I have been a JB Hi-Fi customer for a number of years and visit this store often (approximately once every couple months) but it was mostly for click & collect or an ad-hoc purchase that is not to do with a mobile phone! I recently (3rd September) visited the JB Hi-Fi Hoppers Crossing stores to purchase a phone and had done homework, thus narrowing down my interest to two handset models. To my frustration and disappointment, not one staff member bothered to ask if I wanted some assistance or had any courtesy to say just a hello and suggest they will be able to help me in few minutes. I understand the difference between "being busy" and "show disinterest or apathy" i.e, if the store was packed & each JB employee were already helping multiple or atleast one customer. Sadly, that was not to be. It was quite the contrary, the store was neither full nor empty, there were about 4-5 JB staff near Phones section and putting up a show of teamwork by combining in 2's & 3's to assist 2 customers. While there was a steady stream of "browsing only" customers, it was not hard to notice 3-4 customers were waiting promptly hoping the JB staff shall realise they need not double & triple team any more and instead speak with customers who were waiting. After waiting for little.over 20 minutes, I had enough and chose to walk away.. Disappointed to see JB Hi-Fi starting to offer "Just another retail store shopping experience".

Deals are good priced but staff is very rude. I tried Sony headphones and asked a staff member to take out one from locked cabinet, waited 20-25 minutes, the guy pretending busy with other stuff, asked another guy, he was on toes already, then finally a lady staff whom I asked to take out a box of headphones for me, he replied rudely to me” I am busy” then after 10 minutes she was ready to assist me, and asked you really wanna buy these headphones, I told he that I have already tired these and wanna but one, she again asked “ are you sure you wanna buy?”I said I am not here to listen music, I wanna buy that’s way I am asking you guys since 30-35 minutes….. there was also an old P** head guy ( customer) who was interfering into our conversation when I was asking price for the headphones, he said $10 for these. I just ignored him. Then finally when I was at counter, the guy asked me again you really wanna buy? I was feeling frustrated when every staff was asking same question. I felt like I can’t afford to buy these headphones. Never wanna visit that store again. JB hifi Werribee seems better. If JB Hifi higher authority really wanna confirm this incident, they can check with their in store staff. This was my last visit to this store, of course will recommend not to visit this tote to my friends as well.

Extremely rude, ignorant and racist The worst customer service possible. Went to return a phone I bought a week before because of it was faulty. I was told that I couldn’t return it because I would’ve signed a paper work at the time of purchase saying that I wouldn’t be able to return it. The only problem was that I hadn’t signed anything, and I was never even told about this the paper before I bought the phone. When I asked her to produce the paper That I had allegedly signed she couldn’t and I asked for the manger and when manger came over and I asked Him to produce the paper that I allegedly signed and he couldn’t either. At this point because they had sold me a faulty and couldn’t produce evidence of the paper work, they got angry and threatened to kick me out of the store because I had caught them in a lie. They Did not inform me of my consumer right under the law and did not accept a refund for a faulty phone, which is illegal under The Australian Consumer Laws. I have filled a report with the ACCC and I will never make the mistake of ever shopping at this JB HI FI again. Extremely rude staff and ignorant manger

Terrible staff. Went there to buy a Sound bar during the Black friday and was apalled to be kept waiting for half an hour. And the staff who did attend had 0 knowledge on the product, and was infact bad mouthing many of them - i understand he was being honest - but didn't even recommned a better one as a replacement for the one that he was bad mouthing. I did end up buying one solely based on my research, and also because i had a gift coupon that had to be utilised, otherwise would have visited harvey Norman or preferred Appliances Online which offers a free delivery as well.

So i visited the store on Black friday. I expected the store to be busy. The staff were doing their best in servicing the customers. I went to buy a camera. The one i wanted was available in store. Jb hifi pricing was a bit higher. I was served by the store manager. I requested the manager to price match as somewhere else it was $200 cheaper. I was told that the price they have is the best and cannot reduce it further. I went to Altona Jb Hifi next day and showed the cheaper price and they matched it for me straight away without me asking to do so.

