I had ordered an item for click and collect online. I realised when looking through my phone outside the front that I had selected the wrong store. Unfortunately my order was to be collected at Castle Hill (inside of Castle Towers) and not here. Spoke to one guy in the sound dept, checked the computer, made sure there was stock and said, “no worries, you can collect it here”, just head down to the register area and explain the situation to them. Walked to the register and stood in the queue area. No customers there—three people behind the desk having a conversation about their personal lives. Took about 5 minutes to be noticed, I didn’t want to interrupt. After explaining my situation, a lady who claimed she was the store manager bit my head off and said, “no, we can’t do that. You selected a store for click and collect for a reason, you can’t just show up to any store!” I didn’t argue, just said “sorry” and went to leave. The first guy I spoke to in sound dept stopped me on my way out and questioned if I got everything sorted. I explained to him what the people at the counter said. He asked me to wait 5 mins. Comes back after being on the phone and hands me the product, walks down to the register himself and questions the staff members. They claim they “didn’t know” you could do that. He then explains the process to them. The guy apologised to me and said that the lady who claimed she was the manager, “hasn’t worked here long” and apologised for the wait and inconvenience. He also asked the lady to do the checkout process. The whole time she didn’t make eye contact or speak to me. Then threw the product onto the counter and walked away when she was done. Wow—never again for this JB. Five stars deserving for the kind gentleman in the sound systems area though.

thoughts about hiring scenarios may be rare but here was my experience based on what happened last month (July): i came in store a few minutes early, as recommended. the interview started 5 to 10 minutes later than expected which was fine. Me and the manager, dunno and cant remember his name, went out of the store and sat at a nearby public table with 2 chairs opposite each other. I expected an interview filled with professionalism but how wrong was i. The first handful of minutes was HIM waffling and rambling about the differences between Operations and Merchandising, wondered if i wanted a position in Operations as multiple people left that team but i wasnt interested and then he asked the questions of "Tell me about yourself." and "Why JBHIFI?" so suddenly as he slouched in the chair with his arms crossed like a rebel! He, in general, also asked me about my responsibilities of my role at another retailer. Shortly later, he answered a mobile phone call (mid interview)! The interview is coming to an end and he said "I will give you a call back in the next couple of days as I think you'll be a good fit for the merchandising team" and that he'll discuss it with the Merchandising coordinator alongside challenging me on taking on the role. Then in my head, i went "lol a couple of days? you know that wont happen! plus you have a few more interviews to go through and you have tens of other applicants you havent gotten back to." After all that, i left back to the car on the rooftop carpark and was like to myself "maaan, the twists in that interview and unprofessionalism was unlike the unsuccessful one i had in Hornsby". With all that being said, im lost for words on how unfun and how much of a waste of time that was

Horrible experience!!! In the last one month, visited JB Hifi hill centre twice. During the first purchase, the lady at the billing counter was border line shouting while processing the bills at lightening speed. Very stressful experience while making the payment and collecting the good. Alright, not a good idea to give 1 star just for this. Made another visit for a phone accessory which turned out to be out of stock. Asked a staff for help, he said will be there shortly. Never came back. Asked another staff who helped me look around and confirmed it was out of stock. I further asked them if they can route me to the store that would have it in stock. We walked towards the information desk. But suddenly he spotted a lady checking out QLED TVs. She didn't ask for help and was silently browsing. The staff walked away telling he will be back, which he never did. Clearly QLED and phone accessory prices do not match, but is this how you treat your customer? Walk away because there is a potential bigger buy. Reached out again to ask another staff and he gave me the required information. Just to find out the product is not available, I had to ask 4 staff, one of them never came back, another was busy, and the best of them walked away for the TV buyer, and finally the last one told me - they don't have it! Get your staff trained JB Hifi!!

I just visited this store to return a product that I picked up 4 days ago from same place(online click and collect order) as I wasn't satisfied with it. The staff in the counter immediately said they can't take back the product due to covid policy. I asked her where this policy was mentioned and she then said "not satisfied is not a reason for return" and the product should be unopened and unused. I said it didn’t make any sense as how they expect customer to not use the product to be satisfied or not satisfied. I also showed them the policy where it stated that the change of mind is acceptable. At this point, she said she will check with her manager and then accepted for the return as the manager was ok with it. In the meanwhile, I saw another customer making a return just next to me and that was accepted without questions. I was very offended and felt this sheer difference in processing a return is based on the skin colour. JB Hi-Fi should investigate this and advice staff of the policies and procedure clearly.

