Awful, so slow, told us they didn’t have the shoe in the right size even though the right size was on display. Took about an hour of waiting to even get the shoes. Checking out was a nightmare. Not even busy but taking forever. Worst experience ever. Not the first time it has happened in this store.

Horrible customer service. We told the guy the shoes size we needed, and he went on break or something because we waited at the counter for the shoe and they never brought it out. The store wasn't crowded or anything just poor customer service.

This is the worst place I’ve ever been to customer service wise. We waited a hour and a half for one pair of shoes and then the staff acted like we were crazy for saying something. Register had no change and was trying to force a young girl

Seeing the comments below I'm glad I am not the only one. I bought some new shoes at the finish line circle center sunday, returned them the NEXT DAYand was told since they were worn they were not returnable? One day? I have to wear them to

The manager Hannah is very rude and nasty and also prejudice when she shouldn’t be because of the diverse crowd that she has to serve and manage which she does a poor job at I’m surprised she still works there I hope and pray that a higher

Poor customer service here! Only giving two stars because I was greeted quickly by staff. I asked for a size of the pair of shoes I wanted. The guy called to the back then said someone would have them out shortly and then walked off. After

We asked to see a pair of shoes, waited for 20 minutes. We decided to ask again and was told that they didn't have enough people working. The manager overheard the conversation and decided to help only to find out they didn't have anything

The store manager does not provide quality service at all, while i was explaining my issue (returning shoes) he just turn around and start talking to someone else, didn't provide a solution and just turn his back and ignore me and my wife

I don’t like that I had to leave a one star, but with the horrible customer service that this store reflects I am. Your representatives have no willingness to welcome nor offer assistance. We had to go to them and ask for help, the worker

The customer service at the finish line in Castleton square mall is so poor. They talk to you any kind away and they act like you were bothering them when you asked for a shoe and last time I checked that is their job. One particular guy

The first two gentleman I tried to ask for help with finding my son a new pair of shoes were really inconvenienced by it and did not want to help and I definitely felt it. Finally on my third try asking someone for help a young gentleman

The customer service is terrible here. When the employee brought the pair of shoes to try on, he brought them up to the register and never came to the bench where I was sitting. After noticing they were confused at the register as to who

I had a poor experience today with customer service. I arrived first, and early today to purchase a high demand shoe. I called 40 mins before they opened to make sure they actually had the shoe available for sale. I got there first, very

Went in on Dec 17th to buy my daughter a pair of sneakers for Christmas. Salesperson said that they did not have her size buy if I paid now for them, they would be delivered to my door in 3 business days. I got a notice Dec 18 that they

I dealt with one nice lady that was at the register. She was very friendly but the other lady I’m not for sure if she was a manager was very rude. I feel like when you are working at a job like that you should have good customer service

Great store. The staff was more than willing to assist me. My salesman even talked me into a lower priced shoe based on my needs, instead of going for the bigger sale on a shoe that exceeded what I would be wearing them for. The cashier

If I could give no stars, I would! My husband just spent over $150 on a pair of shoes. The problem is that when we entered the store, I was greeted with stone cold stares of demise by 2 employees when I said hello. and had he known what

Awful experience on black friday. Waited in line for 45 minutes to get up to the counter to check out just to have the POS stop working. The employee proceeded to tell me there was nothing he could do about it and that I had to wait in

I have worked retail before and specifically a shoe store, that's an actual competitor so I understand the business and how it works. And I'm going to be honest, I would rather shop at Champs/Footlocker. Reasons, the employees are not

My experience was downgrading the manger was extremely rude to brown people also represented the company very very poor I believe his name was rick something that starts with an R there was a few associates in the store that told me

This place is very unprofessional, & the employees are very rude, disrespectful, and no help. I would’ve been better off going in the back room & looking for my own shoes.I don’t recommend shopping here, save your time & money!

I asked for help the first time the guy told me to wait the second time I seen him standing around again. He ignored me when I asked him a question about a shoe for a size. This was on Sunday July 30th around like 4:30 p.m.

Worst experience ever. The manager was racist and she only was taking care of people the same race as her. meaning african american. I waited 20 minutes for a pair of shoes to try. And I walked away.

There were probably 6 employees on the floor only 2 registers going. The line was 20 minutes. We waited to order shoes that a worker said they had and could be shipped. Of

The employees were amazing, very patient with my boys while making their decision. They were very engaging about basketball which is why I was purchasing new sneakers...

Worst retail shopping experience. 30 minutes for shoes to be brought out - never informed to get in line by the employee. This location deserves a negative star rating.

They didn't have what I was looking for but they did have the latest Jordan's I ended up buying so it was ok. Customer service was ok but could have been better.

Their system for bringing out shoes needs work. We waited a long time and eventually had to re-request a pair.

Are you looking for loud music and a lot of people? If, so this and a local club is the place to be!

Employees refused to help me get a shoe and were rude about it