I recently had the pleasure of visiting JB Hi-Fi Victoria Gardens, and I must say it was an outstanding experience from start to finish. This review aims to highlight the positive aspects of this particular store, including its convenient location, competitive prices, impressive interior, pleasant surroundings, ample parking, and accessible transport options. First and foremost, the location of JB Hi-Fi Victoria Gardens is ideal. Situated in the heart of Victoria Gardens Shopping Centre, it is easily accessible and centrally located, making it a convenient destination for shoppers in the area. Whether you're a local resident or a visitor, finding the store is a breeze. One of the standout features of this store is its competitive pricing. JB Hi-Fi is well-known for offering great deals and discounts. I was pleasantly surprised by the affordability of their electronic goods, ranging from TVs and smartphones to laptops and home appliances. The prices were not only competitive but often lower compared to other retailers, making it an excellent place to shop for tech enthusiasts. The interior of JB Hi-Fi is both modern and well-organized. The store boasts a clean and spacious layout, which makes browsing through their extensive range of products a hassle-free experience. The aisles are neatly arranged, and the shelves are well-stocked, making it easy to find what you're looking for. The store also has knowledgeable and friendly staff members who are always ready to assist with any inquiries or recommendations. Surrounding the store, Victoria Gardens provides a pleasant and inviting atmosphere. The shopping centre itself offers a variety of other stores, restaurants, and entertainment options, creating a vibrant and enjoyable environment for shoppers. After a successful shopping trip at JB Hi-Fi, you can conveniently explore the neighbouring outlets or grab a bite to eat at one of the many dining establishments nearby. Parking is often a concern when visiting shopping centres, but JB Hi-Fi Victoria Gardens has ample parking facilities available. Whether you prefer underground parking or outdoor spaces, the shopping centre provides both options, ensuring a stress-free parking experience. It's refreshing to know that you won't have to circle the area for ages to find a spot. Transportation options to JB Hi-Fi Victoria Gardens are also excellent. The shopping centre is well-connected by public transport, with multiple bus and tram stops in close proximity. If you prefer to use public transport, you can easily reach the store without any hassle. Additionally, for those who choose to drive, the store's location provides easy access to major roads and highways. In terms of electronic goods, JB Hi-Fi Victoria Gardens offers an extensive selection of top-notch products. Whether you're in search of the latest smartphones, high-quality audio equipment, gaming consoles, or home entertainment systems, you'll find a wide range of options to suit your needs and preferences. The store's commitment to stocking a diverse and up-to-date inventory ensures that customers can find the latest gadgets and technology trends. My experience at JB Hi-Fi Victoria Gardens was nothing short of exceptional. The store's convenient location, competitive prices, well-organized interior, pleasant surroundings, ample parking, and accessible transport options made it a standout choice for all my electronic needs. I highly recommend this store to anyone in search of a reliable and enjoyable shopping experience for electronic goods.

The website showed this store as being the only one with a specific smart watch in stock. So we drove in to grab it. Upon arriving we could see it in the display cabinet, but couldn't find the box to take to the counter to purchase. A staff member came to help us and looked up in their system and confirmed they didn't have any in stock. We then enquired about a different model and he confirmed that one was in stock. When we enquired about price matching Amazon he hesitated and very reluctantly said "mmm... ONLY if it's Amazon Australia." To which I said it was and I showed him it was from the official Garmin Amazon page too. He muttered something about we had to prove it also included a warranty and wandered off. I assumed to check for us. It was very confusing because I have purchased two things from JB hi-fi in the last 6 months and both have had no issues price matching with Amazon. And also being from Garmin's Amazon store, it includes the standard Garmin warranty. We stood there awkwardly waiting for him to return, but he never did. He walked back towards us several times but when he saw us waiting circled back around to pretend to straighten merchandise or attempt to help other customers who declined his services. I stood there at the end of the aisle looking around and very obviously waiting before asking my partner if he was deliberately avoiding us. I'm not sure if this is due to him not wanting to do the price match due to not receiving commission, or what the issue was, but it was really frustrating. We ended up leaving and deciding to just buy it off Amazon. What a waste of time and money, as we had to pay for parking and the petrol to drive there and back. Next time we'll just stay home and shop online. ‍♀️ (Would give zero stars for this team member if I could. Giving 2 stars as the last time I came to this store to purchase a phone they also had stock issues not matching the website, so it seems to be an ongoing issue, but at least the staff member last time was apologetic and helpful. He also happily price matched Amazon for me and didn't awkwardly try to avoid me instead!)

