Looking for a security system for home we took the advice of Jaycar staff at Castle Hill NSW and purchased an item which we were later to find completely and totally inappropriate for use. Not only that, the product failed to do what it was supposed to do. Within three weeks we returned the product to the store for a refund to which the store manager starts giving us excuses why he would not accept the product this went from a 7 day return policy to not having a box for the item to be returned through to having to call overseas to obtain some sort of return authority number from the maker but everything except a refund. This store manager knows nothing at all about customer service and was an embarrassment to other staff and ourselves and to other customers in the store. He frustrated us and I told him on our departure that we will ensure we will never go to Jaycar again and we will use social media to be able to tell of our experience and encourage others to not use Jaycar.

Excellent knowledge and service, provided me with exactly what I needed in the most friendly and professional way. Yershaye was an expert in identifying the parts needed for my project. He acted as a critical problem solver to help me realise my complicated project, all whilst communicating like gentleman. 5/5 Stars... I hope he is generously rewarded at Jaycar for his passion and professionalism.

I would like to thank the Store Manager Nicole and the staff on the exemplary customer service they gave me.The positive attitude they took when I asked my question. Nothing was to hard or a problem. They helped me with my inquiry with great results. This is one customer that will be definitely going back to this store. I highly recommend this store.

Extremely helpful staff. Where very busy when I walked in, had to be at least 25 people in the store an it was cleared out in minutes. I would have ended up walking out with the wrong tool for the job but one of the staff pointed out it was not the tool I required for the items I had. Super happy with the help I received here

Very nice store. Went to get PLA filament for my 3d printer very good quality and a reasonable price. Very nice customer service, Terrance was very kind and talked about different formats of 3d printing. Overall an excellent experience. Will definitely be coming here again! …

I like Jaycar, but Click and Collect is terrible. Always double check your items. I ordered two types of capacitor. Four of one and two of another. Received three of one, two of another and one of something else, resulting in ANOTHER trip to another store to get the correct items.

This Jaycar store has been one of the most helpful of the approximately 16 I've visited in the 7 years I've been in Sydney. The staff are helpful, knowledgeable, and go out of their way to help you get what you need, and to recommend alternatives if you explain what you are after.

I have been buying electronic goods, CCTV items for so many years. Naomi (Sales person) at Castle Hill is very knowledgeable, very helpful and provide best advise. She always provide options, resolve issues with software etc. Wish her all the best and she is an asset to Jaycar

Brent, the staff person that served me was very patient and his explanation of products was very easy for me to understand. I am very pleased with my purchase ,came home and assembled it myself. Recommend Jaycar to everyone .

They have technically hidden their policy of return on the entrance of their counter and very rude they're saying it is not their responsibility to tell everything to the customers when they sell products without box.

Amazing staff, honestly if you're down in Sydney this should be the only Jaycar you shop from, I got my 8k phrozen sonic printer from them and they were super friendly and helpful with everything …

Disgusting service. Bought a gift jaycar branded and they wanted receipt. Emailed sms and even quoting the numbers from the receipt. Said it wouldnt scan so wouldnt exchange or

Shout out to Adam ! Went above and beyond helping my friend and I with creating a mic and audio splitter specifically for what we needed ! i would highly recommend his service.

Went in there today, was booked in for the Hands-On Arduino tutorial - Project Build. It took about 45mins of demonstration and work time. The lesson was brilliant.

Joshua served us and he was a very knowledgeable and delightful young man! Very helpful, helped us find exactly what we needed, will definitely be coming back here.

Good product rang, can nearly always find parts that I need in stock at Jaycar . Found staff no where near as knowledgeable and helpful as Hornsby store .

Great staff always willing to help just walk in tell them what you want and they find it for. Old fashion shop service

Nicole the Store manager was awesome. Gave great service and knew her stuff. Great Job!

Very helpful with trying to find a 24V battery converter

Friendly staff. I got the product I wanted.