In my opinion If people do business they should provide the best customer experience possible every day. And listen carefully to what the customer wants and do the best you can to give it to them!!! Unfortunately I did receive only the worst experience!!! My parents ordered flowers online for delivery for my birthday from another country. When my parents placed an order they requested confirmation call to arrange delivery time. So driver showed up without a confirmation call and of course I wasn't home. They tried to reach me at the time of delivery but I couldn't pick up my phone because I was at work. So I called them back in 20 min and they told me "oh sorry, our driver left your neighborhood and he can not come back because it's too far ( I live in Richmond Hill and the driver was in Aurora) we can only deliver your flowers on Monday". (delivery was scheduled on Saturday). I asked them to contact their driver and make him come back and I'll pay extra. And listen to what they told me "OH IF YOU DON'T WANT YOUR FLOWERS ON MONDAY YOU CAN CALL YOUR PARENTS ANS ASK THEM TO CANCEL IT!!!!" BOOM!!! Thank you they will!!!! You made me very unhappy on my birthday! As I told you via phone my parents requested confirmation call, because they know I work on Saturdays!!! Instead of taking the time to answer to reviews and characterize people better take the time to do your job. Unpleasant services create unpleasant people!!!

I can’t even begin to explain how much I love Martin’s Flowers! Tam and her team stepped in just a month before my wedding and created my dream florals. I showed her a couple of photos, explained what I was hoping for, and she went above and beyond what I had envisioned! She was able to keep within my budget and create the most stunning arrangements for the reception as well as my bridal bouquet. I gasped when I walked in the room and saw how everything looked! Not only was everything perfect, but her energy and excitement to work with me made me feel so at ease. Flowers can be a huge chunk of a wedding budget and it’s so much pressure, but Tam took all of that away with her kindness and knowledge. My husband had purchased a bouquet from Martin’s Flowers almost a year earlier and I couldn’t stop thinking about it. I was so happy and grateful I was able to lock in Martin’s Flowers for my wedding at the last minute, and I will only go to them from here on out for bouquets - whatever the occasion! Hands down Toronto’s best florist!

Spoke with employee in the before 9am, specifically asked if I need to expedite a bouquet of roses I wished to have delivered before 130pm as she leaves for work and we do not live in the toronto area for her birthday. Called back at 230 to find they still hadn't arrived yet and the employees response was and I quote " I did say deliveries take place 12 til 4" However my question was will they arrive before 130 and was assured " I will make sure to note our delivery drivers deliver them first"? I was also told a she would ask the manager. Best overpriced flowers I ever never received! O yes I also found a florist local to me for the same amount of roses I paid half. Was a return customer. Never again. Save your money for people who deliver flowers for special occasions and put some attempt into customer satisfaction. Hopefully some where in toronto someone is enjoying the flowers I paid for but never received and paid over a hundred dollars for.

As someone who plans events and recently done a lot of wedding research for my own wedding I highly recommend Martin Flowers. Working with Tam was an absolute joy. They are a well established flower shop since 1898 with 5 generations of florist - and it shows! Tam’s creativity, professionalism, and ability to bring a vision to life better than expected completely blew me away. To have a vendor deliver great value for money and go above and beyond was so helpful during wedding planning. Many florist in Toronto were not flexible and Tam was phenomenal at working within my budget while making my modern vision a reality. If you are looking for a florist for your wedding- look no further!

My favourite flowers are yellow roses, my husband wasn't able to order from our usual florist so he chose Martins based on reviews. On Wednesday the flowers arrives, I threw them out yesterday - Saturday. The leaves of the flowers began to wither on Thursday and by Saturday the flowers were so sad I couldn't bare to look at them. These flowers were for our 20th WEDDING ANNIVERSARY! My poor husband feels so rotten because he feels I am disappointed I just think it's horrible that a business would send substandard flowers for such a milestone - Don't bother with Martin's they will DISAPPOINT.

I am back on here to review Martin's once again. Last time I gave them the highest recommendation, however my boyfriend was recently in the shop to buy flowers for me (which were beautiful) and after giving me the flowers said he was quite disappointed this time with the service he received. He didn't get the name of the woman that assisted him but just described her as "not tall with black hair and unpleasant" so I decided to rewrite my review as honestly as possible..... changing my rating to 2 stars for the very poor service he received this time.

