Having been a long time and regular customer of Lavage, Westlands Branch, I recently received PATHETIC service from the team. I dropped clothes at the branch for cleaning but the guys decided to wash my shirt using water instead of dry cleaning and burnt them during ironing. I have lost valuable pieces of clothing and someone needs to be held responsible. The manager has been uncooperative and only offered to replace the shirts with some cheap Nairobi downtown shirt after following up for 4 months. I would advice taking your clothes to other laundromats in the City. Poor service.

My kids and I are traveling and so we've been in a hotel for almost 2 weeks and the Laundry piled up so I took in a lot of laundry and they were so nice about it and they were reasonably priced and really nice people and the Laundry came back for the beautifully and I had it delivered to the hotel and I'd left the motorcycle delivery Guy fee at the front desk and everything was just perfect and wonderful I was very pleased and my clothes smelled wonderful and by children's clothes had come clean

This is the most pathetic laundry. I received comletely unprofessional service from r he staff memebers who were not helpfull in any manner after i was inquring on my t shirt that was missing from laundery batch she was rude 'Nanncy'. it is very disturbing when you dont have any trust as a customer. Keep the tshirt as you have lost a loyal customer as many referrals.

Disappointed that after cleaning a duvet, the piece of laundry was delivered without any covering. I am asked at collection if could purchase a bag! What is the point of cleaning if you cannot cost a cover to preserve the item? All this after payment on drop off at which point I was not even informed I would need to bring a bag. Not going back.

So helpful and very affordable compared to other places we tried. Only 350 for one load. The lady took extra care with some of my clothes including a complimentary dry clean for one of my pants. Thank you!

Friendly service. Tourist friendly. They do wash and dry by the kilogram. They are very meticulous and itemized everything to ensure you get everything back. Highly recommended.

Courteous staff. Prompt service. It's not self-service as often assumed, however they'll get you your clothes on the same day.

Closed before said closing time. Terribly unprofessional. How do we get our clothes?

Polite and good service

Great service

Good service