My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

I had been looking for a property for around 6 months and viewed a number of properties and dealt with various estate agents. I found the majority to be extremely unhelpful and in one viewing it was comical how little the agent knew about the property and couldn't answer a single basic question. My experience with JLL has been fantastic and it's no surprise I found the perfect property through them, Joseph the agent who showed me around (twice) went above and beyond, he knew every answer to my questions and helped me measure the flat. The second contact I had there, Sharan, again was brilliant. I was always called back when promised, she helped me with things that wasn't necessarily anything to with the estate agents and once the sale had gone through, the after care has been amazing. Highly recommend if you are looking to buy or sell a property.

I recently moved into an apartment that is managed by JLL, which meant I dealt a lot with the Leeds office. It was an absolute pleasure! From beginning to end, everyone I dealt with was polite and professional, but still very personable. Everyone was incredibly friendly, but also made sure all of my questions were answered, and that everything ‘businessy’ was taken care of quickly and completely. Everything was very thorough, but never felt complicated; a very seamless and painless experience. I know that estate/letting agents get a bad rap a lot of the time, but working with JLL Leeds was a complete breath of fresh air, mainly due to the staff. Everyone was fantastic. My entire experience of JLL has been great, and I will probably always try to get places through them where possible.

The people at JLL fun, friendly and professional. From start to finish the communication was excellent and they sold my Leeds Apartment within 3 weeks of it going on the market at a good price. As an example of their customer service I lost the keys to the Apartment in Leeds which had JLL's phone number on the key ring. The person who found them phoned JLL who then phoned me. It was early evening on a Friday and I was on my way back to Manchester. JLL offered to pick them up from whoever had found therm so I didn't have to turn the car around and come back. That saved me a lot of hassle since Friday night rush hour traffic can be a nightmare. Here's a tip - they'll offer you a cuppa at their offices but I suggested we go to Starbucks round the corner instead. So we did!!!

No communication whatsoever.. would've given 0 stars if I could...called them for 4 days continuously regarding a property I NEEDED to rent cuz I was basically going homeless and I work in care..told them all about it they insured me I'll be getting more information about the property..gave them my contact and everything..even emailed them 3 times for a week begging for the information BUT NO ANSWER..next day.. literally a week before I'm homeless I see on their website that the property is let agreed and it's gone.. that's it. All done. Gone. And mind you I still hadn't received any information regarding the property after I was assured that they will email me. Do not trust them. Seriously the worst experience ever.

Sharan Dhilhon-Moffatt in my opinion is one of the best real estate people in the centre of Leeds. Not only does she have a wealth of knowledge but is engaging and transparent and understands the clients needs. From viewings to making offers to dealing with solicitors and completion her approach is slick and seamless and makes purchasing a property stress and hassle free. I would recommend Sharan to purchase or sell a property worthy of six stars.

I've been using JLL for the last 5 years either buying, renting out and selling my property. The entire team always responsive, professional and helpful. Especially Sharan who always goes the extra mile to keep me informed and updated in a timely manner. Even after the business was completed they still assisted me with details I needed when asked, which is more than I can say about other property related business's I've dealt with.

Sharan and the team were absolutely brilliant, both when I bought my flat 4 years ago and on its recent sale. She managed to get 2 full price offers within 24 hours of it going on the market and was fantastic all of the way through the both the purchase and the sale - both really efficient, professional and delightful to work with. They really are top rate and I would recommend them 100%

Avoid this letting agency at all cost! I have experienced many letting agents in the past, but Kingsdene JLL Leeds letting agent is extremely unhelpful! Very rude and bad customer service! Never pick up the phone and extremely BAD management service. Kingsdene JLL Leeds (specifically Sam Womersley) is extremely rude to customers and his attitude is unacceptable. Very disappointed!

JLL are def the best agent in Leeds :) I have worked with them for many years and the service they provide is amazing. I worked very closely with Nina Barker who was a pleasure to work with and I only wish there were more Nina's in the world. Keep up the good work Nina and the team :)

Absolutely first class agent and service. My Apt purchase going through smoothly thanks to an excellent sales team. Since letting the Apt repairs etc are dealt with promptly and efficiently by the lettings team who are superb.nothing is too much trouble highly recommended.

I’ve both rented and bought through JLL and all the staff I have dealt with have been incredibly helpful at all times. I appreciated all their time in helping me get into my new home and also won’t hesitate to return to JLL should I consider letting it out in the future.

Delighted with the help and support of the JLL team in selling our penthouse apartment in Leeds. Sharan, Ian and Joe were extremely helpful and on the ball - always there to help!! We would recommend them to anyone wanting to sell or buy Gordon and Gilly Carey

We sold our property through JLL in 2015. They were knowledgeable, professional and helpful but more importantly friendly - a really great team of people to work with. They made the whole process easy and we wouldn’t hesitate to recommend them.

I work alongside JLL in a professional capacity and have always found them to be exceptional people to deal with. Their strong work ethic and commitment to providing the very best service to their clients shines through all the time.

Successfully purchased an apartment through JLL 3 years ago and recently sold it with expert help and assistance from Sharan and Ian. A very professional service delivered with a good level of personal support. Highly recommended.

Absolutely brilliant estate agents. Excellent communication, exceptional knowledge, very helpful team. These people are on your side and will push hard to get a sale through as smoothly as possible. I wouldn't use anyone else.

Booked a viewing and agent never turned up. Called the office they said 2 mins after already being 10mins late. Waited 30mins and Called the office twice went straight to voicemail

JLL is a reputable estate agent in Leeds with a focus on high-quality listings. If I were selling a property I would definitely list with them.

I've had a poor experience with estate agents in Leeds but Izzy at JLL was brilliant; affable, professional and prompt with emails.

JLL Leeds are prompt, responsive and honest. The Leeds team - Allison and Sam in particular - are a pleasure to work with.

Dont show to viewings booked on phone and confirmed by email. Ignore calling on the day and complaints subsequently

Had s great experience with JLL! The staff is really friendly and helpful and the service was excellent.

Great service provided by a very dedicated professional team. Would highly recommend them.

Very friendly and helpful team who are responsive and accommodating. Highly recommended!

Great team of people. Very professional and efficient. A pleasure to deal with.

Excellent service from Sharan, Ian and the team at JLL, highly recommend.

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