WOW, ONE LIE AFTER THE OTHER! You did NOT give my husband an option to schedule a time to fix the leak that mysteriously happened after leaving your shop. For an "honest" shop, you sure have your clients fooled. Mistake also do happen, and it would have been YOUR mistake if I were to have gotten into an accident not knowing my power steering fluid was leaking BUT YOU, the "experienced mechanics" knew and failed to inform me! The one star is deserved given that they fixed the problem I went in there for... HOWEVER, when it comes to customer SAFETY, that is NOT on their list. I took my vehicle in for an A/C repair and before I took it in, I had NO noise to my power steering, and NO LEAK. Those are FACTS! Now the day they fixed my car, NOTHING was told to me about any leak when they called to tell me the issue with my A/C, NO MENTION of a leak when they called to tell me my car was finished, and when I went to finally pick up my car at 5:08pm according to my receipt, STILL no mention of a leak. So I left the lot and the VERY next day I have a nasty sound when I turn the wheel AND a leak underneath my car. When my husband took it back that next morning, they claimed “I” declined those repairs. (Remember, I was never told of any leak, so how can I decline something that was NEVER brought to my attention and given the option to decline or not) Turns out I had a leak in my power steering pressure hose which was noted on my invoice under “Declined Repairs” (which again, I didn’t decline) and it was never told to me over the phone or in person about this leak and what caused it. So I went later in the day after work to ask them myself. The guy at the front, (tall, skinny) apologized that he failed to go over those notes with me. The mechanic who worked on my car said he didn’t notice the leak until he started working on it. The OWNER claims the leak was already there. Not only are they calling me a liar trying to tell me my car was leaving puddles before I brought it in, but MR JOHNSTON was being VERY rude! So I was being told multiple stories as to when they themselves discovered the leak and Cheri lied and said I declined those repairs when I was NEVER given that option and they let me drive off the lot with this BLEEDING POWER STEERING FLUID without having the courtesy to warn me about it except jotting it on the invoice for me to find out myself. The guy at the front desk said he forgot because it was late in the day, the shop closes at 5:30pm. The OWNER said I came after hours when I explained to them I wouldn’t be there till 5:15pm the latest given that I was at work but instead I got there at 5:08pm and MR JOHNSTON claims that’s after hours. I would avoid this auto shop because they certainly DO NOT care about your safety or the carefulness of taking care of your car. I understand I have many miles on my car, I understand that new problems may arise or be discovered while working on ANY vehicle, but for them to not talk to me about a MAJOR issue and not give me the option to schedule a time to fix that issue, is not good auto business to me and therefore, I will NOT be returning. And I give HONEST reviews!

On Monday September 17, 2018 at around 1:00 pm the temperature in phoenix outside was 106 degrees. My vehicle's Air Conditioning all of a sudden started blowing warm, then hot air. I was driving around Phoenix running errands. I'd never been to or used Johnston's before but was aware of them because of their excellent reviews and their central location and signage. I drove there as I was near their shop. I was hoping on the off chance they may be able to schedule to me for an appointment sometime during the week to check my A/C. - I was immediately struck by how clean, nice and comfortable their waiting room was. I spoke with a gentleman who possibly was the owner. I explained what was going on. He asked if I could leave the car, and I said yes. He said they would check the A/C and if needed could service it. I was going to sit in the waiting room, and thought to myself maybe I should call a taxi or an Uber, but before I could sit down, he said to me "do you need a ride somewhere or home"? I was I was surprised because I wasn't even aware they offered rides, and I hadn't even brought the topic up. He then told me they have a shuttle free of charge. Within five to ten minutes I was on may way home in his free shuttle vehicle. I didn't expect to hear back from him until 5:00 pm or so. Within an hour or a little less "Sherry"called and left me a message that my car was done, and ready. When I picked it up, the same gentleman explained that it was low on freon and they gave it an A/C service. The cost of the service was not a shock and right in the ballpark of what he estimated to me for AC service. He explained further details to me about a possible leak, and gave me another estimate if I ever wanted/needed that further looked into. I was so Impressed and awed by this shop, it's owners, and employees. Since it's not far from my residence I will be back, and I will recommend Johnston's Automotive to my friends, co-workers and acquaintances. They were Honest, Fair, Efficient, Friendly and happy. No attitude, no acting like I was bothering them since I showed up without an appointment or even calling ahead. It's obvious by how they treated me, and how they run their business right down to how clean the office, waiting room, bathroom, shuttle vehicle, and parking lot are that they CARE about their reputation and the service they are providing to the customer. Simply amazing Service! I would not hesitate to return or call them if I need any further car repairs. After living in the valley for 31 years, I only wish I'd known of them or tried them before 2018. I will be back! HIGHLY RECOMMEND!! A+++ Gold Star, a 10! You will not be disappointed or sorry. Thanks Johnston's Automotive for keeping me cool in more ways than one on a hot Phoenix September Day.