The staff in this store told me I had to send a product away to the manufacturer to be assessed. I was just outside of the store’s 90 day replacement policy. The product had a clear and major fault that should have been dealt with by JB Hi Fi. As a result I will never make another purchase in this store again and the recent influx of negative reviews is reflective of the poor management. I went to my local JB HI FI (Penrith Plaza) who were fair and reasonable and sorted out the issue without hassle in about 15 minutes. From ACCC website: If your business sold a product or service to a consumer, you cannot refuse to help them by sending them directly to the manufacturer or importer for a remedy. This applies even where the fault was caused by the manufacturer. You can approach the manufacturer or importer directly, however you will only be entitled to recover costs from them. You cannot demand a repair, replacement or refund from the manufacturer.

I really wish Google could allow zero star option. JB Hifi must have earned great profit during the pandemic as they are unwilling to pay any attention to little purchase. Pre-ordered a console game weeks ago and received a SMS to pick up the order this week. The staff checked my deposit receipt and asked me go back with one very simple reason "system error" despite I came all the way. However, when the reminding SMS came while I did not go to the store, would they think I had forfeited my order? Large businesses could always look down upon small purchase when they make profit. Just think about this before you pre-order anything and enter here. They will simply send a message to tell you to pick up and send you back with simple words. If you want more, refund is their answer. Never expect any service from their staff. They do not have and they do not want to have.

Bought a smartwatch as a present. They wanted to change the colour to black so I called the store asking if I could do this (smartwatch was never turned on, just packaging opened). Girl on the phone was rude and said no. Called another store and they said that I can do this but castle hill home was the only store close by with stock. So they called castle hill home store and explained. Went into the store and was served by the same girl who I spoke with over the phone. She was again rude whilst I was being very polite and she insisted that it was not possible to change the colour. I only managed to get this changed when the manager got involved. Retail stores are suffering from the economy and changing buying habits due to Covid and this is the type of customer service JB hi-fi are providing. I am going to be changing my tech store and stick to buying online.

Worst customer service experience ever. Bought floor stock and was missing some parts. I was promised the remaining parts but it was never delivered. They initially got the address wrong and I had to chase them up constantly to get updates on when the parts were going to be delivered. The staff was had rotating shifts so I could never get a hold of the person accountable for my order. I constantly had to remind them about my order and when it was going to be delivered. Never buy floor stock let alone relying on JB HiFi for reliable customer service. Would totally recommend you do your research ahead of time before considering buying from Jb Hi Fi.

Bought a washing machine here and just had delivery today. The whole process from instore information and help from staff plus their willingness to make a deal was great. The bit that was most impressive and totally unexpected was their delivery service. Super professional from organising the day, the communication before, on approach, installation and after follow-up. Other businesses could learn a thing or two from JB from their delivery service alone. The whole experience was top shelf. The only part which let them down is contacting the store to speak to someone in the department as it takes too long and potentially a sales killer.

I went to the store just before closing time, around 5:15 PM, to take advantage of a deal. When I tried to use my JB Perks coupon, the cashier said it couldn’t be added because it had to be scanned with my items. The cashier seemed rushed and not too keen on helping me, probably because I was the last customer. Feeling a bit let down, I paid without using the coupon. Later, I found out from another employee that the cashier could have added the coupon, but it would've meant redoing the transaction. I wish the cashier had either told me this or asked if I had any coupons to use. It wasn't the best experience, honestly.

Their service is incredible, love how they always reassure me and so updated with their knowledge there! Special thank you to the two guys who assisted me in getting a new and awesome deal plan with Telstra. Quick maths and they calculated and roughly estimated that I’m only paying $17.30 a month ($500 jb gift card with monthly fee of $59 RRP $69 12 month plan hence why I would be able to divide it like that, Technically I still pay for it but I think of it as a loan) Im certain that, that^ specific promotion is over now so please don’t hassle them about it but do check out their other new offers!