I came in here yesterday to get a couple of accessories for my iPad. Usually I avoid sales assistants like the plague, but the dude who approached me was actually super helpful. I told him I wasn’t sure what I needed, that I was just having a quick look and would have to do more research at home. He told me that most of the products list their compatibility on the packaging. I replied that I hate shopping and get too overwhelmed, so I don’t want to stand around reading the packaging and prefer to do the research at home. He went on to point out everything I was looking for, made personal recommendations, and then doublechecked that everything I was buying would be compatible with what I already own. I’m knocking off two stars because JB is an absolute hellscape for anybody who experiences sensory overload. There is so much advertising in there that it is actually impossible to make out what any of it actually says. The guy who helped me however, was definitely five stars ⭐️

Went to JB Hi Fi at Vic Gardens initially I was very disappointed with the service. I was not home long and received a call from the manager Filamena . It was really good how she called and genuinely wanted to help me and explained it was not their intention to have me wait and feel as I did. I really believe that was good managerial skills to reach out to customers and she also let the young men know how to handle any issues similar to this if arises. I will not hesitate to return to this store as this is brilliant customer service showing they care. With the craziness of Xmas and the covid I believe today was a huge learning curb for all involved, including myself. I wish the young men the best and believe we are learning all the time. Thankyou to Filamena the manager, it meant heaps to me. This is the store I will not hesitate returning too, knowing they have their customers best interest at heart and that customers are well taken care of.

Disappointed with the service we received here. I wanted to buy a new keyboard since my old one that I've had for 5 years is beginning to malfunction. A lady at this store, who another staff member informed us was the manager, seemed incredulous that we wanted to try the $399 Apex Pro mechanical keyboard, pointing out that there are many (differently branded and inferior membrane keyboards) on display. People whose jobs involve using computers a lot, like programmers or engineers, demand a lot from this equipment. I am disappointed that the staff member did not understand this crucial fact concerning a significant portion of what JB HIFI sells. All we wanted to do was test the switches for a few seconds- we were ready to buy. We will not be returning, since I assumed that the reason for the higher prices was good customer service.

Love JB hifi but the one at Vic gardens is not the best. Everytime I ask for help, I feel like I'm bothering them. And instead of showing me where the product is, they just point at it when I've already been in that area and could not find it. And nobody ever told me that I was eligible for a discount because I work in the centre. I found out about that when on the same day that I bought something from them, my colleague also bought something and the girl at the checkout told her that she can get a discount because she works in the centre (even tho I spent hundreds of dollars with them and always go there during my lunch time with my uniform). Will try to avoid them from now on.

Marketing with $50 vouchers - beware!!! Thought I was getting a great deal a few weeks ago with a $50 voucher - if I bought a few extra things to get my spend up to $300. Came back a few weeks later and bought 3 things ($24) ($16) ($12) …. paid the $2 extra and all ok….. However when I got home, one item didn’t fit my docking station, so went back to change it with something else a few days later …., tried to buy something else and “Oh sorry, you can only get back 92cents for that $24 item…” What a joke - ignore the JB hi fi $50 promotional stuff - or be 100% sure you know what you want before you use it. Way too much fine print to be trusted. Disappointed and dissatisfied.

Purchased a new iPhone14 from this store, arrived to collect my new phone all staff talking to each other three/four staff in the main counter couldn’t be bothered 10.30am store had just opened ! After I managed to get my click and collect was about to walk out, checked out a new case and protector again no one to serve me, asked twice to customer service person, response be there in a min or two, shock my head and walked out !!! Jumped on the Amazon app in the food court outside this store.. Brought my new cover and protector for me new phone on Amazon delivered the next day and saved $$& never again jbhifi Victoria gardens, manager and staff need a big wake up call !!!

