I am always a loyal customer of JBHIFI, bought lots of home appliances and electronic devices such as LG TV, Apple Laptop and video games etc. I love going shopping at JBHIFI as most of the staff are very friendly and helpful and also, JBHIFI do provide lots of good quality stuff with reasonable price. However, the above good experience ended in this afternoon after I stepped into Airport West JBHIFI store in VIC. I was after an Apple Watch Series 8 and went to Watergardens store (closest to my home) but I was told that it had just been sold out and staff suggested me going to Airport West. I spent 30 minutes driving there and before I went in, I called JBHIFI phone service first as I had The Good Guys Gift Cards with 5% off discount and wanted to check if JBHIFI could offer me a 5% discount so that I could buy it from JBHIFI. A lady picked up the phone, and she checked on her end and said she could not match the 5% but what she offered was a $10 discount. I accepted it and she sent me the link. Then, at around 15:20 on 6/10/2022, I went into the Airport West store, there were almost no customers in the store at that time and so many free sales assistants but no one came to me proactively. An Asian salesman with glasses (Brian) walked past and I said to him that I wanted to buy this Watch and asked the same question as I asked over the phone with the lady. He told me in a second without thinking and checking anything that he could not give me the discount and asked me to go to The Good Guys to buy this one. He said it to me at least three times. I was so confused that I am your JBHIFI's customer and he is an employee at JBHIFI but why he kept pushing me out of the door and asked me to go to a competitor to buy the item. I know that I am not a major customer for JBHIFI and maybe the profit JBHIFI gain from this Watch means nothing to them, but can you imagine how many customers you lose everyday just because of him in a way to asking customers to go to somewhere else to buy. Then, I showed him the link that the lady gave me over the phone and told him that your online service people gave me $10 discount. I asked him if he could provide the same discount for me, otherwise I would waste my 30 minutes today to drive here. Not surprisingly, he did not even think about it or check anything on his "machine" but just said no we cannot give you any discount even though the online team provided you with that. Again, he asked me to buy online and pick up in the store. I told him that I drove long way to here and just wanted to buy it today. I bought lots of items before at JBHIFI, those in-store staff always helped me to match the price that JBHIFI online service people offered me. I just do not understand why he treated me like that kind of personally. The points that he delivered the bad customer services are: 1) he was free but he did not proactively come to help. He saw me already before I came to him. 2) he repeatedly asked me to go to The Good Guys to buy the watch. I was at JBHIFI, why I had to go to The Good Guys? 3) He did not check anything on his "machine" on hand and just gave me the answer without thinking. Why I went to the counter eventually and the lady over the counter could give me the $10 discount? Why he could not do that? Because he was too lazy to check and was too unfriendly to help. I hope this feedback will be passed onto the Airport West store manager or area manager who can have a read and provide a formal training to their employees on how to serve customers and how to retain them, instead of keep asking customers to go away. Everything I provided above is true, and his passive behaviour can be proved by CCTV in the store.

First time I purchased an item in JB’s website. Initially I thought it was easy and quick. I purchased a dishwasher for around $500. I got an email confirmation within a few minutes and I expected it may take a few days for delivery. A few days later I received an email from their customer service team saying that the dishwasher is out of stock and the ETA at their warehouse was 14th July, so I booked my plumber in for the 20th, giving them a few more days if there’s a delay. Still they had 2 weeks to get the item in and arrange delivery. I emailed them on the 18th just to confirm that everything was on track as I hadn’t heard from them (no news is good news right?), and they responded on the 19th saying that they are still out of stock and don’t have an ETA. Seriously? They’re joking right? I’ve worked in customer service, so I understand SLA’s and why good communication is needed as customers they use the information provided to make plans around that information... which is exactly what I did. I emailed back to say that their response wasn’t acceptable given the circumstances and they responded to me again simply saying that they won’t be delivering the item. I get that they are out of stock, yet they made absolutely no attempt in fixing the issue or making it right. They don’t have stock, so that’s it, right? Just cancel the order and thanks for wasting two weeks of my time? Pathetic custlmer service team, led by management who doesn’t care about their customers. This is how you lose a customer for life.

