JB Hi-Fi Camberwell is a top-notch electronics store that offers a vast array of products from various brands, ranging from televisions and home theatre systems to computers and smartphones. The staff members are always ready to assist customers and are knowledgeable about the products they sell. They are approachable and can help customers choose the best products that suit their needs. One thing that sets JB Hi-Fi Camberwell apart is their competitive prices. They frequently have sales and special promotions, which make their products more affordable than those found in other electronics stores. Moreover, they offer price-matching guarantees, ensuring that customers get the best possible deals. The store's layout is also user-friendly, making it easy to navigate and find the products you need. They have an extensive selection of electronics, and the staff is always on hand to answer any questions you may have. The store is well-stocked with products, ensuring that you can find what you need when you need it. In addition to their physical store, JB Hi-Fi Camberwell also has an online store that provides customers with the convenience of shopping from home. You can browse through their products, select what you want, and have it delivered to your doorstep. The online store also offers exclusive deals and promotions that are not available in-store. Overall, JB Hi-Fi Camberwell is an excellent electronics store that provides customers with quality products, excellent customer service, and competitive prices. If you're looking for the latest gadgets or electronics, JB Hi-Fi Camberwell should be on your list of stores to visit.

Terrible customer service - they do not value a customer's time, even when a product is within warranty. Nokia 7.1 purchased outright 14/12/2018. Phone stopped charging consistently in 2020. Would only charge 50% of the time. Tried with multiple charges/cables with same result. Bought back to Camberwell store approximately March (case number 5291987). Repairer replaced motherboard? Two months later, same issue. Brought back (case number 5388456) and specifically outlined that the charging port needed to be looked at. Came back from the repairer without any paperwork, so I don't know what he had been done. Two months later, same issue. Third time back at JB. Little frustrated now. Spoke to the manager, who magically was able to charge the phone out the back. Will send it off for assessment if he deems the phone to be functional. At this point, after being back twice for repair, I have little confidence in their chosen repairer. ETA given for me is up to 4 weeks, which is simply too long. Will escalate to ACCC/Consumer Affairs if I'm not giving a full refund. Will not buy Nokia again. Will now shop at Officeworks. Not recommended.

Bought a TV priced at $1,095 and asked them to match Appliance Central price $970 (incl delivery). Instead of matching the price, we were convinced to buy a $429 soundbar at an attractive reduced price $299. We thought we got a good deal but upon coming home and search internet, we found $299 is a normal promo price at JB hi-fi. So they didn't match price for us and manage to upsell us without us realising it. Not happy! The TV we bought also has display issues (no pictures at the right bottom corner and horizontal & vertical lines). Still anxiously waiting to see how this can be rectified tomorrow. Hope this can go smoothly. Staff were friendly although had to wait long time in store to get help. The two star rating is because of no price match and packaged upselling as if it's special price when it's normal JB hi-fi online promo price. We were unaware because prices in the shop only showed normal price, no promo price shown in-store at all. Update: the faulty TV and unwanted soundbar were now returned with full refund. The staff was friendly and accommodating. So I'm giving one more star.

Fantastic experience. This store is roomy and not overcrowded. Lots of walking spaces. All the major brands of smartphones are on display. It is very easy to find what you want and compare with other brands. The best layout of JB Hi-Fi stores that I have visited so far. Also most of the fashionable electronics included smart watches, computers, iPads and smart TV's can be found in this store. There are many DVDs/Blurays and CDs to browse. Shop assistants are friendly and helpful. They even apologized if you wait for a few minutes. So courteous. They try their best to look for what you want. I bought the beautiful Huawei Mate20 Pro Mid-night Blue and its flip open wallet cover. There is a promotional offer of $200 off the sale price of the phone plus free smart watch worth of $399. They are many other bargains to look for. There are more than 1000 parking spots around JB Hi-Fi in Camberwell Place. Highly recommend to shop in JB Hi-Fi Camberwell.

Went there last night to buy a blu ray player and wanted them to price match big w. Had the most arrogant and difficult sales rep at JB Camberwell. He was older and worked near the TV area and was just being difficult and a really unpleasant. He first said he can't price match as Big W get some discount and jb don't and then when I asked him so JB Hi-Fi don't match big w he back tracked. Then when I showed him the big w price on their website he then goes we will only match that price plus delivery charge and then when I told him it was an in store price he goes that I have to call big w and confirm that it was in stock before he could match. This was 5 mins of him just being difficult. I have been a regular customer at this shop but no more. I left in disgust and drove to a big w half an hour away and bought it there. Way to go jb Hi-Fi get rid of that miserable arrogant sales rep. What a bad experience.