Let’s face it, no one likes car repair bills, but at the very least, make it as best of an experience as possible and work with happy, nice, honest people. My neighbor recommended Johnston’s Automotive Repair to me. Cheri and Mike are completely upfront about explaining all cost of repairs, and totally aware their customers are on a budget. It nice to have trustworthy and professional clarification for what is really needed to be repaired now vs. what we can hold off on and do a little later. I got tired of feeling deceived and overcharges by dealerships. I have four vehicles (work van, personal car, spouse’s car and daughter’s car), all different makes/models and out of warranty. Johnston’s Automotive keeps their Tech’s trained in EVERYTHING. Keeping my cars serviced and running is actually in a way is paying me back. The cost of repairs are so much less and always less than having car payments. I wish everyone my best over at Johnston’s Automotive and appreciate them keeping me and my girls rolling down the road safely. Car trouble is never fun, but if and when it happens, I at least feel like I have found a great shop to use and refer friends to Johnston’s Automotive Repair.

Tl;dr: $120 to run diagnostics on your car. Called and harassed me when I left a bad yelp review because I felt like I was overcharged. I went to Johnston's looking to have my check engine light checked. I knew basically what was wrong by going to Autozone. Johnston's charged $120 to run diagnostics and wanted $1000-1200 to do the repair. I called the next shop on yelp with five stars and was quoted for $375. I left a bad review on yelp because I felt as though Johnston's overcharged for diagnostics. The next day, an employee of Johnston's called to harass me about the yelp post. Basically, her complaint was that it did not accurately reflect the work they did. However, the employee was very obviously not interested in winning my business back, and, instead, seemed to be trying to intimidating me into taking my review down. I updated the review to accurately reflect the work they did, but her harassing call does not change the fact that I felt like they overcharged for diagnostics.

A friend recommended me this place because of their integrity and friendliness, and she was not wrong.I brought in my car for a few repairs that they had diagnosed for me previously, and I mentioned to them my breaks had started to sound really squeaky as well and wanted to see if they needed changing. Turns out my breaks were fine, just squeaky from whoever the previous car owner had do the job. They told me I’d only need to have them done if I wanted to due to the squeaking. I am completely inept when it comes to cars, and if they wanted to, it would’ve been very easy to say “yupp, breaks are metal to metal it’ll be an extra $300”, but they were honest that it was not necessary and I really appreciated that. On top of their integrity, everyone I’ve spoken to there (special thank you to Sherry!) are so kind and genuine which goes such a long way. I will be a returning customer and would 100% recommend. Thank you guys again for everything!

I went in and asked a gentleman by the name of Mike, why the oil change was cheaper with Jiffy Lube (for my particular vehicle), he was honest, and told me straight up that they don't compete with jiffy lube, and they have a bigger selection of the type of (synthetic) oil my car manufacture calls for, while Jiffylube only had one type, and that is information that I found out for myself as well, today. I also decided to go with Johnston's because of their online ratings, and honest aura. I was already impressed, but to top it off, these guys gave me a ride home while they serviced my vehicle, mind you they don't have to do that, at all. I almost said no, but didn't want to be rude. as maybe this their way of going "above and beyond", which they certainly did. I was in awe with their customer service, because it was top notch.Nothing replaces ethics, when it comes to business. I highly recommend them.

Johnston’s automotive is the only place I’ll take my truck to. They worked on it even before I owned it, so I feel like they know it better than I do. They let me know if I really need a service or not and don’t beat around the bush with pricing. They tell it to me straight and I really love that level of honesty. I went in recently to get automatic transmission fluid and axel shifts replaced because I was told it may need to be done. I let them know that I’m planning on selling the truck in 6-8 months and they said, “Nah you’re good, you don’t need to do this, especially if you’re selling it soon. Save the money!” The family run company is so nice and they treat everyone with kindness and respect. Sherri and Dwight, the owners, are wonderful people and their mechanics are super awesome. I highly recommend Johnston’s to everyone who’s looking for above-quality service and an even greater experience.

My Window stopped rolling up and down and Firestone (on Tatum and Shea) told me the motor was broken and that they recommend I replace the regulator as the cords might be tangled and burning the motor up. I kept asking the manager, if the regulator needed to be replaced or not and he just kept circling back to the words "Might" and "recommend" aka sales words and upselling. It was going to take two days for them to wait on a part and cost 789 dollars. After the third circle of trying to get an emphatic answer on if iI REALLY needed a regulator, I paid their 65 dollar diagnostic fee, and I then took it to Johnston's Auto Repair for a second opinion. Dwight, the owner was awesome. He asked specific questions about it, and then called to let me it was just a sensor in the motor and the regulator was fine. A little over 400 dollars and had my car back in a few hours. Forget Firestone. Go to Johnston's.

