started to freeze. Possibly because of a scratch. I called the store and told them about it but i did not have the reciept. The staff actually to the game back and replaced it. they were friendly and profesional. I have gone to this store in the past and have never recieved this good of service in the past. Maybe new management?

Employees are so rude! Like every time I go there Ruben has an attitude! Dude get another job if you hate it here! Employees tend to ignore you while "organizing" boxes around the store. Or they'll just blatantly ignore you while they mess around on their phone (Tieara!). I've had 3 or 4 different negative experiences at this store and I've finally decided to stop spending my money at gamestop entirely.

Horrible.... Thats the first thing that comes to mind when i see this Game stop the staff isnt really all there and the management sucks no one really tries to help and forget about taking any of youre returns here they will screw you over big time i will never set foot in here again if you want a good place to go to try the game stop at arizona mills mall they have amamzing customer service

I had to travel clear across town to get to this store because it was the only store that had my sons game in stock. So when i arrived, Theodore knew who I was, since I called earlier that morning. He had our game ready to go. And the entire staff was friendly and courteous. Not to mention that this store was filled so much merch and games. OMG, my son IS GONNA LOVE THIS PLACE.

The store is a good store it just one of the employee is rude they were supposed to be open at 10:00an went there abt 10:05 an they were barely opening so I pulled both the doors to see the f there open an they weren’t so i left came bck a few minutes later an store employee told me to get out cause apparently he told me to stop pulling on the door an I didn’t hear him

Guy at the register was super rude, was trying to trade in my old console and the power brick was making noise. Didn't think it would be a problem because it still turns on and has been working like that for a while. But he acted like I was trying to get one over on him personally and was basically trying undermine me in front of the whole store. Be better GameStop

They have the latest games and good deals...but don't ask them for their opinion on a game. They'll give you some generic answer and leave you asking "Dude...is the game good or not & is it worth buying"! Plus if they say a game is lame it's pretty much a good game. Trust your gut & buy it or see if they have the game used before buying it brand new.

A good Gamestop. My personal favorite. Employees are friendly and I've been to multiple midnight releases that went very smoothly, including the huge GTA V release. However I've recently discovered that Best Buy has this gamers club unlocked thing and it has singlehandedly assured that I will never shop at Gamestop again. I'd highly recommend it.

This is one of the biggest well organized GameStop I been to in the state of Arizona. From games to clothing and toys all in one. Well respected and definitely coming back here. Customer service you mite walk into some who don't know how to introduce them selves or how to explain things and it's a little frustrating but overall good store.

Just swung buy to get some battery packs and a charger for my controller and met Jeff, who was very friendly, and incredibly knowledgeable about his job. When I asked about how the point system worked he was kind enough to explain it so that I would be able to make the most out of what I had. All in all, it was a great experience!

I come to this store almost every week. I've always had a good experience there. I go in, get what i want, get quick service, get my questions answered if I have any, then leave. Lines could be long sometimes, but that's because they make sure every customer feels like they've been 100% helped. This store deserves more credit.

Just when in to get a funko pop for my daughter the black cashier was just talking with some other dude without paying attention then he talked an talked with the customer in front of me for a good 10min Horrible customer service he had horrible attitude as well why due you employ this man with attitude like that

One of the more helpful and friendly GameStop Stores around. Staff is not pushy, and takes the time to help look up answers to anything they don't know already. Great for ordering Collectible editions of games, and never have to worry that it will go missing and not be available when you pre-order something

I called then to ask if there were Fifa they would say yes, when I would go inside I would ask for the Fifa they said there was and then they say we don’t have any Fifa at all.This didn’t only happen once it happened twice.Next time they do it I’m going to the manager right away really bad service

Went to this one a couple of times and I had enjoyed the staff but now It isn't the same They don't even update what they have in stock anymore. I was hoping to get something that showed in stock in store online, only to be shown a preorder and told to check another gamestop. Disappointed

This was a great place to come as the staff was so knowledgeable they were able to answer all of our questions -regardless of whether it benefited then directly (in more than one case talking and advising on items they didn't even have). My kids liked seeing the video games and Lego.

I called to ask if they had certain games so I don't waste my time driving there and the guy asks "Do you have money to spend?" like seriously? What kind of service is that? I didn't get the same treatment other times I've went but still that tainted my view on Gamestop.

This store is not the same. The people before them were way cooler and knew their customers. This staff is ridiculous. Bought games here before and have never been asked for an ID. Why do you need an ID for buying games? That's dumb I feel like the rep was being racist

I understand friendly service, but I went in Friday for a Mario 3d All Stars. 2 reps working, 1 of the reps was really efficient in getting customers what they needed and out. The other guy though, man he had 1 customer for like 30m that I was there. Step-it up homey.

Great and knowledgeable staff that is always ready to help. Their is always someone there who can give you the scoop on the new hot games. They also cool with helping you save money by informing you on used items or alternative products for your gaming needs.

The Cashier who helped me with a refund today shorted me ten dollars in my change. He wrapped it up in the receipt so I didnt take notice until i was home. Pretty disappointed in that. They were helpful with the return up until I discovered the change issue.

Just visited GameStop, forget the guy name that help me but he was very patient with me. On top of that greatest customer service. I walked out with a smile plus a Pokémon card to add to my collection that I also do on the side beside gaming

I love this place but dammmmm why doesn't anyone ever answer the phone it would make it easier to get a no we're sold out versus driving there and getting that answer lol overall it's a great environment they make you feel loved their!!

