Sadly, I must revise my review of Kmart Ashfield, as the original glowing words I posted are no longer accurate. While the staff are still wonderful and attentive -- no criticism there -- the changes in product lines have meant many staples are no longer stocked or in poor supply. Specifically, you can no longer buy fabric softener there, and the haberdashery department is abysmal. My greatest disappointment, however, is that this store has succumbed to the ludicrous practice of locating the checkout at the centre of the store, rather than near the exit. The reasoning behind this defies my understanding, so if whatever moron approved this would like to explain why, I am open to changing my view. Again, if not for the friendly and professional staff, I would only give this store one star.

I was a late arriving customer at the Ashfield store this week , my closest store is Burwood but I have sworn twice never to return. The Ashfield store is slightly smaller in size and range but the staff are exceptional . 10 minutes before close a young staff member gave me a hand looking for a product, he could not have been more helpful, the staff member at the service counter was fabulous and even the guard at the store entry was pleasant as I departed the store at 10:01 pm . Neat , all product well laid out , the product matched the tickets on the shelves as well , unheard of ! It’s not an easy time in retail with staff and product shortages ! 12/10 Ashfield, good layout , neatly stocked and with great staff , it is the place to shop .

The treatment I received a couple of days ago made me really consider shopping here.I was followed around store whilst looking for mittens etc ...than I went to self service to purchase my items.As I was approaching front exit I see the staff person at door is speaking on phone...I clearly hear the person say I had two items.... Never have I been so upset for no reason .I understand checking bags or if a detector was set off ...but to actually single me out. I have a theory about my experience my Brother made a complaint against a member of staff at this store after a racial slurs was used against him from a staff member at this store.

Staff member particularly named 'Patricia' was extremely rude. I was asking for simple requests for her to check stock on a particular product and she was highly unwilling to do so. She gave me attitude and it was an overall unpleasant experience trying to persuade her just to simply check the product code - it took at least 3 attempts to persuade her to do a system check. I felt extremely uncomfortable talking to her and hope others don't get the same treatment from her as I felt bullied just by having a conversation with her.

I've now made three online purchases. Items were chosen, added to a shopping cart, and then purchased. Days later, the purchaser received email notification that some of the items were out of stock. Given that not receiving one item could have an impact on all of the purchases, you would expect that Kmart would provide the option to cancel the order or not. Why else would you advertise unavailable goods? I realise that things expire, but in today's world, when the final one is gone, a purchase ought to be instantly blocked.

Very average store. Store not easy to navigate. Customer service not that great, staff are like automatons. September 2022 nothing has changed here. The store is even harder to navigate since it was renovated. Designed to hold you captive so you will walk around aimlessly and spend more. Very hard to find staff to assist you. And when you do find a team member they aren't friendly and appear horrified that you want assistance. Door greaters are extremely unfriendly and intimidating giving you a look as if are thief.

Thanks to the young worker who accidentally confirmed the stock for a rug I was after. I had gone to several other stores and called multiple store managers to see if they would have it. Some stores did not bother to pick up the phone, and other stores were not bothered to check or confirm that they had stock. Some other stores even told me they couldn't find it and that someone must have stolen it. I eventually go the rug after the workers at ashfiey K-mart were actually bothered to look for it.

The lady working at the door at 9 pm Wednesday night she should be fired she is the rudest women I have ever came across using foul language to customers, why would you want some one to be the face of the shop let alone work for you! And elderly lady had asked her a simple question of were something was and she said find it yourself Absolutely horrible behaviour from her. If your having a bad day love don’t take it out on customers. I know your job is to work at Kmart but brighten up.

Very poor customer service here. The staff were not very helpful and seemed not interested on serving me. I asked one staff for an item I was looking for and he just pointed out that “it’s there in the middle section”, I also asked another staff and she just said “ yeah it’s there”, I then asked “ ok where is there?”, and she just walked away. It’s very sad to see a store like this treat customers this way, and I hope the management can properly train there staff on customer service.

It's cheap. It's big. The store has several sections and most of the stuff has different variety ranging from few bucks to a higher level according to the quality. It's a one stop shop for clothing, accessories, kitchenware, toys, decorative articles, school supplies, baby stuff, furniture, inner wear, shoes, bikes etc. The staff is good and cooperative. It's usually very well maintained apart from a few spaces like shoes where people just try and keep them wherever they wish to.