It took over an hour to get a refund today. I will never purchase from this jb store again. 1st visit was when they had the frenzy sale on no staff attended to us after being called which was over half n hour. However I purchased a hp laptop which I used on 2 ocassions then had to return, service again poor. I was given a new HP laptop to have the same issue again I phoned them & spoke to Ryan who was very helpful & said they could arrange another laptop or a full refund. Finally got back to the store today & as I said it took an hour to get the refund & leave the store.

Can’t believe how hard it is to buy a few things from here. Better off buying online. I just want to thank Irene. Who was supposed to be at the door checking people’s bag but was the only person to help me by unlocking an item so I could pay for it. She even announced over the mic for someone to assist a customer (me) but no one came so she had to quickly leave and help me. I gotta say all staff there, accept her are asleep A monkey would do a better job. And no they weren’t short staffed. Takes 2 secs to assist me. I don’t ask questions I just buy. Thank you again Irene

Range is great. Service is good. I'm a bit of a "leave me alone and let me solve this myself" kind of bloke. But if you wind down the window and ask for directions, they help. More to the point, if buying something, say more than $100, I've found if you ask floor staff "what's the best price?" that they will offer an even better price than the display price. So I've overcome my "don't talk to me" attitude, especially when I'm close to a decision. And it just happens that all the staff are genuinely helpful and decent people anyway.... So it's a win-win.

All negative feedback about this store seems to be true. Customer service is horrible. I was cheated by this store, the sales told me that I have been given four years of warranty but when I looked at the receipt it said total of 3 years only Be mindful of buying anything fro this store I am calling these guys where they put me to endless waiting que Remember that Australia has no consumer protection law. Fair Trading is waste of time so dont think that you have any protection here in this country like USA

I have been there for a few times (Last one was yesterday). Yesterday was the worst experience that we had. My wife and I went there to buy a Galaxy Buds, getting served by a young man with a worst attitude you can expect from a sales person. He didn't want to listen to our needs just because English is not our first language and he wasn't patience enough to just listen. He treated us with sharp and impatience responses. My wife and I left the shop really upset and will never come back there.

Staff are a bit hit and miss. Some are great and some are just no interested in helping at all. They have a great range of course but when looking at phones, you can't even hold phones without the security locks on them to get a feel for them, which is absolutely ridiculous and they have phones in display that they can't sell you because they're out of stock but can't take the displays down because of some rule with suppliers. It's quite frankly misleading and annoying to customers

Avoid this JBHIFI store at all costs. The aftersales service is terrible and the manager (Tommy Morwood) will do everything in his power to avoid any responsibility/accountability. If you are around hills area, go to JBHIFI Rouse Hill and the manager there will go beyond his way to help you even if you bought products online or other stores. I have been using JBHIFI exclusively because of their warranty and after sales support alone but this store/guy doesn't have the same values.

I had a very bad experience when i bought my university laptop from them. They sold me a faulty laptop and when i returned it after 12 days, the manager refused to help me and excused covid for not doing exchange or refund. I had to request fair trading to intervene. There is no friendly and customer focussed manger in that store. This was the last time i shopped from them. zero star

Outstanding customer service from all of the staff I've interacted with! They all seem very eager to help and patient! Especiallythe store manager who was very polite & considerate. Had some issues with an item that initially made me want to stop shopping at JB again but he helped me find a suitable replacement for a great price. Very impressed & grateful for his help.

The best thing about this place, apart from the friendly staff and service, is that no matter what you can get elsewhere(or even online) you can always negotiate a great deal with the slaes staff. I find that they always come in cheaper than Good Guys and Harvey Norman and usually have what I'm after. Returns are never an issue and the staff are always happy to help.

Great experience exchanging a lower spec model of a vacuum cleaner with a higher spec model for the same price. We bought the lower spec model without knowing that the higher spec model went on special the same day. The salesperson also didn't know. The store manager was really helpful in arranging the exchange when the situation was explained to him.

Absolutely disgusting and pathetic service, staff not knowledgeable and have no people skills… I went in to spend my money on a high value electrical item… first guy had no idea what he was doing, asked for the manager… not even she could help me… please train your staff, I am absolutely turned off and you totally lost a sale and future business…

Terrible customer service. These guys shouldn't be working at retail store. Called to check stock availability, first person said I will check for you, then let me wait for 10 mins then second guy asked the same question, then 5 mins later told me stock is not available and hang off the phone. Customer service at this store should be rate 0 star.

