My husband and I rented a car for our garden route honeymoon for 8 days. Picking up the car was our first customer service interaction in South Africa and it was the worst one we had on the trip. What seemed to be the manager or supervisor was visibly rude to his own employees and not in the mood to assist us. It turned worse when he tried to upsell us his "special deal" insurance which was some numbers he scribbled on the back on a piece of paper. It felt very sleezy and not official at all. He got frustrated with us when we declined, saying we didn't understand what we were doing and tried using scare tactics to make us change our mind. Additionally, because we declined the insurance, the deposit was over R50,000. I've never had such a large deposit on a rental car. The experience was definitely not something I'd expect from a reputable company such as Hertz. Overall, the car was fine and we received the deposit back within a couple days upon return. All other employees we interacted with were very pleasant. Unfortunately we were very disappointed in the pickup experience with this one employee and I would not rent from them again.

I had a great experience with a car rental agency, and I'd like to share a positive review. The service agent, provided excellent assistance and made the entire process easy and enjoyable. Reinhardt greeted me with a friendly attitude and was knowledgeable about their vehicle options. He helped me choose a suitable car and ensured it was clean and well-maintained. Throughout the rental period, Reinhardt was professional and attentive. During the return process, Reinhardt efficiently inspected the vehicle, making it hassle-free. His positive and friendly demeanor left a lasting impression. Overall, my experience with this car rental agency was exceptional, thanks to Reinhardt's dedication, expertise, and customer care. I highly recommend this agency to anyone in need of reliable and customer-centric car rental services.

My name is Sarahina, I'd like to make noise about my experience recently hiring a car. I had a problem completing my online booking and had to leave it halfway. A few minutes later, I got an email from Delise BELL who offered to assist me complete my booking. In no time, my reservation was done. A few days later, I had to make changes on my booking due to unforeseen circumstances. I contacted Delise who sorted it out seamlessly. I've never seen anyone who responds so quickly to queries and not only that, but resolves them in the same manner. It is such a joy to deal with a person like her, and as such, because of Delise I am a loyal Hertz customer. We need more Delises around. Thank you for your amazing service Delise.

Rented a vehicle from Hertz and returned it on the 19th of October. It is now the 18th of November and I have yet to receive my deposit back. I have called customer services three times, each time they assured my they will contact FNB to cancel the hold on my money but still no result. I have emailed their customer service and just got told that money can take up to 21 business days to be returned, but as I explained in my email (which they obviously didn't read) it has now been 21 days and I have not received the money. Their deposits on rental cars are extremely high at R15 000 and having that amount of money be unavailable to me is a massive inconvenience. Highly disappointed in their customer service.

We inadvertently left a wallet in the car that we returned to Hertz at Cape Town International. When we got home we weren’t sure where we had lost the wallet. On the off chance we phoned Hertz at 7:00pm on a Saturday evening, when it was pouring rain in CT We were lucky enough to be put through to Kayla Keziah who looked for and found our invoice, tracked our car down and arranged for our car to be searched the next day. As promised she contacted us the next day told us that our wallet had been found and was being kept in the safe until we could arrange for its return. I felt that this was truly exceptional service and my wife and I are very grateful to her and to Hertz.

The car was fine, as expected. The service....terrible! I paid a deposit (350 euro) before I took the car. I returned the car in perfect condition with a full tank of petrol, so I am entitled to have this returned. I have been in contact with them for 2 months now, and they have stopped replying to me. I wrote to them under a different email and were very quick to reply to me, but once they realised I was looking for my deposit, complete silence. I chose hertz as I thought they were a reputable company, I thought wrong. I will never use them again, and I will be sure to advise everyone I can to avoid Hertz at all costs!

I have been renting cars on different purposes on different locations around the world and I have to say that the experience I had with Justin has set a new standard in terms of customer care. We have been struggling to go through the check in process because of issues with our bank and spend few hours looking for solutions and all along this time Justin has remain not only polite and professional but really nice, sweet and truly helpful. This is experience has not only set what customer care feel like but represents how much South Africa is worth being considerate as one of the best places around the world to visit.

I love this company and their attentive service at large. Been a customer for many years since I only drive automatic cars. For some reasons I'm stuck with them. Out of many employees Wesley has been my go to but honestly others but I didn't get their names were so good like him. This last trip even when returning the car after seeing so much going on in our country, I was like yes this the South Africa I know . I received so much respect and attention. We're and stil have good loving ppl in this country. If you do this to all tourists, I'm definitely SA will never fall. Thank you again. Much love and respect

The staff are friendly, service is quick and Granwil has been so accommodating when we have changed requests or arrived early before the car has been put in the bay. The returns staff are also efficient and the whole process from beginning to end is painless. When it is pouring with rain (which it has done lately) there is always a friendly security staff member on standby with an umbrella. Thank you Hertz - we have enjoyed building a relationship with you over the year and thank you to Granwil for helping us with our end of year bookings.

my service at Cape Town airport was shocking. The car was brand new (250 km) but had a crack in the front windscreen which fortunately my wife saw. . I was hopelessly overcharged for the car. R6000 for 6 days. I drove 200 kilometers= R30 per kilometer. When I returned the car I could not find the return drop off office so stopped at Bay 16 where I collected the car. There was NOBODY on duty, nor could I find anybody to help me. Eventually I had no option but to leave the car there and go. My flight was CLOSED when I got to departures.

