Stayed at here few times every December to do Christmas shopping. Very central just a walk away to trinity shopping center ect just a short drive to retail parks. Hotel is great big family room. Lovely staff great service and supply extra tea coffee milk for rooms in reception area. Didn't find out till the 2nd day and already bought supplies. Great breakfast. Had little stuff for kids crayons and colouring pictures, letter to santa and post box. Parking is confusing at times we didn't pay 3 days straight away but went daily. £12 a day but £24 if you don't leave and come back in or £40 for 3 days we was worried if we couldn't get parked up as was very busy car park and anyone can use it. I would highly recommend holiday inn to anyone.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Big family room double bed and a pull out double sofa bed. Table and chair, TV, iron, hair dyer, ironing board wardrobe unit, bathroom with shower and toilet and sink plenty of room. Air con and extra electric heater if needed. Kettle and complimentary top up of milk tea bags ect. Bar open till 2pm and room services after that. Daily meals and evening meals available. Pasta, curry's, burgers, pizza, or Indian restaurant a second away.
Nearby activities
Shopping center, gravity center, parks, retail parks,
Hotel highlights
Quiet, Kid-friendly

IHG Platenium Elite Member I stayed on 15th October in room 504 17.10 23 I've edited the review following the hotels response below. Their response doesn't reflect or answer the points in my review. I've reduced service down to 3 from 5. Efficient check-in. Friendly staff. Room in need of modernisation. Thin windows - lots of traffic noise even at 4am. Not good for a decent night's sleep. Shower not very powerful. Shower head loose. I was unable to position it so I could have a decent shower, instead, having to stand almost against the wall to get wet. Lots of chipped furniture. Comfy bed and sofa bed. Ample storage space for hanging clothes. Breakfast OK. Decent variety. Hot option poor; over cooked sausages and bacon. Not very warm. Coffee from a machine that was disgusting. Not the most modern Holiday Inn Express hotels out there. Location good: frequent bus service to / from the City Centre (bus stops on dual carriage way or up the hill near the halls of residence. Buses operated by FirstBus. Train station 20-30 min walk or a bus or taxi ride. Top tip: Get a room not overlooking the dual carriage way.
Rooms: 1
Service: 3
Location: 4

Stayed here after attending Leeds Festival on Sunday. The staff are absolutely brilliant, big shout out to Beth for her customer service, she went above and beyond to make sure we were well looked after. Had two double rooms. Rooms are pretty basic but have all you need in them. Shower could do with being a little more powerful. Beds aren't comfy, but the pillows were. You have to pay £10 to park your car in the car park, this is made clear upon booking. (And easy to do). Can be a bit of a struggle finding it through Google maps though so be careful if navigating your way using Google maps!! Breakfast in the morning was sufficient, they even provided take away bags if you needed to rush. Overall a pretty decent stay and would stay here again. Beth is amazing!
Travel group
Family
Rooms: 4
Service: 5
Location: 4
Rooms
Quite basic but have all you need in them.

Good room, friendly staff, iffy breakfast (hot options very limited for vegetarians, vegans or those who can't eat pork). The main issue: owing to a problem with the parking meter (confirmed by desk staff), we were charged two nights for our car instead of one. Although Holiday Inn point out the parking as a key facility, payment is actually handled by a third-party: YourParkingSpace. Staff therefore ask guests to contact the third party themselves for a refund etc. This involves a time-consuming rigmarole with a QR code and a week later no outcome. Followed up on web chat with the company and got a robot - had to resubmit all details etc I am not hopeful. Very disappointing and reflects badly on Holiday Inn.

From the outside it looks quite a new building but it goes down hill quickly once you get past reception. The rooms seem OK on first inspection but dig a little deeper and you start to notice how tired the rooms are. Worst still for us (maybe not every room) we had quite a horrid drain smell eminating from the bathroom. Cleanliness wise everything that could be cleaned was quite clearly cleaned but you can't clean age... And it's been a while since the rooms were refurbished. Breakfast was good tbh but I suppose the once massive positive for this place are the staff, who were all excellent. Come on management, time for a refurb!
Rooms: 2
Service: 5
Location: 1

Stayed here during the cricket. I would normally say that the hotel is exactly what you'd expect from a Holiday Inn Express but this time it was different. I've stayed in many a Holiday Inn Express but never one with such friendly awesome staff. It made such a difference that the staff were so nice and got on so well together. Special shout out to Brendan. If any corporate people read this, then look after that guy. He's got that rare quality of making a huge hotel business seem like a friendly local place (even though we didn't get a discount on the parking!).
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

