I have waited to write this review for many reasons. Here goes. I walked in with my husband with the intention of only showing him all the pretty rings. Then we met Carlos. He charmed my husband (thank you Carlos). My husband was sold on making my dreams of purchasing me a new wedding ring. We had just celebrated our 23rd anniversary and we got married young so he couldn’t buy me a Ring himself. So this was extra meaningful to me. So much so that Carlos had to hand me a tissue as we looked for the perfect ring. Carlos was very considerate to our budget and felt it was important to include his partner Stephanie. I had a team!! They made my experience magical. Stephanie guided me through the process of picking the perfect stone. She placed an order for four diamonds that I would later come back and choose the perfect fit for ME. I had no idea how this process was going to go. Oh how amazing it was. When I came back to pick my Diamond I was taken to a room where Carlos explained the ins and outs of a Diamond. I never knew this was a thing. We had a light show with each Diamond. I feel in love and picked my perfect Diamond. Carlos advised me that the jewelry would work on it and then they would contact me when it was ready. He asked me if we had a time frame and we said no. We wanted it perfect. So we set a date. The day before the date Stephanie reached out and ASKED if the jewelry could have a couple of more days as he needed to upgrade the head. I told her that would be okay but by now the anticipation has sat in. She and I cracked a couple of Diamond jokes and I waited. The day arrived and I wanted to double check that I was good to pick up my ring. I messaged Stephanie on her personal phone, of course apologizing for doing so but I was excited. She advised me she was off but she would check. I told her no and she had be amazing so I’ll just call. Well I got sad news that the jeweler was still working on it and it would be ready the next day. My heart sank. What can you do? So I waited. 20 minutes later Stephanie texted and said it was ready. Ahhh!!!! What a team I had working for me!!! We went up there and Carlos greeted us with a huge smile. It was time. I love it! It’s beautiful. My husband is the best for in trusting Helzberg, Carlos, Stephanie and the jeweler with such a great gesture of love. Thanks team!

Reyna, Carlos and Luis are some of the most professional people I have ever met in a retail environment. They are very knowledgeable about jewelry and it’s really something I appreciate as a customer. I like for the person who is selling their product to teach me something I do not know. From the beginning, Reyna has been hands down a wonderful person to do business. She is compassionate and patient. This lady knows her jewelry and believe me it’s impressive. She knows about all the cuts and clarity and just about anything you want to know about diamonds. A lot of other stores do not take the time to educate you on your investment and everyone at Helzberg knows their trade. They know it’s an investment so that’s why they understand that it takes time and research to make sure you buy something you’re going to love. They have options for everyone’s financial status and no gimmicks, just honest ways to get you the piece of jewelry you so desire. When I make a payment I feel at ease and happy because I feel welcome. I cannot tell you how many times I’ve walked into a jewelry store to just wait and maybe never even be noticed. It’s not the case at Helzberg Diamonds. I get treated like family. I chose to place my pieces on layaway and when I go there, either Carlos or Luis are more than happy to let me try it on. Carlos and Luis always give me a warm invitation and so nice to chat with. I just got one of my pieces out of layaway today and absolutely love it! Helzberg’s staff reminds me of having your very own personal jeweler, who offers a myriad of beautiful jewelry items that you can choose to buy. Nothing compares...

Not what i expected from a jewelry store like Helzbeg Diamonds... I purchased some silver earrings with 1/3 karate diamonds for my wife back in March of 2022. Less than a year later, the back of the earrings turned black and gave my wife an infection. I called the store and they said that it was possible that the back of the earrings was not silver, and asked if I purchased the warranty which I didn't... "I didn't think the earrings would turn black". - and also, as a customer, it's common sense to think that the entire metal would be Silver... Not just partial silver. I took them in, and they try cleaning the earrings, but now said that it was "Oxidation due to being stored in a dark place". Not true... I told them my wife has not taken these off since I bought them. Then they said it was possible that it was acid produced by the body... You got to be kidding me... Not what I expected from a store I thought was reputable. After they cleaned and buffed the earrings for over 30 minutes, they're still black. I suspect they were just silver plated, I've never seen silver turn black. They denied a refund because it was past 30 days. They would not buy them back, and they denied a trade up, now I'm out of a few hundred dollars... This is Not what I expected from a jewelry store like Helzbeg Diamonds. I recommend you take your business and hard earn money somewhere better. Buyer be warned.