We were charged more than what we were quoted when we collected the car with the supposed terms and conditions of the additional charges not mentioned when booking. They have now deducted the deposit from the credit card with no communication as to why they have done so. No one responds to the several emails sent. When we arrived at the airport to collect the car at 21:25 the guy who helped was really not very helpful and we were not able to check the car. There is no reason I would use them again or recommend them.

I had a fantastic experience renting a car from Renhardt at Hertz Rental in South Africa's airport! His customer service was top-notch, and he went above and beyond to ensure a smooth and pleasant rental process. Renhardt was friendly, knowledgeable, and made sure we had all the necessary information about the car and our journey. The entire experience was seamless, thanks to his excellent assistance. I highly recommend working with Renhardt for your car rental needs in South Africa.

I recently had an exceptional experience with Hertz Rent a Car. The service provided by Reinhardt was above and beyond, even going the extra mile after hours. The overall service was remarkable, with a seamless reservation process and knowledgeable staff. The vehicles were of great quality, clean, and well-maintained. Hertz's rates were competitive, offering excellent value for the level of service received. I highly recommend Hertz for their care, professionalism, and quality vehicles.

I want to express my sincere appreciation for the exceptional service I received from Reinhardt. His commitment to providing top-notch service in the rental car industry is truly commendable. From the moment I walked into their store, I was greeted with warmth and professionalism. His knowledge went above and beyond to assist me in finding the perfect car that suited my needs, budget, and preferences. Thank you, Reinhardt. Warm Regards, Clinton Lottering

I am a gold Hertz member and frequently rent or drop a vehicle off at the Cape Town International airport branch.. I have always received efficient and friendly service from them. I often had the pleasure to be helped Granville De Koker. He was always super helpful and often went beyond the scope of his duties to assist me with travel related issues. I can recommend Hertz Cape Town International without hesitation for your car rental needs.

I had the privilege of checking in with Hertz at Cape Town International Airport last minute. The Team at Hertz was kind and communicative. Granwil De Koker greeted me, was quick to get me my car and very pleasant and efficient. I travel a lot for work. I rent a lot of cars all over the world. This Hertz team was on the ball. Followed up on my booking in minutes, got me my car, and got me on the way. Top Class service from them. Kudos.

It is always a pleasure coming to Hertz and being greeted by staff that remembers you. A huge thank you to Granwil for making my day...it was a long bad day I was having, then I was told he was out on the auto and left with only manuals. Given what I day I had before coming into Cape Town, I was about to write off my day as a very bad day. But Granwil made my day with an upgrade. Thank you for turning my day around!

We travel frequently across the country. We always use Hertz as our car rental agency. The Cape Town team go out of there way, we have often had up grades, the team are efficient , friendly. The cars are always new and clean with low mileage. It is such a pleasure do deal with the CT Office. Ask for Reinhardt, he is the best. He goes above and beyond duty. Thank you so so much. It was a wonderful experience.

Excellent service with my US guests. Fantastic vehicle Totota Quantum mini bus. Collection was easy, and the vehicle ideal for families or groups, great visibility. My guests were a family of 6 of three generations and loved every minute even if I did ghe driving. Just recommended it to my next US group of 6 arriving soon. Thank you HERTZ! Anna-Marie Smith @Cape to Point Private Tours

Granwil de Koker is such a humble and professional person that he made me very comfortable and clearly understood my need and my budget constraints. I had many challenges booking the vehicle but he made it look so easy. The vehicle was the perfect choice and it met all my requirements and my guests from Germany. Well done Granwil and keep up the excellent job that you do.

Excellent customer service with a warm welcome at the Cape Town International Airport airport from Grandwill de Koker. A definite recommendation from me. The booking process was easy. There was clear and prompt communication. Pick up was simple. The car was immaculate condition Drop off was also quick. A special thank you again to Grandwi for his great customer service.

I have used Hertz in Cape Town a lot lately and there service is spectacular they are always ready to support you and get things done. More specifically last week I have been helped by Granwill De Koker and he as every other time he has helped me goes out of his way to make sure all his clients needs are met. Thank you Hertz from a very happy customer.

