Checked on a product availability at the Eastgardens branch. When I arrived and asked for the product I was informed that they had no stock. They checked the website which stated that they had stock but when they checked their stock records and their shelves there was none. I called their phone number to inform them, they apologised for my inconvenience and said they would send me the product at a price reduced to cover the delivery cost.

I have purchased afew items from them. (Namely a monitor, keyboard mouse combo and a headset.) The keyboard and mouse I bought had some issues and was under warranty. When I went to have it replaced, the process was smooth and easy. Staff were very helpful. I'll definitely be back to buy more stuff if I need to, they have given me the peace of mind that the issues won't be brushed off/ignored.

We had a negative experience in your store. As we were not able to pre order a phone !!! Staff turned us away rude and said we can't help you!!!! You need to go online in order to buy it !!! Staff is just talking each other and not helping the customers. What's the point to open the store if you can't be able to help the customers!!!!.

I had a product that I bought a good year and a bit ago that I didn’t have receipts for! Just had the original box. A guy named Jed sorted me out, pulled the bill up from the system, got me a refund and also gave me a good deal on a new product. What a legend! Hassle free and was sorted out in 10 mins.

I was genuinely surprised with the layout of the store! Inside it's small but all items are displayed and there are always sale's on different products everyday. The Customer Service is not that good and their store employees NEED to be more available to their customers.

Great service at Cashier by the guy at the counter furthest from the door (didn't have a chance to get a name). Then I got my friend's Telstra account sorted (and also mine) by SIENNA professionally & efficiently....exceptional customer service

Staff don’t care to listen to your actual question before making a decision on actions. Store manager wasted my time dragging me out there for an insurance replacement that I could have easily done through a store closer to me, only to tell

I came to the store yesterday to purchase my iPhone and Apple Watch. I received excellent service from staff name Sienna. She not only brought for me the products that I wanted quickly, but also found for me the accessories to use with my

Very helpful staff. However, stock levels need to be monitored better as I spent 30 minutes working out which Conference Call Headset to purchase but when at the cashiers to pay, was told that they were out of stock of that product. If it

It’s been a rough couple of years on the store from Covid to price rise on utility and mortgage, job have always been freindly and respectful, I have had no problem with a faulty iPad they replaced it , I like the store it’s cool , ☮️☮️☮️

Great service & helpful staff, Thomas in particular really helped me out with a faulty phone issue that was resolved beyond my expectations! His professionalism & light banter made the whole process super breezy.

The customer service at this venue is next-level. The customer service rep, Jed, was as charasmatic as he was helpful. He helped me find the perfect keyboard - the very keyboard I am writing this review with.

2019: Me and my friends were told to leave our bags at the front of the store meanwhile other people weren't told to put their bags at the front, what a joke and completely unnecessary.

Great service from Julian @JB Hi-Fi Eastgardens when purchasing a TV and helping set up my phone. Julian was very knowledgeable and went above and beyond what was required. Thank you!

Bought a clock radio. Later I discovered it was FM only. I wanted AM/FM. I returned the product and they gave me a a full refund. I’ll certainly shop there again.

Staff prefers chatting with coworkers because the item I am buying probably won't get them any commission. They even looked annoyed when I just asked how to pay.

Nice, sterile atmosphere. Hypnotically Caucasian. The Ue Booms are strikingly overpriced and at the same time very easy to steal: another of God's little tests.

Came in to buy Hogwarts Legacy and served by Thomas, fantastic service and amazing attitude really knows how to look after customers. What a legend.

Decent shop, not the largest jb but it's always been here and reliable for electronics. Good range of games yeah and laptops on display

Really friendly team, helpful and full of energy, got me a great price on something that I’ve been looking for, for ages