-10 star for service. I just bought Hisense tv 50" yesterday staff quite o.k. But when we arrived home after set up and plug on I found the screen was crack inside. I just came back and ask staff what we can do( l'm not sure that our fault or something wrong from factory)Also they ask us to bring it back. After I told them that we already break the box coz we don't think that bad thing happen with us. But it not my point because we just waiting them to help us find the best solution. But today some of friend just come to the shop and heard something one of staff told the customer that don't transport by trolley like dude person on yesterday. I just know that this is the way how to treat customer by JB hifi staff at camberwell it's Sooo Rude. I'll told everyone I know don't deal business with them. VERY RUDE.....RUDE JB hifi have to training staff that If you don't know someone well don't call them dude

Don't buy Apple products from JB hi fi. Poor after sales service. Buy directly from apple. Ask apple to price match with JB hi fi. Once you buy a product from Jb hi fi you are stuck with it. I had issues with my brand new MacBook Pro with touch bar. Had to take it to apple to get checked (why bother buying from JB Hi fi if you need to take it back to apple). Apple said that they would have given me full refund in case I wasn't happy with the product provided I had bought from them directly. JB hi fi refused to do anything despite the fact they could see my battery % jumping up and down in front of them. Their excuse was , I had too many applications open like outlook and chrome. According to them I should just use one application at a time like safari. I would have been much better of buying a $500 laptop instead of $3000 one.

WOW! When did this store become so terrible! It used to be my favorite, asked for assistance with a resopnse stand over there and wait where all flat out mate, after no one attending me for quite some time I made my own choice and waited in line for payment when I got to the front of the listen the two girls where having an argument with each other looked at me and continued talking to each other I asked could I just pay and leave one lady snatched my item said well its 49 dollars while the other was huffing to herself about her customer saying customer change there mind didnt they means more work for me! I was then quickly shoved along with a move on then...sorry for all the inconvenience there staffing lately has been terrible! Won't be back again.

I went to the Store and I had a chat with the Branch manager Mr Lucas, I must say that the guy is way much cool, smart, sensible so much kind and helpful completely down to earth. Being stuck with Telstra plan and their fake billing strategy to charge customers thousands of $$ only for calls even after adding the unlimited 10$ pack in the postpaid plan. I am stuck in the contract and plan but Lucas actually send the report and tried his best. Being an international graduate student its very hard to meet the expenses when you get 917$ bill for calls that can easily give you panic attacks and you will fall in stress suffering from anxiety easily. Thanks Lucas my man once again. Hope so it will fix soon and wanna end with the contract .

I will never buy from JB HI-FI Camberwell during lockdown their click and collect process was so painful, they haven't put a store phone number there and there is no phone coverage in there so I an search for it online, instead of giving me the click and collect phone number the rude employee told me you can find it online! I had to go down stairs so there I can search and make a phone call here starts the funny thing after making the call they told me you have to be in parking bay for collection we can't process your click and collect when you are a floor below, so I went up and the phone call was cut out due to lack of coverage had to wait there for 15 minutes till someone show up and show the order number to them so embarrassing!

Great little shop on the top level at the Camberwell shopping centre. Great range of electronics and huge range of dvds from tv series to movies old and new also including an extensive music collection cds and dvds. Bargain bins often have discounted movie dvds. Jb often have sales and promotions on various products from tvs, laptops, audio and other electronic technology devices. staff are available to assist you if you need advice or to ask any questions about products. Shopping centre parking can be quite hectic at peak period times but generally parking quite easy to find and many other shops in the immediate area from liquor stores to cafes, coles supermarket and butcher. Service from staff is generally quite good.