I was served by Taylor a member of your staff on Friday 15th December who went out of his way to make things easy for me to replace the headphones that had developed problems. As I had an extended warranty on the phones, he made the necessary arrangements for me to receive the replacement. I can't thank him enough. He deserves a bonus. Thanks.

Garbage service. Walked in, looking at phones, 4 staff just chatting to each other, couldn't be bothered serving me. I was clearly a disruption to their Sunday morning chat. Went upstairs to Harvey Norman and made the purchase. Jb used to be good, but the staff clearly can't be bothered any more. Management needs a good kick up the backside.

We have probably lost count of the items we have bought there over the years. It is our go-to place when we are shopping for the next big ticket item. Being in the home maker centre allows for plenty of price comparison, but we usually end up back here 1. Good range 2. Staff are usually awesome in being both helpful and shaving off the price

Terrible customer service and addressing the concern for a customer who has a product which doesn't perform the way it used to. The staff is arrogant, zero empathy especially during the critical times where it's essential to be kind rather than showing arrogance towards the customer grievances. Never returning to this store

Just left new machine in my kitchen and asked us to dry old machine and put out on the road then call JB HIFI to take it Sales said delivery will take old one and set up new one but $85 delivery fee for nothing Just want ask JB HIFI does everyone need install new machine by customer self and put old one on the road side ?

No wonder the store is virtually empty and the JB share price is stagnant. Explained I could get $20 off ticketed price And showed proof but they took delight telling me they wouldn’t match. Happy to see me spend my money elsewhere. Very happy to be a bing lee customer now. Bing Lee was so much easier to deal with .

Blake (the man who assisted us at JB) was extremely dedicated when assisting us with purchasing a tv. Blake went above and beyond to ensure we received what we were after, he displayed great time management skills along with effective and honest communication. I will definitely return again to seek his assistance.

The store did the price match for iPad 7 with Officeworks Black Friday deal. However the sales guy sneakingly sold me an iPad 6 instead. Be careful to shop in that store, especially with the sales guy who seems very experienced. The more experience they have, the more chance they can treat the customer as a fool.

really bad customer service! I request refund with faulty product within 6 days, but the staff refuse and said refund within 3 days only. I show them the company refund policy which state faulty product can be refund within three months. so the staffs even don’t know the company policy? that’s ridiculous!

My friend and I purchased a laptop and a tablet respectively. Mitch was particularly helpful and knowledgeable, and was the main reason we went ahead with the purchase on this occasion. We had to order in the tablet from Darwin, it arrived promptly and I was notified as soon as it arrived. Thanks Mitch.

Quick service, saved myself $$$ by getting them to price match an online store (make sure the online store is selling genuine Australian stock) - the whole experience was done without any drama whatsoever. Will certainly use them again when I know exactly what I want and have done my homework on price

Service is terrible. Purchased computer did not work when I got it home. Drove back to return computer again service was non existent. Second time this has happened the first time I purchased a Home Theatre parts were missing it took me months to get the missing parts. I will never shop there again.

Service was pathetic … we were willing to purchase a vacuum cleaner and the sales assistant could not be bothered to find out any information or find the box… his actual response to a question was just ‘I don’t know’ and then awkward silence. We have taken our business elsewhere, left a bad taste.

The staff are incredible, all very nice and I just found the customer service really great in general despite how busy they were for Black Friday. Joseph, in particular was really helpful in solving a problem I had with an online order. Overall really happy with my experience with the store.

It’s a Jb Hifi store to which is near impossible to find a staff member willing to help out. Went in there to purchase a $600 set of gaming headphones, stood there whilst two staff members spoke about there weekend and not offering to help. Walked out and bought online for cheaper. Win win.

Range and service very good. Always ask for a discount on bigger items and don't hesitate to look up competitors prices when in store to have them beaten. Only negative is pick up of large items, you need to walk a mile to get your goods and the signs directing you were down. Took ages.

