Terrible Delivery Experience with JCPenney and Ryder Last Mile Rating: 1 Star (out of 5) I am beyond disappointed with the delivery experience I had today after purchasing a couch from JCPenney. They used Ryder Last Mile as their delivery company, and I must say, the service was appalling. The two delivery men were not only unprofessional but also seemed to lack the necessary experience to do their job. This couch was meant for my elderly parents, who are 89 and 79 years old. When the delivery guys arrived, they claimed that they couldn't bring the couch inside because it wouldn't fit through the door in its box. My 89-year-old mom suggested that they take the couch out of the box to make it fit, but they refused, saying they weren't allowed to touch the couch and would have to leave it outside. This is not what I was promised when I made the purchase at JCPenney. I was explicitly told that the delivery service included unboxing, delivering the couch to the living room, and removing all packaging and boxes from the home. The whole experience left my elderly mom so upset that she called me, crying, from the other side of town. It's unacceptable that JCPenney and Ryder Last Mile would treat their customers in such a disrespectful manner. I am extremely unhappy with the service provided by both JCPenney and Ryder Last Mile. I will never use either of these companies again, and I strongly caution others against doing so. The customer service my parents received is by far the worst I have ever encountered from any company.

I would give it zero stars if I could. One lady that works in the jewelry department called my necklace fake (it was not). I bought it from them, and I had my receipt; she didn't bother looking at the receipt. I did tell her manager about her nasty attitude. My second time at the jewelry department, they had a few women standing around doing nothing. My husband asked one of them if she could ring us up, and the lady said no go to the beauty department. Even though this lady wasn't busy and could have helped us. We walked over to the beauty department, and they only had one lady working there. She's busy with a customer and you can tell this customer will be there for a while. So I walk back over to the same lady in jewelry and I tell her can you just ring me up? There's no one else here. She rolls her eyes and rings us up. As if it's a huge inconvenience for her. Worst customer service I've ever had in my life. This place is garbage, and needless to say, I won't be going back ever again.

I really do like shopping at JCPenney as they have good deals. What I don't like are the cashiers. La Donna has been there about 25 years, I've seen her pins on her name badge. In the last year she has rang me out at least 4 times. She's always hesitant and gives you a hard time when using your coupons. She always makes uncomfortable comments about my spending. Like you would think she would be happy that I'm spending money not looking at me like I'm a thief. I once stopped coming here for over 6 months and recently started shopping here again. I don't know but that girl has a problem with Latina girls for sure.. Either that or she works on commission and refuses to take coupons. I literally told her to just scan the coupon and stop telling me I won't save. And after she was like oh look I guess you did save.. She's the reason I might stop going there again.

THE MANAGER BY THE NAME OF ALEX HAS HORRIBLE CUSTOMER SERVICE!! I guess they are just hiring anybody at these stores nowadays SMH.. JcPenney sold me a pair of men's dress shoes that had obviously been worn by someone else already & claimed that they were the last pair in stock..so after waiting 30 minutes for Alex "the manager" to be found he refused to make the situation right although the store was clearly at fault because those shoes were so worn to the point that they had creases in the toe area & dirt on the bottom & shouldn't have been sold to any one. Alex wanted me to purchase a different pair of shoes that were more expense then the shoes that I originally purchased & at full price.. Where they do that at?? I WILL NEVER SHOP AT JCPENNEY EVER AGAIN IN LIFE!! I'm sure they don't care anyways.

I would give this company no stars if I could! I’m a platinum card holder which means I’ve been with is company for about 6 years! I ordered a California king bed online and when it was delivered they only brought me HALF OF THE FOUNDATION! I called them the same day to let them know the issue and have been calling twice a week for a month! They just keep running me in circles with no progress being made. I told them I want the other half of my foundation or my money back and they tried to say that I already received the foundation!!!!! Even tho I called them the day my order came in wrong! This company has horrible customer service and I would Never recommend it to anyone. I will be canceling my card and I suggest that you all do the same !

I ordered some fine jewelry online to be shipped to the store. It stated about 5 days. I kept getting emails about 1 item saying it was in transit to the store. It had been 12 days so I called customer service. I waited awhile on hold. Got a not so nice man who told me it had been at the store for awhile. I just hadn't received the update. I said your system had the same info. He got mad & transfered me somewhere without telling me where. Called back to get his name. No one would give me his badge # or anything. Very unhappy with Custer service & the service I received as a whole. Don't think I'll order from here again. Disappointed . I do love their jewelry though!