As a returning customer, I am always enlightened when visiting Helzberg at Baybrook Mall. This is my third purchase at this store. My first purchase was from the store manager Reyna. Working offshore and trying to find that perfect ring over the phone, Reyna went well above and beyond the call of duty. Reyna worked and researched on what I was looking for and what she had and could do for me. I was not disappointed and left the store with a satisfaction of gratitude. Both me and my wife are still smiling almost three years later. Today while getting my wife’s ring inspected, we had a new sales person greet us and before we knew it, we were purchasing a new men’s wedding band for myself. This was by far not on my list of things to do for the year. Luna, as I later found out is the newest member of the staff. She was very knowledgeable and attentive to my needs. I could not help but buy myself this new wedding band. I have nothing but good things to say about the entire staff. They all work very well together, great teamwork! Very professional, knowledgeable and most important, always wearing a smile. Keep up the great work, I will continue coming back and sharing my experiences with anyone looking for jewelry. Captain Robert Swidersky

Tam was amazing!! She was so friendly and so personal! We were able to find a ring for my husband and get it sized to a unique size! They took their time to understand our needs and explain alternatives. We had another associate (manager I didn’t happen to get her name) help also she actually helped me get my wedding ring fixed even though it wasn’t purchased from their store/company. She went above and beyond to listen to problems I had from my previous jeweler, educate me on what was sold wrong and basically how they could fix and enchance my ring. She was extremely personal and so informative. She explained exactly what I needed and truly their store went above and beyond!!! Not only did they size our rings to our exact fit they exceed our expectations 150%. He ring looks amazing!! they fixed mine to finally fit me cleaned it and soldered them together!! And it looks better then when he first bought it! I honestly felt like the day he popped the question when we left!! Just amazing !! Amazing customer service! Amazing shop! And their on site Jeweler is a MASTER of his craft! Just amazing!!! Wont ever shop any where else!! Recommending to everyone I know!!!

If I could give this place a 100-star rating I would. They make you feel so welcomed. AJ Luera and Reyna were the best dynamic duo that I've seen. Never felt pressured into buying anything went into the store with the intention of just looking around and getting information. But left with the ring that I know my fiancé will love and cherish. I will definitely be choosing Helzberg Diamonds as my go to place for all my jewelry needs. Not only do you get amazing quality but they're so informative with their products. Making you feel that you're not just getting pushed to make a purchase for their sales. In the past I have gone thru many other top name stores. But did not receive the same attention and care that I received here. I am sure everyone on their team is great but if you can talk to this duo do it. Reyna has an amazing eye for a great piece of jewelry and Aj comes in with all there is to know about the company and the diamond quality. Thank you, guys, again for and unforgettable experience. You have won my business and definitely look forward to our future endeavors.

I could not believe the care, time spent and service that was provided to me, my associate was extremely helpful in the process of picking out the perfect set to my liking with such concern to assure that I was not only satisfied, she made me feel like I was a part of the family, kind and professional, having clear knowledge and understanding of what the customer wants. This is my first experience purchasing jewelry And I know I’ll be back for another GREAT experience. She made it so easy and man does that woman know her inventory. I was extremely impressed and will definitely recommend and refer friends and family to make a purchase just for the sales rep experience. Thank you so much for being there when I didn’t know what to do, I am so happy and so excited for my new purchase I can’t wait to do it again. Thank you

They have a nice selection of modern rings. I'm generally happy with the one I bought here. However, the jeweler's service was VERY sub-par. My fiancee has lost a couple of small diamonds out of an old ring, and they said they would replace them and tighten up the others. After it was "repaired," she lost another small diamond THE VERY NEXT DAY! They took our money to verify the setting on these diamonds, and straight up did not provide this service. Then, when we asked them to fix it and they said they would, we came back a week later to pick it up, and they handed it back WITH A DIAMOND STILL MISSING! THEY DIDNT EVEN BOTHER TO FIX IT! If you want Helzberg style rings, I'm sure they're a fine dealer to go to. But please, avoid this place and their jeweler for any repairs.