Love this store! I was here trying to get an iPhone 13 Pro blue which was out of stock everywhere else. Alex served us and he couldn’t have been friendlier. He helped me with my purchase with a massive smile on his face and even got me the last phone in stock! Huge shoutout to him.

Good range options, fact that they were ready to better the price for a competition helped us a lot, staff is much more knowledgeable than The Good Guys store, who never bother about sale happening or not and just leave it to you to figure out things. Car parking available.

They are good at tricking customers. Don't buy their mobile plans. It is highly restrictive. Later on you can't add any add-on packs. Their sales reps won't tell you all details. Neither will they allow you to exit the plan (even with in 10 days) without paying penalty.

My 89 yo mother was looking for a new phone, we were helped by Olivia who was so helpful, patient and considerate of someone of an advanced age. She was clear in her explanations and took the time to listen and talk to mum. Thanks Olivia for such a caring approach.

Asked price match and they didn't simply because their manager doesn't approve. That manager wasn't even turned up to talk with me. Such a bad customer service. I eneded up bought it from cross of the shop Good guys, which is eventually some business. What a joke!

Great place for computers, laptops, cameras etc, but the TV sales reps are pushy and it feels like I am just a commission waiting to happen. The other reps, awesome. Bumped them up to 5 stars after I had a totally hassle free return of a vacuum bot that was a dud.

I spoke with Mitch over the phone about an Ipad and while they didn’t have it in stock in store he set up an online cart for me that would allow my items to arrive earlier and at a cheaper price! Lovely staff at this JB Hi-Fi always a good experience.

Pre booked an item over phone and to pick up next day. When arrived, shop filled with customers but service was excellent. Can see staff have smile on their faces and nice greeting to you. Happy shopping from start to finish. Highly recommended.

Parents bought a TV from here yesterday and would not shut up about the terrific service they received from an emoloyee named Aaron. He was friendly and straight to business, saving them the shop-around price check. Good salesman! Will be back!

I just had to drop off my phone to this shop for repair. The manager and his team tried their best to help out. Although I'm not happy with the outcome and preferred a full refund, I can't blame the team as they were following JB HiFi policy.

I had to visit there several times because of a problem I had never imagined. I am grateful to the professional store manager who solved everything smoothly and Carlo, a true service man who cares about his customers whenever they need help.

The young salesman at the phone section seemed incredibly dismissive, angry, and stern today. But fortunately I was able to snag off a great deal on a flagship phone. I'd appreciate it if said salesman was a bit more friendly and welcoming.

Went to pick up something that they advised had been put on hold for me. Arrived at store and waited for 20mins for them to say they couldn’t find it and had no other stock despite their systems stating they had 4 available. Waste of time.

Staff are incapable of providing the most basic information or meeting any kind of commitment they make to customers. Avoid this particular store, but also avoid JB Hi-fi in general. Particularly don't order online because they use Toll

Very rude staff.....I visited this store today to look for a price on car dash camera.there was 1 sitting on the side with no price .So I took this to one staff member(using earring on one side) to know more about this. he checked the

Its always a pleasure to shop at JB. The one thing that always impresses me about JB stores is that staff are knowledgeable about their technology. All you have to do is to ask the same questions in Harvey Norman upstairs and you will

The sales staff there were awesome to deal with. In particular, Tamara, who intially took my phone call to set aside some items, and was able to answer all of my IT queries and suggest good products to purchase. Thanks JB and Tamara!!

Staff can be friendly but completely commissioned driven and not customer focussed or their needs. So called supervisors are want to be store managers but are rude and arrogant, they need to learn about their role and read over their

Very good place to get good deals & opportunities to floor deals as well.. They're having acailable stocks for almost everything, not like other big stores in the same mall that told us to come back later to collect what we paid for!

Attentive service and was able to get what I needed quickly. Have been here previously and have always been happy with the sales representatives on the floor. They are always very helpful and tend to go above and beyond expectations.

I understand being an understaffed and that too over the weekends could be overwhelming for the staff. But lying and being discourteous is not advisable. Making people deliberately wait while talking endlessly with some customers is

a MASSIVE thank you to Brendan who went above and beyond to assist us with our purchase of Gran Turismo 7...mate, you're a champion!!! You made our kids scream.in delight...you are the epitome of a superstar in customer service!!!