We have a business with a small fleet (7) a couple blocks away from Johnston's Automotive. All of our vehicles are under factory warranty. Not a problem at J A . Their certified mechanics and car care are recognized by the factories and in no way effect the warranty. We started going to J A early in 2012, mainly because of turn around time at the dealer, for basic service. What we found there was the three F's - Fast, Friendly and Fair. Many of our employees, including myself, now take our personal vehicles to J A for service and repair. Mike and his team will quickly diagnose, repair and charge you a fair price to get you rolling again. In the past couple years I have had them stay open late to finish up when the parts were running late getting there, to providing courtesy rides to and from our home or business. It is a pleasure doing business at Johnston's. Tony G. and the crew at UA Local 469.

Today I took my Mom to Johnston’s Automotive with her 2008 Toyota Corolla; as she was had concerns with a loud rattling noise. The gentleman that assisted us was extremely helpful, he was able to put her car up on the lift immediately to diagnose the issue. It turns out the heat shield underneath had become loose causing the noise she had been hearing. He was able to have the issue remedied in under 5 minutes and was nice enough to do all of this at no charge. My Mom was so impressed with the service that she received, she will be returning for all future scheduled maintenance and repairs. Thank you so much for your help and kindness today, you really made my Mom’s day! Side note: We attempted to go into Meineke on Osborn prior to our visit to Johnston’s Automotive. Not only was their absolutely no parking, everyone was too busy to acknowledge us never-mind diagnose the issue.

I came to Johnston Auto in a true time of need. My car suddenly seemed to have electrical and engine failure on 51, and I managed to limp along till I ended up at Meineke auto next door (the first place I was able to find). They barely looked at my car and said that my oil was low and I needed a complete engine replacement. This seemed preposterous, and they said I could try checking out someplace nearby if I wanted, but they wouldn't offer anything else. I got the car to chug along to Johnston which was the adjacent parking lot. They were immediately helpful and got to looking at my car within 20 minutes. What I had looked at online seemed to suggest an electrical issue with a ignition coil, which is exactly what they independently diagnosed. They had the car fixed in a few hours, professionally, with excellent service. Couldn't be happier.

I've been a long time customer of JA because I will not trust anyone else with my vehicles. They never do more than what is absolutely necessary. They are friendly and courteous, yet professional, and do excellent repair work. They also advise you if something additional needs to be done and what the cost will be, and get your approval before proceeding to do the work. And if they say something needs to be done, it needs to be done. These folks are the most ethical shop I've ever dealt with and they have my business as long as I live in the state of AZ. I live in Chandler, but I go out of my way to use JA. Thanks, Dwight, Cheri, Mikey and everyone else!

my wife's car started acting up a couple days ago. I had to frantically get everything towed from Mesa to Johnston's and then prepared for the worst (engine troubles aren't usually cheap). everyone at Johnston's was excellent at communicating everything with me - called me with every quote and update they had which is very appreciative! they got everything done in a timely manner, didn't even charge us labor for one of the parts (thank YOU!!!) and were completely honest and friendly the entire time! we have used them in the past and will continue to use them because they truly are the best in the area. thank you guys again for everything!!!

I called this company on thursday of last week. I got a flat and hit the curb pretty hard. Had alot of damage to my car. They promptly got me information on a tow truck had my car towed there. They checked out my car gave me the news of how much it would be to have it fixed . Also let me know there might be more repairs. This company is very honest and trustworthy I would DEFFINATLY recommend this company to all my friends and family. Super awesome customer service. They even told me aboiut a snap program that helped me get financed to pay for some of the repairs if your looking for a honest and affordable company this is the place

As always, great service and wonderful people! I am so grateful to Dwight and Sherrie Johnston, for running a truly outstanding repair shop and hiring only the highest quality mechanics. As an older widow, I'm on a very limited income, I always have felt confident that they always keep me apprised of anything that could be a potential problem, without looking for ways to "just tack on more money"to my bill. They truly care about their customers~! Also, I have never seen a mechanic shop that is so clean and well kept...both in the garage and the "waiting room". Sometimes it puts my housekeeping to shame~! Recommended

Hello to all! I hope everyone is having an awesome Summer. I needed to have some car work done on my Lexus RX 350 and chose Johnston's. I'm lucky because the car have been great and it never see's a auto repair shop, knock on wood. I chose this place because it's close and they have done work on my cars in the past. Let me just say they were awesome!!! No fake review here. They got it in early and completed the work and saved me money. So far she run's like a champ and I'm sure it will stay that way. Thank you Johnston's and Mike and crew. Great place, great service and great Prices. I will tell others.