I never write reviews but I had to because of how rude Deb was. If you are going to treat people like this why be in retail. I waited in line patiently and needed a price check. She told me to leave the register because it was going to “TAKE A WHILE” (it already had been a long time of me waiting in line and at the register). I get out of line and wait just for her to leave to jewelry and never help me. I went to her to jewelry because I really wanted the item and she told me to get back in line at juniors and wait AGAIN. I wasted at least 30 minutes and ended up not being able to purchase the item I wanted because I never was told the price.

Returned earrings at jewelry department. 1 woman was on her cell phone seen me and wouldn't acknowledge me even speaking to her. Secound woman had a friend she was checking out.I waited 30 min to return 1 thing. Then I politely asked her to return them. She asked why? I stated the clasp does not hold. Also there hurt my ears. Then she asks would you like to see anything else. I said yes please the tree of life neclace. So then she refunds me after asking. Then tells me you better buy gold then and just had a bad attitude towards me for no reason. sucks ,That it seems people are mean to me. For the way ,I look it seems?

I returned 3 men's long sleeved polo shirts I had ordered for my husband for Christmas. They are great shirts and for $30 which I bought on sale for $11.99 was even better. The only problem was that I originally ordered 5, but only 3 were available for pick up by Christmas. After Christmas I was notified the balance of my order was ready and found all 5 shirts, including 3 duplicates. Today I returned the duplicate shirts and ordered 3 different colored shirts, which were each on sale for $8.99 instead of $11.99 as before! So, I saved money today, which I love to do! I love my JC Penney!

I was very disappointed with post covid JCPenney. Their advertisement for bathing suits were a bit disceptive. I ordered online a tankini bathing suit and found out that it only was the top part. I returned it because I wanted the whole suit with the bottom. First they charged me shipping to pick it up at the store, and they didn't refund me the shipping when I returned it. I was not satisfied with the chain at all when I broused around the store because their prices really went up while the quality remained the same. The good part was their employees were very nice and helpful.

Very disappointed in jcpenney, the staff was horrible. Such a bad experience I went in to replace the battery for my watch and the worker must have been new because she broke my watch. Than they tell me to come back another day that they will try to fix it. Long story short I come back and now the manager is harassing me , being super rude like if it was my fault. I paid 400 when I purchased it and now they only want to give me 150 store credit or just take my broken watch back. By the way store credit like I don't even want to shop at their store with that kind of staff.

Waited 20 minutes to do a return while customers who were picking up orders came after me, were taken before me. Told this was store policy. Pretty poor customer service. Each customer should be treated as valuable not just those picking up orders. Had to ask the "customer service" person to call the manager to get help, as she didn't think of that on her own. Penney's may want to work on training their "service" personnel in better customer service strategies, like calling for help when there is a line forming and you're taking new arrivals before those waiting.

My wife and I have shopped at JCPenney for more than 60 years in Michigan, Ohio and Nevada. We have always been satisfied with the merchandise that they carry. Their employees have always been very personable and helpful at all locations we visited. We have bought items for our home, men's and women's clothing and jewelry. We have bought birthday and Christmas gifts and have sent them to relatives in other states. We will continue to shop at JCPenney.

This location is the worst!! I went in yet again for a peel and reveal sale as per my text from the company and 3 staff members said I was wrong. They didn't have it. I finally spoke with a manager who gave me a coupon to peel. I will never be back. Took me 30 minutes just to get it. I'm going to a different location to use it. Why aren't they educating their staff? Why have them if they don't hand them out. Just don't offer them.

Can you say Returns are easy probably not? Can you say Returns are even a common practice. in today's Retail industry? It's gotten worst ladies? Yes worst !! Items are being declared "Sales Final" like its " Please get Returns! With name of Manager and circle policies on your receipt. All over the s Well these are just one of the Many things I Love about J.C Penny. A return today. Brings me BACK over and over. Thank you JC Penny!

Ok. Store is a bit dilapidated. Deals are great but would be nice if prices were just consistent and didn't have to just shop the deals, as the regular price on anything is a joke. Returning anything is a pain, you have it shipped to home but then have to drive to the store to return it..ugh...I guess that's why Amazon is shutting these retail giants out. Get with the program Penny's or you will follow toys R us-- o u t...