Worst service I had from their manager, the lady who is the manager is so racist and made me feel unwelcome, I bought something from another shop and I had asked if they have the big JB HiFi plastic even though I offered to pay for it, all her staff members were okay with until she came and started screaming at me and the next thing you know she’s like do you want us to call security, left immediately but as I was walking out her stuff were still caring and asked if I was okay and some of the customers were just like at me like I’ve stollen something until they saw me go to EB Games to collect my PS5 console

I purchased a Nintendo switch game and they have me an empty plastic case. Just a plastic case. (!) My fault I didn’t check what they gave me. I contacted customer care as well and they didn’t replace nor answered to me after I kept emailing them. It’s not about the game or the Money, it’s the after service for me. Looks like that even if you are right or you are asking something complicated they don’t get back to you. I bought everything from EB games and never had issue. I even re purchased what jbhifi stole from me. Better spend your money to retailers that respect you than JBhifi if you want games.

J.B. has all your electronic needs covered and if they don't have what you need, they'll either order it or advise you of other possible options for to find exactly what you're looking for. They also do great deals, match prices or offer better deals if they can. And they have a great range of electronic products in all categories. There staff is both professional, approachable, and knowledgeable. J.B. is a well known brand that has been in the electronics business for over 20 years. There products are great quality and trustworthy. I thoroughly recommend J.B.

JB stores and online are generally awesome. Though at this particular store I had an unfortunate experience when picking up a repaired item, as arranged by customer service at their HQ. The member of staff was so derisory, and mockingly vitriolic it ended up being comical - like a caricature on shows like Curb Your Enthusiasm. Other customers might not have been amused - so roll the dice if you wish. Giving two stars because the whole team shouldn’t be tarred by one bad apple, and everyone can have bad days.

A very disappointing visit. I saw a Nokia phone online that I wanted to purchase. The website showed it was in stock at this store. I rang to confirm it was available as stores close to me had no stock. When I arrived the staff member checked the inventory on the computer and went to fetch it. A few minutes later, he told me there were none left despite showing available in the computer and suggested I call other stores. A waste of a long trip out of my way and then had to pay for car parking.

Great little store. ie: JB-Lite. Has everything EXCEPT TV's. Laptops galore. Excellent selection of security webcams, and everything you need for city living. Gaming gear incl chairs. Even drones. But go to another store if you are shopping for a TV. I would normally give a 5 star rating, but I especially came here for a TV. {Maybe hint to people there is no home TV's or home theatre systems here...like branding it "JB Lite".} Lol (-1 star... sorry JB. I still ❤ you)

1 start as the customer rep I chose to approached provided terrible service and show a lack intention to provide support. The service rep pointed to where the product I was looking for "might" and ignored me.. after a while I found what I was looking for but it was locked... so had to go back to tell him I found it and needed help... I he would have stuck to help I would not have wasted so much time....

The service of this store is incredibly slow compared to the city and Brunswick east store. And yes, it is not a busy time. Another time They also refused to provide me a shopping bag when I purchased with more than 2 items with click and collect while another customer who came to pick up his product left with a shopping bag. Will never come to this store, and the manager should train your employees.

I bought a phone at JB Victoria Gardens, and it was a great experience all round. I went at a quiet time and I got lots of help from the young man (Chennis? not sure, but from Nepal). He was informative and helpful and patient. Well done. Update: the phone was a bit problematic and Jenish and Luke were super helpful over several visits. Six stars.

3 stars only because I am fairly neutral to this store. Was so pumped when I saw they were opening at Victoria Gardens as that is where I shop regularly. But then disappointment upon seeing they don't sell CDs or DVDs - isn't that the main reason JB HIFI exists? lol. So shall continue travelling to Brunswick or Preston instead.

Friendly and helpful staff make this a great store. It's quite small compared to their other stores so it doesn't have TVs and hi-fi equipment, catering instead to tech like phones, tablets and laptops, as well as game consoles. It was also pretty quiet when I was there so you'll be served quickly.

Abdolute horrendous customer service. They can't figure out their own processes and I had to wait 2 hours to then find out they are unable to process a transaction for me and asked me to visit another branch. On top of the incompetence the manager had the audacity to speak in a condescending tone.

Don’t be fooled by there overpriced old fashioned speakers like I was lol. No advice just wanting to upsell and like 10 floor staff and no customers lol. Amazon has the modern version of the speakers with Bluetooth for the same price! Big mistake thinking jb hifi was still a good place to shop.