I stopped by "just to look" at the watch I was about to buy online because I saw it for a little cheaper. I wanted to see how it looked on my wrist before purchasing though. The mother of pearl face was more white than I had liked. I was hoping for one that had all the pretty colors in it. Dennys said since there's variations in coloring, I wouldn't be guaranteed to get exactly what I wanted if I bought randomly online, and that makes sense. Dennys called all of the area stores looking for the perfect one just for me, and pulled it off! I could not be happier with my experience here, even if it was just a little more than what I saw online. Knowing I was getting exactly what I wanted and the experience with Dennys looking out for me made it completely worth every penny.

Helberg Diamonds at Baybrook Mall IS the place for your jewelry needs! Our experience at Helzberg was beyond just a great experience, it was becoming a valued customer of a Company and family staff that greatly values their customers. Gwen Herrera was absolutely terrific and a true "gem" ,no pun, to work with! Gwen's style and knowledge was a large part of our wonderful experience at Helzberg Diamonds. Gwen is so genuine, kind, and very patient with all our jewelry diamond questions. Gwen helped us find the perfect piece that no others could find. My wife and I are extremely pleased with our experience at Helzberg Diamonds. I also want to mention Stephanie who assisted in our experiences and she did a fantastic job. She was very professional and knowledgeable.

My husband bought my engagement ring here, and the staff were all so helpful and helped him pick out the perfect ring - They also helped him keep it a surprise (that in itself is impressive, because I usually always figure out what he is planning before it happens)!!! We always stop in whenever we are in the area to say hello and talk to everyone. They are always so lovely, and it is like going to catch up with good friends. We also bought our wedding bands from here, they helped me figure out his ring size from one of his other jewelry pieces (he was working offshore at the time) and they were very attentive and found something that was exactly what he was wanting just from the limited description I was able to give them. I 110% recommend checking them out.

I love Emerald jewelry and Helzberg has a great selection! Ask for jeweler AJ he is amazing and very genuine. He does not just try to get a sale. AJ actually listens to your wants, needs, and budget. He takes his time, he is very thorough and ask a lot of detailed discovery questions to help ensure he helps you in finding that special piece! AJ has help my girlfriend purchase me the most memorable beautiful emerald jewelry! AJ is always very professional, pleasant, knowledgeable but most of all patient. I am very particular but he has never rushed me or seem irritated when I am browsing and taking my time to make sure I find the right fit for me! He is truly a great person and a great customer service representative!

Excellent customer service! I've been here twice to have the battery in my watch replaced. Both times they were friendly & the wait was very short. The second time I came in, I asked how long the battery was supposed to last, since it seems I was in less than a year ago. The gentleman told me it can vary depending on the battery, but that they guarantee theirs for 6 months. When I went to pay, he looked up my name/phone number in their system & found out they had replaced the battery 8 months ago, and told me there would be no charge! I will definitely return to Helzberg Diamonds for any watch & jewelry needs in the future!

I am recently engaged and was looking for a wedding band for my fiancé’s solitaire. We came in Helzberg the first time about two months ago and found a ring my fiancé loved and Belinda was so kind and helpful. We decided to wait and we came back in a second time because of the ring and the customer service and we found a band that was so stunning!!!!!!!! Belinda and AJ are a one two punch they showed us the quality and made us feel so at home ! It’s hard to find quality along with hospitality and they had them both . Thank you guys so much look forward to seeing you when we come back for more quality and service.