This place is my home away from home, is always open. This is my one stop shop for all things entertainment or technology. I needed a new printer usb cable and the store layout was good and easy to find the item I needed. There is always staff around to assist with any queries. They are friendly and very knowledgeable in regards to all the products that JB stock. The one thing that impresses me is that if there is a product they don’t quite know, they would get someone who knows. I recommend you try this store if you need anything.

JB is always the best place to buy TVs / consoles has a very small selection of actual HiFi gear (ironically?) Staff are cool and friendly The staff in the phone section REALLY want you to sign up for a Telstra plan (still cool and friendly, just come on a little strong with the whole 'please buy Telstra plans' bit) Trades games Annoying snake maze to get to check out, even when no people are queue. Always happy to price match, including sale prices in my experience.

I wanted a tempered glass screen protector. The sales guy recommended one that was $35. When I got home I found it was confusing to install. I soon realised it was a glass-look screen protector. Stupid deceptive advertising on the box. Yeah, it was plastic! Felt like a complete idiot having wasted $35. Because it was so confusing to install, I actually installed it on the wrong side so it was useless and I had to discard it. I could have avoided all this if the sales guy knew what he was doing.

Some staff in store are helpful. Going online to buy digital membership for Xbox failed on several occasions. Took many transactions out of my account. Still waiting for full refund. Apart from this incident I have shopped here for over 20years. Basically since it opened in Melbourne. Customer service number to call is a huge waste of time and I waited 4 hours with no response. Emails are mainly replied with a BOT that doesn't help you with the issue. Not the way it used to be.

Wasn't clear with my price match request. I had a product page from mwave and their team said mwave wasn't an Australian company which it is as per ABN lookup. Moreover they denied price match for a product which their online team approved and I just went in to apply multiple gift cards . They accused the online team of using mwave to price match. Shady guys here. Avoid . Update: went to another JB hi-fi and got the price match. Confirming these guys are just jerks.

As always JB Hi-Hi have a great range at great prices. Going in store is good if you need something quickly and you know what you want. When I went to the Hoppers Crossing store it was very busy and I was not able to find a staff member to check on a few things. The items I was looking for also seemed to be out of stock. While I'll keep using JB Hi-Hi as an option for my electronics shopping I think I will do more of it on-line and/or click & collect.

Excellent customer service. Today i called to get assistance with a particular product.. the staff went above and beyond to help me & although it was a click & collect process. I was very impressed how they managed their customer service. I also called a competitor of theirs & their customer service was no where near as good. Thank you Vince and the team at hoppers crossing you guys were amazing as was the staff in the Highpoint store. Thank you.

A great store located in an easy to access are. Parking can be a bit difficult so avoid peak times. This is not the fault of JB HI FI but it is definitely an annoyance. I would highly recommend that you call up and ask if they have a specific item in stock as I have, and more than once mins you, gone and what I was looking for wasn’t available. Overall it’s a good business and the staff are friendly, would definitely recommend.

Unfriendly staff. I odered t shirt, using my nearly expired perks voucher. I have the sms says ready to collect, but when I was there. They denied to give me the T shirt which is in store. The reason is they don't want to fullfil order which is using perks voucher. They cancelled my order. I asking why sent me sms to collect my order. It was wasting my time. I will never buy anything from this store any more. Waste my time

The staff at this JB Hi Fi Store is great. All the three Managers had been a huge help to me after a TV I ordered on line was supposedly “lost” by Toll. They helped me in sorting things out with the on line Customer Service, speeding up the process. Without their help it would have taken weeks more to resolve the issue. They provided an in store credit and they treated us very well when we bought the replacement TV.

The guy I spoke to in audio/headphones did a really excellent job to get me what I needed. There was a product I wanted which was a little hard to get but instead of taking the long complicated process of waiting and getting it from another store, he managed to get me a great deal on another pair of earphones I was looking at. Super friendly, very professional and definitely can recommend. Kudos to you brother!