Used copy of Resident Evil 7 costs more than a new copy at Walmart.... Other than that, their online selection of legacy (NES, SNES, PS1, etc) is fairly priced and I have yet to get burned by a purchase, though a case is not guaranteed.

Went in the store at 11am and the cashier had a serious attitude because I pulled on the door, as he was late opening. Serious attitude issues!! The brother working should probably find a better job suited for his temperament because

First time to this store and Alex was awesome!! I didn't know about the new upgraded pro membership and Alex was very informative on the benefits. Traded in some games and walked out with new games and feeling on top!!!

Jeffrey is awesome out of all the people that work there there are a couple that are really great he's one of them very helpful very knowledgeable no hassles with returns that's what I love love love about this store

I had a problem with a Xbox I purchased yesterday and brought it in, they exchange it with no hassle and the new one works great. Excellent customer service. Associate went over difference between two game consoles.

always taken care of. always given solid gaming and funko advice/tips. For an overgrown child who still loves his 80's cartoons (GI Joe, Transformers, Thundercats & M.A.S.K.) this place takes care of all my needs

My favorite gamestop. Really helpful employees in a nice location Updating my review: still going here after many years, the employees are really chill and know my husband and myself at this point. You guys rock

Great service, was greeted as soon as I walked into the store. And helped me locate the game titles I was after. In all it was a quick and pleasant transaction. I would recommend anyone going to this location.

I called them to ask how much the oculus was but then he asked me what size it was then I said medium then he hung up on me then I called again and said I wanted a size medium then he hung up me.

customer service is bad . Lorenzo is a horrible rep. The do not try to help out . This is my third incident with them . I went to the gamestop on 75 th in lower buckeye and was taken care of .

These guys are so helpful- to have me sell my games and thensome, lol. They even put a unicorn umbrella on hold for me to come back and buy!! like who does that?! THIS PLACEE!!! …

The customer service was the best I have seen in a very long time. Sincerely I would be willing to take that drive anytime out of my neighborhood for just the customer service experience!

Traded a ps4 console & they traded me a bad refurbished ps4 pro that lasted only 2 days, but The employee Alex was very helpful and gave me another PS4 Pro! Good customer service!

Fantastic customer service, very personable, easy to talk to, and answers any questions you may have. I wish I lived closer to this location, it would absolutely be my main stop.

This location always seems busy. I pop in now and then to see what they might have, but typically prices are cheaper online. Even to go to their own website is often cheaper.

Very great, very helpful, very knowledgeable, saved me money. Extremely happy with that, waited patiently as a kind of my money.thank you for your knowledge of games gamestop

a little understaffed but in the end took care of me. had what I needed in stock and the manager on duty was on point with the small talk and a smile while still being quick.

The staff was friendly and asked the questions corporate requires of them, but was not pushing about it. This inside was tight like most GameStop's but would visit again.

Busy for black Friday(expected), and one awkward employee that kept asking me suspiciously if I needed anything! Everyone else had great service and found a hard figure.

Was looking for specific ps4 accessorie internet said it was in stock, and sure enough it was thank you GAMESTOP . It was worth the drive over there . …

It's okay. Just a regular GameStop. I got Dark Souls 2 there and the guy gave me 1 on accident. Had to go the next day to switch it for the game I wanted.

Picking up my pre-owned games order were very easy and the staff were super friendly! Rating 4-stars only because 1 of the 3 pre-owned games didn’t work.

I pulled these baddies from the one and only vivid voltage box gamestop had and the others from champions path they had! They have had restock all week !

The customer service guys are very knowledgeable, great place to find all the games even the ones that are hard to come by. I give this store 5 stars...

Staff was very friendly great selection of video games & cashier asked for my consent to sell my son a graphic content game which I thought was helpful

Daughter shops here a lot, its her favorite place!! Friendly people...they really know their stuff!!!and got offered a rewards program …

Found this location to have a lot of knowledgeable employees. They are AWARE of the games and have played most.Great location

Great place to buy and reserve new games as well as get money/store credit for old electronics and game you no longer use!

Always been my favorite gamestop. Theo the Manger is a great guy . Zane always helping out when he can and Jeff as well

Went on for holiday shopping with a list of ps5 and switch games and found everything I was looking for plus some.

Good customer service but don't trust layaway. They will sell your products while in layaway if they need to

Daniel was great help. He educated me greatly so that I was able to make the best choice for my kids gifts.

My daughter is in heaven when she shops at game stop we always spend 6hours in this store cause of her lol

Clean store. Informative and friendly staff. In and out pretty quickly. All around great experience...

Good employees know their stuff. Pretty nice as well, maybe want to talk to you a little too much lol

These guys are great. They always have what I need and they serve it up with a smile. Recommend!!

George Johnson I think is his name... Awesome guy!!! Very patient and helpful... Thank You!!!

If you ever need games or anything to it always go to GameStop because it's the best place

Very friendly staff, always good to talk shop with and they move the lines very quickly.

Was very pleased with the service l received will go their again to get my gaming gear.

Employees did not even acknowledge customers in line. Worst one I’ve ever been in.

Great location and picked up smash ultimate at 10 pm. Very organized distribution.

Very friendly staff! I like visiting this location for my gaming related needs

Awesome service But let see how the Used Consele I bought works out?

always good service ,usually can answer most my gaming questions.

Pre-owned games are the best and so are the employees here.

This location closes early frequently with no explanation

Always friendly and always nice to go in and talk games.

They finally had the item I was looking for in stock.

Always great deals!

The pizza was good