Everything about Helzberg is beyond what I ever imagined. From the location, to the employees and their knowledge... just completely beyond my expectations. My ring is amazing and beautiful, completely flawless... I look at it and can’t even believe it’s mine. Something so amazing! Gwen assisted my, now, fiancé in this process and as we drove back to Houston from the proposal, he said “we have to go show Gwen”. She has become like family. The ladies of Helzberg baybrook will forever be apart of the most special day in my life.

I came into the store around 6 o'clock on a Saturday, and was pleasantly greeted by Tori, me and my boyfriend were showed around and she had amazing customer service! We picked out rings, and she told me which ones looks good and which ones even looked better. We came out getting a perfectly beautiful promise ring princess cut white gold!! A great price point as well. Thank you so much Tori you made my day! I will be back. If you go to Helzberg diamonds, make sure to ask for her because she is an excellent saleswoman

Attentive, easy to talk to, funny, prioritizes your wants and needs. All the requirements of a good boyfriend AND a good jewelry salesman. I bought a ring from them recently to go with some others from them I was gifted and I was very pleased with the service. Only tiny problem is that it did take a moment for someone to get to me even though it seemed as though there were many employees and only a few customers in the store, but I can't complain since they could've been preoccupied with other work related stuff.

Wow! Just WOW!!!!! Nicole and Brandi surpassed my husband’s and I expectations when we recently visited Helzberg! Not only were we blown away with their customer service but their expertise and patience was remarkable. Helzberg has gained customers for life after what felt like VIP treatment at Helzberg Baybrook! Nicole and Brandi were very personable and helped an otherwise overwhelming situation feel so easy! We are thrilled to be apart of the Helzberg Diamond family now!

Reyna and her staff are always so very helpful. Reyna knows my style, she always helps me chose quality items. My husband & I always go to Helzberg Baybrook to do all our jewelry shopping. Thank you to all of the staff there. The store's stock is always ready for you, a very quality of chooses & the prices are reasonable for the high quality you get. WE are lifetime customers of Helzberg. THank you, Reyna. My latest item is still amazing as all of the rest of our items.

We were greeted as soon as we walked in and I have to say that we didn’t receive the same treatment from the other jewelry stores at BayBrook Mall. I’ve never been ring shopping before so looking for a wedding band was just out of my element. Nicole really took us under her wings and showed us everything! She had amazing taste and gave us such wonderful customer service! And it was a plus that they had wedding bands that did not look like the other two stores.

I had no idea what I was looking for or where to go. This was my first stop and last. The whole team was engaged and took as much time as needed to patiently help me until I was able to get the perfect ring for my fiance'! Luis, AJ, and Reyna made my day and we're all very nice and extremely helpful. All I can say is thank you so much and I will never forget this experience! Please don't waste time going anywhere else, make this store your one stop shop.

Louis, Adam, Maria, and Diane are absolutely phenomenal employees. They always greet me with a smile, take all the time I want or need looking at jewelry, and have gone above and beyond the call of duty to answer my questions and assist me with my purchases. I absolutely adore these people and consider them my friends. Y’all have customers for life in my husband and myself! Thank you a million times over! I appreciate y’all more than you know!

Worked with Sara today. Came in to pick up jewelry and pay a bill. She helped me with clearance section and paying the bill with no problem. I had sworn off this store bc of something with a previous associate! Great customer service, patience and willing to show everything and kind! Honest, One thing I said I think those pearls are pink and wouldn’t match my Moms She agreed didn’t take the sale and wrote my number down to call later 5 stars!

I was shopping for my first wedding set after 12 yrs. I had been to another store and was turned off by the whole experience. So I decide to give it one more try. I am so HAPPY I did! Stephanie was absolutely amazing and they have an in house jeweler, wow. I had to drive an hour to this location(Baybrook) but I didn't mind they won my business from now on! Thank you for treating me like a person and not like a commission.

I bought an engagement ring and wedding set here. The staff are very friendly and knowledgeable. Very easy to work with. The jewelry here in my opinion supercedes the competition. I am so happy with our purchase and, I have bought more jewelry since. My wife love the store too. We take her bands every 6 mos. For inspection and cleaning and, the degree of service we recieve is great. Definately makes you want to come back.

