This is the worst experience I’ve ever had at a hospital. EVER….and I have a real good amount of experience. I will NEVER recommend this hospital to anyone ever, and I do not normally feel compelled to leave a review, but I have to share my experience in case it may help others. First off, I never received any communication on surgery pre op, just the date. No pre op mailings at all. So I really came into my cancer surgery uninformed. Not that big of a deal as I can figure stuff out, but I can’t imagine for someone who has trouble with that type of situation. Absolutely no information post operation from doctors or multiple residents I believe all had knowledge of my case….Obviously someone should follow up in a reasonable amount of time after a major surgery to inform me, right? Nope. Not a one doctor dealing with my case stopped by nor was I talked to by any doctor post op or on rounds. Still have not seen a doctor post op and it’s been 15 hours at least since my surgery. I also had a MRI post surgery but the resident who ordered it didn’t respond to whether I needed IV contrast or not…SO I MADE THE CALL and said yes which I believe was right, but still not sure. Then, they make you share a room….no communication or choice on this. I would have chose a different location if possible had I known this. I was in shock upon discovering this POST OP WITH MY FAMILY AS I WAS WHEELED IN…..I did have a very nice roommate though. So, as you try to sleep in pain the best you can, nurses and multiple other people going in and out of your room at all hours for someone else. Which is necessary for my roommate and I totally understand that. The picture below is my room at 2:14 am with door open for 5 minutes which woke me. Now it’s 2:22 am and I had to call the nurse back because no one is coming by to silence the alarm on my roommate’s machine! I also feel horrible for my roommate as well because he is awaken every time I get meds or checked. Absolutely terrible service. I also snore when I’m extremely sleep deprived so it can’t be relaxing for him either. Update at 4:00 am (second photo) - now they are stopping to take my vitals, which is normal and both staff are very nice…but instead of drawing my blood out of the IV already in place, they had to draw it from my arm because the one staff isn’t allowed to out of the IV, yet the nurse was with my roommate and could have? Weird. Plus, waking my roommate as lights had to be turned on for the draw. Do not have an inpatient surgery done here if you have a choice. This is by far the most unprofessional and low grade experience ever…..and it’s only 2:30 am of my first night. Very poor quality of a patient experience. I will update more after discharge. So far, this system has billed my insurance over $700K with everything done. Now I know they negotiate lower rates but that’s what I know the top line dollar amount is because that figure is listed in my EOBs. You would think better service and accommodations could be had for that price.

My dad was airlifted here after being diagnosed with cancer.this hospital is terrible no communication whatsoever the nurses have no clue about anything or they act like they can't be bothered I visited my dad this hospital is so disgusting and filthy I don't know how they aren't shut down it's very unsanitary my dad had a surgery done and was shoved in a small room and had to have a roommate the reason was oh it's were ever we have room to put the patient he did get moved to a bigger room by himself while I was there the food they serve them isn't great at all it took 3 days after being admitted to find out he had pneumonia. They still haven't even discussed treatment options with him the people working here aren't very friendly at all they walk around with looks on their face like they hate it there I Do Not Recommend sending a loved one here at all if you can go elsewhere cause this dive is not it! I give one star because the head nurse who came in after I was there visiting for awhile was very nice and kind she's about the only good thing I can say about that place. One of the nurses had a sticker over her name on her badge which I thought was super unprofessional also his monitors were going off for quite some time before anyone checking on him and when he called the nurse would answer but take awhile to come help I asked for ice she never came back with it my husband had to go get it at the nurse station because my dad's throat was sore and he was very thirsty.

Not enough beds, not enough staff and on top of it most employees detest working there. The only redeeming quality is it's only 30 more minutes to drive to community in Anderson. My last ER visit I walked in with a dislocated finger to a room with 19 people in front of me with the guy in front of me had already been there 6 hours. The nurses were stressed and overwhelmed. The hospital didn't have any Free beds upstairs to move the er patients into so they were stuck at a standstill. I left drove 30 minutes to comunity hospital in Anderson. I had 1 patient waiting when I walked in. Within 10min I was intaked and in a room. In another 10 minutes I was in x-ray and 30 minutes from that my finger was relocated and rexrayed before I was discharged barely 2.5 hours from when I walked in the doors. When I got back home 3.5 hours from when I left I just wished Ball hospital had some local competition to force them to get on their toes. Ball hospital does not do an expendiant job, ever.