Patrick who works at the camberwell store is a Gem to be honest. Such a great personality and very helpful when I needed to swap my headphones as I had the wrong colour. He didn’t even hesitate a second to do that for me even though it’s not necessarily has to be done according to their policy. He valued my need as a customer and made my day extremely happy. That’s why I always buy my electronics at jbhifi as the staff members are always helpful. But this guy I have to say is the most pleasant and down to earth team member a customer could ever look for to get helped. Also the assistant who served me at the register was a very friendly person and she was very cheerful too. Thanks again patrick. Good on you mate

**** LOCAL GUIDE, LEVEL SIX LET'S SMASH IT *** These are reviews you can back a slab on, these are honest and truthful reviews. I have never been in the store I will say that but I am a market researcher and mystery shopper so I have called this store twice and found the information to be far from desirable to be honest with you. Ring on a Friday night around 8pm wait 30 minutes for staff member in cameras to run a SKU check, so counter staff could have helped me yes I can check it but I cant leave the counter!! - For real guys? Today I ring and speak to computers, they countered everything another SM told me and basically referred to the other stores manager as talking BS.

I want to publicly thank Ash, the store manager for exercising his managerial discretion to honour an expired deal after taking into account my unique circumstances. All too often businesses are no longer flexible nor even have humans for customers to deal with, typically when dealing with telcos, utilities and online shopping. Actions like Ash's are always appreciated by customers and reduces the stress of shopping. Hence why JB Hi-fi is a retail success story with its great customer care, which ultimately wins loyal customers like me and continue to beat the online shopping competitors. Well done Ash and thank you for being a great store manager!

We just bought our QLED TV and had it installed yesterday only to find a big smudge that we couldn’t clean off! Went into the Camberwell store today to see if they could help and was greeted by the manager (I think). He And another friendly staff member recommended a screen cleaner and how to look after the TV, then he just offered to give me the cleaner for free given we had it installed and wall-mounted via their services as well. Have to say, I’m not usually surprised by great customer service as it’s rare these days, but I was really impressed with the genuine care and generosity. Will be buying all my electronics from JB from now on.

Rung up with a query about TVs and got friendly and helpful assistance immediately (unlike a major competitor where you are made to go through an annoying automated system first). In store experience was also very positive (although it took a while to hunt down a free staff member). We were helped by Aiden who was friendly, patient and clearly knew the products. He spent over an hour answering our questions and showing us the different options. I am not normally moved to write reviews but I felt the excellent service from the staff at this particular JB deserved one! With any luck, the product we bought will also deserve 5 stars...

Terrible customer service and stupid staffs. Collect orders for my brother and showed them brother’s ID , my ID and ready to pick up emails. However, the young man told me my brother needs to send them email first. But before I went to store my brother already contacted the online team. The stupid staff said he cannot see any record. Then my brother emailed them three times. After 40 minutes wait they said they still not receive any email from my brother. Then my brother contacted the online team finally the stupid guy gave me my brother’s orders. It’s really disaster at this store. The most worst store at melbourne.

Was served by Hayley shortly before going into lockdown and I cannot commend her more highly. Her customer service was impeccable. Came in to look for TVs and she really went above and beyond. She helped me find an alternative when my desired model was sold out. She helped us to ensure the safe transport of a floor model, rather than have to wait for delivery. She clearly demonstrated her knowledge and expertise in the field and, moreover, did everything she could to ensure a positive customer experience. She deserves some level on commendation at a company level and is an amazing asset to your team.

Was incredibly happy with the service and product I received from Camberwell JB Hi Fi... customer service is not dead despite some companies best efforts; to Matthew who helped me out and gave me great advice about my new laptop, which I'm really pleased with, to the manager who made the transaction possible - to the other friendly staff who were working and made me feel quite welcome, and of course, the security guard who I have a smile and chat with each time I come in - thanks JB - There's a reason why you guys are number 1 for electronics and customer service, keep it up !!!

Because it is not the first time it happened, I'd like to mention that staff member James really couldn't care less about customer service. Leaning against one of the product counters, legs and arms crossed and talking to me sideways when asked to see a pair of headphones that is not on display. I still don't believe that you are unable to show a different model which was the last point one my list before buying the headphones. James' body language and his way of speaking to me were highly unprofessional and repellent. I'll be happily taking my money to a different store.

I certainly don't know what the JB in JB HiFi stands for but I know one thing for sure: the HiFi stands for High Five! Everyone knows that when you give HiFives to the manager you get a discount! The prophecy says that one day a customer will give the legendary "Perfect HiFive" and a new age of the Earth shall dawn. Perhaps you are this longed for customer? Perhaps you could deliver us from catastrophe? Our world teeters on the brink of a yawning abyss, demons from without and within threaten to tear us apart! Why do you tarry? Go to JB HiFi and HiFive the manager today!