Absolutely disgraceful how one of our party were treated. Management need lessons on how to manage a hotel of this level. Management were very unprofessional. Disgusting how they treated one of our party. They would not allow them back into the hotel as they said they were not guest even tho they had keys to a room. Then the management felt our party was abusive because he was annoyed over the situation and called the police make the matter worse than what bit was very unprofessional do not stay here as they just want money and have no customer service at all. We will be going further
Rooms: 5
Service: 1
Location: 5

Stayed for one night only as attending a family engagement party in the city. We'll placed location for our needs with ample parking directly outside the hotel. Close enough for the city centre but far enough out not to be troubled by it. Seems a little trivial but did knock one star off the room rating for the wall decoration falling off but otherwise clean and well appointed meeting my expectations. If visiting Leeds again would definitely make a return reservation and recommend it to others.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great value

Whilst staying in Leeds for work recently we stayed at the Holiday Inn Express and it was a great stay. The staff on the front desk were exceptional - particularly Evan who greeted us and checked us in. The rooms were very spacious and clean. I wasn't disturbed by any noise or issues throughout the night. It was a short walk to a range of restaurants also which was handy for the evening. The breakfast in the morning was great with lots of options and the restaurant was clean and well looked after.
Trip type
Business
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Really over-priced room, they obviously increased the price for the cricket match. The rooms are very basic. The air-con was very noisy and we couldn't close the window properly. The included breakfast was poor. The scrambled eggs were the usual hotel gloop, the bacon was tough. The bread and coffee was ok. The staff were the best bit, very friendly and helpful, although at check-out time there was no one manning the desk for a few minutes. Also the double bed was very small.
Rooms: 3
Service: 4
Location: 3

Great hotel. Very clean and staff were polite and helpful. Good breakfast was included. Clean rooms that had everything you needed. Selection of snacks sold downstairs. Room had a hair drier and toiletries. Good location.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Nearby activities
Central location
Food & drinks
Small pub 1 minute away, surrounded by food places.
Hotel highlights
Quiet, Kid-friendly, Great value

In the middle of student accommodation blocks but was lovely and quiet overnight with convenient and well priced car park. Rooms are large, immaculately clean and very well equipped. Included breakfast was excellent with simple but tasty buffet. The best thing about this place was the staff who were without exception friendly and efficient and really seemed to care you had a good stay. Highly recommend for a good value stay especially if travelling by car.

15 minute walk from centre of Leeds, easy location and has a big car park (but £12 per night). Rooms are clean and beds comfortable however had to go without any of my appliances working as the plug sockets werent working and the Aircon is somewhat noisy. The TV worked but the kettle and other things not so much. Reception desk are friendly and helpful.
Rooms: 2
Service: 5
Location: 4

We had a very warm and enthusiastic reception when we arrived. We were able to park in the car park and leave the car there all weekend. It's a 20 minute walk to the centre of Leeds. The rooms are good, the same as most HIE rooms. Breakfast is good too, limited choice but included in the room price.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 4

Room was spacious and had everything you’d expect. Staff were friendly and helpful. Buffet breakfast was okay for it to be included with the room. Not super central but you can take a bus and you’ll be in the city centre in less than 10mins.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 3
Hotel highlights
Quiet, Great value

This HIE is situated between Leeds City centre and Headingley. My only real issue is that they don't have any rooms with king size beds. Breakfast was a little dull. Warm fresh fruit is not particularly refreshing. Plenty of parking and 15 minute walk from the station. All the staff were top class.
Travel group
Couple
Rooms: 3
Service: 5
Location: 5

Could not fault anything in this hotel. Location perfect walking distance to centre. Ubers are incredibly quick though if in heels! Staff here were incredibly friendly a d welcoming. Will use this hotel again if back in Leeds
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

Decent hotel. Clean. Friendly staff. Rooms good. Free WiFi. Room size good. No issues. Nice Indian opposite but about 1 mile from town centre
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 3
Rooms
Everything you need.
Safety
Women on top floors
Hotel highlights
Great value

Great location. Parking is good price. Breakfast was nice and the fact you can take it away is also good. Rooms are a good size however air con is very poor and alway needs to be on plus beds are hard also
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Kid-friendly

Standard Holiday Inn express, clean and tidy rooms but they are very dark. The staff are friendly and the breakfast was good. There is free WiFi which helps. The only problem is the location, it's near main road so the rooms are quiet noisy.
Trip type
Business
Travel group
Solo
Rooms: 3
Service: 4
Location: 3

