Not greeted by one person Next door to ozmosis surf Played weird music went to platypus instead !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After several terrible experiences, I'm finally writing a negative review bc I cannot endorse awful service. That may not be accurate for every employee there, but a few rotten eggs is enough to taint my entire impression of Hype. Used to frequently buy from the store (at least a few grand within the last 3 months) but will be bringing my business elsewhere from now on. Previously have had mishaps with shipping and getting a newly released shoe ordered into the store from interstate. Was promised it would be there in less than a week, probably five days, yet I didn't get it for the next three weeks bc of miscommunication between the coworkers and employee error. First time I went in after a week of my order and the employee said they're still on the way, which I found out later was a lie. Then I came back a good a few days later, still no sign of my shoe and was told to just wait and come back. Then she finally checked in the system and thought the first employee who served me didn't fully complete the order... THEN the initial employee finally called me and the shoe had been there the whole time but every time I had come in she wasn't there sooooooooo nobody else knew where she put the shoe I guess??? No clue, but in the end I didn't get to gift the shoe for Christmas in time. And today's incident was the straw that broke the camel's back. I get that it's tiring to work in retail during Christmas and when you have sales post boxing day but part of the job is learning to keep cool and common human decency is not to be rude. So when you're closing, why don't you announce it nicely and give your customers a couple minutes to gather and go.. instead of instantly yelling "we're closed, get out" especially to people who didn't even know you were closing Employee YELLED at customers about coming in even though they didn't know the store was closing. Plain rude. Just gently say to people that are already in store too that you're closing instead of expecting them to realize while bent over trying shoes n also not expect they leave within 5 seconds.

A huge thank-you to an outstanding young staff member called Michelle, as her product knowledge, professionalism, patience and overall helpfulness helped me find a great shoe after a foot injury. Michelle's fabulous assistance the first time we visited the store turned my partner and I into loyal Hype customers. We have bought two more pairs of shoes from Hype since our first visit, and it will now be our go-to store for any new shoes we buy over coming year. Staff as good as Michelle are a rarity, so I hope Hype appreciates her! The stock at Hype is also excellent, especially as they hold less common brands like Autry (US) and On Running (Switzerland). The QV store is spacious, well lit and comfortable. It’s easy to see what's available, and there is plenty of space for trying on shoes. Overall, it’s an excellent store. Also, the rewards system (providing cash for future purchases) is very welcome! My partner and I have also now bought from the online store, which was easy to use with fast delivery.

Went in tonight to buy a pair of Adidas. I was assisted over 45 mins by a staff member named Rebecca, who was super helpful, honest, friendly and professional. Turned out they didn’t have the exact size+colorway combo I was after, so rather than try to sell me into something else Rebecca ordered them online for me ensuring they will arrive directly to me. The thing is, she did this for me knowing full well that the sale will not be attributed to her target, yet she insisted that it didn’t matter because she would be happier knowing I got the exact pair of shoes I wanted. Gotta say that totally rocks, and Rebecca if you’re reading this ‘Thank You’. I’ll be back to Hype for my next pair because of your great service.

I love all the varieties of shoes but customer service is horrible! Was wanting to try on a shoe size and a young girl helped me out , she walked away and I never saw her again, thankfully the size was correct so I went to the counter and 2 people behind the counter didn’t even say hello or recognise I was there. I had to ask if I could pay for the shoes, the guy who served me still continued talking to another customer while serving me and the only thing he said to me was “who served you? Was it that girl with blonde hair” of course I said yes and it was so uncomfortable, it seemed she was in trouble for letting me walk away with the shoes to the counter . The guy at the counter was incredibly rude too. :(

Order two pair of shoes from internet and I write the address to QV store( I was thinking that one is click and collect) and I just got one, another one disappeared and the staff said the shoes from different warehouse so they dont know , I checked the tracking for both shoes it shows that they delivered in same date, so where is my another shoes? Although it is my problem made the mistake in the shipping address, I think the staff should help me to slove the problem after BLAMING sent to their store! Also try to contact customer service they was nice at first time but still not solved

Personally, the customer service from the 2 employees I spoke to was quite bad. They just seemed like they didn't want to be there and seemed annoyed to talk to me and my partner. The dude was also yelling at people who were coming in that they were closing soon instead of just politely telling them. Overall, quite a bad experience.

Great store. Customer service was excellent. Not in your face but really helpful when needed. Really good selection of shoes. Purchased a converse shoe and it was $10 cheaper than in the emporium at Glue. Highly recommend. Also had a good deal on socks the day we went so we purchase those as well.

The staff there are quite friendly. However I was given one side of the lacsote I purchased from the display which was a bit dirty on the sole and probably have been tried on a number of time. They should have informed me and I would not have bought them.

Confusing store hours. I ordered sneakers for click and collect, the email confirmation gave wrong opening hours and the store already closed when I got there. Tried live chat but the hours they gave me also wrong. Customer service also hard to call.

We were just asking a staff if they had the size we wanted, and this guy’s attitude made it seem like we had asked the dumbest question in the world. There are plenty of shoe stores around, but this one has nothing to offer except for trendy decor.

Bought a pair of shoes online were to small, Brandon sorted it out no dramas and also helped me pick out a fresh pair of reeboks! Great service and the man knows his kicks

Very bad customer service i get wrong items i just refund but hype dc canceled my whole rewards if you don't want give customer rewards maybe you can cancel this promotion

Had a wonderful shopping experience here today with Justin. He was so personable, helpful and knowledgeable. What a valuable staff member for this store. Thank you.

Had a great experience here with Imogen! She went above and beyond bringing out different options for me. Really happy with my purchase ☺️

Great customer service when I bought my new ASICS runners. The young blonde sales girl was just so helpful. Thank you !

Great selection of shoes with a dynamic store layout. The staff are friendly and very helpful, thank you !

Although they cop the limited release shoes. The Staff product knowlegde is average at best.

Not greeted once. Staff just stared at me. Was there to buy something, I left promptly

Thank you for David, I got such a good service from him. …

Justin was so helpful and friendly! Such a G, passionate about a good at the job

Tons of choice, and very friendly staffs, differently recommended this store!

The staffs weren’t too friendly or helpful. Items needed were out of stock

Best customer service, by MICKEY Beat salesman I ever met 10 / 10

Shocking customer. They lack training in customer service.

The staff here are legends, thank you so much.

Great staffs with professional services

Very good selection, and kind staff.

Keegan is a legend. Amazing service

Staff needs training or firing

Top range shoes …

Bad customer service.

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