My visit to JB Hi-Fi was truly exceptional, primarily thanks to the outstanding customer service I received. In particular, I had the pleasure of interacting with the store manager, Steph, whose level of assistance went above and beyond my expectations. Steph's knowledge and expertise were immediately evident as she effortlessly guided me through the store's extensive product selection. She took the time to understand my needs and preferences, offering insightful recommendations and answering all of my questions with patience and clarity. Her friendly demeanor and genuine enthusiasm for helping customers made the entire shopping experience both enjoyable and stress-free. What stood out most was Steph's problem-solving skills. When I encountered an issue with a product, she swiftly addressed it, ensuring that I left the store completely satisfied. Her dedication to resolving any concerns I had demonstrated a true commitment to customer satisfaction. In today's world, exceptional customer service can make all the difference in the retail experience, and Steph's exemplary service at JB Hi-Fi is a shining example of this. Her professionalism, knowledge, and willingness to go the extra mile left me not only impressed but also grateful for such a positive shopping encounter. I can confidently say that JB Hi-Fi, under Steph's management, has set a high standard for what excellent customer service should be.

Manager that was on duty today was appalling. My husband went in to get a game price matched with the Target price and the manager claimed that JB HI-FI does not price match. Apparently she has worked there for 6 years and has never price matched and that what is stated on the website is not policy, its just to keep the customers happy (because it makes customers happy when companies don't follow through with written policies?). After my husband showed her JB Hi-FI's price match policy that is on their website AND on their counter, she said that she would never price match something that is cheaper than what she could get for as staff. If this is true JB Hi-Fi you need to update the information on you policy indicating the price match limitation. If this is not true than your staff or at the very least the store managers need training on company policies. The manager then proceeds to tell my husband that he could complain if he wanted, to which he said he would and asked for her name which she refused to give at first and later on gave a name (who knows if its her real name). Oh and to top it off as my husband was walking out of the store the manager yelled to my husband that he was SAD. I am sure the rest of the staff at this store is lovely but this manager needs more training in customer service and store policies.

The staff is super rude with customers and they do not follow what Australian Consumer Law says. I bought a Asus zenbook duo laptop 8 months ago and started presenting problems with the screen after 7 months. I have had to take it there for warranty but the staff members bwere saying because I did not buy the extended warranty they couldn't replace the device which is illegal. Instead they offer to fix it but when they "fix it" forgot to install the drivers and were not showing the on the bios so I took it back two days later and the staff were talking to me like it was my fault like the didn't wanted to take it back. Than I got a text to pick up my laptop today and they miss the box with all the codes and Microsoft key (very important) and then I ask for it and they started saying that it was not their fault and I had to take it like that. They I ask them to make a not about that and telling them that it was not okey give it back like that and then this guy told me: shut up and listen super rude with customers and probably racist. I took the precautions of record all the conversation with them so I am going to take this matter to consume affairs Victoria as now my computer does not only not working properly but is incomplete as the keys were lost. Don't buy there!!!! Worst experience ever.

I would like to thank Jb Airport West for the exceptional service I received from their consultant Daniel. I called on 29/6/22 to discuss a smart tv I was interested in and Daniel was exceptionally helpful. As I was limited with space on my wall , Daniel took the initiative to provide dimensions of the tv to ensure it would fit nicely and explained it was very user friendly and assured me I'd have no problems setting it up, but suggested if I had any concerns to contact him. Daniel spoke very professionally over the ph and was extremely knowledgeable and took the time to listen..which is what I find is a thing of the past now,, His enthusiasm to help was THE DIFFERENCE..It made me feel confident and comfortable to purchase from him over the ph. As technology is always changing, it can be overwhelming but peace of mind is what I received. He arranged for the order to be placed and collected in no time at all.. he explained step by step the procedures I'd need to follow once the email confirmation came thru.. Well Done Jb Airport West, you truly have a passionate employee serving your customers who deserves to be acknowledged for his outstanding service. Thank you Daniel, the tv is fantastic and the additional sound bar I also purchased was exactly what we needed!!

Sack Nathan (store manager) Went in store today to return a faulty Motorola Razr 2022 phone that I purchased 3 months ago from this store. I showed the numerous problems I was having with everyday features such a messaging pictures and videos, opening files, screenshots, etc. Instead of providing a solution Nathan asked if I had an IPhone before which I told him I did. Instantly he had the mindset that I was only returning the phone because of “change of mind” and told me this is how normal android features function and can’t provide a refund or exchange on those grounds as he sees no fault although saying many times he isn’t a technician. To get a second opinion I showed the problems with the phone technicians in the same shopping centre and they said it was clearly a faulty product due to a system glitch. Due to Nathan being way above his pay grade I went to another JB nearby which were very helpful as they saw a major fault and took the necessary steps to provide an exchange for a new iPhone without any problems. Felt good coming back with a brand new iPhone in hand to ask for your name so I can give you this L. Good luck with your “thriving career” lol.