I went in on Sunday morning, and asked to buy an iPhone. The staff were so unhelpful, and when they did not have the colour i wanted in stock, did not offer to help by calling other stores. Once i purchased the phone, did not assist in helping me find an appropriate phone cover. Instead I had to stand in the store helpless for 15 minutes, after asking three employees for assistance. I would think spending over $1000 in a purchase would be worth good customer service, but apparently was still not enough to justify attentive assistance.

This is a large JB Hi-Fi outlet compared to the city, with a great product range and friendly staff, they often don't have enough staff in busy periods which can add to wait times, but overall they know their products and can advise quite well. They are also willing to do their best to compete with prices from other stores if the evidence is presented, so they are always well worth a visit when for perhaps only a few dollars more you can get the same item you may have to wait a month for off eBay.

The staff at this store are inattentive and uninspired. I’m usually very impressed with JB staff, being proactive, knowledgeable and helpful. I approached a group of 4-5 staff standing around talking. I had to wait for them for finish their conversation before they assisted me. By “assistance” I mean pointing in the general direction. Finally, during the payment process, I again felt like I was inconveniencing them by being there... not the end of the world, but definitely not what I expected.

Shoutout to Ed. What an absolute legend. 10/10 customer service. Have been trying to source a very rare limited edition steelbook that’s almost impossible to source retail. After hunting down the others at various Jb hi fi stores, no one was really willing to source the one I was missing. Lucky Ed took my phone call and looked into getting one shipped in from interstate (only a couple left in Australia). Had it organised within 20 minutes. Cheers Ed and give this man a pay rise!

Bought some Nanoleaf lights a few weeks ago, the staff were very busy and probably weren't focusing on the customer satisfaction aspect as much as they were under the pump, but after I got through the long queue and asked my queries, they assisted me promptly and professionally and I made my purchase with a minimum of fuss, pretty much what you would hope for with JB, prices were competitive and the guy at the door ensured everyone checked in for the tracker. Recommend

JB Hi-Fi is inside the Camberwell Place Shopping Centre on the lowest level all by itself. Easiest access is via the underground car park, especially if you are buying larger items. Normal range of products, well laid out and brightly lit with clear price labels. Sales people were there without being a nuisance, letting us browse the items we were interested in. It's worth haggling a bit and definetly worth price checking with competitors as they'll price match.

I believe I was served by a lovely gentleman named Pat today (I am terrible with names so it may have been someone else!!!) - exceptional customer service considering I was coming in to return a faulty item and exchange it for a different item! The item I did want was not in stock - I was offered a refund no questions asked. I will use the refund to repurchase with JB HI FI (online) as this was handled so beautifully I wish to support the business further :D

Came by to look for a phone to replace my ageing Xperia 2 series. The salespeople were very helpful and really did their best to guide me through the consideration and buying process. My only complaint is that they could have slowed things down for me a little - I'm not really a technologically minded person and some of what they were saying really went over my head. Otherwise, I was well-taken-care-of and I had an educational experience besides.

This store is amazing! The best part is their customer service! I visited a few weeks ago, purchased a TV, a modem with a plan for WiFi in my home. I am really bad with technology and simply don't understand it, but Ken who served me was so helpful! He was friendly, knowledgeable and funny which made my experience a truly great one. I couldn't recommend this store enough. All of their staff are fantastic and super friendly.

I cannot be more thrilled with the customer service at JB Hi Fi Camberwell!! Darcy was beyond helpful, patient and efficient in helping replace my new laptop that ended up being faulty. I was probably the most annoying customer ever and her efforts to keep me updated and get it to me as fast as she could during a stage 4 lockdown is beyond appreciated. THANK YOU SO SO MUCH FOR YOUR HELP, beyond happy with the result!!

We want to buy general tv controller and battery. We also showed tv controller photos to one stuff. He had long black hair. He asked us to buy AA battery and one Tv controler. When we are back home. Battery are wrong size and tv controller is not working either due to wrong brand. Waste our time and how can he guide us to buy everything wrong. If he didn't has knowledge about the product, he should be trained.

I had a wonderful experience at JB Hi-Fi in Camberwell the other day . I walked into the store overwhelmed with all the options for my nine year old grandson's birthday but I was assisted by a lovely young man named Jesse who kindly directed me to some X BOX games that my grandson may like . I am very happy with this service and I will be returning next time another one of my grandchildren have a birthday .