I love Johnston's Automotive I have taken my truck there before and they let you know exactly what you need and what is needed right away. My A/C stopped working yesterday so I called the next day and they got me in right away! I said my A/C was not working to please service it and they called and said I do not need it serviced that it was only a belt that needed to be replaced!! They could have easliy just serviced it, but it wasn't needed. I appreciate their honesty and quick service!!! I will definitely continue taking my truck to them!! Not to mention it is very clean and very nice staff!

We are so happy to have found Eric and the guys over at Johnston’s! They take amazing care when servicing our cars and always make sure to let us know if there is something we need to pay attention to! I also appreciate that they don’t ever try to sell us things if they are not needed. We’ve sent a few of our friends and family members over to Johnston’s and they have enjoyed their business as well and mentioned how fair they were when it came to parts and service pricing. They are fast, efficient and easy to schedule with! We will definitely continue coming here for years to come!

Most businesses claim to be honest and to have integrity. With Johnstons Automotive this is absolutely the case! The owners are on site daily and are an active part of the business. The mechanics and techs are polite and more than qualified. I manage a fleet of over 40 vehicles and when I bring a vehicle to Johnstons, I know it’s going to be done right the first time. They can work on any vehicle and are very timely in their performance. Thank you to the Johnstons team for keeping my fleet up and running! You simply cannot beat their performance and service!

The thought of going to a mechanic sucks, but when I came here it was nothing like any other place I had been to. Not only was the staff pleasant and friendly, they treated everyone like family and I witnessed people coming in to ask for help for other car related things (like setting up the radio) and they helped right away. They did not try to upsell me on anything and the oil change was fast and done great, but also the specific mechanical issue I had was quoted without any push to get it done on the spot. Found my new forever mechanic.

Great automotive place! Very honest business that truly cares about you and your vehicle. I took my Saturn in to have my check engine light checked and they told me the vehicle may not be done that day but they could check the vehicle to see what the problem was. I left my car with them and they drove me home. An hour later they told me the issue and had it fixed that day. My vehicle is running superb. Had nothing but a positive experience with this company. Can't compare costs with other shops but happy to find an honest business.

Called some other shops, they said I would have to make an appointment 2-3 days out. Came to Johnstons and they help me within 10 seconds of walking in. The woman at the front desk was awesome, she explained what some of the potential problems could be. They said they would call within 2-3 hours to let me know what they found. She called 45 minutes later and said it was the starter, so they have to order it. They called me 1 hour later and told me my car was ready to be picked up. Fair prices and amazing service, go here.

I am in Phoenix for three days to visit my Uncle, who is dying of cancer and the air conditioning wasn't working when I drove him to Mayo yesterday, which made him even sicker. I called at 5:28 pm yesterday and explained the situation. They squeezed me in at 8:00 am this morning and charged the Freon so my Uncle can be comfortable on our trip out to Mayo today. The price was exactly what she quoted me over the phone. God bless Cheri and her team, they are good people! I wish you all of the success in the world!!

I honestly have never had a better experience with an auto repair shop. They were so knowledgeable right out of the gate and so happy to help. I called around to several shops because I am moving and needed to leave that same day but I had a bad wheel bearing so it needed to be fixed ASAP. Not only did they fix it within a few hours they also were half the price of other shops! Overall amazing experience and I’m actually sad I won’t be able to use them again due to me being out of state. Thank you so much!!

Great Shop, Great Folks! Johnston’s was recommended to me by a neighbor 8 years ago. I have been taking my personal car there since then. I have also gotten approval to service my company car there. I even insist my retired parents take their cars to Johnston’s. This is the only place we take our cars, except for the two times Johnstone’s sent me to the dealer. Once for a recall I did not know about and just recently for a repair that I did not know would be covered by warranty. That’s integrity!

First let me say we have found our go to place for repairing our cars. We have been through it all. We tried neighborhood mechanics and even local mechanics. They were so extremely fast from initially getting the car in to pick up within hours. One of the things I felt was honesty. That's a satisfying feeling especially leaving a mechanic. Because that's my biggest concern. So I reccomend them over and I will be back. It does help that cheri at johnstons is absolutely A plus customer service.

Cheri is the nicest auto repair lady I have ever met! She has saved my life 100 times! If I have a flat tire, engine light, or anything weird she is ALWAYS willing to meet me right away and help me fix my car. She breaks down every detail for me and thoroughly explains what needs to be done and how much each thing will cost. She also is very considerate about me being a student and on a budget. I love that I can trust the work that they do and never feel like they're trying to cheat me.