When you come to buy something it's great, someone will attend to you in a couple of minutes. If it's for an issue with something you have purchased team members are not much interested and had to wait for 20 min even at not a busy time on a weekday afternoon. Also heard another customer coming for an after sales issue that software issues are not a real issue and should contact the manufacturer.

Went to buy Hisense u755hau, Rude Staff with attitude basically told not able to price match with appliance central as it is not in stock, found another website with stock. Staff just told will not be able to price match this tv at all, did not expect this from jb hifi. Have bought a lot of other items from jb hifi, will not buy anything from jb anymore. Totally not recommend this store.

Have been shopping here at JB Hoppers Crossing Old Geelong road for years and by far have always had the best experience out of all JB Stores. Management are brilliant and in particular Steve who is a genuine nice person and very helpful! The team has assisted not only me but my family with purchases many times now and always left very happy. Keep up the good work team!

Shopped here few days ago, not sure what the issue was with some of your staff, Customer service was poor and very unhelpful with their product knowledge/guidance. First time I actually experience such poor service at a jb hifi outlet, all others in the past have been great, but the staff here at the hoppers crossing store needs training with customer service.

Worst sales every. They made me wait for 20 min even after me telling which one product I want. Rude sales people, they are just interested in the commission. The sales guy came after 20 min when he heard some other sales guy will get his commission. He kept the product on the ground and just walked out. They need to learn how to treat people. ZERO STARTS.

Absolutely lovely staff every time I go in. I needed a new pair of earbuds this time and prefer the over-the-ear kind, which can be hit or miss in comfort. Nathan was super patient and friendly, took me through a few options, and we landed on a pair that was right in my price range and super comfy. I'll definitely be back when it's time to upgrade the tv!

I had great experience with Grace as a customer service with an outstanding problem solving skill. Grace helped me to send my product for warranty assessment instead of sending me a long way to another store for it that she could ignore. She showed how she cares for others and proved her awesome customer service skills. She is an asset to the company.

TV I wanted was in stock at the store however when I asked the worker, he rudely said we don't have it and walked off. That's fine that you don't have it but it would have been nice to get an explanation of how I could order it in or a bit more insight into the situation. This is not unlike most experiences I have a JB Hi-Fi so I'm not surprised.

Lovely staff members. They really take their time with each person to give them quality service, but also a lot of unnecessary chatting that creates a long wait to be served. Then never waited so long in line, only to realise they charged me the wrong price, so had to wait again. But was nice to see that had everything stock that we needed

Good service the guy approached us himself and offered advice on the many choices of headphones available. was pretty patient and answered all the questions. even got offered free extended warranty and a small token discount which was pretty awesome and an appreciated gesture. that's what I call customer service! highlyrecommended.

It's a JB store so not much to say. My only feedback is, maybe staff should stop chatting to each other while you're being served. It highlights that the customer is only a transaction. You can still make millions in profit and provide a great experience. This has happened at a number of stores, appears to be the culture of JB.

This time, i did an online purchase and they get it ready for my pickup like after half n hour. That was a quick service and my item was ready at the store once i reached there. It was overall great experience, and yeah on same day from pickup location i Saw 4 people picking up their orders and all of them were TVs, like mine.

Very poor customer service . Was given faulty tv and no one is willing to get back to be with an approval to swap it over. They keep you waiting for hours and this stores customer service is just shy of pathetic .all you get you hear is that we are are back logged even though they are fulfilling online orders within an hour.

Worse store and customer service ever. Tried to call three times and every time lady put me on hold. Waited for 35 minutes on hold. Called again and told her that this is the third time I am calling. She was super rude and said we are busy and hung up on me. They is the way they treat their customers. Not going back again.

Amazing staff help in the phone section, set up new phone plan on boxing day morning. The young girl was getting hassled in every direction, customers being rude, abrasive, demanding but she was nothing but professional. So impressed! One of the best retail staff members I've seen. 6 stars. She deserves a 5x her salary!