Yeah nah. Ok, very hard to get someone to serve you had to ask a mumber of times. We were looking at a Samsung A13 marked at $329 asked if any wriggle room was told $199 that's good right? which is the market price btw. But what happens to any customers who don't ask for the best price? Ripped off! I sincerely the correct price is on the phone now. Then I was told I'd need to buy the wall plug as most phones come without one now. I was offered 80c discount yes 80c off buying charger, which ultimately I wouldn't need. Because fortuitously a more senior salesperson heard the conversation and said it came with the charger. I'd give the female salesperson a fail she wasn't particularly knowledgeable and no apology for incorrect price on phone and error re charger. So overall not a great experience. I was generous with 3 stars realistically 2-2.5. However in all fairness the customer service is usually good at this store..

Purchased a laptop for work which I was told was on order and would be in within a week. After a week of waiting I called to enquire to be told the laptop wasn't expected until the end of July. When I told them I couldn't wait that long and was told I'd have it in the week, they offered to give me another laptop with similar specifications. Amazing. After waiting on hold for 15mins and finally getting someone to help, I agreed to paying the $48 difference to get a newer better laptop. I showed up the next day to collect it, to then be told I had to wait until some of the warehouse boys got back as they were aware of the paperwork and what needed to be done, none of the front counter staff were aware. Very unhappy with how this was handled and the constant waiting and no communication between members to supply a customer with their goods in a timely matter.

The customer service at the check out is absolutely disgraceful. I had a lady asked for my number to confirm the order. Then as I said it she says I mumbled it then didn’t even ask me to repeat it. Then she mumbles to a co worker he just mumbled it as I’m waking out the store. Considering I had been waiting 3 months for my product and spending a few thousand on iPad and other stuff. The least you could do is be a little bit more polite and be professional in your customer service. never going to this store again. I think Because they wear casual that it’s not meant to be a customer orientated service.

I’m normally not one to write reviews but would be unfair to let this pass considering the amazing service I had received earlier today, I been looking at getting new earphones outside my usual bought Jabra and the sales attendant Who I believe is Pegs (hope I got that right) was so Thorough in explaining in detail every question I had even giving professional suggestions based on my Queries, your knowledge in your products and the fact that you took time to explain it to me is much appreciated, your definitely be my go to person in my future purchases. Thanks again for your help.

The best service by sales except young girl at the check out counter. We went to by one S23 ended up buying two S23Ultra and Bose QC ultra earbuds we were very happy with sales girl. But when we reached the check out counter the cashier made us Feel like we are unwanted customers. She slandered the sales girl saying she didn't know what she was doing and then disparaged us to her manager right infront of us as tho we're not in her presence without any regard of our feelings. Her behaviour was very unprofessional in knowledge and inpresentation.

I recently purchased an iPhone and accessories from the Airport West store and was extremely happy with the service and advice given. I was served by Daniel who was very helpful and knowledgeable about the products and recommended the best products for my needs. He was professional yet friendly and approachable during my time in the store. Daniel is a definite asset to the store and would highly recommend dealing with him and I will return to the store for future purchases to deal with him even though it is not my closest JB store.

Absolutely thankful for the service offered me by the two staff at Airport West Westfield. Two girls by the same name. Was looked after quickly and efficiently without a grimace or an eye roll. The item in question was replaced but with a newer better model. Thank you for the extended warranty cover that was suggested to me on my initial purchase. Well worth the amount. The store is well stocked and well laid out. Obviously has good management and caring staff. Have gained mine and my friends loyalty

So they say., you need to give credit where credit is due. Well, this is a shout out to Steph, of JB Hi-Fi at Airport West. You’re the most capable patient knowledgeable very polite young lady, who actually understand what customer service etiquette is all about. Thank you so much and keep up the great work. Btw, I observed the way you compliment the young colleague who was processing a return. That was absolutely marvellous! Well done to all of you guys and continue working as a team

Today I went into JB Hi-Fi to buy a new phone and I was served by Dylan and Rhys. They were super lovely and walked me through my choices and gave me advice on what to look for. I ended up with a Pixel 6A. Funnily enough they made me question what colour to choose? We had a good laugh. They also helped me with all of the little bits and pieces to go with it and I was set. They made my experience super easy and enjoyable. Thank you Dylan, and thank you Rhys! Give them a raise xx

Went in to return some headphones spoke to one of their younger guys told me they couldn’t return it cause it was my fault they broke Went up to the counter to purchase some new headphones I ask about returning my broken ones got told to speak to Bec their gaming and headphones person spoke to her explained what happened she went and spoke with her manager and came back said they could return and replace and she was amazing excellent service amazing 10/10 she was amazing

JB Hi-fi has a huge range of electronic needs for you and your house. Not only can you find daily things such as laptops, mobile phones and landlines but you can also find DVDs, gaming consoles and even vinyl records. JB Hi-fi has it all and has friendly knowledgeable staff to help you. Best of all, JB Hi-fi is cheaper to buy electronic needs from rather than buying direct from the brand stores. If you need something best check out JB Hi-fi first before brand stores.