The best experience ever. We shopped for a year and wish we had come here first. Carlos and Robin were so nice to us and made the buying of my 25th wedding set an enjoyable experience. I’m hard to please and hate the “used car salesman” approach. The entire staff was so kind and not pushy at all. I love my ring and what the lifetime warranty covers. 5 stars in my book. Can’t wait to wear it for my 25th in November.

We went in with no intention to purchase a new wedding ring, Adam and Carlos where so helpful and attentive with showing me exactly what I was looking for (along with the great price) that I simply couldn’t walk away from my new ring. They have a in house jeweler so I didn’t have to wait weeks for my ring to be sized. They have a forever customer with my husband & I !! Thank you gentlemen for all the help!

Absolutely amazing customer service. Called ahead of time and spoke to Mr. Carlos about what I wanted to look at. Upon my arrival he was busy but he had already filled in one of his associates with exactly I was looking for. Was greeted soon as I walked in the store and everyone was very polite. On top of having great prices. Would highly recommend for your next jewelry/ diamond purchase.

What amazing place! Belinda H. Was so helpful. She made sure I felt welcome and really gave me every option available to get jewelry. She was just excited as I was to getting me the help with choosing the right ring. She was inviting and discreet while discussing my payment option. Altos was very helpful and professional. I will definitely be back! I like leaving a store feeling great!

My wife and i came to Baybrook to find her a ring. The first place we saw was Helzberg s we checked it out. We were kindly greeted by BELINDA who not only had knowledge of cuts, and color. Her hospitality is what made her shine. She explained what to look for in diamonds when purchasing. Not only did we find my wife the perfect ring, but Belinda won us for life! Thank you Belinda!

When I was searching for my wife's anniversary gift, I knew exactly where I was going and who I was talking to. Brandi had helped me in the past and I wouldnt work with anyone else. Brandi knew exactly what to go for after telling her just a little bit about my wife. Thanks to her, my wife absolutely LOVED her new ring!! Thank you Brandi for making the experience so easy!!!

This store is the most detail oriented, kind, helpful, and courteous group of jewelers I’ve ever had the pleasure of dealing with. Genuinely walked me through everything, helped me custom order a beautiful engagement ring. Your wallet, and your eyes will thank you if you go there first. Talk about a world class group. Thank you guys! (Especially Carlos! )

This is the only place I'll go to for jewelry. The service is always top notch and they actually care about their clients. Adam has been my salesman for over 8 years now. He doesn't try to upsell anything and always has my best interest in mind. Ask for Adam the next time you go. If he's not there, you'll still receive fantastic service from the others.

Tori was such a joy to work with. She was very good explaining the process of Lab-Made Diamonds and the difference between them and Diamonds that everyone knows and loves. Her smile and bubbly personality made me feel like I was shopping with a friend, rather than a pushy sales person! Definitely will be working with her again. Carlos was great too!

Our sales associate was knowledgeable and very personable. She took the time to show us many different options to make sure that we were going to be satisfied with our final choice. She was spot on with sizing and style. We couldn't be more satisfied with our experience. Her name is Daniella Garcia. If you have her helping you, you have the best.

I have had nothing but problems from this stores Management! The GM won’t even take the time to help with any issues. She’s rude and forced me to deal with the manger Mary Ann who is clueless how to handle any issues. They tell u they are taking care of the situation, DONT then place the blame on someone. Will NEVER go to this store ever again!

My husband and I went here to price an engagement ring set and we ended up purchasing from them. Our salesman was very helpful and did not push us to buy out of our budget. We felt that we were being heard as far as the type of ring I wanted and the price we were looking for. We would definitely come back here again if we want any more jewelry

I love this location!! The staff is always super nice and helpful! Luis helped me today with picking out a wedding band for my fiancé and answered every question I had. I’m a very indecisive person so having him there helped me a lot. I’ve also been helped by Adam in the past and I highly recommend both of them. Very knowledgeable and sweet!