Johnstons has always been straight up with me about keeping my 86 Suburban running. You have to spend money to get a car repaired, and I prefer to spend my money at Johnston's. The shop faces the street, drive by and look at the Clean Service Bays, recently remodeled front, and service Bays with new equipment. I picked this place 5 years ago based on the appearance of the shop from the street. It didn't hurt that they had a NAPA part sign out front. I recommend Johnston's Automotive.

Johnston’s is the best auto shop around! Very honest and no pressure. My girlfriend takes our cars here and these people have never steered us the wrong way. In the past we have taken our cars in knowing exactly what was wrong or not wrong to see whether or not shops in the nearby area were honest. Johnston’s was the only one that didn’t try to screw us over. Great team they have here, highly recommend especially for women who tend to get taken advantage of at many shops.

My experience at Johnston's auto repair was great. I truly feel like I paid a fair price for the service performed on my vehicle. I took my car to another shop before Johnston's and was quoted double what I paid with Johnston's. Cheri and Dwight at Johnston's auto repair were exactly what I was hoping for in a good quality shop. Great communication and transparency in the services I was paying for. It's good to know I have a reliable place for auto repair going forward.

This is our second time to use Johnston’s over the last few months and they went above and beyond again. They were thorough and worked hard to get our daughter’s car fixed as quickly as possible. The work was good and the price was fair. They also kept us informed every step of the way and we had our daughter speak to them directly so she learned about working with a mechanic and they were great with our 17-year-old as well. Thank you to the awesome team at Johnston’s!

Cheri and the whole staff there are great! They got me right in and kept me comfortable while I waited for my oil change. At the end they let me know of some issue that could arise in the future but put no pressure on me to pay now or to rush getting things fixed which I appreciate not feeling like I'm being sold like so many other shops would do. I would recommend them to all my family and friends and is the only place I'll be taking my Tacoma to from here on out !!!

I love these guys with all my heart! I recently moved here from Montana and I was so nervous to go get my truck looked at because we all know how that can go as a female... at a new place... by yourself... haha. Johnston's has always been honest with me about what work needs to be done and they have never tried to tack on random work just to make some extra money! and of course my truck always comes back better than I left it (: THANK YOU GUYS you're the best!

The absolute best shop I've ever been to, nice understanding humans! Lol, didnt get the vibe that they were trying to get over on me at all, they actually saved me money, i was told at another shop that i would have to pay $899.00 to fix the overheating issue with my chrysler 300 and was charged $423.00 by Johnston auto, so yea, they most definitely saved me some money, when every other situation i had going on was taking it lol. I do recommend this place

I initially went to Ford on Camelback for a diagnosis and quote for a brake problem (I knew it was a failed brake booster). Left the car with them at 8.40am. I returned at 5.30pm and they had not done the diagnosis as they were 'too busy' that day. Took the car to Johnston's at 8.15am next day. Diagnosis and quote done on the spot. Had the car back by 3.30pm that day. WOW what fantastic services and such nice people. I highly recommend them.

Needed an estimate on my vehicle's A/C maintenance. Eric was happy to help me out. Gave me a quote, I shopped around via web. Others shops were too far, out of price range, or I've had issue w/ them and just don't trust the work. Called them back and set up my appt. Dropped off my car early and they were done before noon. A/C is back to normal. Just met Eric but other employees had smiles and said hello. I'd recommend this shop to anyone.

I really appreciate the friendless and helpfulness of Johnston's. I came to them with a bumper issue and not only did they take the time to get estimates for parts replacement, they even referred me to a body shop when they assessed it would be better for my situation. It means a lot these days to find honest people out there who want to do right by you above all else. They have earned my respect and future business as a result.

The fantastic reviews published online were what drew me to Johnston's and I was not disappointed. They did their research, got me the best parts, were empathetic to my situation, and worked hard to keep the price down for me and do only what was necessary at the moment. Their mechanics have a stake in their work which leads to quality and honesty. I couldn't be happier and it feels so good to know I have a mechanic I can TRUST!

If I could give 10 stars I would! They truly take care of my fleet! I have some classics and some other Basic vehicles they that have done service on! Nothing but First class service! They work on everything and get things done in a timely manner! Super awesome service from Cheri at the front counter to the staff in the bays all super professional I would highly recommend! Great local business in Arizona way to go Johnston’s!

Cheri and team were absolutely phenomenal! I brought my 2011 Shelby GT500 in thinking I had major motor issues including a blown Head Gasket. They were quick to diagnose a bad Throw Out bearing and presented several options for me! Super fast, super friendly. Owner even took the time to show me the parts that failed. And btw, shop is so clean you could eat off the floors! Very professional, very knowledgeable team all around!

