Terrible management. A whole row of a particular pair of kids Jordan shoes were advertised as “take a further 20% off”. After confirming this with two staff members and proceeding to purchase we were charged full price. We then queried the management and were aggressively told that these items were not actually on sale and they did not have to honour this according to consumer law. While we were disputing the price another staff member quickly pulled the sale tags off the particular shoes in question. Really bad vibe in this store with the staff communicating via radio which, when serving you is akin to trying to talk to someone whilst they are on a phone call, completely void of customer interaction. Clearly no one has any idea what is going on either. As a franchise, please change your approach and ditch the radios in an effort to save a few dollars. Will never shop here again.

Absolutely worse customer service.. you have guys stand there with a black gun for scanning products but they don’t talk to you or help you in any ways.. just says they won’t be long.. 15minutes later finally got the shoes to try on but he only gave us one shoe to try on and took the box and walked off.. absolutely no help!.. tried to asked a couple of questions and all we got was I don’t know. You are left to your own device.. left with no shoes and absolutely no help. What a joke!

Poor customer service, got greeted with " we will check your bags on your way out", no hi no hello, not even a smile on the face. Had to look for staff to help with shoe sizes but they were present to nag customers as if they are border control. Store was also dirty with tags and papers on floor. I hate giving one star review but a store should be paying attention to training staff to greet and speak to customers with a smile. No wonder everyone wants to buy online.

Fantastic customer service from Immy at JD as I recently bought an expensive pair of Nike Basketball Shoes for my boy playing competition and had an issue only three days after purchase. I bought them online but in the store as the in-store size for my boy was a fraction small. Immy let me pick out new shoes and refunded me the balance no questions at all it was sooooo easy‼️Great shop great customer service they are ⭐⭐⭐⭐⭐

Some workers are amazing and some are just lazy and can’t do simple customer service, was told to use the kiosk and the guy couldn’t even search other stores, was just told they don’t do half sizes, and I said you guys do you might not have stock but others might so can you check -.- to busy swearing and telling his mate what shoes he wants

Absolutely atrocious customer service. Don’t bother trying to call this store, they NEVER answer and when they finally decide to pick up they just hang up straight away. Tried for half an hour yesterday and again for 15 minutes this morning and all I got was hold music followed by dead air.

Horrible service and to top it all off I get home and the shoes are uneven $280 Adidas Ultraboost DNA 5.0 No replacement shoes in stock don't know when they get new ones. Sending me to Fountain Gate Southland or Chadstone for replacement. Only 1.5 - 2hour round trip …

15th July. When to buy a pair of gym Shoes & was Approach by the young guy with a bad mullet haircut who made me feel like I had no idea when asking a few questions. Then went & whispered something to his co worker about me so we left. Definitely won’t be going back.

not the best, always go in. Website says they have something then they don’t have it in store. Why do you make panda dunks, air forces ect in baby shoes and then adults, not size 1-3?

Staff useless had to go hunting for a while. Prices are over the top, picked up same shoes at a different shoe shop at $100 less. Pick your game up guys!!!!