Awesome awesome employees at this location! Maria was very helpful and knowledgeable, my BF went in looking for a Rolex Watch, described what he wanted, and guess what? They had the exact watch he’s been looking for, for years! He’s very excited with his new piece of luxury jewelry! Thank you again Maria! We will be back to visit you!

Men in my family don't wear alot of jewelry, but when I needed a gift for my dad's retirement, I came to Helzberg. I couldn't have asked for a better associate then Brandi. Her knowledge on the items I looked at was superior!! She helped me pick out the PERFECT gift for my dad. Thanks Brandi. I will definetely always come to you for help!!

I purchased a pair of earrings ten months ago and purchased the insurance. When trying to use the insurance to replace an earring, we were told they no longer carry that item and we were out of luck. The manager offered a one time discount that day only on a purchase more expensive than the original earrings. Horrible service.

I have had the best customer service ever!! Mariia was very helpful and professional. I will recommend this place to anyone who is seeking the good customer service , exclusive attention and the good vibe. Will definitely come back. Thank you so much and count on seeing me again!! Please ask for Mariia she is the best!!

Daniella Garcia, She has been my go to Jeweler for years. custom work repairs amazing talent with amazing customer service. I give her a budget she works with me to stay within my numbers and makes every transaction a memorable experience. I highly recommend her, and will follow her career where ever it takes her.

I took my engagement ring for repairs and a diamond fell out within 24 hours of picking it up. I took it back for rework, and when I tried to pick it up again the diamond was still missing. The manager tried to blame me, saying I had ordered the wrong kind of repair. I ordered the repair they suggested. Twice.

Daniella and Reina were fantastic when I was in their store the other day! I couldn’t ask for more special treatment from my new friends at the Baybrook location! They treat you like family at this store and I will definitely be back! Their selection of diamonds is the best I’ve seen, and I have been looking!

Luna was wonderful! She greeted me right away, and really took the time to give me so much helpful information. She asked me lots of questions to help me find something special. Customer service can be hard to find these days, but she really was the perfect example. Ask for Luna, she is amazing! Thank you!

You will never find a place with better customer service. We've been to a million places for rings but we've never gotten this much customer service. Friendly polite and made us feel confident in what we were buying. If you get the chance ask for Luis or Lilly. Absolutely amazing customer experience.

If you aren’t going to Helzberg Diamonds to see Nicole M, you’re missing out! She is the most knowledgeable, helpful jeweler in the business! She is kind, patient and honest. She bends over backwards to help her clients. We will follow her and purchase our jewelry from her forever. We LOVE Nicole!!!

Helzbergs has a beautiful selection and I am like a kid in a candy store! The salesgirl Nicole M. was so good in helping me make a decision. She asked the right questions including how much I could spend so I ended up with the perfect new ring. I will be back and send my friends to ask for Nicole!

My husband and I purchased the wedding rings from Helzberg Diamonds in Baybrook Mall. Mariia did an amazing job helping us. Very knowledgeable, attentive to details and nice. Thank you for a great experience and wonderful selection! Ask for Mariia, she will help you find exactly what you need.

Helzberg staff have been extremely professional and courteous. They have answered all of my questions and put me at ease with concerns of losing precious items. Even in the lost item replacement process they made it very simple. I highly recommend this location in particular at Baybrook Mall.

I have had non stop issues with this store ever since my fiance and I bought my engagement ring and wedding band from them. It has been such a bad experience words cannot even describe. I wish we would have bought my rings anywhere except here... Do yourself a favor and pass on this place!

Out of every store we've been to none have me as much good customer service as they did. They knew everything they were talking about told me more and had an answer to every question. To anyone who is wondering where they should drop by first, please go here for the best customer service.

Lovely. I came in for looking for an engagement ring. Louis assisted and helped me through this huge step that im taking and his bright attitude was exactly the type I needed to succeed in this. He answered every question and helped me through my options in a kindly and laughable manner.