I used Martin's Flowers this weekend for my wedding and I have nothing but amazing things to say about them and the flowers themselves. To begin they were incredibly easy to work with, were so friendly and helpful, and the flowers were absolutely stunning. Numerous guests told me that they were the nicest flowers they had ever seen. They also worked with my budget without the blink of an eye and made me a last minute flower crown when I realized I had completely forgot to order it. I highly recommend them and will undoubtedly be going back.

I called Martin's very last minute to put together a condolence arrangement. Not able to shop instore I was going in blind and a bit skeptical but we chatted over the phone, set a budget and discussed options etc and was told not to worry, they would take care of it. I trusted 100% that something beautiful would be created but let me tell you...what was delivered to my friend was over and above anything I could have imagined! Incredible experience and results in these challenging circumstances, thanks Martin's!

My daughter in law just called me to say thank you for the beautiful basket arrangement of African Violets I’d sent her for her Birthday. She was obviously thrilled & said how pretty the colours were. She asked about their care. And I responded, also telling her that The Plant Totem(the ‘soul’ meaning of the plant), is Spirituality & Protection. I have been a customer with Martin’s Flowers for several years now (it is January 21st today, 2014), and have always been delighted with the service & results. TUTUTU

Not only did Martin's Flowers do the florals for my wedding, but we had the privilege of hosting our small micro ceremony at this historic shop. Tam was a pleasure to work with the entire time and I was so happy with how everything turned out. I pretty much just told them my colours and trusted them to incorporate those how they thought best and I'm glad I did as I couldn't have imagined it any better. Thank you to the entire team at Martin's Flowers for making our day a huge success!

My wedding was out of town and Rosie and Tam were super accommodating and such a pleasure to work with! They came up with beautiful designs that fit with my budget, colour scheme, and specific request for sunflowers. We picked up the flowers the day before the wedding and everything was packaged with such care - all the arrangement (bouquets, centrepieces, garlands, boutonnières, and corsages) were still in perfect condition for the wedding the next day and even the days following.

Cute local florists!! I ordered (pretty last minute) a bouquet of flowers for my boyfriend’s sister’s bday. I called in and the owner was super helpful in assisting me pick them colour theme and flowers because I had no idea what I wanted. The bouquet ended up being very stunning and we loved it!! They also have super cute cards which saved me a trip to buying a card. Pricing was very reasonable. Flower was quality. Service was amazing. Highly recommend!!

For decades before they moved to this location they were an excellent place to buy freshly cut flowers and arrangements. Even when they moved here the quality never ceases to amaze me, and they are always friendly to serve you with their high quality products and professional manner. The parking may be an issue at times, but it's well worth the stop to go there and bring yourself or your family home some fresh cut flowers or a wonderful arrangement.

Two for two on deliveries with Martin's. I placed both of my orders before 9AM PST and they always arrived a few hours later without having to place a rush. More importantly, the cards were well printed, and the arrangements were both beautifully done. Well worth the money spent. By all accounts the delivery person was quite pleasant too in both instances. Great work Martin's. You're my go to for Toronto deliveries.

Completely blown away by the stunning floral arrangements Tam and Kim created for my August 2023 wedding. They were so easy to work with and made helpful suggestions along the way. I felt I struggled to convey what I wanted but somehow they we're able to take my vague inspiration and turn it into exactly what I had hoped for and more! Such talented, friendly and professional people - a joy to work with.

Recently ordered flowers for a funeral and was quite impressed with the service I received over the phone as well as the follow-up online. Attended the funeral this afternoon and saw the beautiful display so thought I would write a big THANK-YOU for everything. I would definitely recommend Martin's the Flower People to anyone looking for quality and professionalism. Thanks so much, Joan Crawford

I give Martin’s Flowers my highest recommendation for their outstanding quality, creativity and customer service. Tam’s passion, knowledge and talent for flowers are extraordinary. We had a small flower budget for our wedding reception. Tam gave absolutely no judgement, but rather enthusiastically and creatively maximized our budget. The arrangements were so beautiful- I loved them!

