Went in to an empty store today (31 3 2023) as Husband likes the clothes and a 50% sale was on. One young woman working behind the till. No other customers. I looked at her to say hello and she immediately broke eye contact buried her head in an IPad. She continued to do so for the rest of our time in the shop, no greetings, no offers of help etc. We decided if her IPad was so important we best let her get on with it and spend our money elsewhere. Courtesy costs nothing, lack of it in retail can cost a store one if not several lost sales. Just saying!

Awful customer care! Walked in the shop, 3 people working, 2 male and 1 female attendants, no help at all. Not one of them came over to ask if we needed assistance ! I love the Jack & Jones brand, but please train your staff to be polite and attentive otherwise you’ll lose more loyal customers like me. (Location: Leicester Highcross).

Jack Jones is a great shop. I like how the t shirts are arranged. Someone always asks if I need any help. The size labels are in the wrong places which means it's a hassle to find a top with my size, but staff always come and ask if they can help with sizes which is nice.

think both the lads on tonight (26/11/2021) deserve a medal. whilst serving the terminals shut down and both of them couldn’t apologise enough. Think they handled the black friday madness really well- thank you for your fantastic customer service during a crazy day! :)

Was on a day trip with my family, very helpful young lad helped us pick out a jacket for my dad, £65 reduced to £30, also threw in a cap for nothing as there was a 3 for 2 deal, nice shop, will be going back, cheers …

Customer service is second to none, extremely polite and helpful. Great variety of styles and designs all for a reasonable price for the most part. Use this shop monthly it's so good.

Love this shop nice staff great service I do like the Intelligence Mike Denim Jeans range I wore my old ones out and bought some like for like replacements Well done J and J

Hi it's me again Sue and I can let you know that the staff are not very nice at all . They are about as helpful as a barracuda . Yours faithfully Sue . …

Gents clothing / casual fashion store providing seasonal clothing at a great prices. The store is covid compliant and provides a safe shopping experience.

Friendly and polite staff, who spent a lot of time with me whilst i picked out some items from my husbands birthday. Great prices too!

Quiet shop but has good affordable clothes with an outstanding price to quality ratio

I'm beginning to like this store because I'm finding clothes that fit me …

Good range of fashionable clothes, was pleased with the 3 for £25 on t shirts!

Excellent clothes, friendly staff and an overall great experience.

Git some chinos and jeans from J&J. Love them. Good quality …

Great staff who are attentive and always ready to help.

friendly helpful staff and good offers on in store

Good range and prices, I picked up a few bits.

Very cool men's clothing and great prices

Clothes what more do you need to know

good value and good quality clothing

Good place for quality clothing.

Des vêtements de toute saisons

Online prices are better

Always got good stuff

Great sale prices

Quality clothes

Worth the price

Very expensive

Loved it