We rented a car in advance When we came to the pickup we got a car full of scratches – almost everywhere. The car was old and did not have basic finish such as screen (to connect to smartphone) etc. The car was with very small engine ( with regard to the size of the car) and where almost unable to accelerate in order to pass slow vehicle

Good day, what a good Cape Town experience. It is always nice to be greeted by friendly and helpful people. Thanks to Granville de Koker and the team for professional service. Even the team at check-in were very helpful when I picked up some scratches that was not on the check sheet and corrected accordingly. Thank you Joseph Kroukamp

Granwil De Koker thank you for assisting me when i rented a car. You were friendly, and in my exhausted state (from dragging my trolley up the steep incline) you still made me smile and assisted me with a manual car rather than automatic. Hertz is great service provider and Granwill was super helpful and friendly. Thank you!!

I had a great experience at Hertz. I felt like my needs were met and I was given a great car and they were able to provide an upgrade that day because they had extra inventory. Reinhardt was especially helpful in setting me up and making sure I understood the return process. I had a great customer service while I was there.

Being a gold member for years using the airport to rent a car at Hertz - never saw my name on the club Gold members screen or been feel teated like one and need to Wait every time before i can leave. Twice was given damage cars which I have to walk back to the office to ask for exchange Not good service at all

Satisfied, vehicle was ready, clean and as expected. Picked up on time - a little confusing insurance / deposit policy but was reassured after a brief explanation. Had a wonderful time traveling along the garden route South Africa, returned the vehicle without issues, efficient and swift. Recommend.

One is always in a bit of a huff after waiting for your luggage and then the long walk to Hertz, but all soon forgotten with the excellent and friendly service by Granwill de Koker at Cape Town Int. With clear information and directions I was in my car within a few minutes. Thanks Granwill

HERTZ Rent is the best of the best, I will never change my Car Rental mind to another car rental. The customer service 10/10, always friendly,an lovely. The car I rent today. Toyota RAV4 drive like dream! but Hertz thanks for the Great! and best customer service! Keep up the good work.

Greeted by friendly Granwil De Koker, he was incredibly welcoming and helpful. The customer service received was top notch and professional. No queues, walk in and in no time I was out of there. Vehicle was ready and clean. I do recommend Hertz to anyone. Thank you once again, Granwil.

Fantastic service! No queueing outside on the walk way in the sun. Wonderful staff, very prompt and helpful. I recommend Hertz for all the above and great prices. Thank you especially to the Manager for being so extremely helpful. Amazing service and such stress free rental. …

A logtime customer of Hertz, received a warm and helpful reception from Granwil, who recognised my UK Hertz membership and updated my SA Hertz booking. Modern low mileage car provided excellent service. Final bill was correct with no unexpected additional charges.

The service I got when collecting my car at Hertz Cape Town International Airport was excellent. Granwil de Koker made sure I was adequately helped and that I got the best car for my driving needs. We had a wonderful time using the car. No issues were experienced.

Excellent service, very good at answering any questions and when I had a problem they swapped the car at a different branch with no questions asked. Full deposit back quickly. I had the car for 6 weeks and they were very reliable. Would recommend!

Love this branch! Always organised, fast and efficiency service. Amazing staff; in particular customer service agent - Granwil De Koker. Friendly and knowledgeable, has me in and out and ready to go in no time, which is always highly appreciated.

It was such a pleasant experience arriving at CTIA to find the friendly Granwill De Koker to help an 'out of towner' get safely behind the wheel. The car was immaculate and the process with seamless. Will definitely continue dealing with Hertz!

Reinhardt has been absolutely wonderful! Took his time to speak through every question I had and really made me feel taken care of. Would literally come back and suggest Hertz to anybody because of his service! Thank you Reinhardt!

The staff member who assisted me (Granwill De Koker) was very friendly and polite. He was eager to answer my questions as this was my first time renting from Hertz. I will definitely use your services again based on my experience.

High deposit but lower daily rates. Return que was also the shortest which was actually nice. Service faster. Suzuki Swift. Must wait 7 to 10 workdays for deposit to be paid back. A bit too long I would say- but let's see

Always a friendly face at the Hertz Car Rental facility at Cape Town Airport. Was assisted by Granwil on 11 September and as usual the service was top class. Well done Hertz at CT International Airport. Wayne Stevens.

Excellant service from Hertz especially Granwill De Koker. He helped us with the problem we had with our booking which was not the fault of Hertz but Virgin Atlantic. Would definately book again. Thank you Cranwill.

Hertz continues to provide us with an excellent service, and I want to add a special thanks to Granwill de Koker, who could not have been more helpful in dealing with our reservation and car collection experience.

Excellent service upon arrival, and customer service agent Granwill De Koker was able to out beat everyone on price and terms, and made the booking and pickup super easy. Absolutely going here for my next rental.