I had a procedure done here yesterday, 5/31/23, and before I even went in to register, I met an employee who works at the front desk, and she was outstanding to meet and talk with!! It was outside, before I knew she worked there, and we, myself, my sister and her, talked about a half an hour, and she made me feel so welcome, both mentally and spiritually!! I have agoraphobia, and other disabilities which have made it very difficult to be around others I don't know, as well as hospitals in particular, but I was not uneasy about anything from before I went in, through the registration process, and everyone who assassinated in the procedure!!! I can't thank everyone enough, I only pray I can help you, or anyone in need, as much as you helped me!! Thank you all!! God Bless

At arrival no one knew my husband was supposed to be admitted. They finally found someone who did. The other information that was not communicated was how long we would be in the hospital. We were not expecting 5 days. However, The nurses, doctors and techs were absolutely wonderful. I cannot say enough good things about the staff on the 3rd floor c unit. What was really bad was the food, thus the three stars. Half the time my husband did not get what he ordered. It tasted really bad and the portions were so small. The options for myself were sandwich shops and a tiny cafeteria which offered very little food. The Bistro was by far the best food you could get in the hospital.

I had a horrible experience with scheduling directions and even had 2 nurses tell me they was too busy to help me with directions after being directed to the wrong place twice .I came across this woman name Connie that works in registration who was an absolute godsend. She calmed me down made calls to get transportation to navigate thru the hospital to walking me to where I needed to go and explain the process. Connie in radiology you ma'am are EVERYTHING that hospital needs and for that I thank you you have made the beginning on my journey a little easier

May 2022 I had to go through surgery to remove a mass that was on my right lung. The doctor that did the procedure was Dr Karen Reiger & she walked me through how long the procedure was going to be & what she was going to do. I’m not going to lie I was terrified but she let me know I was in good hands. After surgery I had to stay in the hospital for 2 weeks & the staff there were awesome & they made sure that I got everything I needed. I owe everything to the staff at IU & Dr Reiger. Thank you guys so much for saving my life.

I wish I could give 0 stars. My mom was transferred here after determining she had late stage bone cancer. I was in town for 3 days, requesting to speak with the hematology/oncology TEAM. I never spoke with 1 doctor on that team, after multiple requests. Communication is key, and there is no accountability in that hospital. The doctors need to be told they do not walk on water, and communication is part of their JOB. In addition, it’s filthy, and no resources on the weekend. Never send a loved one here, ever.

My MIL is there now recovering from surgery for lung cancer. The care Is subpar and the inpatient floors are just over all dirty and run down. I can see why Medicare gives them one of the lowest hospital ratings in the city. It just feels like a serious mistake can happen at any time and communication is non existent. If I had a loved one that needed surgery, I would look elsewhere. It most certainly is not a “state of the art cancer center”.

I use IU Health because of the doctors, but I always hate going to appointments and more so, I hate having to call them. Their support staff is awful! They never seem to know what's going on, they transfer you to the wrong department constantly and they are many times rude and unprofessional. It seems the only people who know anything there are the doctors and the rest of the staff barely graduated high school... if that.

Dr. Andrea Schaffer blamed all my pain on "fibromyalgia" and "in my head". Her bedside manner is non-existent and her favorite response is "fine". Might as well be saying "whatever" with that attitude. My diagnosis for her: Grade A Narcissist who loves to gaslight her patients. If she hasn't heard of it, it doesn't exist. What a joke and waste of time/money.

1. Super long wait time; 2. Signs for speciality directions are absolutely confusing and inconsistent every time I visited. 3. The appointment is outsourced by the stupid and money-driven app Zocdoc. It sometimes overbooks patients with IU Health system and gets you kicked out before the appointment. Not patient-centered AT ALL!! 4. Parking SUCKS!

My mom died after having surgery here in 06, and my sister later died in 23, after having surgery at the same hospital. The nursing staff was too busy talking to make sure she received her dinner in spite of her being a diabetic. I wouldn’t allow my dog to be treated here. If you value your life or loved ones don’t use this hospital.

If you’re into subpar kindness, exceedingly long waits. Unapologetically unorganized healthcare, topped with some excruciating frustration at every single turn, then this is your spot. Oh, and up to $30 a day parking for both patients and family! But hey, “all the great docs are here.” (was there 10 days)

I want to commend your lab employee, Tatiana Jones, for a job well done! She was very kind and pleasant, and I could tell she really loved her job! I was impressed, that she was able to draw my blood, on the very first try too. Nobody ever gets it on the first try! She's a keeper! …

My experience was for the most part really good great liver team , great surgeons great nurses except 1 or 2 of them they were awesome. I had the best nurse practitioner " lyndi messor " very smart and very helpful. I really appreciate everything she did .

IU hospitals are the one's I choose for their capabilities, medical knowledge and knowledgeable staff. All services are available and the most up-to-date equipment. IU hospitals saved my life a couple of times since 2017.

Not the highest quality of care; hospital facilities are not the best either considering they charge everybody for parking but won't spruce things up.

This place looks like a psych ward it smells awful and the nurses have so much attitude

I had my lung cancer surgery there and the staff are wonderful and very talented