Just entered the other day to buy a pair of airpod pros. Staff are extremely helpful, and kind. I have never had an unpleasant experience here. They are always willing to help. Even when they were talking to someone else, the guy noticed me standing behind them and he was willing to take my question. The only downside is not taking afterpay or latitude, it would be absolutely awesome for them to implement it into their system. Other than that, amazing experience.

I came in store last week to jb airportwest and I was so distraught as I had just lost all my photos in my phone gallery and a young man named Nathan V helped me to restore everything without any hesitation or complaint. I would like to express my sincere gratitude and thankfulnes for his help. I will be buying anything I need from this store from him because of his generousity. I wish he worked at every store I shopped in, make sure to keep him.

Not the largest of stores but a wide range of products none the less all crammed into the limited space. A great place for tech, dvds and music but know your pricing before you go in. The store is keen to match competitors pricing but not to lead the pack with low pricing. Current push to capture your mobile number so they can 'send a copy of the receipt' is a great way to build up their contact database but one I won't subscribe to.

I’ve had numerous pleasant experiences here. Doesn’t matter the size of the purchase the staff members are always looking to help. Bought a UHD TV the other day and the bloke was apologetic for the wait while he served someone else and then looked after us well. I came in today to get a screen protector and phone case and the girl that helped was very eager to assist. This is undoubtably the best JB hi fi in Melbourne. 10/10

Being a manager/leader in customer service industry, I would like to thank Luke (Manager) for his sensational assistance in sorting out an online issue for me and making sure I was able to collect my order. During this challenging time with Covid and appreciating how busy and difficult things may be for them to operate, Luke continued to communicate with me until this was resolved. Great care factor and service; thank you!

Sold me a display lens without telling me it was a display lens, I travelled across town to collect so very frustrating. Didn't even offer a discount. Ridiculous. Also JBHIFI needs to standardise their Photo ID practices. I'm under 100,000,000 years old so obviously don't carry any physical cards on me and it has never been a problem to just show a photo of my ID. This is the first JBHIFI where it has caused an issue.

I purchased a Cygnet charging cable for my iPhone a few months ago. It started to intermittently not connect or lose connection. I took it back to JB today, the guy behind the counter plugged it into his phone and it worked. I tried explaining to him that it was an intermittent issue but he refused to listen and said if he couldn’t replicate the problem it was fine. Very disappointing, and I will not shop here again.

Went to JB hi-fi airport West to enquire about price adjustment policy, on a very recently bought product in-store. the lady staff who attended us was very unfriendly, not supportive and rude for no reason. The store manager was harsh as well, cutting us short. The same issue was resolved at JB hi-fi Broadmeadows without any dramas, within few minutes. Will never return to airport West again.

The service provided by Nathan at this store is second to none. I've returned to this store multiple times (even though its not my closest store) and he's never led me astray. He's assisted me when choosing my new TV, laptop, sound bar, headphones and more, and I'm thrilled with all of them. Even during stage 4 restrictions, he's service has been outstanding when making purchases.

Always happy with the good deals I find at this store. I have purchased many items here on multiple visits and always found the store welcoming and well stocked. Many different specials can be found week to week so a regular visit reveals bargins. I purchased a $700 360 camera here for less than $200. Good location in the centre of the shopping centre with plenty of parking.

Amazing service, kind, knowledgeable and gracious staff. Shoutout to Jess who helped with my iPhone 14 pro max purchase 256gb today, I had practically called every store and had one purchased with Apple unfortunately it wasn’t going to arrive until early January. Heading out to Bali in 3 days and I’ll have the best camera to capture the beauty thanks to Jess and management.

Huge thanks to Tom for his excellent customer service. Patiently listened to what I needed and selected products to match them for me to chose from. Helped me find the exact item I wanted and made me feel valued. This store will get my service again. From someone who dislikes shopping I highly recommend JB Hi-fi Airport West. They made me enjoy the experience, thank you.