A very clean and welcoming hotel with well presented staff that are helpful. The rooms are modest, clean and tidy The morning breakfast is worth that extra cost, and does set you up for the day.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

The food is so bland and tasteless The bathrooms look like the ones in hospitals. The manager ignored my concerns about bedbugs Oh, and there’s bedbugs everywhere, don’t get too comfortable. I still have bite marks.
Trip type
Business
Travel group
Solo
Rooms: 2
Service: 1
Location: 2

We had a lovely breakfast and the room was very clean. Staff all very friendly and helpful.
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 5
Location: 4
Rooms
Double bed very comfortable and all the appliances available.
Hotel highlights
Great value

Short notice booking, able to park on site, admittedly it cost 10 pounds for one night... clean and tidy establishment (apart from some bottles and odd items under the bed, obviously overlooked during cleaning, but everything else was clean and tidy) it's bad that cash isn't accepted at the bar.

Not a hotel I would recommend if wanting to stay central. There are 2 other holiday inn hotels in Leeds which are far superior. Car parking situation is not suitable, the car parking is clearly for the hotel but you have to pay separately and is expensive is parking over 24 hours.

Only issue we found was the window in our room didn't close properly and there was a draught coming through and the road noise was louder that we'd have liked however we stuffed a couple of towels in it and put the heater on.
Rooms: 4
Service: 5
Location: 5

It's not City Centre. Best to take a taxi especially this time of year. Limited menu but has a curry house opposite. No good if you are after a fine dining experience
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 2

A very pleasant welcome, as always at this hotel. Rooms always nice and clean, comfortable beds help give a good nights sleep. Plenty of decent amenities in bedroom, maybe missing a few biscuits to go with the tea/coffee in room, that aside a relaxing, comfortable stay.

We have stayed in this hotel many times in the past 8 years. Its now like being home from home. Staff like Sian, Gordon and Brandon who have been there years are very welcoming, friendly and helpful. I recommend this hotel all of the time and will continue to do so.

Lovely stay, rooms, food and staff were great. Although bed felt small only a double. 20 minute walk into centre of Leeds
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 4
Hotel highlights
Great value

Great hotel. Very clean, very professionally run. Very attentive reception staff. Helped us in our hour of need & even provided me with a complimentary toothbrush when I forgot mine. Thanks all for your help it was very much appreciated. Keep up the great work.

We went up to Leeds (7 people in total) to celebrate my Hubby’s 60th birthday & stayed at this hotel for 2 nights. The beds and pillows were extremely comfortable, the room was clean with an iron & ironing board in the room, lots of coffees … Read more on IHG

The hotel has an accessible car park and is situated just over 1 mile from Leeds City Centre and around 1 1/2 miles from Headingley Cricket Ground. The hotel is off a main road and walking to the City Centre requires the crossing of several … Read more on IHG

Great base if you want to explore around Leeds, close to centre and easy access to other routes out from Leeds. Must mention that we had very lovely and helpful staff! Parking extra £10 per day.... 4 of us stayed in one room, we had a very … Read more on IHG

Wanted to use this review to specifically highlight one member of staff who worked at reception on Monday morning/afternoon (can’t remember his name sadly). I had mentioned that my phone had gone missing the day before while I was at Slam … Read more on IHG

My family, three person and my puppy stayed in Leeds for three days. We loves this area and it is very relax when we returned to the hotel. Parking is convenient and you pay once and can park until you check out. To have a curtain in the … Read more on IHG

Travelled for business, it was evening when we arrived, the staff where pleasant and efficient, the ordered a taxi to take us for dinner and advised us of the bar opening times for potential nightcaps :-) There was an option for a softer … Read more on IHG

I have just completed a lengthy stay at The Holiday Inn Express in Leeds, and can say that without a doubt the staff at this hotel are the best I have ever come across. Without exception they have been kind, courteous, quick with advice, … Read more on IHG

I stayed at this hotel for 3 nights (23-25 April). I noticed my room was not clean enough the moment I entered into it. Later I found the light bulb just above the mirror was burnt out. The housekeeper should have known this would cause … Read more on IHG

This hotel was ok I would return. Great location a 20 min walk to the city centre, lots of places to eat in the surrounding area. I stayed on the top floor, clean room decent view. Negatives were the shower pressure was weak and the air … Read more on IHG

We came to stay at the Holiday Inn as it was very close to my daughter’s Uni lodgings when we came to visit her. However, aside from the easy location, the hotel was perfect for our needs. The prices were good for half term and a decent … Read more on IHG