Its not usually worth the effort leaving a review for these big box type stores for me, but a few weeks ago when I had to sort out a fault with my smartwatch purchased from a different jbhifi location, Gabe went the absolute extra mile for me and I couldn't be more satisfied with the result. Top notch customer service.

Very well stocked but almost impossible to get service. Every time I have come here I wander around for a long time before I manage to get someone to help. Staff never acknowledge you and can never be found. On the positive, they always have what i need in stock. If they had motivated staff their sales would double.

Customer service is somthing this store needs to improve immensily. Come on, as we had to wait at least 30 minutes to get some answers about a product. Most of reps just ignore and try not to do eye contact fearing customer ll start asking questions. Please hire more people and offer them suitable training. Thanks.

Our family just moved here days ago, and we need a new 55" TV in the en suite after the little one falling asleep. The stuffs are really supportive and professional to give me suggestions based on my budget. The storage stuff was friendly and professional as well. This is a best start for our new dwelling. Cheers!

Totally Hopeless service waited for 30 mins every one pretending to call someone to help but no one turns up to help. Went to cash counter to ask help lady at counter made facial expression why ur asking help….never ever visiting this store again..avoids this store if u can pretty disappointing on JB Hi-Fi part.

My 3rd Visit to the Store. I dont even visit my Local JB hi fi, as I find the managers and staff here more engaging and attentive(once you find them). Bought a new cheapo Tele today and one of their supervisor carried it all the way along to my car which was located far from store. Would recommend this outlet

Usual electronic store. You can find tvs, laptops and all sort of gadgets including video games. Good thing, they match pricing from other stores,they give a separate copy to cover gift guarantees and exchange. This helps leave gift receipt with no price but an option for them to exchange. Wonderful.

I was super excited to purchase new speakers up until I asked for help. One of the workers literally power walked past me as if I couldn’t see him. When I tried to grab his attention the second time, he sternly said “I’m with a customer” without even acknowledging or referring me to another person.

Went in to buy a laptop on black Friday... in the absolute madness of the store Matthew.C took care of us and ensured all our questions n concerns was answers and was extremely patient and helpful throughout. Really made our shopping experience worthwhile. 5 star review is purely for his service.

Was suggested a particular tv, bought on recommendation, told delivery 6 days later.....rang to check on delivery and was told no stock in Australia.....3 weeks later still no tv. Quick to take my money and still nothing. Have to constantly ring them to follow up. Will never buy from them again.

James was very helpful. We had placed an online order and was given us incorrect information but James above and beyond to give us best service. Very happy with him, the way he handled the situation. Monique was also very helpful, polite and friendly and she directed us in the right direction.

Great service from the games department! We went in to trade in a couple things and grab a new release, but were able to have a bit of a laugh with the staff member, and he made my partner's night by hooking us up with a freebie leftover from the pre-order promos that we'd missed out on.

Received really good service today from Mon. She went above and beyond to find an item that wasn't available with them from another store and spent a good amount of time liaising with then to arrange delivery. She is an absolute asset. Well done Mon and thank for your help today.

Very bad experience from this Store, I will never shop at this store again. Staff are just sitting there playing on there phones, do not have any knowledge of products and not anyone came for solve my confusions. Very disappointing. I’ll be going else where to make my purchases.

The customer service is definitely not up to the standard. Reps see you and choose to walk through you. This is happened to me at multiple occasions. This time I walked to service desk yo buy pair of Airpods. It's better at plaza. Also no TV and appliances at this store.

I visited at a very quiet time and was able to find assistance immediately. The person who helped me seemed very knowledgeable about headphones, pointed out other quality options at my price point and added an extended warranty in the sale. Overall a great experience.

Placed an order last Tuesday online it said in stock. Order was shipped today Monday from SYDNEY. Communication is key, would have been nice if they let me know. Tried to do the right thing and stay home, Should have just done click and collet from my local store.