End up getting a paper cut for the new signage by accident (weird i know), ask the front person if he had a band aid and was not listening I had to repeat myself about two times. Just no care factor or empathy. After talking to the manager was at understanding and take on my feedback. But walking out the guy was talking to another how everyone likes to complain. Just be helpful and people won't complain.

Never anyone to answer your phone calls to this store. Just rings continuesly for hours on end, non stop. If your going to provide a phone number as a contact point, at least provide the staff to take the calls. Otherwise disconnect your phone service and don't supply a phone number in your advertising. It's all about putting profits before their workers and customers for the kmart bosses.

Kmart staff especially at the returns counter are doing an extraordinary job during these crazy times. I was there today and customers were so rude, impatient and volatile and the staff maintained their cool and were multitasking to ensure all customers needs were being met. Well done to you guys! I really felt for you today and you are understaffed given the amount of returns right now.

Basic KMART but weird attitude of staff. Asked staff member where I can find the items for sale by pointing out the display piece. He shrugged his shoulders and said he doesn't know. When I asked if he can help find it (??) he said I should check stock online. Website said it should be available. He shrugged his shoulders again and said I should just queue up at service. Thanks ^^

Store was fine, tidier than most but the service wasn't great. I had to wait for a long time to get help at the self serve check out after waving to 2 women twice for attention. They looked at me and then continued their conversation before I had to call out to them. The woman seemed frustrated that she had to interrupt her conversation for 30 secs to come over and help.

They have a great range but have very poor customer service. I asked them had a movie that i was willing to buy, i said "do you have the movie x men in stock by any chance?" The lady (the lady at the desk) just said no, then she turned around and started helping some OTHER people!. I mean like what the heck! Its your job to HELP customers, not just IGNORE them.

Bag search staff member on Dec 28 2021 @ 12 noon was very rude and impatient. When she wanted to see inside my bag she said "bag" No "please" or "can I". When I was fumbling with the bag zipper she said "bag" again so I told her to wait. There are no signs inside or outside the store saying there are bag search. Staff such as this should not be working in sales

Good selection , easy find not massive like Burwood & Great staff ! I originally rated this Kmart . However after dealing with Samson not opening the glass cabinet- made me wait in a line -as he would prefer to put stock out as apposed to get the key to cabinet to make a sale of $120. His wk ethic and attitude need a recheck & a revisit to a training session.

I used to go here as a kid and it was just getting out of touch but since the renovation this kmart is really looking good. This is the only store that sold my dogs favourite toy, I looked at least 5 other stores and nowhere else it except here. The staff are super friend and exceptionally nice and patient with my grandmother who is a regular in the store.

I drove all the way there to get a gift and it wasn't in stock, even though the website said the item was in stock. One of the staff said the stock is delayed by 48hours and doesn't account for broken items and theft. I'm surprised Kmart hasn't accounted for this when displaying stock online. I don't think I'll shop in store again.

I love shopping at Kmart. I never had a tough time finding what I wanted. Considering the wide range of products they deal with, I have to say, they have organised their inventory so well. Also, the staff at Kmart are very professional. They have been so helpful everytime I approached them. I can recommend this place to anyone.

Love this Kmart! SUPER friendly staff, know their stuff, fair pricings. All of which make my experience there enjoyable. Even better that they have NOT changed their layout of having their pay counter in the middle of the store! Bonus! Thank you guys! PLEASE keep it that way, and keep up the good work! …

A good KMART store located in a shopping centre with a variety of options , including gym equipment, spinner weight bar and hand weights + an roller and hand hands (for assisted push ups) which were hard to get at my usual Kmart (gym bench not included). Clean, neatly organised and friendly staff. Recommend.

Good sized shop with a largish range. Staff was hard to find for help. Finally after crossing the length of the floor, I found a helper who offered to find the product I was after. He made me wait while he procured 2 of what I needed and handed them to me. Very courteous and bright. I'd go there again.

Terrible customer service. Products of very cheap Chinese value,mens shoes are to be laughed at. All other product's same,very cheap rubbish imports. What happened to you Kmart? Employ better customer service and stop selling cheap $2 junk like two dollar shop which has better stuff after all.