Juliana was absolutely amazing, she helped me get the best quality laptop for the best price. The first laptop had some issues so she price matched me with a better laptop and reset it infront of me and cleaned it. She was amazing and i am absolutely impressed and amazed at her customer service

Outstanding customer service !! Got stuff pre black Friday, they refunded every amount i paid extra as they guided me about the 14 day policy (Ashle/shane were brilliant), despite that I never purchased from them (bourke street). Whereas the original store had such a nasty staff !!

I told a staff member I would purchase a set of headphones that were on display (they were equipped with an anti-theft hook that couldn’t be taken off the shelf without assistance). The staff member wandered off. After 10 minutes of waiting she didn’t return. I will try online.

Kaitland 5 stars thanks to your incredible customer service (10-09-22). She was extremely friendly, answered all my questions and even helped me by providing a better suggestion than what I was originally going for. Everyone else were friendly and helpful as well.

I really recommend the store, specially the seller Juliana. I had an amazing customer support. she understood my need and offered the best products within the specifications I asked for. As a non-native English speaker, she was very patient and very helpful.

Had a really experience in this store. No one offered any assistance, they barely have any stock and when I asked someone for help, they were very short with me and did not help in any way. One of the worst shopping experiences I've had in years.

Great customer service. A big thank you to Caitlin and Mat for helping find a phone that is best for my needs. The team was very patient with my questions and very informative. I will be going back again and will highly recommend to my friends.

Absolutely stellar service from Luke at JB Hi Fi Victoria Gardens! After being caught up in the Optus outage, and the ensuing frustration, I could not speak highly enough about the customer service I received from Luke. I felt like I had

Ash and Juliana provided the most amazing service for me! Got a really great deal on a new iPhone and earbuds and Juliana’s product knowledge was incredible! I’ll be choosing this store for all my tech needs going forward, for sure!!!

Alan is awesome - great to converse with and he has helped me on multiple transactions with a smile, including purchasing multiple different gift cards across multiple transactions across multiple days and with price matching.

It's a small store and is limited in options. So, if you're looking for a television console, you won't find more than 3 options on display. Also couldn't see display options for graphic tablets. The staff is ofc great :)

The store design very compact but full of goodies..from laptops,smart TV,phones gadgets and it's like you surrounded with technology the staffs are pretty helpful and you Always get a bargain. …

Hey, it's small but the staff know their Android phones from their DJI drones. Also there's no Blu-rays or records here. It's just an old school JB that does tech. Ain't their fault. Just how it is.

I’ve been a longtime shopper with JB HiFi over the years. I just wanted to thank Ash, Sam & Juliana for their excellent customer/after sales service. Friendly, patient and welcoming. Thanks guys.

Thankyou to the team at JB Hi-Fi for their great service on Thursday night just before lockdown, was able to pick up PS5 for my son’s birthday. Congratulations on your opening of the new store.

5 stars for Bradley for being so incredibly flexible and patient with our complicated purchase. Excellent customer service compared to other branches. Highly recommend the team at Vic Gardens.

Shane in IT department was awesome. Searched thoroughly for a gaming device suitable for my sons needs. We ended up purchasing and my son is very happy with the product. Thanks so much Shane.

It's a smaller jbhifi but the service is generally better.staff are attentive. And it has most stuff youre after. No big ticket items suxh as tvs etc. But o everall a cool little store

I bought a new Samsung phone from Juliana at the Richmond store and got so much help in setting it up. I could not have managed it without her. Great service and many thanks Juliana!

I was just browsing, but the service was really good and the lad said he would price match for me. I used to work in electronics and I can't fault the guys at this store.

Juliana helped me to choose the best phone with all the features that I needed. Overall great experience! Happy with my new phone, the store and customer service!

It always seems to be a challenge getting staff available to assist, but the gentleman who assisted us was very knowledgeable, and we got what we went there for.

Awesome customer service from all and especially Alistair who went over and beyond to fix me up with a new phone and helped transfer data from my broken phone

Please, please avoid this store! Staff go back on their word, waste your time and show no empathy for their customers. Incredibly poor and rude experience

Steve helped me out and went out of his way to get me the best price on two items. Overall great experience, happy that a new Jb hifi is in vic gardens :)

Staff member noticed us right away and was very knowledgeable. Got a good price for the brand we were after. Great shopping experience, will come back.