Sales agent Tim is a gentlemen and a scholar. He went above and beyond to assist our needs, providing excellent product knowledge over multiple departments and an all round fantastic customer experience (as opposed to our experience online). He even delayed his lunch time on a hectic day to make sure we were looked after. Jb Hi Fi needs to reward this guy as I will definitely be a returning customer!

Pathetic customer service, some of the staff is rude, don't respect warranties, make customer go round and round. You have to be stubborn *** to claim a warranty from this store. Really can't wait for Amazon to pick up in Australia so it can teach these retail stores a lesson about customer service. All I would say, enjoy till it last, no business can thrive or survive without good customer service.

Went to the store to purchase a TV. Their price is $795 but on Bing Lee’s website it’s only $595 so I asked the staff for a price match. After speaking to his manager, the staff said the best they could do is $735. After leaving the store, I called JB Hifi and was transferred to another JB Hifi store. The staff sent me a link for $595 straight away. Don’t waste your time going to Camberwell Jbhifi.

Bree in the phone section was awesome to deal with. Went to Telstra Camberwell and didn't feel the love. Went to JB Hifi and ended up buying two new phones and got an amazing deal through Bree. Just when you thought she couldn't do any better she would find little bits and pieces to make the deal better and the experience even better. Thanks Bree and the team at Camberwell JB!

Seriously the worst customer service of any retail store i've ever been in. Every time I visit i'm disappointed. Staff talk to each other like they're in a bar and you feel invisible. When you finally get someone to "help" you they're always extremely disinterested and condescending. Maybe being a total douche is a specific requirement for being employed here.

Excellent and friendly customer service both times we came into the store. Staff new the products well. Firstly James, and then two weeks later Nate. Prices were better than anywhere else in Melbourne. It comes as no surprise really that I have been shopping at JB Camberwell for 30 years, and will continue to do so. Cheers guys, until next time. Nick

I have shopped at a number of JB Hi Fi stores and have found this particular store to be one of the better ones. It is well laid out and, as you'll see from the photos I've added here, it has an impressive range of products, you name it, it's got it. The staff are very friendly, knowledgeable and helpful and provide excellent customer service.

Terrible service! I went to the store to get a TCL TV on Thursday. I paid the bill with the delivery, the sales told me he arranged the delivery on Saturday. Then I wait until late afternoon on Saturday, on one coming. I called to this store and someone told me they did not arrange any delivery. And I need to wait another weekend to get my TV!

Great service from STU at the Camberwell store dealing with an online shopping cart bug. Quick, competent and friendly. Another excellent Jb Hi-Fi Ambassador. This is why I'm happy to pay more than the discounted price at Amazon. JB is a great Australian business that looks after its customers, employees, investors and pays its taxes.

Adele and Maddie serving at the counter were fantastic. Floor staff were short staffed, I couldn’t get anyone to help me so I inadvertently purchased the incorrect product, when I returned goods to swap over Maddie went above and beyond to help me, outstanding service, thank you Maddie. Only 4 stars because not enough floor staff.

The service is not great. My delivery install was to take place between 1-5pm but the crew arrived at 630pm and, because it was there last job, rushed the install and where pretty sloppy about their work. The service in store is also poor, you can be left waiting for ages waiting for someone who actually knows what they are doing.

My husband and I bought a laptop and speakers on the weekend and wish to congratulate JB for having an outstanding employee called James.He was fantastic in answering all our questions and guiding us to what we needed. Extremely knowledgeable about all the products and his customer service fantastic,James we thank you.

Great joint. Really good parking the the well carpark. Multistorey. Check prices online before you buy since there has been times when the online price is cheaper that the ticket in the shop. Hard for staff to keep chasing the change on price but worth a quick look online. At least you don't have to wait for delivery

Staff at JB Camberwell a knowledgeable and helpful. Within each area the store it seems there is a technical expert on hand to answer most questions. Store layout remains consistent with the other stores and is cluttered and difficult to navigate but staff make up for this with good advice and reasonable pricing.

I bought a monitor and a cable adapter (HDMI-mini display port). Arrived home, it did not work. I went back to the shop and the sales staff helped me check if the adapter (or my computer) was faulty within a few minutes. The adapter was found to be faulty and JB Hifi replaced it on the spot. Great service!