I bought some jeans online and they were too big so I ended up returning them to the store. I showed her my email from my order n and was refunded my money by way of it going back on my card (the refund was in the acct the nxt day) Unfortunately the jeans I wanted to get in a smaller size were all sold out and it just let the air out of my sails, cuz I truly just wanted the jeans. Hope this helps

I have been doing quite a bit of shopping here.. along with pick up orders. Each time they have given me the wrong items... I understand things happen. But if I put in a order for black shoes and you give me cognac shoes.. it's upsetting that things aren't double even triple checked... Please train your associates that details matter.. I will definitely be thinking twice about shopping here..

There were two registers open in the entire store, and the cashiers were painfully slow. I waited in line to check out for 20 minutes, and in that time, they checked out 3 people. Absolutely unacceptable for an anchor shop. It's not hard to see why they're going out of business. I could have gotten what I wanted cheaper on Amazon and it would have taken less time to check out.

I have always loved this JCP at Meadows Mall. But when I did an order online for the first time I went to pick up my Santa and Deon was at the counter and she was so kind and helpful. She even showed me how to find a coupon for another item for a discount. I was half way there on the site and she took the time to help. She was just sweet as pie! Thank you Alisha Deon! :)

I was there to return a few online purchases. I also need to find a dress and pair of shoes quickly. Found the department for the dresses chose one and a pair of shoes quickly and was out the door in less than an hour. I love to shop for clothes in store. I like to feel the fabric and see the quality. The dress I chose was made in the USA. Which I was so happy to find.

Lordes in jewelry help me send my wife's ring for repair. She was great.. also Teresita in the jewelry department was amazing. She helped me find the perfect emerald set for my wife. I loved the personal attention I received from her. Teresita focused on me and what I was looking for.. I love Jcpenney for people like Teresita.. Superb customer service. Thank you..!!!

I have always liked shopping at JCPENNEY, store was clean and pretty easy to navigate. Check out clerk was just a little bit rude. No greeting, kind of threw my purchase at me. Didn't say ' have a nice day or Happy Holidays' or anything. But I will return because I enjoy shopping there and tend to find good deals and sales on the things I like.

One of the lost stores is back. Bargins galore, neatly stack items on display. The store houses Sephora cosmetics booth adding an upscale department store feel. I found customer service friendly and polite making this a good shopping experience. It may seem hidden but it is locate at the opposite end of the mall.

Same it's getting hard 2 find employees you search 4 them it should be opposite my grandmother taught us person entering room should always speak smile be respectful & it takes so little 2b kind but hurtful angry ppl suffer affects you mentally physically make your life easier unhappiness, disrespect is a choice.

Kat in the photography department was absolute disgusting! She was rude, aggressive, and hateful towards a family waiting for pictures and that put a terrible taste in our mouth. We walked out without getting our pictures done and will not be shopping here period. Will be going to Cabellas instead to see Santa.

Hadn't been here for years! Well stocked, good variety of brands AND sizes! Store looked clean and stock well maintained. Very few customers. Fewer customer service representatives. Nice lady at the register (but few registers). Pleasantly surprised and will keep it in mind for future shopping experiences!

JC Penny has always been my to go place when I can't find something. As a life long ( since the age of 10 to now 66) Penny shopper I always have loved the quality and selection . Penny's has been a family favorite. The Mall is a little sad since Sears left but as long as there is a Penny's there is hope.

Terrible management, 40 people in line and one poor teenager working the only register. When I called, the very bored sounding operator told me "Well, it's not like we staff enough people to cover EVERY register. You can go somewhere else". And retailers wonder why people shop more and more online

Clothes area by Levi's... Good Luck finding anything. Customers are so inconsiderate tossing jeans wherever looking for their size or cut. No one could keep up without standing there full time. Jewelry sales eager to please. Nice selection, but even with discounts far more expensive than Sears.

Great store with a ton of inventory. I was happily surprised when we walked in because I was under the impression that JC Penney was having problems keeping stores open. Not this one, good deals (lots of stuff on sale) and plenty of shoppers. The store is cleaned, well maintained and stocked.

The store seems laid out pretty well, but I didn't feel like the selection in some departments was large enough. The service was excellent and I was spoken to and asked if I needed help. The only reason I did not give more stars is the bathroom was a little sketch and needed to be cleaned.

Wow they had so many discounts.... Yet everything is still so overpriced. I guess I just haven't shopped in a while... . The cashier was very very nice, helpful and knowledgeable. His name is Adolfo. He is very attentive and hard working. Great job to whomever hired him! …

I think this is one of the best stores around this area when it comes to the big and tall section. They usually have more stock and different varieties compared to other locations around. This is my go to place. Only complaint recently is the lack of open registers and cashiers.