Steven did a excellent job in trouble-shooting my notebook-cable. Truly value-add service. THANK YOU so much! and keep up the good customer rapport.

I picked up an online order. The item was ready in no time. However, I had to wait as they couldn't find the item. Friendly staff and nice store.

Staff hade no idea & the manger was very rude & disrespectful “Bradley” Now I’m stuck with $200 worth of products that I don’t need. GREAT WORK!

Kaitlyn from games is absolutely amazing! If you're looking for a good deal go and see her, absolutely astounding customer service and prices.

Catering more towards personal items than the big goods. Store has a nice compact layout. You'd find most essentials here. Staff are helpful.

Great helpful staff. The laptop I wanted was sold out in VIC but they managed to order and sent one from WA. Great deal. Much appreciate it.

Really great staff, I mean you go to jbhifi to buy things and if you get nice staff who provide good customer service what else can you ask.

Customer service in store is excellent. Customer service over the phone is hit and miss as I often don't get the call back that is promised

Is smaller and doesn't have TV'S etc but I'm just glad there's a JB in the neighbourhood. Great for presents, gift cards, gaming, phones!

Nice little JB, brought a tablet, employee was kind of helpful, didn't have some basic stock but can be expected during these times.

Just spoke to the gentleman in the games department today (Monday 21st March. Super friendly and helpful. Great team member …

Such lovely and helpful staff here. From the security guy on the door to the helpful floor staff to the lovely person on checkout.

Staff were very helpful for recomending EOFY purchases and what qualifies and doe not qualify among headsets. Informative visit.

Excellent shop with wide range of electronics and the staff Steve, Brad and Anne Marie were extremely helpful and knowledgeable.

What a boring JB! I love going through the DVD and CD section and there were no DVDs or CDs at this JB ! What a waste of a JB

Food is yummy, only 1 thing: the place is too cozy and the table too close to each other but anyway good place to hang out

Good, patient service from the employees. The shop has a lot of the stuff in stock so it's easy to pick up what you want.

Very helpful staff! Not a random thing either, two helpful staff on my two last visits. Harvey Norman can eat my shorts.

Service here is always great! Staff always falling over themselves to help you and of offer suggestions or alternatives.

Staff needs more training on products and processes. Most of the boys were dependent on manager for any questions asked

Excellent customer service by Caitlyn today. Helped me with lot of information regarding the product I was buying.

Chap was very helpful although had to be pushed to guide me through all options. Ended up with a Google Pixel

Smaller JB but staff are pleasant to deal with and clearly competent. I don't need more than that!

The people here have been so good to me. Helped me a lot. Just want to say a huge thank you.

One of the best technology stores in the world. Is very fun and has everything you need.

Served by Stephen today, exceptional service and very pleased. Will be back for sure!

I buy all my electronics from here they really go out of their way to look after you

Pretty good selection for a smaller location. Heaps of options. Brought Xbox X gear.

Average JB Hi Fi Store. Doesn't Have TV's , Speakers Home Applications In Store

Always get excellent customer service here Staff are extremely nice and helpful

Lovely staff and team members, especially the alternative girl who works there.

Good place to buy technology, go here and not EBGAMES since it too overpriced

Missed Black Friday opportunity to upgrade my eufy stand alone Solar camera.

A bit smaller than other JB Hi-Fi with limited products overall not too bad.

It's JB Hi-Fi. They're almost all the same. Great value prices. Good staff.

No TV in store. Dedicated to gaming and pc. Where is the one stop Shop?

Good store but dosent have DVDs & CDs, very small but good quality

Good place to buy computer accessories. Huge customers. Huge sale.

Thanks foe your help Steve. Have recommended you for a payrise!!!

It doesn't have cds or DVDs in store. That why it gets a three

Brad sorted out a tv and internet for my new flat. Great store

Awesome knowledgeable staff, and they will always price match

Super friendly, helpful and knowledgeable staff. Thank you!

Had to return some ideas.. they were great process was easy

Great place to shop. Only to happy to help and explain.

Great store with very knowledgeable and friendly staff.

But small for a JB hi-fi and didn't have what we wanted

Excellent service and price....happy with Asus notebook

Spacious store friendly staff love to shop there

Very friendly staff. And as always best price.

Always great service here and friendly staff

As always, it was nice. Very friendly staff.

It's a OK, smaller than the other JB HiFis