I never leave reviews but I will for these guys! Incredibly informative with a very pleasant attitude that perpetuates a feeling of being welcome! Most auto repair shops I have been to have wanted me in and out the door with just my money, but Johnston's customer service is on POINT! Definitely recommend for anyone who might be a little skeptical about shops, these folks will make you believe in auto mechanics again!

Strongly recommend the team at Johnston’s. Have worked with Mike and Dwight and appreciate how they worked with me on a repair. Brought the car in and fixed an issue with our A/C. Unfortunately there was another/different issue and the problem returned. When I brought it back they fully addressed the issue and helped me out on the cost of the repair. They took great care of us and I’ll absolutely be back. Thank you!

Dropped my car off in the morning, parking lot was packed and every bay had a vehicle being worked on. I was told they most likely wouldn't be able to look at it until the following day. By 4pm the same day I was back on the rode! This is my second experience with Johnston's and could't be more pleased. My ac is not working so great so I will be making a trip to my now favorite garage soon. Consider me a regular.

I have been a customer of theirs since 2012. I have had a variety of work done by them from oil changes to air conditioning and brake repair. They are honest and fair. Once, when I took my car in for a routine oil change, I had driven so few miles since the last oil change they said I didn't need to change oil. Another shop might have changed the oil and taken my money. Not Johnston's! I highly recommend them.

I am elated to have found Johnston's Auto Repair. The expense to perform 2 of the 5 dealer-recommended maintenance on my vehicle literally saved me $800 dollars. More work is required, and there is no doubt where I will have that work done. The Johnston's are honorable, sincerely kind, and run a very efficient business. It is not surprising they have been around for so long! Thank you SO MUCH! Valerie

I have been a loyal customer to this place for years and I don’t see that changing anytime soon. I have always been treated with the utmost respect and given only the most honest evaluations on my vehicle. They never try to push me into extra services I don’t need and take care of me with everything I do need. I couldn’t ask for a better, more honest and straightforward business to work with.

I have been coming to Johnston's to take care of both family cars for more than six years. I strongly recommend the Johnston's team, they are VERY honest, prices are fair, and the work is always done right, the first time. My Dad told me, you can judge a shop by the cleanliness of the floor and organization of their tools and equipment, he was right and Johnston's has never disappointed me.

I've been going to Johnston's ever since they correctly diagnosed a strange knocking or pinging noise coming from my engine. One shop told me I needed a new engine and on a whim I stopped at Johnston's for a second opinion. They found a cracked lower fan belt pulled that was making a noise when it flexed at higher RPMs. The repair bill was around $80, a helluva sight less than a new engine.

I gladly take my car to Johnston’s Automotive when it needs attention! They were recommended to me by a friend and long-time customer of theirs. I have found the owners to be genuine folks, very knowledgeable and will tell you when you don’t need service or can save money on something. They have built trust with me so that when I do need service, I’m happy to give them the business.

After searching for years for an honest, affordable, and knowledgeable automotive repair company, my search is over. From the time you walk in the door, until you pick up your car, the Johnston's and their crew, treat you with the respect every customer hopes for. You can drive away knowing your car was repaired by some of the best mechanics in the valley. And that's a good feeling!

I took my 2007 Prius to Johnston, had the pleasure of dealing with Eric. I was a first time customer. Had the red triangle of death on my Prius. He had my car literally diagnosed AND fixed within 3 hours!! Top notch customer service. I will absolutely recommend and use them for anything we need done with our cars in the future. Very reasonably priced also. In my opinion.

Made an appointment this morning for a slow leak. The pace who changes my oil couldn’t see the issue and recommend I go somewhere to get a dunk test done. Was in and out in 15 minutes after they plugged the hole from a screw that was clearly in it. Cleanest auto shop I’ve ever been in with the nicest staff. Will absolutely be back and recommend to everyone.

I have used Johnston's Automotive since my automotive new car Dealer's Free service ran out in 1997. Lived close by, back then, but now live across town (more than walking distance) and I continue to use Johnston's for a number of good reasons. If I was not fully comfortable and satisfied, within the last 15 years, I'm sure I could have found somebody else.

Called in day the before got an appt for the following day. Had a couple different issues to get fixed on my vehicle they took a look at it and were able to get the parts to fix it. Took a little over a day to complete because there was a part they purchased that was broken so they had to return the part for a new one. Overall good service. Nice people.

The experience was super and I would highly advise anyone to utilize Johnston's remarkable service. They are just the best! Dependable, costs are reasonable, the work done is superior, professional and thorough. Kudos to the Man at the front desk and you'll find honesty, respect, promises kept and goodwill is a very positive factor. Thank you so much.

