The service is very good. The staff is very patient in explaining the products I am interested in. Even if I have many questions, I will not be impatient. We went to the Great Ocean Road and Penguin Island in a small car group, there were not so many people, it was very comfortable, and the driver and tour guide took good care of us.

Although there are many Chinese travel agencies in Box Hill, we always choose Holiday XP for our annual travels because this travel agency has professional services, reasonable prices, and a good attitude. So if a friend asks me to recommend a travel agency, I will not hesitate. Recommend Holiday XP. …

Two tourist attractions were cancelled without letting us know until we started the trip. Surprisingly, the driver and guide took his family along the trip. Took the family to lunch, had kids have ice cream but when customers needed translation when ordering food, he declined. Won’t go to this place again.

I recommend the Philips Island Penguin Tour, especially the tour led by JOE. The explanation is very professional and can help you get to know Australia better. It also takes you to see other attractions that are not on the list. In short, it is highly recommended!

The team arranged the itinerary professionally and provided good service. It is also the Travel Agent that I have seen in Australia that provides the most abundant projects and the largest selection of international travel destinations. Write a thumbs up!

The professional team and high-quality service make it possible to have a full itinerary throughout the day without having to plan your own itinerary and drive. Sure enough, leaving the trip to the professional team saves you worry, time,

A very wonderful experience. The two-day and one-night trip to Mt Buller at the end of July was perfect, with one day skiing and one day enjoying the scenery. Our first day was a sunny day, and it was very warm after a while of exercising

I thought it was a group tour, only to find out it was a chartered car after setting off. It made me feel like the worst travel experience I have ever had. The tour guide and driver are very professional. If you have any questions, they

In Australia, this is the first time I have used a travel agency that I am satisfied with! The staff is really enthusiastic and the service attitude is very good and they carefully help me suggest a better itinerary. The price is really

Super Dodgy travel agency!!!! I booked a Mt Buller tour with them in July. Because of the lockdown I have to cancel my trip, so I applied for refund at the beginning of August. On their refund form, they said the refund will take 20-28

The service was so bad. There was a man who seemed to be from Taiwan and the staff was very poor. He called to consult and was told that he would receive a reply but then nothing happened. He would never patronize this store again! ! !

When you asking questions about the trip, the sales person will chase you to pay, if you don’t pay next day they will tell you the hotel you want to book is fully booked, they forced me to down grade it, the person who answers your

Extremely disrespectful, unprofessional and unreliable. Can't have a reasonable conversation. When I attempted to take a refund for a service not provided; the guy, who claimed to be the owner, deflected and accused back.

Great travel agency, very good service and very attentive. They helped us arrange our trip very well. Pre-planning helped us think a lot. If I have the chance to travel again, I will look for this travel agency again! !

The management is chaotic, shirking responsibility, and not even a penny of the money promised to be refunded. I will no longer participate in any projects organized by them. Very bad, no one else.

The customer service lady was very good. She introduced us the most suitable itinerary based on our needs. We had a great time. The price and service quality were 100 points. Highly recommended!

Booked a trip to Melbourne Snow Mountain with my friends and it was a great experience! ! Our tour guide was very friendly and provided us with a great trip. highly recommended!

very terrible I would highy recommend any other agencies like "go west" or "wine hop tours". This one you can't have coffee or eat in the bus and they force everyone to tip

Very deceptive company and deceptive manager. The agent will charge at least 50 RMB per ticket if you buy a package. You can book the replacement by yourself.

The service attitude is extremely poor. After saying hello, my face collapsed. It doesn’t have to be like this in the cold winter of the industry.

Although During these difficult times, Although the refund was delayed. But the refund still came through at the end. Very trustworthy business.

Very attentive and great service! After a whole day trip, our group of friends all had a great time A good travel agency worth recommending!

Very friendly staffs with satisfied services!! I booked ticket with them~ I recommend this travel agency to other people as well! :D

The service is enthusiastic and friendly, the fees are reasonable, and the customer is always considered. Definitely recommended.

The planning was very careful ~ the tour guide was very nice and I learned a lot of Melbourne knowledge along the way …

Harry is the best I am very willing to help and easy to communicate with. Thank you for your quick and powerful assistance!

The service attitude is super good, the efficiency is very high, and it is a very humane travel agency. Highly recommended!

They have idiot drivers. They don't know how to drive bus, their driver drive very dangerous bus. Be careful to hire them.

I highly recommend this store. The service is professional and thoughtful for customers. There are many travel routes.

Excellent Services with details with Competitive price!! They are always my first choice …

The service is very friendly and the itinerary is well arranged. It is worth recommending to everyone …

Brian from this agency has been very helpful in assisting with our flight itinerary for our upcoming trip.

The service attitude is very good and they are very patient in arranging all the travel needs.

No one answer my calls, don’t bother book your holiday trip with this company. Seems dodgy

The service is very friendly and the itinerary planning is also very good! Recommended

Haven't been in since I was selling badges for Box Hill RSL and thank you for that.

The high-quality service and great-value itinerary brought me full of memories.

This travel agency is one of the best travel agencies in Melbourne.

The worst travel experience ever. Driver is very rude, impolite.

Super quality and professional service! ! Great value for money!

Friendly service and detailed answers to questions

Great experience! So much fun with the trip :)

Great experience with holiday XP. Recommended

Many choices, good service, recommended!

Good teller service through phone call.

Fun trip, great tour leader …

Happy and fun, full of laughter

Such a good service from Angela

Worst customer service ever

Staff are nice

Chinese run