I could, and do, spend hours here. There are so many great things that you might not think you'd find in Kmart. Awesome small appliances and some pretty good crockery stand out for me at the moment, but worth keeping an eye on all departments as little treasures come up all the time.

They have good customer service here despite the shop is super busy. The staff are very helpful and patient in dealing with customers. The only problem is that there's no trolley station at the carpark to return their trolley so I took a liberty to bring it back to the shop.

Every time I visit this Kmart I can’t find the item I need to buy. I have visited plenty of times for the car mobile holder every time I listen the same thing from the employee it’s out of stock and they the stock goona avaible in next couple of weeks but never see a stock

Why is it when leaving Kmart you feel like a criminal. When did society get like this!?! +++++ what’s the point of having air con facilities if you don’t use them? ++++++++ // Workers need to realise it’s still a retail environment and to treat customers with respect! //

The great store for kids with simple low price clothes, Toys & books that you're not worried about them doing any damage. Books are mostly priced between 9 to $12 which is great because I end up buying more books which means he gets a better learning experience

it was nice to go back to Kmart after the lock down and it wasn't as busy as I thought it would be .Everything I wanted or needed was there with a reasonable price. Staff were pleasant and helpful and I will go back many times .I hope that this was helpful...

Advertises stock online, allows a purchase to be made then cancels the order as they are out of stock. The refund will be sent but now I am out of pocket for however many days as it takes to be refunded. Garbage quality online service for such a large brand.

Anthony Wehbep acted responsibly and promptly when I have lost my disable friend just in front of the Kmart Shop.He offered me repeatedly to help me, assisted me when I called the police, checked the camera. Amazing guy. You are very lucky to have him. Spiro

Literally have called 34 times today with not one single department answering the phone. Kmart support can't help and say I must speak to the store but how am I supposed to when you don't answer? have been trying from 10AM to now 4PM and nothing. Shocking!

The Indian old lady so rude. I just buy a small product. but the Indian old lady pointed finger at me She asked why hold the another receipt? I just hold it that's it She was beinh so rude and racist towards me. Point finger that's so disgusting.

I love Ashfield Kmart, lovely staffs and the store is clean and kind of organised but quite recently, Ashfield Kmart has this foul smell around the store. Like something has not being cleaned for a long time. Had to leave as soon as I stepped in.

Since last year I moved to ash, I absolutely obsessed with our local Kmart which just a few minutes walk away from where I live. I go there at least three times a week, sometimes just for wandering around or browsing but every time I end up

A renovated K-Mart with different set up. With checkouts mid store. Sadly Men's clothing n shoes etc are very limited unlike 5yrs ago. 80%of store is full of demons clothes bras n panties n shoes entertainment n home furnishings accessories.

My friend and I went into your store today at 10:30am. She is a person of colour and required help getting a refund/ exchange on a faulty item. I witnessed as the middle aged woman behind the service counter be explicitly rude and racist to

Ever since they changed the checkouts to the middle from the end it was bad. After arriving in the middle of Kmart instead of looking for other items you would pay at counter then want to leave as otherwise you would have to go back again.

I change my 4 stars to 1 star, 1 star for great customer service from Staff on the floor and helpful cashier. Today I went to this kmart chose 2 different style of tops (rrp $12 clearance $3), each style I brought 2 different sizes to the

Late at night staff at this Kmart are very friendly but during the day lacklustre. And they don’t do any refund at cash register send you to empty desk and the girl saw 2 customer waiting and continued tidying and sorting merchandise. And

Update: Unfortunately the Print Shop part of the store is substandard. Was advised next-day prints were available. Ordered prints. Was notified ready to pick up. Attended store two days later. Made formal booking through their system for

Possibly the 2nd most mismanaged Kmart after Burwood. Aside from the complete lack of stock for weeks now, customer service seems to be just as vacant. It's not all the staff's fault, Kmart probably shouldn't be left to run by a bunch of

Can be good at times though the lack of senior staff members mean no one asks if you need help. This occurs closer to the closing hours. Often staff are laughing and joking amongst each other instead of offering assistance to customers.

Not a very good place to go shopping if you can't find what you're looking for don't bother to ask staff for help because there is no staff walking around the store to help you because they have a skeleton crew working. You walk to the

Clean and bright shop with everything I expected to find. Staffs are friendly. One tip to those who also got confused: the check out counters are in the middle of the shop, not at the entrance/exit. Idk why. Seems to be a weird design.