This is the only mechanic shop in town that I trust to work on my jeep. They are SO honest and their prices are very fair. They go above and beyond to keep their customers satisfied and went through a LOT to get one of my parts replaced under warranty even though they didn't do the original work. They are honest and fair and make you feel like family.

After a rash of bad experiences at another place, I went to Johnston's. They took care of all the issues the other place didn't. Have been back a number of times, and each time they provided excellent service in a prompt and friendly fashion. They sure know their stuff. I feel fortunate to have found such a reputable place to service my cars.

Having just finished my first visit at Johnston's I have got to say, I think I found my go to shop from here on out. Sherri( I apologize if I'm spelling it wrong!) went above and beyond with her customer service. They were timely and very fairly priced. I would and will recommend them to anyone needing some car help. Thanks again y'all!

I always have a wonderful experience. Our family vehicles are in great hands. I always receive a detailed report on work done and I feel that pricing is fair. The shop is clean and every staff member is professional and knowledgeable !! You can trust your family vehicles to this amazing company. I send all my family and friends to them

I wish we had found Johnston's Auto Repair sooner. We would have saved thousands of dollars on repairs. Sheri had very great customer service skills, and was very upfront and honest with our repairs. If you are looking for a mechanic, definitely visit them. Our car was repaired and ready to go in a few short hours. I highly recommend!

As a female I find it very hard to come across a shop where I feel like I can actually trust their word. Not only was the staff amazing, but I appreciate how honest they were with me about the work I needed done. It was a great experience and my car is running perfectly now. I will absolutely be a returning customer of theirs.

I took my car to the dealership and was quoted at over $2,000 worth of work...I took my vehicle into Johnson's and was informed that my car was in great shape and only needed 250$ worth of work...One of the mechanics took a few minutes to explain the part that needed to be replaced so I learned something about my car as well!

I came to this place extremely frustrated as another shop could not fix my air conditioning. They were very nice and advised me they would help me get it fixed, and they did! I would highly recommend this place. Everyone is so nice and professional. The place is very clean and you can tell they care about their customers.

Can't say enough good things about Johnston's Auto. They've helped me with a variety of issues, from a major engine rebuild to chirping brakes. They tell you what's wrong without trying to push a bunch of unnecessary repairs on you. Fast, friendly & trustworthy. I won't take my car anywhere else in the valley!

I was referred to Johnston's by a friend, when my Jeep needed service that the dealership wouldn't/couldn't fix. I have been receiving great customer service from Johnston's! I would highly recommend them. The staff is very customer service oriented, honest, helpful, and always make the experience a good one.

Got to say that Dwight, Sheri and Mike are the best. Their entire service team are professionals and respect both your time and money. Bottom line, after a couple of small repairs, I switched from dealer service on Camelback to the friendly and professional service you can trust from Johnston's Auto & Repair.

My Ford Expedition was running rough. I brought my truck down and they told me what it needed. The customer experience was great and they explained to me in detail what was going on and they were absolutely right. My truck is back to normal. Defiantly a different experience than your normal mechanic shop!

Johnston’s is always our go-to shop! I made an appointment for spark plugs but accidentally scheduled it for drop off when I was planning on waiting, and Cheri made sure it got done right away so I didn’t have to wait any extra time! Fair prices, friendly service—what more can you ask for? Two thumbs up.

This place is GREAT. I made a appointment. My car had been smelling like gas. I took it to another place months before- they found nothing. This place KILLED IT! I no longer have to sniff gas. I also needed a new starter and Bam I'm going. They are sufficient quick and friendly. In my neighborhood too.

Super friendly and informative, I felt like they gave me all of my options with consideration of what I would have to pay. They also explained the issues really clearly so that I, a person who knows nothing of cars, could understand. I will likely be back the next time I need something for my car!

this is the best automotive service i have ever received. whether you’re local or not, i was passing by on a road trip, the people at johnston’s will take care of you. excellent service and cheri at the front desk was delightful. honest genuine and looking out for your best interest. quality

Helped my sister out when her vehicle's transmission started to act up. Friendly and professional on the phone, honest and communicative when we arrived. Applied an applicable current discount for us (we were unaware of it) and generally made a bad experience better. Highly recommended!

Very happy I decided to take my truck here. There is so many shops to choose from on Google and it was a little overwhelming to pick one, but I'm so glad I decided on Johnston's. Staff was super friendly and helpful and my truck runs great!!! I'll definitely be returning in the future!