I walked in to the store at 2:58 pm on 23/1/2022 . A lady on the door who supposed to at least welcome people and check if customers are scanning the QR code was very busy on her phone in her own world. I passed the feedback to the guy who took her shift at 3pm.

Horrible service made me walking around and stand for more than 20 mins, waving me off when I need assistance, letting people go ahead off me and calling them even thought I was in line first. Worst JB IV been my life never spending my hard earnt money there.

Purchased a TV from here a few weeks ago. Staff were so pleasant and a breeze to deal with. Chatted about my options for a good 20 minutes. It's nice to feel like more than just a sale to somebody. Highly recommend going here for all your entertainment needs.

I dealt with Blake …. He was very helpful and gave ample time to explain and offer wide range of options for my purchase.. Also seen Very cheerful staff at the counter too … even it was busy when I went there on Black Friday .. the staff were very helpful..

Very helpful and professional staff. Plenty of parking available right in front of the store. It’s very conveniently located off Old Geelong Road. Most of the time they have in stock what I’m looking for. Show them a cheaper price and they happily match it.

Worst service. I went today afternoon and ask a sales consultant (indian or Pakistan) about the product i was looking for, he replied that he is a customer himself and that time he was scanning products and wearing JB hifi neck badge. Very unprofessional

Best Team in Town. I ordered for a Click and Collect Party box and they are very helpful to get my item. They have good communication and sees to help you anytime. Opens Mondays to Wednesday 9am-7pm Thursday to Friday 9am -9pm Saturday to Sunday 9am -6pm

Had the best customer service here. I was served my Jessie. He was so helpful and called multiple stores to help me get my item. He arranged for it to be shipped from another state. Thanks so much for all your help and for going above and beyond.

Great service and with a friendly smile. Unable to locate the wifi version of the Samsung watch I wanted even though the system said they had 4. A discount could have been offered on the 4G version considering we were forced to have to buy it.

Very poor customer service, staffs don’t acknowledge customer. We clearly are waiting to be serve and they just ignore us. It’s not busy but they are not interested in helping customer. I needed to get the security guard’s attention to find

Helpful staff but worst management. Bought brand new TV and sound bar was up sold to me knowing this product had issues. Brought it back checked in store and was replaced with another brand new piece that was also faulty. Had to waste half

Rang and enquired about a tv .Spoke to a guy named WALLY . Asked if he would honour a sale they had a few days ago was willing to pay then and there . He told me no and was totally arrogant about it . I tried to negotiate and told him Good

Olivia and Alex amazing people,with loads of product knowledge they were spot on help me alot ... best ever service, highly recommended please visit and see either Olivia or Alex . Loads of luv and blessings.... see u guys soon …

Stock selection is pretty good, but considering you generally pay more there than you would online, you would expect not to have to wait 10 mins just to get your product security unlocked so you can take it to the counter and pay for it...

The salesgirl was not welcoming and was moody. When inquiring about some products, she was consistently displaying her discontentment for no reasons. However, the female staff at the counter was amazing. I still love to rate JB Hi-Fi '5'.

Very bad experience from this Store, I will never shop at this store again. Staff are just sitting there playing on there phones and no one coming to solve my problems . Very disappointing. I’ll be going else where to make my purchases.

I asked a staff member, a lady with long ginger hair and glasses if she could help me. Her response was "Depends on what it was". Staff just stood around not even looking at customers or engaging customers. Poor experience

Went there to pick up fingerprint bike locks and ended up buying another escooter due to the awesome price given (was the first time going here & $1404 off normal prices on this escooter was enough to buy a few more lol)

Just wanted to say a massive thank you to Nathan for helping me out today with what I thought would be a difficult task. Nathan was able to help with my query the same morning. How efficient and very much appreciated!