Rude and arrogant staff. From the customer service girl that blamed “jb’s unreliable system” for not finding an item that showed up in stock that she couldn’t find. To the old check out lady who didn’t even try to make the situation better by brushing me off and tell me to go away. I’m seriously disappointed. This store should consider training their staff accordingly.

Came in in a quiet period, found it difficult to find staff to assist with my intended purchase. At one point, a staff member came over to an area with 3 groups of customers, including myself, offers the other 2 service, then conspicuously ignores me and goes elsewhere. Compared to the service you can get at other JB stores, this is a very poor comparison.

Good store, a little busy, however, Great service by Johnno yesterday! he and the counter staff assisted me with some security system questions. He also gave me a rundown on the product differences, bothered to take them down from the stock shelf and most of all spent the time with me-that's traditional customer service! Thank you.

Great store wide variety of products and great staff to help you choose you wants and process the sale. No big pressure to buy and the knowledgeable staff will answer all your questions or put you in contact with someone who can. Ample parking nearby outside the mall, clean and tidy store and full product shelves

Amazing customer service from Rhys! He recommended the best product which matched my needs and was super friendly, enthusiastic and knowledgeable. The process was quick and easy with no dramas. He should be commended from the management team for his 10/10 customer service and efficiency. Exceptional work!!!

Bought a Google chrome cast and didn't notice on box that it was a returned item realised when I opened it that the item didn't work can't believe the store still allowed it to be sold without checking it no apology for my inconvenience soured my past experiences with the store will go elsewhere in future

Worse store in Melbourne worse Customer service. Went In Store over 2 weeks waited around for 10 min each time and no staff came to help. They’re all hanging around talking and laughing not a care in the world. FYI needed 2 MacBook pros and a Nintendo switch so went over to Harvey Norman

We got served by Reece yesterday he was such a gentleman and a lovely guy went out of his way to help us. Nothing was an issue with him . Keep up the great work Reece . Next time we are in the store I want to be served by you hun. 10 out 10. Mate you truely deserve it.

Went to the store but they didn't have what we needed. But CS dude Patrick G was amazing and went above and beyond to source what store had what we needed. He was delightful and super helpful. See Patrick G when you go to this store, he's smile will brighten your day!

Absolutely amazing and kind customer service. I needed a new and affordable laptop for university, Rhys from the JB Hi-Fi team recommended 3 great options. Rhys' was notably conversant with the technology, making my decision quick and easy. Would highly recommend!!

Walked in asked for a better deal on a marked $3995 LG TV the reply was that that was it. Very rude as we all know there’s a fair bit of room for them to move on a not discounted product. Any way they lost out I brought 2 of the same tv at good guys for $3600 each

I ordered a Dyson vacuum online which I couldn’t find anywhere. They didn’t end up having it in stock so the they got one shipped from Hobart. They updated me on everything that was happening and did anything that they could to make me happy. What a great staff!

Knowledge from the salesman was great. Wait time to pay was excessive, but with 3 people serving and all experiencing problems at the same time that took extra time to resolve, it wasn't too much of an issue. Staff were apologetic once we made it to the counter.

Normally, it's a great place, but today. A group of worker standing around doing nothing, talking amongst themselves instead of serving or helping customers. They one person who I did ask for help was really great, fast, and fantastic customer service.

While doing my weekly round at JB HIFI, i was at the check out and was served by the most amazing, efficient, smart, funny and wise trainee ive ever been served by. Didn't catch his name but gosh dar, was he the best server i'd ever been served by.

A very average JB that is poorly layed out. However, the staff are far more helpful than other stores. So that is a big plus but find a staff member to show you the departnent you are after or wander hopefully, looking for Apple accessories ...

Well the sales person was so good and helpful unlike the person the week before who could not be bothered answering my queries re tablets and using them to take photos. His response. ...buy a camera.told him i already had one. So rude

I was served by Patrick who was lovely and very accomodating. He took the time to explain the different laptop options available and which one would be best for me. Can’t recommend Patrick enough! I’ll be back for future purchases.

Found service pretty good, straight to the point. I know exactly what I wanted and the sales person was not too pushy but presented something that is valuable which I did consider. Had purchase multiple items from this store before

I came in on a busy Black Friday afternoon. Nathan took the time to listen to what I needed, track down the product, and ensure I would be able to carry it back on the tram. Wonderful customer service. Thanks for all the help!

