Have done a few click and collect orders from here and they've always been ready within 30 mins. Pick up is easy as you can just pull up in your car (no need to get out) outside their back door, then just click a link on your SMS and they bring your order out of your car. Really quick and easy to deal with.

Absolutely outstanding service from Aaron We just wanted a Tv but he went the extra mile to make sure we were covered in all areas of wi fi, phone contacts and set up of our new devices. We will never go anywhere else - we were treated like VIP!

Very pleased with how I was treated here. I had some issues with my drone so JBHIFI swapped it out under warranty, I had more dramas a few days after with the drone so they happily gave me a refund and asked if I wanted to get a better one,

Was in and out in less than five minutes! Needed to exchange an item as it wasn't working. The sales woman already happened to have the item I want under the counter which was handy. She made sure to have me check how much I paid as it can

I bought a new samsung S22+ and was served by Alex, who was very informative and helpful. I went back to the store the next day as not being tech savvy was unable to transfer my photos across of which there were a few hundred. Tyson did it

Short staffed, another team member asked some one to help me the response we got was no I'm going on my lunch break find someone else, 20 mins later someone came to assist. Now I wouldn't really complain but the fact there was only me and

Disappointed with my purchase. The sales attendant went on about the Cygnet phone charger as ideal for fast charging. The product quoted the unit at 30W. But, did not specify at what voltage this applied. It was not at the 5V needed by my

I love racing from work to get to Jbhifi before they shut which according to there website I had checked all day said 6pm rocking up at 5:15 and being told “oh sorry we are closing earlier, last minute change” and with customers still

Their product return policy used to be good. now you have to phone the hotline to get approval, then go back to the store and get asked the same questions over and over again. A real time wasting experience. And they make you wait for

A big shout out to Owen. I was there yesterday with my elderly Mum. Her Samsung tv of 1 week was not working properly and was just too hard to operate. I really didn’t think we’d be able to take it back, but Owen understood the issues

Thanks Tyson for the great service. Prior to coming to your store I visited your other branch twice at Westfield Penrith and the service was not great. After paging, i waited for custome service twice to be told that Jarrod the TV

Just visited JB Hi Fi Penrith Homemaker for a Kindle warranty issue and was helped by John. I have to recommend him as he was so helpful and knowledgeable. What a nice bloke! Thanks for making this process so easy …

The Store Manager Cam Robinson is an absolute weapon and honestly the most helpful person I have ever dealt with in terms of service. Could not recommend enough and will only deal with Cam and his team moving forward.

Was here yesterday, picked up a new Navman, seems would be easier to find bigfoot than someone in store to assist, yes there popular & busy.. got to checkout young girl serving was brilliant..

Cannot fault this place! Gave me a great deal on a new television, and when delivery and installation didn’t go to plan, Cam kept the communication and incredible customer service coming.

Absolutely best service, best prices. Staff very well educated about items. Highly recommended. I purchased a Hyperboom speaker, the sales man told me it's a good investment,

Purchased extended warranty for galaxy bud, was told they will be replaced without a question. Now asking for a replacement as they are faulty ( i have receipt amd extended

speak to Tyson for all things computer/s/tech 11 out of 5. fantastic staff. Online order issues would suggest buy off floor/in stock on site only (had issues with 2 online

My husband was looking for some assistance. The employees stood around chatting and no one approached him. Clearly they didn't want the commission from Black Friday sales.

ALWAYS so helpful in this store. The staff are well educated for anyones needs...This is my favourite JB store!!! Awesome staff!!!! 10/10...recommend to everyone!!! ❤️

Big thank you to Shane. Extremely helpful and knowledgeable on tech products, explained everything in a detailed and easy to understand way. Highly recommend Shane :)

Poor service drove 40mins to the store after saying the have something i wanted and they would keep it for me then i arrived and they said they don't have it

While they were priced significantly higher than Harvey Norman across the road, they do price match with out hesitation and actually had stock.

Although external signage in the carpark directing to the internal store could be better, the service was great and quick. Good experience

The staff were helpful (but not too helpful... Not annoying). The store was well stocked and tidy. I was able to find everything I needed.

I was service by a nice shop assistant gentleman at the Penrith store he was very patient with my purchase. It is a great shop.

Staff amazing especially the manager and his second incharge. Will definitely be back for my next electrical appliance.

Happy to see all under one roof and the staff are courteous and helpful in selecting the right items for our needs.

Great team, really helpful. I usually wait for a sale but the prices are still pretty good even at retail price.

Slow service at checkout. Two people behind the counter seemed more interested in chatting than serving

Just purchased samsung 23. Great service by Blake. Highly recommend this store n Blake the man.

A great shop with excellent customer service and plenty of cool items...worth a look …

I found it very hard to find what I was looking for even a staff member so I walked out

Nice staff, they helped me find what I was looking for. They were also polite.

Great range of electronics and gadgets. Great knowledge to help.

Owen was awesome today & Blake is Always above & beyond

Salesperson was very helpful in product selection.

Always has friendly staff always willing to help

My Experiences are: * Service is Great

Always helpful and efficient service.