We have purchased all of our jewelry from Helzberg Diamonds since the 1990's. They are our go to jewelry store!!! The employees are always ready to help & are all very friendly & professional. We went in the other day to get my ring & necklace checked & cleaned as we do every six months.

I usually go into a jewelry store and feel pressured by the salesperson. Brandi was amazing, she listened to want I wanted and helped me find the perfect ring to Express to my loved one how much they mean to me. Thank you Brandi for making me feel comfortable, you are the best!

Stephanie Pray was our rep and was SUPER helpful! Wish I could rate her higher than just 5 stars! Thank you for the guidance and patience in helping us chose our Christmas gifts for my mother (1st time granny), my girlfriend and myself. Merry Christmas and we will be back soon!

Belinda and Luna helped me pick out mine and my Fiancés wedding bands and they were an absolute dream to work with! The sweetest pair and I actually ended up loving their suggestions way more than what I had in mind, like true professionals in the art of wedding rings.

Couldn't be anymore perfect! Reyna and her staff did an amazing job walking us through the process of buying a ring. I absolutely love my ring and highly recommend Helzberg over another jewelry store.. they have the quality and the style for all walks of life..

Brandi is a associate who is freaking amazing! Answered all my questions. Had a smile on her face and answered all my questions I had. She was by far outstanding and deserves a raise for being attentive and friendly. Thanks for the best customer service ever!

We’ve been here many of times! Nicole helps us every time and she is AMAZING! She knows exactly my style and what I like, never to disappoint! Because of her we will continue to come back to this location for the great customer service and beautiful jewelry!

I had a amazing experience at Helzberg . Nicole M. helped my wife find the perfect ring . She made us feel like family and showed my wife a nice selection of rings that any woman would be great full to have .. Thanks Helzberg !! And expecially you Nicole H .

Bought a $6000 wedding ring from here a few years ago. I tried to sell it back to Helzberg, they wouldn’t buy it. went to get it appraised last week and found out my ring is only worth $800. Don’t make the same mistake I did. Do not buy from Helzberg .

My wife and I had an amazing experience at Helzberg thanks to Nicole. She made sure my wife found the perfect ring and didn't settle for just anything. I highly recommend stopping by to see her for all of your jewelry needs. Thanks Nicole .

We had an excellent experience with Nicole. She pointed us in the right direction to the perfect ring for us. We couldn't be happier with the customer service, the great selection, and the ring we bought. We'll be back time and time again.

Great Service and prices! I was undecided on which ring I wanted but Adam was very helpful and took extra time to help me decide! When above and beyond my expectations! Absolutely gorgeous ring!!! Ask for Adam if you go! Thanks Adam!!!

Our sales lady, Nicole M. was amazing. She immediately helped us after walking into the store. Her knowledge of everything that we were looking at was TOP NOTCH! If you do go to Bay Brook Mall....I highly recommend you ask for her!

I met with Nicole and Adam to look for engagement rings. They were incredibly helpful, knowledgeable, and personal. I would highly recommend Helzberg diamonds if you want a wonderful experience with expertise and a personal touch.

They have a team of all-stars with over 200 years come combined experience in the business. Nicole and Gwen worked very hard to find me EXACTLY what I was looking for. If you have specific needs this is the place to go.

Carlos Bravo - was truly nice and informative. Went above and beyond for options. Easy to talk to and super friendly. I would definitely recommend him to anyone who is looking to buy jewelry and know more informations.

They need to train the majority of their employees in basic common courtesy when interacting with a customer. A greeting. A smile. We are spending hundreds of dollars on a product. The least they could do is be polite.

Ms Belinda was awesome she was very sweet helpful and patient. She did everything in her power to make our experience here wonderful.... loved her service and love this store. Thank you again Ms Belinda & Ms Stephanie

Terrible service! Got my engagement ring and wedding bands from there and completely regret it. 3 repairs in 6 months for poor craftsmanship. The "14k Gold" tarnished. To say I'm disappointed is an understatement!!!