Great value The suits are amazing, but Giselle out check out employee was amazing, she was so helpful and kind and helped us find exactly what we needed, JCPenney's needs more people like her. If she ever quits I'd give her a job. Seriously 5 out of 5 for an exemplary employee!

JCPenney has phenomenal deals on everything. The store is nice and clean, the sales are helpful, and when you have a JCPenney credit card, you save even more, and shopping online is a breeze. I still like going to the store though, because I like to try and see before I buy.

The store was well stocked and there was plenty of help by very pleasant associates. One in particular, Amanda, was very helpful and actually went in the back to look for extra product. A lot of associates we're dressed in pajamas. Very nice atmosphere at this location

They have a pretty good selection of merchandise. Not enough workers but retail now a days doesn't. If you need help your out of luck. Prices are good when they have big sales. They have got higher but still cheaper than alot of stores. I still like shopping Penneys

I don't know why customer service isn't important. I was treated like I was interrupting their day. I was told by the clerk in person that they didn't even see my account. So I had to go back home to prove I had a warranty. I am not happy with the whole experience.

I decided to shop online and have the items delivered to the store. I received text alerts when my items were ready for pick up. Stopped by the Customer Service counter to pick up my items. They verified my purchases and I was out the door in less than 10 minutes.

I have been parked here asking for help so that they can load the car. I think that there is a discrimination here since security guards and people who only want to criticize have been able to give help and I think they hope someone dies so they can be courteous

My review will change, As of now the discounts areas are all missing large but if you are a XL or S they have tons of clothes for under 10.00!! I'm jealous all the trending colors, lots of wide leg short pants and high waist skinny jeans for only 27.00!!!

The worst customer service I’ve received in years. Spent thousands in the jewelry department for them to be rude as hell and unhelpful. They are so helpful and nice until you spend your money! Will never spend another dime there hope they go bankrupt

Sandy was awesome!!! She took her time helping me look for my merchandise, she went over and beyond she is definitely the definition of great customer service. Because of her polite and kindness I’d rate this place a 5 star!! Thank you again Sandy.

One of my favorite places to go for clothes. Not too over the top but good quality still. Wish they had a wider selection for men's shoes and sweaters. A bit low with cashier's, but the ones I've had made me laugh, so I was fine with a little wait.

I visited because the store was closing down and they had a sale going on. The cashier asked me to download the coupon, so i could receive an additional 30% off. It paid off and i am thankful. They had the items i went there for, great experience.

My girlfriend went to this JC Penney today to bleach her hair (barely past shoulder length). They kept her there for nearly 11 HOURS. Then on top of that, charged her even more because of THEIR mistakes bleaching her hair. From $130 up to

Wow! The clearance racks are jam packed with great deals! The new fall clothes are coming out and they are beautiful colors to layer up for the winter! I got great customer service from the floor to the cashier! The store was very clean!

My husband and I went in looking for some specific items and had a difficult time finding them. We never had a employee even acknowledge us let alone try to help us. When we finally did find the section we were looking for it was very

They have great back to school deals going on! They have a lot good name brand clothing. The sale clerk was very helpful in saving me money and I walked out with get bargains. Easy to see from the street and plenty of free parking.

I visited Sephora that it's inside, great products! But it's so far my favorite store, yet they need to update brands or the designers! A lot of clothes don't get my attention! There's more attractive clothes in the apps online!

Fantastic deals if you have the store credit card. Very good customer service, Cora was so helpful and attentive she even walked me to my car! Also helped me figure out the best sale and coupon combination for my selections!

One cashier open on each floor definitely not enough. The girls changing the signs should have and jumped in to help the line that went around the corner. Downstairs cashier not friendly at all. Definitely a disappointment.

I grew up with JCPenny. My mom worked for them a couple times, she loved to shop there. My father loved shopping there. I bought many things there over the years. Were lucky to still have a JCPenny here in Las Vegas.

These stores are always nice and neat. Unfortunately the quality of their clothing is going down the tubes. I know that it's because of what is happening in the country, but they are no longer my go-to place to shop.

It was super busy but there were tons of great deals! The staff was good at the register. Didn't get too much help on the floor but that's due to the high customer traffic at the time. Very clean too.

Went in prior to Black Friday and employees were very helpful. Found what I was looking for very quickly only downside was I had to wait to checkout. Since they were not busy only one cashier working.