Thanks to Rhys for helping me out on my enquiry about an online deal. After ringing other multiple stores, being placed on hold and not getting any help, it's good to have a quick response from Airport West and help from Rhys.

Rhys was very friendly and helpful, I asked for a deal and he was happy to give me one, he also answered my product inquiries and helped me decide what's best for me, and best ways to get it fast. really recommended!

It's a JB HIFi store, full of high pressure sales staff who are breaking their necks to try and sell you outdated and overpriced goods on order for them to make a paltry commission on their sales. Just pathetic!

These 3 clowns have just stood around joking and laughing the whole 10-15mins whilst I was in store! Obviously don’t want my money!! They were very loud all for a bit of chit chat at work but this was extreme!!!

Rude, condescending and patronising. The arrogance is unbelievable. I bought a $80 power bank, thinking I'll give them one more chance, and never again. I need to renovate my kitchen. So bad luck jb hi-fi.

Had an issue with my Fitbit Versa 3, Patrick was a very helpful staff member. Thoroughly explained warranty issue & refunded me for the watch that I then upgraded to a versa 4. Wonderful service Patrick!

Great selection despite being smaller than your typical JB. Super friendly staff. I bought a TV here, recently, and got frank, sincere advice from a knowledgeable salesman. Very happy with the purchase!

The most friendly, knowledgeable, helpful, professional and patient staff. Went to 2 other JBHIFI stores and had terrible experiences. The manager Tegan was so helpful signing us up to new phone plans.

Waste of time coming here. They say something is in stock then make you stand around for 10 mins then say nothing in stock. Ended up buying it from Amazon for cheaper. Brick and mortar stores are dead

Asked about a DVD, the shop assistant. checked to see if they had it turned out to be completely different Dvd, and singer. She asked me 5 times and l told each time that's not the singer and dvd.

Store manager on Saturdays lacks any type of customer service skills! Just lost a sale due to his inability to speak to customers or even slightly help resolve an issue for a click and collect!

Staff here are not great. Was waiting for assistance and saw many workers just standing around doing nothing or talking amongst themselves. I felt rushed when I asked for assistance.

Super rude front stuff. Only can identify her as an indian woman. Don't want to waste time to further comment. Only know she deserves to be served with Consumers Affairs of Victoria

Pretty new area, once things grow a bit more it will be lovely. The path is nice & wide with some good views of the steele creek valley. Joins up nicely to the lake estate area.

The service is always shocking. The staff run around having a great time but completely ignore the customers. It's like you're an inconvenience when you ask for service.

Went in to buy chromecasts, helpful staff everywhere, pointed me in right direction and out in a flash. I love how they still have a price sticker on each product

Rhys was good with selling me an oppo phone. Friendly and knowledgeable. Would recommend if you don't like buying online or aren't sure what you want exactly.

Ordered a DVD they said I would get text to pick up when it arrived. They didn't .It was sitting in a draw if I hadn't called would still be sitting in draw.

I ordered an Xbox X series , not in stock. Said that they would ring me when in stock. Never heard back from them . 4 months on and still waiting.

I just purchased this Samsung curved 24 inch monitor from JB Hi-Fi. On sale for $200, a little negotiation and got it down to $149. Very happy.

The worker vikas was genuinely the nicest person I have ever met, he put up with my indecisiveness was a huge help. GET THIS MAN A RAISE NOW

Ok pricing, but make sure you know what you want especially on big ticket items, as these sometimes may look like a bargain but overpriced.

Good and reliable place to buy Electronics, iPad, TVs etc. These days they have very attractive discounts too. The staff are quite helpful.

Please don't reflect the deletion of records , DVD's and cds like Essendon Fields. Great store that has everything you need in this space.

Staff always just standing around looking like emos. When ask for help they look like they can't be bothered helping.

I just bought my drone at Airport West, and I was very well assisted by Liam. I recommend him as a salesperson.

I buy quite often from this jbhifi ,the staff are great and remember regular customers. Always happy to help .

The store had no aircon on, and it just stunk of body sweat. Though customer service was great

Friendly staff, just ask what I need and they find it for me. Very helpful and friendly staff

Great service, maybe just a touch slow on the price tags update. But all ok at the end.

Just for a look. Didn't buy anything, but love the store. So much to offer

So good customer service, thanks guys for an amazing job and assortment!

The staff are really helpful and there is a wide range of products.

Much friendlier staff compared to the JB at Essendon Fields.

Great range of products and helpful staff

All phones are expensive not at low price

It is a good place, you find everything

Helpful staff and good range

They have good products

Very good shopping