The old mean lady at entrance door told me and my friend we cant come twice as we again went back to buy stuff that we forgot before!! She was beinh so rude and racist towards me and my friend told me she had to re scan the previous

The store is well presented, well ticketed, mostly stock is well displayed for easy navigation. It’s nice and clean, staff is very friendly and proactive in serving customers. I prefer this Kmart compared to other Kmart stores.

The staff here are amazing and, even rarer, helpful. This is not my local by vicinity, but I will be travelling further for the service. The layout of the store is better, too. Wide aisles that make it easy to see their range.

The manager on site tonight, Cain his name is, was not helpful at all tonight. He should not be the manager, he doesn't have the emotional intelligence for it or the capacity to understand costumer needs and wants.

I wasn’t expecting much considering the price was pretty low but they sell wonky defective products. I will return as I don’t want to risk the replacement product also being faulty and wasting more of my time.

I'm just got served by Mokhtar & it was impeccable. Popped to the service desk and everything was handled professionally and with ease. Time for pay rise. And Rebecca was his great assistant. Thanks guys

Good variety items however this Kmart needs more stock on shelves. Unsure if low stock or stock just keeps getting sold. Staff very friendly and helpful. Store always seems clean and tidy on all visits

Staff is usually lovely and store is neat most of the time. However today we were served by an indian lady that seemed to not care about her job at all! Hope our experience is better next time.

Checkouts being in centre makes for crummy layout and feeling you're being checked for shoplifting at exit. At least stock levels seem better although pet supplies is still missing many items

I have been trying to call Ashfield Kmart for over 30 minutes but no one will pick up the call it just kerps rings no one at Ashfield kmart gives a dam about us customers very disappointing

Clean and tidy. Well stocked. They had everything I wanted on my list except a particular heater I saw online. But as it has been really cold, and its winter, I guess it was very popular.

The shelves were really messy. Hard to find what I came for. The website said it was in stock. I had to ask 3 people for help and eventually they said it mustn't exist (14w solar panel)

Decent range, but horribly understaffed. I waited so long for someone to help with a malfunctioning self checkout that I just gave up, left, and bought what I wanted elsewhere.

Great shopping, open late and all products are cheap. This store always has stock compared to burwood. I recommend coming here when you cannot find stock of your items.

Middle aged blonde lady at the service/returns desk likes to argue about returning items within your right. So rude, her attitude is bullyish behaviour. Go elsewhere.

Has soo much options. Love this place. Friendly staff. Heaps of cools stuff to do up kids rooms and heaps of good books. Affordable too. Go check out ashfield kmart

Great for clothes shopping. Household items insanely cheap Also gift cards are a great idea. Got a great bike helmet the other day, they have a huge range. …

If you think everyone that enters your store is a criminal then put the checkout at the front, as a paying customer I shouldn't have to stop n get scanned out.

Their 'Click and Collect' option is awesome! Super quick service, friendly staff. It is great such a home supply store remains open during these trying times.

Great! I bought a coffee grinder for $14! Don't imagine it will last the 10-15yrs of my last..but then you never can tell..(thanks Chuck Berry)

Great service. Prompt. Good communication and service. Happy to come back for my car's needs. Service guys are great too.

It's a Kmart, does what it says on the label. Great parking though in the camspie shopping centre free for up to 2 hours.

No one ever picks up the phone, how can i confirm the store's stock before i make a 45 minute drive ?? Terrible

Not crowded. Plenty of bargains including lots of $2 toilet brushes. Think this guy took all the toilet rolls.

Ones I like are none of my size! Who got there so quick! Got this jump rope, a bit short for me too …

Good luck getting a staff member to help you at Kmart Ashfield. These guys give retail workers a bad name.

They have the coin locked trolley but its impossible to find the return point in the carpark.

Had strange issues with my Canadian debt card, but otherwise a solid shopping experience

I was calling the store for 20 minutes and didn’t pick up. Very bad service

Handy large Kmart. Not overly busy, easy access and user friendly

Mid size mall with most of the everyday shops and businesses.

They do not answer their phone despite calling for an hour!

As good as most Kmart.