I found Martin's based on location, liked the lady I spoke to on the phone, and just decided to take a chance. First, thank you for making me feel that a last minute "next day" delivery was no problem at all. Secondly, I was told by my friend who got the arrangements, that they are just beautiful. Thank you so much. You definitely have a new customer. Noni

I've now been purchasing from Martins for almost 20 years and i must say i can't go anywhere else. The quality of their arrangements and the level of service speaks for it self. They do an amazing job and always hit their commitments. It's nice to have someone you can rely on 100%. You don't want this messing up, if you know what I mean. Joe.

I'm a florist myself and have had Martin's Flowers take care of my personal and business floral and plant orders in Toronto for several years. Everyone raves about their quality and design originality. They email me copies of my orders and send confirmation of delivery so I know when the flowers are delivered. I highly recommend them.

Always beautiful blooms from Martins. Sometimes they don't have what I'm looking for in stock (or in the preferred colour) but they can always make a stunning suggestion. Blooms last a good week or longer. Staff is very friendly and welcoming, and can come up with an arrangement to suit your budget and desired colours.

The owner is knowledgeable, friendly and ever so helpful in my millions of questions when making a purchase. She truly cares about all of her customers and I can hear and feel it when she's talking to others. I've come here several times to make purchases on trees! Will continue to visit through out the year.

I've been buying flowers from Martin's for 20 years, and the response from the recipient is always fantastic. I send to business associates, friends and people from church - and most importantly, to my wife! (Yes, Martin's did the wedding flowers 12 years ago and people still comment on the pictures.)

An excellent choice of very fresh flowers that are changing regularly. The florists are very helpful and skilled, and they are always ready to offer a helping hand when composing a wonderful bouquet. I love coming here for the experience and for the flowers. They stay fresh for quite a long time!

Flower selection? The best! The staff? Amazing! Satisfaction level? A million! I buy all my flowers from here! Absolutely no other place will do! Just came back and Sarah once again came through with another amazing custom bouquet :) Stop reading other reviews and go here!

Very helpful, quick service, and a simple bouquet was reasonably priced. Walked into the store, chose flowers with the helpful staff, and was on my way within 10 minutes. The interior of the location is quite nice as well. Will definitely visit them again in the future.

Thank you so much for the beautiful bouquets today. I’ve come to your shop a few times and each time I’m always mesmerized by how beautiful your flowers are. Today was especially a special day and I am so happy to be taking these bouquets to my mom. Thank you so much.

I have bought a plant and a bouquet and both of them were beautiful, big and colorful. Love the front of house customer service, the vibe of the place, how the take good care of everything they do. Will definitely go back.

Awesome service. Beautiful arrangement. Recipient was not home upon delivery, but they were contacted and it was sorted out to have them left with a neighbour rather than just left outside in the cold. Would recommend!!

Gorgeous interior and plants to match. You can tell that quality and aesthetic are very important at Martin’s. The larger plants that they have for sale also look like they are in good health.

I'm so obsessed with the designer's choice floral arrangement! The service was friendly, knowledgeable, down to earth, and helpful. I really liked the fast, accurate, and on time delivery.

The lovely girl working the store before close lastnight, put together a beautiful bouquet for me. My neighbours sweet dog passed and we wanted to show our condolences. Thanks again!

Every time I've come to Martin's flowers I've had a wonderful experience! They are so good about working with your budget, and create really beautiful bouquets. Would recommend!

We had an amazing experience working with Tam. She was super friendly, engaged, and creative. We absolutely loved her work. We highly recommend Martin’s Flowers.

Best flower spot. Roses are top quality. Anytime I get my girlfriend flowers here they last sooo long. Tam is also great always provides best customer service

Called from out of town. Gave a set dollar amount. The recipient set me a picture of a nicely designed fresh flower bouquet. Delivered on time.

Earlier this month I went here to get a floral arrangement for my grandmother for her birthday. She loved it. The staff were very helpful.

Beautiful..clean flower shop which I had rhe honor of Officiating a wedding at. Thanks for the hospitality!

Beautiful fresh cut flowers and potted plants. Friendly and knowledgeable customer service.

Beautiful flowers and great service. Treat yourself to a nice springy bouquet …