These guys are awsome! They only do the work requested. They tell me what needs to be fixed first and what can wait. They have never charged more than the estimate, and twice even less than the estimate. They are friendly and knowledgeable, easy to work with. I am a customer for life!

Johnston's was fast and fair! Had an AC fan starting to fail and their quote was lower than 4 other repair shops and one of the shops straight up told me to stick with Johnston's because their reputation is solid. A tip from a competitor is as good as it gets. Thanks Johnston's!!

After searching the Valley for reliable and honest mechanics I found Johnston’s. They found and fixed a problem that other Japanese specialty shops couldn’t find. I now bring all my cars here, both foreign and domestic. They are fair priced and I trust their craftsmanship.

Sherry was a pleasure to work with. I was able to schedule an appointment online which is great because of my travel schedule. The work was done fast and I was kept up to date on the progress of the repair work. Will definitely go again and refer friends to them.

I am first time current at this Auto shop today. I was very impressed with the friendliness and thoroughness of expectations and possibilities before committing services. Plus my car was completed way before the quoted time! I will return when the time required!

Amazing experience! I had my car towed to the shop and was not sure what to expect. They fixed my car in less than three hours, went out of their way to quickly secure the part that was needed, had incredible customer service and fair pricing. Thank you!

They greeted me when I came in the door and made me feel welcome. Scheduled my service for the next day, completed the work and called me. Everything I requested was done. My husband and I will be returning for future service for both of our vehicles.

I will always take our cars to Johnstons. They are honest and affordable. I love how they care about their customers and they go above and beyond. I always feel good after I leave this place. We recommend all friends and family to go here as well.

Johnston's has always been helpful, reliable and, sadly rare these days, honest. Cheri at the front desk is cheerful and enjoyable to interact with. Quality of work is there and you can get in and out same day. I wouldn't go anywhere else.

This has got to be one of the best shops I’ve ever had the privilege of working for. There honest good too there customers and staff. Everyone there is knowledgeable and more than capable of taking care of you and your vehicle no matter

I've been taking my vehicle here since I moved to Phoenix - going on three years! From oil and other fluid changes, to putting air in my tires on the fly, the staff here does a great job. I have only had great experiences at Johnston's.

Friendly, honest service. Quick and convenient. Yesterday I dropped my car off for next day repair (they are closed on Sunday). Within 5 minutes of opening the following morning they had called me with a diagnosis, and an estimate.

Johnston's is always friendly. They do great work and will tell you when something doesn't need to be be done, if you go in thinking that certain maintenance might be necessary. Very trustworthy and highly recommended.

We had the most awesome experience with Johnston's Auto!! They took time to really listen & fix the problem of our Jeep my husband said it feels like a NEW CAR ! I would highly recommend them to anyone! Lily Coggins

I was able to get my car fixed the same day I dropped it off, and for a very reasonable price. Very friendly service and great communication. As a new resident to Phoenix, I'm really glad to have found Johnston's.

Painless experience start to finish. I live in the neighborhood and have been looking for a new mechanic, they are professional, helpful and seem like they went out of their way to be as accommodating as possible.

Needed to find an automotive place to service my Truck and this place showed up with stellar reviews and I can see why! They are extremely courteous and professional! I will be recommending Johnston's Automotive!

The best service I’ve ever received from a business. Super friendly staff that welcomes you like family!! I’ve never trusted a place more with my vehicle. Super honest so I will forever be a returning customer!!

I was so glad to have taken a chance on Johnson's Automotive. Not only did they do good work, it didn't cost an arm and a leg. As a single female, it's nice to have found a truly honest place to repair my car.

Been taking my Girlfriends truck to this shop ever since she moved out of state they've been taking care of her since the very first time. Definitely would recommend this shop to anyone in need of repairs.

Best auto shop in town . They treat you like family , have competitive prices and really know their stuff. Very professional & always busy but never too busy to work you in as quickly as possible.

I have used this business twice and both times I have been very unhappy. They do not explain what is actually wrong and leave the customer more confused and frustrated than before they came in

The folks at Johnstons did a great job repairing my vehicle, they were very reapectful of my time and budget, and they gave excellent consultation on the health of my car. I wholly recommend!

I have been taking my vehicles to Johnston's for around 7 years. I am always pleased with their expertise, professionalism, attention to detail, and helpful attitude. They are good people.

Honest and dependable. They let me know the repairs I needed exceeded the value of the car, so I could choose whether to do them. And the place is SPOTLESS. Cheri is a dream to work with!

I went there two days ago, one of the employees behaved disrespectfully and interrupted my conversation and started with the customer who entered after me. I think this person is racist.

Top-notch service and down to earth honesty from this crew. Worked with Eric and can’t recommend them enough. Already looking forward to working with Johnston’s again in the future.