I try to return a pair of Bose headphones which I bought from JB Hi-Fi that did not work properly. JB would not process the return for me but asked that I must talk with Bose and return it myself. Two months of negotiations with Bose and I’m still waiting for a refund, I didn’t even buy it from them!

Really poor experience with the staff on Sunday. They were incredibly rude in comparison with my experience earlier this week. Managers and staff tried to squirm out of fulfilling their store and corporates policies in anyway possible. Really starkly contrasts the experience I had earlier this week.

Service is excellent. The staff see, to be very friendly towards the customers, like an everyday person would be. I love how they categorise every thing in their collection. They seem to have all the stock. However, they don’t have much of a vibrant feeling towards the place. Needs a paint job

I had an issue with a headset that wouldn’t charge. The attendant checked it and quickly agreed. I was then given a brand new, identical headset. Good experience, my only suggestion is that I wasn’t offered help as quickly standing at the help desk as I was when I was roaming the shelves.

Visited in evening to do customer phone order pick up. Staff could not locate item 'on hold' but used initative to just source another one....lucky they had stock! The store is s bit tricky to locate in a shopping centre currently under renovation but easy to navigate once in.

After shopping their on boxing day, I keep getting fraud text saying that I won a draw by JB HiFi Camberwell. They know my full name and exact date when I shopped here. The only explaination is they got the my contact from the shop. Please protect customer information better.

Walked around looking at products for half an hour. Not one staff member came to ask if i needed any assistance? There were lots of staff. None serving customers. Just rearranging shelves. Perhaps they expect people to order online these days. If u want service go elsewhere.

It's funny how one staff member can nearly ruin an otherwise great experience. I don't know his name ,but aa older guy ,with glasses was so rude ,so disinterested it nearly made me leave. However another guy took over and it went so well from there.

I’ve had 2 separate times when the manager has gone above and beyond to help me. Dan also was there to help and support me, extremely helpful and nice. Very happy about this store, would highly recommend for prices and especially customer service!!

Service lacking (experience from 3 visits) and prices quite high in my opinion. Not going back. All three times ended up buying what I needed from officeworks, or Harvey Norman. It's a pity because jb camberwell is close to where I live.

I ordered an item to be shipped from another store, they said they would contact me when it arrived. 9 days and nothing, so I call them. The item had arrived and already been sold on! Thanks for ruining a Christmas present guys.

We were told over the phone that we could come check out a TV we wanted to buy as only the display one was available. When we got there it seemed they didn't have it and Nick really went out of his way to give us alternatives.

Good selection of gear from all departments and very helpful staff. I went when they were in the middle of a refurb, and the staff member that helped me happily searched through a lot of stuff looking g for the item i wanted.

Purchased a set of headphones worth $200, Jabra Sports Coach, I thought it odd the salesman wouldn't let me hold the box at the time. I get home, the inner package had rips in it and there was wax in the ear buds. So dodgy!!!

This is a good place for elections, if seen in detail and deep in the store there are many more offers and if you need it and like it.. u can just get it . . . Otherwise bit expensive than usal.. u can check online rather.

Was buying a phone, was assisted by a man who would upsell his own mother. No I don't want Norton antivirus, to review my service provider, or to purchase insurance. Take no for an answer and leave your customers alone.

Came all the way down from the other side of the city to grab a portable jbl which the staff confirmed over the phone I can get the one on display. but once I get to the store they refused to sell it. Very disappointed

You might get things cheaper online, but the warranty is sooo worth it here. The service was impeccable, the ease of replacing my item was excellent. I'm not one for taking risks, and jb hi-fi allows me to avoid risk.

This is a surprisingly large store for its location. Good range, and the staff know their stuff. Some of the best service of any JB Hig-fi store I've been to, most likely because it's a bit quieter here which is nice.

Spoke to someone called Maddie(?) about finding a recipt for a faulty soundbar. She was incredibly helpful and courteous - she patiently went through a months worth of receipts to find the right one. 10/10 service.

I had amazing an amazing customer experience from the boy on front today Harry. Super efficient had a good chat, you can tell he really wants to be there and knows his stuff. I would give more stars if I could.

The staff here are not customer friendly. They also have limited knowkedge about products and are reluctant to follow up. James lacked enthusiasm and Lachie was run off his feet but he lacked the knowledge too.