Bravo!!!! Carlos Bravo to be precise. GREAT customer service and fantastic customer experience. Very happy to have had worked with him. And will continue to do so in the future. …

Ms. Stephanie is a great. She helps me every time I come to visit her location. Would Holly recommend her to anyone that’s coming to you for service. She always goes above and beyond to please an Customer

I was looking for something very particular and sales rep Stephanie was willing to go the extra mile to make sure I had the earrings before I left town. Will definitely return next time I'm in the area!

I love the quality of jewelry. We have used Helzberg for almost 27 years. I love the people that work there as well. I would highly recommend Helzberg to anyone shopping for excellent quality jewelry.

We followed Nicole from Zales to Helzberg, she’s amazing at sales, she knows what to ask and never puts any pressure when helping look for whatever you need or want, we will come see over and over

My sales person was Belinda Hill. She was very knowledgeable, professional and friendly. She made my purchasing experience easy and very pleasant. I will definitely return for future purchases.

I’ve bought a few things there, the staff is nice, they’re a little pushy on sales but once you push back a bit they ease up. If you’re looking for G shocks they have a good quantity of them.

Great experience at this location with Stephanie on two recent purchases. She was non pushy and really took the time to educate me. She will be my go-to on any future purchases at Helzberg!!

Nicole Lopez and Leann were so helpful the other day and so nice. They always greet me with a smile and never pressure me to buy anything. I've made new friends and definitely will be back.

My wife I and been coming here to this location for all of our jewelry. Nicole is absolutely amazing such a honest and professional person to deal with our jewelry!!!! Thank you Helzburg!

Once again Belinda came through for us at Helzberg ! The whole staff is absolutely amazing and helpful. We just got my fiancé wedding band and we are excited! Thank you guys !

Fabulous store, very helpful staff! Stefanie and Adam both assisted with our ring shopping and we could not have been more pleased with the final results. Thanks Helzberg!

Belinda and Stephanie were amazing in helping us find the perfect engagement/wedding rings. Thank you both for the attention to detail and exquisite taste in jewelry.

Adam and Carlos are very professional and really nice. They were very friendly and showed us rings and helped us out with our inquiries. Highly recommend this place.

AJ/Adam was awesome! Friendly staff and always willing to show you any piece of jewelry with excellent knowledge behind the diamonds and settings. Beautiful rings

MS BELINDA AND MS STEPHANIE, VERY ACCOMODATING ,, BMVERY HELPFUL,, VERY KIND AND VERY COMPASSIONATE ON THEIR JAOB,, I LOVE TO RECOMMEND THIS STOREBTO MY FRIENDS.

Brandi was a spectator sales associate. She was very helpful and informative. I appreciate careful and caring employees like he . Thank you, I'll be back soon.

Excellent service! I was extremely pleased with their selection, and price. The staff was fantastic! I will definitely return to make purchases in the future.

Tori and Stephanie were very helpful and bubbly, and most of all patient with process of making a satisfactory choice. Do what it takes to keep these ladies.

Thanks so much to the staff at Helzberg Diamonds for always coming through for me!!! Special thanks to Belinda and Carlos at the BayBrook Mall location!!!

Just bought my first ring for my fiancé. Nicole Lopez helped us out picking a ring that was In our budget but also something that we knew we loved.

Shopping at Helzberg Diamonds at Baybrook Mall is very easy thanks to the excellent staff. Mondo was very helpful, knowledgeable, and friendly.

Belinda was very helpful finding the jewelry we were looking for and provided personalized service, we prefer to work with her every visit.

The employees at the baybrook store are phenomenal! They definitely go above and beyond for their customers. Extremely impressed!!!!

Best service received & a lot of helpful people. My personal jeweler is Carlos & he goes above & beyond normal expectations!

Nicole Lopez was so amazing ! Really sweet and helpful. I got my dream ring with her help! Great price, quality, and cut!!

Brandi was very helpful. Ask for her when you come! She helped me find a piece that i love while staying in my budget.