Best car rental. Very reliable, super fair prices and after I had an accident they immediately took care of it without hassle or hidden costs. Especially Justin and Pierre where super friendly and competent

Fantastic car rental experience. Fast, helpful, easy, no hassling about adding on extras. Would rent a car here any time! Granwil De Koker helped us, and he was very helpful and friendly! Great experience.

I always book a care hire with Hertz. Especially thw guy named Valentyn Calorus was very kind , patient h even took me to thw car to show me thw features of the and startup details. My you are amazing

Excellent service from Reinhardt at Hertz Cape Town airport office. He is professional and friendly. Transactions were done swiftly and thoroughly. Would recommend Hertz any day. Thank you Reinhardt.

The service was brilliant, can in to change details because flights got cancelled and Reinhardt the agent at Hertz was amazing no buts just helped me and we could manage to get things sorted l.

Granwil De Koker is a delight to collect a vehicle from. Always super helpful and so friendly. One of the main reasons I keep on choosing Hertz as my rental of choice in Cape Town. Thank you..

Super quick pick up and return and well maintained car. You get it with a full tank and have to return it the same. There's a fuel pump right next to the drop off area so it's easy to top up.

Super slow, using trainees in peak December holiday season. Car offering went from T-Roc VW to something I’ve never heard of before called a mukka. With a take it or leave it attitude

A great big thank you to Granwill de Koker who walked the extra mile when I collected the car from Hertz - he was very friendly and gave me detailed directions to drive to Worcester.

I always have a smooth experience at Hertz at Cape Town International. The staff are friendly and very competent. Special shout out to Justin and Granwill, they are so professional.

Had a great experience as always with Hertz, Granwil was super efficient and got me on the road in record time. Really refreshing having such good service after a very long flight.

Hertz Cape Town Airport your are the best. You have an unexplainable care to your customers. Thank for making feel special . I wish you the best Christmas season with high returns.

Great service received from Mr Granwil De Koker on 29 September 23 Friday morning 6h00 am when I was collecting a car. Welcoming, friendly and good to explain terms & conditions.

The service from Granwil De Koker was friendly and prompt. We got what we needed at an fairly late stage of the day/night and were on our way with a smile. Thanks Granwil!

Excellent and fast service and was delighted with a free upgrade on my rental vehicle. My service agent Granwil DE Koker was efficient and professional - well done Hertz.

Granwil De Koker provided excellent service – the car was immaculate, the collection process was quick and straightforward, and he was exceptionally friendly. …

Granwil was great in helping us get our rental car, friendly, courteous and knowledgeable, he got us on the way quickly. The car was clean and in perfect condition.

Granwil De Koker was an awesome assist in getting us in the transportation needed to fit our mission. If you going to be in Capes town SA, I highly recommend hertz.

Granwill was very professional and friendly. The service surprisingly excellent. I definitely recommend Hertz rent a car to anyone who needs a vehicle. Thank you .

Great service by Reinhardt van den heever! Next time you arrive, ask for him by name! Effecient, professional and with a smile on his face! Thank you very much!

Reinhardt's service is exceptional. Our flight landed in the evening, and even this time of the evening he is friendly. Thank u for such a warm welcome.

We really received great service, Granville De Kocker was very friendly, helpful and made us feel so welcome. I will definitely use Hertz in the future

Car Cleanliness 5star, it includes all the car features you might need during your trip such as air-conditioned, radio, Bluetooth etc. friendly staff

Excellent customer service from Granwil. He was very polite and patient, and also took the time to explain the payment options to myself and my wife.

Granwill De Koker provided superb service to me when I recently hired a vehicle from Hertz in Cape Town. He was a pleasure to deal with that day.

We received a welcoming customer service from Granwil De Koker. He helped us within few mins. I will definitely recommend him to other customers.

Granwil DE KOKER was very kind and quick, and helped us get in a bigger car that fit our needs. One of the best services I have had at Hertz!

Had a great experience collecting our hire car. No queue and quick, efficient and friendly service. Thank you Granwil De Koker who helped us!

Granwil De Koker served us very professionally and we were fortunate enough to get a brand-new car for my two-week trip to the Mother City.

Thanks for the superb service Reinhardt! Someone all people need is a kind, friendly face to lighten up their day, you lightened up my day!

We rented a car for one day. It was super easy to pick up the car, Reinhardt was fast and kind! Definitely book a car when needed! …

Granville de koker attended to myself and my family in a very professional manner. And such a friendly man. An asset to your company

Granville De Kocker assisted us when we picked up our car at Cape Town Airport and it was seamless, no hassle and a pleasure.

Rheihardt was on point from the welcome, right through the check-out! Ev3n got me my favourite SUV, the RAV 4 hybrid!

Granwill De Koker is an extremely friendly and helpful Customer Service Agent. Thank you for the great service!

We got help from Reinhardt, he was very kind and patient. He also helped us to get something better.