Despite I didn’t need anything (just generally walking through) I was impressed by having 2 staff ask if they could help and the security at the door had one of the best attitudes I’ve ever seen from any store

Fantastic experience, good for your gadgetry needs. Not overcrowded and well managed store. Friendly and helpful staff. Overall satisfied with the service. Chadstone JB HiFi have very poor customer service.

Worst service. Stood around whilst staff were chatting away with each other and couldn't be bothered. Have purchased from them in the past but never again. Walked out empty-handed and bitterly disappointed.

Had to return a faulty pc this week. Service from Pat and the staff generally was excellent in arranging for a speedy review of the problem and then no hassles on getting a new machine. Highly recommended.

I was at the store earlier today having some fitbit setup issues. One of the sales staff was extremely patient and helpful. He managed to figure out my issues!! I forgot to get his name but thank you!!!!!

Couldn't fault the team when buying a new Samsung TV. From sales expert Aidan, all the way to the storeroom staff who checked the contents of the box and carried it to my car. Great service all round.

probably one of the better JBs. good store layout.friendly staff..more choice in the DVD/BLU Ray section and never be afraid to haggle a bit if buying TVs or Audio .they are usually pretty flexible.

Customer service pretty poor at this store. Mostly standing around speaking to each other, none asking if I needed help. 3 staff members walked past me and I had been stood there for about 20 mins

Poorly informed staff don't know their product range. Have never been able to agree on a price for any major purchase. Strange since the city stores have always come to the party to close a deal.

Very helpful counter/DVD&bluray staff. Worked hard to find what I was looking for. Logan "Noir" preorder. Dug it up quick and sold it to me. Fantastic service with a smile!! Would blu-ray again.

I had a great experience, Lachie helped me more than i would hope for , and he made sure all of questions/ issues are sorted . A very big thank you Lachie and to the team of this amazing store.

I bought a tablet this morning, for my surprise when I got home the product was a demo. Coming back to the store on a Saturday afternoon before Christmas was not fun, wasting my time and money.

Great service and good selection. You can't go wrong with JB unless you get interested staff which hasn't been my experience here. Parking is a bit of a problem but apart from that it's good.

I’ve been into several JB Hi-Fi locations around the country, and this one had the most shockingly friendly team and amazingly helpful customer service I’ve ever encountered. Nice work guys!

Quite likely the worst JB-Hi-Fi store in Melbourne. Reliably out of stock of all kinds of physical media. Apathetic (sometimes rude) staff who know very little about music and/or movies.

Patrick is the most wonderful man. Iv been here a few times now and iv been so lucky to have him every time. Wealth of knowledge and he is truly there to make your life easy and fun.

Never had issues buying my tech stuff there. Update: Yesterday I came and the guy who attended me was a bit rude when I asked where else I can find the product that wasn't in stock.

Purchased a tablet online and loved the uber delivery option. Bought it and had it in my hand, in my home within the hour. Online shopping process was easy, and customer friendly.

Terrible customer service. I attempted, unsuccessfully, to return 2 hdmi to mini port cables. Without the receipts handy it was implied that I stole them. Terribly disappointing.

Called up with a minor problem, Ash was quick to help and took an extensive approach to ensure he completed my request. Very grateful and thankful for the time he put in for me.

Picking up my online order today, but been given the wrong item when I opened the plastic bag when I got home!!!!!!! What a shame !

Getting help is like pulling teeth. Really good parking facilities and a big range. Good store if you know exactly what you're after, otherwise seek elsewhere.

Great and friendly staff. I recently did a warranty claim here and they were very helpful and resolved the issue pronto. Will be coming back here in future :)

Service was perfect, the staff took the time to help me with computer updates saving me so much time and effort, I could not be more grateful. Thanks #Benny

Unfriendly, unhelpful, unhappy staff. The one star is because I found what I wanted eventually but in an empty store everyone was far too busy to help.

Rude staff, don't know product range, tried to turn me away saying they didn't have what I was after, when online they did. Glad I went and checked...

Didn't process my refund for an entire week after saying they would do it immediately. Been out $1,800 for a week now and they only just processed it.

I've worn Video Game Tshirts to the store and gotten compliments every time. Great service and products. my go to for tech. except EB Games but still.

I had a great experience today. Steven was super helpful and ensured I got the product I wanted with a price match as well. Will definitely be back.

A BIG thank-you to the team at camberwell JB-especially Adam who helped immensely with an issue with a product. Made the entire experience so easy.