Fantastic range, great that all the sound bars are connected and working so you can try before you buy. Really friendly and knowledgeable staff made my purchases so easy and hassle free. Best store and staff in the Hills district.

Good selection, and decent pricing. However, the customer service standards are abysmal. I have shopped here multiple times as it is convenient to me, and everytime, it seems that the standard of service has stooped to a new low.

Always my favourite JB store to shop at! Awesome service from Isaac - thanks for your help with all the items I purchased, especially with getting them into my car. Will definitely be back to purchase more items in the future!

I Purchased my Daughter a lap top for Uni. The specialist Staff were knowledgeable and very helpful. We chose a Laptop to cater for her needs. We also saved 30% , as JB Hi Fi had a massive sale cross all items in the store.

Wanted to say many thanks to Nikhil! one of the best customer service experience I’ve had! Ive bought 8 big items today for my new home and he made it so easy, effortless and a fun experience, thank you Nikhil! …

The customer service is extremely poor. The lady in the smart watch section gave incorrect pricing on Garmin watch for kids. We asked her to check the price in system but she refused to confirm and been lazy.

I always have a great experience at this store. The sales staff make a real effort to find the best products for your needs. James in particular is very knowledgeable and has helped me on a number of visits.

Received great service from a knowledgeable young man (sorry didn't get his name) who knew what I wanted and where it was in the store. He also provided additional helpful information that would be useful.

Staff member RJ was so helpful, approachable and made buying a new TV a great experience. Big thanks to him for the amazing customer service. Other staff members leave a lot to be desired at this location.

Great shopping experience, very satisfying ,Taylor sales person that served me was extremely helpful & very pleasant, JB-Hi-Fi lucky to have such an obliging person working for them. Regards Lorraine

Great location, though limited stock. Its easy to get too and usually not that busy so always someone around to ask questions. If you after more options and stock check out another JB store.

Craig at the Games Department went above and beyong to help me find the product I was after. Will not hesitate to buy from this store again. Thanks VERY much!!!

The only Jb store where staff gets offended for asking Jb deal even after 1000s of dollars purchase. Castle towers store gives better deals than this "Home" Jb.

I can’t stress this enough… seriously… WORST CUSTOMER SERVICE I HAVE EVER EVERRRRRRR EXPERIENCED… I can’t believe you are actually paying these people…

Zainab, Sales Consultant...provides an outstanding customer service... Well done, Zainab Mamdouh Tawadros Director PLAN2day Financial Strategies

Went in to buy an e-scooter came out with one and a big smile. Thank you for your great service and advice. Huge range of goods biggest in the hills.

Chantelle was very helpful and our transaction to purchase a macbook was smooth during the Black Friday sales, despite the crowds.

Been coming here for many times, like to reach out to the team and say thank you for the great goods and services …

Online order was ready for pickup in about 40 minutes. Staff were great, even offered to help bring it to the car

Best Jb hi-fi store so far; very friendly staff (which is what is missing at other stores) and offer great price

100 staff I’m the only customer in store and they’re all just staring at me lmao and talking amongst themselves

Visited this store on a Wednesday morning shortly after it opened. The staff were very friendly and helpful.

No after sale service offered to apply screen guard purchased with iPhone despite the staff being available…

Big store, bit short on service staff but some great prices if you're in the right place at the right time.

Great deals. Managed to pick up this new weapon of family entertainment for 1500 off. Couldn't be happier.

Don't expect a normal jb hifi store. We came for a dvd but were told that they are a white goods store.

Awful service, no option to pick up items already paid for without waiting in a very long queue.

Recieved kindest service. Thanks to Taylor for his his professionalism and friendly demeanor.

Blacktown Main Street construction and Plaza university and office the workers construction.

It is very nice and very nice and very customer friendly. The staff is also very nice here.

Love coming to this store! The signs are always drawn so cutely and very helpful staff :)

Taylor, Isaac, and Mitchell always bring a great atmosphere to any transaction

Helpful staff. Wide range of products. More stock than other stores.

Very easy. Service is great. Sometimes can be hard to get someone.

Great service. Friendly and knowledgeable staff. Almost perfect.

Got the camera we wanted...great service....and price matched!

Great service. Very helpful - a call out to Mel tx

Was very busy because of Black Friday.