Bought shoe's for myself and my little Godson. The you lady that assisted me was GREAT! She knew her stock, and actually helped me find just what I needed! I didn't get her name but thank you!

Good store. Clean, organized, good customer service. The parking lot is needing some maintenance. I think there is more selection online compared to what I saw on the store and better prices.

They had the perfect homecoming dress. Their selection is good and they were on sale. The checkout lady was nice and helpful. This will be our first stop from now on for formal dresses.

Horrible customer service at returns. Express pick up gets to go ANYTIME, even if there are 15 people before them in returns. Associate Peter is rude, will not go back to this one EVER

They need to make the store more "attractive". It seems like there's lots of empty space and the clothes are not so fashionable. I really have a hard time finding things to buy there.

Smaller selection on Big and Tall men's sizes. When I asked about an item, I was told they "should be getting a shipment soon," but I get the impression that's a standard answer.

The employees are very nice. There were only couple cashier's so the line was long.. I was just trying to use a GC.. I'll never personally shop there again unless I went online.

No staff present had to search for 10 minutes to find anyone working. Then wouldn't exchange the clothes bought in the wrong size. The lines were long and racks disorganized.

J C Penny's at meadow's Mall is one of my go to stores for women's clothing. They had great prices on the tags that were actually a lower price at check out. I will be back.

It's sad because they had really good Christmas deals and I waited in line for 30 minutes and I just couldn't check out because they had very little check registers open

Did shopping there with my husband. Unfortunately, a shirt we got for my husband had been mistakenly marked as a discount, so paid full price. It is a very nice shirt.

Great sale this week. Buy one get 40% off next one. Lots to choose from. Well organized and stocked with all the things you need. Plenty of free parking.

I went in to pay my Jcpenney bill and the guy named noel was super nice and makes you feel welcomed. His vibe was amazing. We need more people like him.

Great experience here staff was friendly easy to get around no long lines products were medium to high priced but that's to be expected at JCPenney's

I purchased a beautiful furry blanket for about $24.00. I am using it right now as a top sheet. It feels so lovely against my body. It is Super Soft.

We went for family portraits. The employee's are nice and patient (we have 4 kids). Great pictures. We will definitely be doing it again.

I feel like the customer service has dipped very low and they are not quite concerned about the cleanliness anymore. Very disappointing

I didn't shop here. I went to the photography place and Cat is amazing and nice. The pricing is not bad either. I highly recommend.

It feels like a swamp cooler is on in the store. I feel so bad for the employees. Couldn’t even shop I had to go to another store.

Only one cashier working in the entire store on a Friday afternoon? I'm sure you lost more customers than those waiting in line.

Always love shopping there can't beat the deals They go out of business I will do all my shopping online now on for clothing.

A bit pricey but not too bad. Selection is ok but not like it used to be. Very few clerks available to help. Looks deserted.

No customer service at all looking to get a suit and no one to help. The cashier was amazing but were did the service go?

Hey, it's one of the best malls, meaning the only one on that side of town that's indoor it cool really no problems

I went in ready to purchase, but the store is hopelessly outdated and only one checkout. I left without buying.

They have quality merchandise but the pricing is steep, the lines are long & employee morale seems to be low.

Prices are not as great as they once were. Hard to find a cashier. When you do there is always a long line.

The store itself is fairly nice however whether the shopping mall where it's located has seen better days.

Always great deals at Penny's got a great deal on my shirt and pants for a night out on the town in vegas

I love this place. Love the jewelry and the shoes. It is where I always buy my wife's Christmas gifts.

It's a JC Penny store, tired-looking and understaffed. Good quality merchandise, and fair prices.

Atmosphere seem pleasant, was helped picking out a birthday gift for my wife. No complaints here.

Shopping was convenient. Sales person was very accommodating. Informed me of upcoming events.

Haven't been here in a long time. I'm impressed considering what they have to offer in Vegas.

I have been shopping at a JCPenney store for many years. This one in Nevada is great.

Love this store since i was a child, in different states, always a good experience

Just picked up my bulova watch they put on a brand new band on it looks brand new

Always great prices and variety! But I prefer the one at Galleria Henderson!

There are very few checkout stands but the lady who helped me was very kind

Like shopping at Penny's always find things to buy for the holidays.

Bought shirts online and picked up immediately. Very good service

What a waste of time!!! We go to jewelry as passing through.

My go to for most clothing items. Love the return policy