Great hotel, great room, welcome refuge in snowy wet night but dont mention the breakfast. oh ok I shall - 4 items available as advertised but only sausages available and no staff or chefs around to assist. and this was at 9am when … Read more on IHG

central location in a safe student area, this hotel is only a 20 min walk from the city centre. Easily found and cosy, i would stay here again every time i visit. Great breakfast menu and friendly staff that are ready to help with … Read more on IHG

As soon as we arrived at the hotel the receptionist was really friendly. They're very helpful and listen to me regarding my sleeping issues and diabetes and immediately put measures in place to make me as comfortable as possible. … Read more on IHG

Always use holiday inn Always a great place to stay, very helpful staff, nothing to much trouble. Free breakfast what's not to like.
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

My first stay experience, the room is reasonably size, helpful that breakfast is provided. All staffs are friendly, cheerful and great service! The shower water pressure was low though and would be helpful if there is the … Read more on IHG

Stayed here with my friend as off to see a band at The Brudenell social club not far from hotel, great location and easy to get to on the bus from the coach station, bus stop practically right outside and cost around £2. … Read more on IHG

Simply terrible - poor staff; breakfast items missing (no bananas, oranages, no granola - if your veggie it's not worth the price). PriCe for a dog to stayt was not advertised before and a hefty £25 FORCED TO PAY FOR JUST ONE NIGHT.

Good experience, atmosphere is great. Bed is comfortable. Clean room. Nice people. Accommodating staff. Will definitely recommend the hotel for short stay. Food is also good. If going to leeds again definitely will choose the hotel

Reasonable central to access Leeds. Able to explore several different areas on foot and utilised train to go further afield as well. Room spacious good set up for breakfast ( although bigger range of veggie food … Read more on IHG

Rented a meeting room there (didn't stay) but Brandon on reception couldn't have been more helpful and efficient. Fab experience, happy to go back anytime.
Trip type
Business
Travel group
Solo
Service: 5

The best staff seen in low cost hotels. Very friendly and no poker faces.
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 5
Location: 4
Hotel highlights
Quiet, Great value

We really enjoyed our stay. Check in was fast and staff were really helpful. Slept well in a dark quiet and clean room. Breakfast was good, impressed by the choice. Again, new staff member was a credit to you

Nice clean room friendly staff water pressure could be better in the shower, breakfast was very well cooked tasted lovely and always was kept very clean would recommend staying here as it was well catered

Enjoyed the stay. Staff were lovely. Beds nice and comfy. Hot water. Plenty of towels. Value for money. Lifts work as we were on 7th floor. Nice thick blackout curtains for sleeping. Late checkout 11am.

No body wash in dispenser. No plugs near bed head. The TV remote was also intermittent. Staff helpful and food was well presented. Would use again
Rooms: 4
Service: 5
Location: 5

Had a great stay, nearby to the First Direct Arena (20 mins walk) and the city centre. Friendly and welcoming staff. Clean rooms and a fantastic breakfast. Couldn't ask for more, very good value.

Great hotel, 20 mins walk into Leeds centre. The staff were very friendly and helpful
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5

This hotel was excellent for our Christmas stay in Leeds, visiting family. Room was comfortable and well made. It was occasionally noisy at night, but we had the window open. Good location

Very good City hotel that offered excellent service and friendly staff. Rooms were good, breakfast excellent and is included in the price. It is about a 15 min walk to the city centre.

Rooms were pretty tatty. Exposed wood filler on the bathroom door. The metal flat roof had water dripping onto it all night.
Rooms: 2
Service: 5
Location: 4

Good location for city centre (10 min walk). Parking is payable. Staff great and rooms well laid out and spacious. All good.
Rooms: 5
Service: 5
Location: 5

Hotel was perfect the only gripe would be the cost of parking on the holiday inn premises is there a need to charge that’s about it other than that as previously said great stay

Staff were very welcoming and friendly and were very helpful in ordering taxis etc. Food was excellent -varied breakfast menu and pizza was good too. … Read more on IHG

Close to Leeds University Halls Of Residence and also just a short walk to city centre. Handy for deliverig child along with a whole car-load of their stuff.

Sian and all her team at reception were so kind. Also the waitresses at breakfast. So courteous. It was a pleasure to stay at this hotel.

Had to book last minute, as expected rooms spacious and clean, service great.
Rooms: 5
Service: 5
Location: 3

Convenient to what we needed, close to amenities, breakfast included, kettle in room and tea coffee facility. … Read more on IHG

Super friendly staff, clean efficient rooms. Restaurant nothing much to write home about. Not bad, but serviceable.

Nice clean, comfortable place to stay. The only complaint is that I had to pay for the parking.
Rooms: 4