Adian is a very helpful and amazing guy.he tried his best to search for my lost wats up app from my cell.. He tried his best to fix it but unfortunately couldn't. But he has done his best..so I highly appreciate it

Really rude customer service. Called to enquire about some basic info on warranty and was immediately put on hold for 10 mins. Called back and was told they are too busy to talk to me!!! Where does this happen?

Friendly and super helpful staff, but terrible atmosphere due to a prison-like security entrance, and guards that follow you around with weary eyes making you feel unwelcome. This store needs a facelift upgrade

Really nice staff that do all they can to assist even if it means loosing business due to stock levels Customer service wins out which means next time when they can assist me they will be my first choice

Very helpful staff and manager. Helped me resolved my issue and provided me with exceptional customer service. I highly recommended this jb hifi compared to the other ones in the area.

Fast and efficient click and collect. When in store though hard to find an employee to help you. Otherwise, very good and easy JB to deal with. Much better then some of the city stores

Very happy with the customer service. Purchased 75 inch tv for a good price with great reviews and the sales man was very helpful. Was a quick and easy purchase. Highly recommend :)

Staff are pretty friendly and approachable which is great (3 stars for them). However, the store itself was a little messy and rather confusing to source items which I was after.

Always busy staff (not sure in real or pretend), takes ages before someone assists you, poor customer experience. Would visit other nearby stores werribee etc. but not this one

I was very surprised with the customer service. We were obviously looking for assistance but the staff simply walked past. Very unlike the usual support you're used to at Jb.

Went in to buy a tv highly appreciated Gene’s customer service he had excellent knowledge helped us with what we needed and the staff was very friendly. Thanks Gene! …

Tess help us with everything ❤ there was no problem for her with anything .Thank you for spending your time with us Tess ,you are beautiful person ✔❗ …

Jesse is a legend. Brought my computer to get the camera looked at spent 20 mins with me to try a fix it in the end he gave alternative solutions. Thanks Jesse

I've purchased many things from various JB stores but have found the service and care shown by staff at this particular store to be exemplary. Recommended.

JB Hi-Fi was amazing. Did some amazing shopping with some amazing deals. The customer service staff was very friendly and helpful. Must visit again.

First time ever, bought a 65 inch TCL. It was purchased online with store collection. The staff were very good and really helped fit it in the car.

Always a good visit; like walking thru "Checkpoint Charlie" at the entrance but the floor crew are well informed and convivial. Can recommend.

The service is not good, you can't find staff available and sometimes they say you that they are going to come back but they don't reach you.

Ryan and "red beard" manager were so helpful. Made our experience with a return really seamless. They are knowledgeable about their products.

Super friendly and helpful staff. Jessie and Ryan both were amazing in handling my request and quite knowledgeable too. Strongly recommended.

Plenty of electronics option and potentially match the price! For home appliances, you might need to visit bigger stores like Altona or CBD.

Didn't have what I needed but were super helpful in finding me the nearest store that did. Staff were kind, knowledgeable and helpful.

no help ,low staff ….for any questions you have to wait for long….better go to good guys …..and even you find someone …staff is rude…

Very knowledgeable staff, we dealt with Wally who knew a lot about a lot but wasn't pushy and sold us exactly what we needed/wanted.

It's good. Staff assisted me in finding the product i was looking for. Staff can be a bit more focused on customers, in my opinion.

Customer service are very very poor. Staffs are to rude if someone ask something about anything . Totally zero Customer service.

Friendly staff who are willing to help and answer questions. A typical JB Hi-Fi really. Plenty of parking available in front.

Wait times are quite high. Poorly managed Went to the counter and asked for a help in a particular section and they said

Stood around and watched staff talking about plans for there evening. Went to good guys and made my 2k purchase instead.

Helpful staff but waited a very long time (an hour) to get finance on a fridge. System issues. Has great stock.

Can't get anyone to serve you here. All good though, Officeworks had what we wanted, a little cheaper as well.

The young guy was fabulous. Wish I could remember his name. He had fabulous black curly hair. Great service.

Jean was great at assisting my partner and I! First time buying a TV and he made the process super easy