Absolutely do not take out a membership here. I left mine active during Covid as I know these are a franchise (aka small business) and wanted to support them. However, this meant I had way too many appointments to use when they were finally reopened. I ask that they put me on a plan where I could use my membership but not accrue new appointments. They said I’d have to put $20/month to not loose any. I should have just suspended. Then they didn’t move me to that and kept charging me the full membership fee. It took almost 10 phone calls over 2 months to get it changed. Finally, they just suspended it and now I can’t use any of my appointments. I called last week and was told I’d be put on the $20/month plan. Did they move me? Nope. Again, now no returned phone calls and the appointments I booked at another location are being canceled. Meanwhile, my 10 appointments I paid $60/piece for are unusable. Glad I’ve been paying them since 2009 with no missed payments. What a horrible way to treat your 13 year member.

I made an appointment at this location and had a terrible experience. Will never go back!!!! I scheduled an appointment at this location a month ahead of time. The representative failed to inform me that the particular massuese I scheduled with required patron's to wear a mask the entire duration, even laying face down on the table! When the masseuse proceeded to tell me he required this, I explained I was not able to tolerate it. He had the audacity to suggest I wasn't wearing the mask correctly. I am a nurse and wear a mask 12 hours a day, but I still cannot wear one laying on my stomach with my face in a tiny hole. When I tried to reschedule, the front desk person was no help. The effort put in to reschedule felt weak and dismissive. I suggested they inform clients of massuesse's mask requirements when they schedule patron's but it seemed to fall on deaf ears. It felt like they weren't offering the customer service anyone would normally expect. Avoid this location. Service is extremely poor!!!!

I have been trying to get my account closed and credit card charges stopped for a year now. I have talked to managers over the phone multiple times, filled out their requested termination paperwork multiple times. I am still getting charged. Now when I call, the manager is not there and never returns my message. Corporate cant help since this is franchise location. Literally several hundred dollars in false charges right now and I am bringing in third parties to resolve. I never had an issue with the massages, but the proprietor of this location has been an absolute absentee manager of his business. Beware. 7/14 Update: the franchisee support portal they responded with below just generated a generic automated “it’s up to the franchisee to fix it and we can’t help you” style message. Totally useless response. Crooks.

Cancelled my membership in September and had 1 credit to use within 60 days. They cancelled my appointment and the soonest I could get in apparently was after the 60 days. They waited to tell me the credit was gone on the day of my appointment when they called to confirm it. Explained the situation and they called their main office, however they still refused to honor it. Said had my appointment been a week after, they would have. I guess it's my fault for not checking, but find it convenient that they didn't tell me when I booked it, but were happy to tell me the day of my appointment. I cancelled my membership because it took weeks to get an appointment with a particular therapist due to their lack of therapist. Poor customer service is why I will never go back.

The front desk attendants are great, especially Chloe - she is a rockstar! She and Patricia, the manager, are my favorite. This is a great location to meet therapists with firm pressure, lomi lomi, hot stone, cupping, deep tissue, trigger point therapy or relaxing Swedish techniques. Facials are also available with add ons like chemical peels or back treatments! This location doesn’t get as much traffic as the other locations so it’s easier to get appointments with your preferred therapists. That might not last long though, since the Lloyd center location closed! Book your session today.

Katherine is the absolute best! I can’t recommend her enough! She knows her stuff- extremely skilled and knowledgeable about anatomy, and very intuitive. She always checks in to make sure if the pressure is right, and simply put- she gives the best massages *ever*. And I would remiss if I didn’t mention that she is such a lovely human. She is super easy to talk to and I love our chats each session. Katherine- thank you for being awesome!!

I've been getting massages for almost 2 decades and have been a member at massage envy for at least half of that. I tend to be picky about my services and just wanted to say that hands down Steven is phenomenal. I've been seeing him for several years now for massage therapy and he always knows what to do! I always leave with a outstanding euphoria and sense of relaxation!

Scheduled a massage and when I went in there was no massage scheduled for me and I had taken time off to get the massage because the location closest to me was closed a while back. They apologized but that doesn’t help me when I’m sore and need a massage. Honestly just disappointed and don’t ever want to return.

My massage was amazing ! My first time with Charl. I can not express how amazing he is. He is highly skilled, uses steady pressure and is attentive to trouble spots. He also has a wonderfully warm presence that puts you at ease. I would recommend using Charl at Mall 205 massage envy to anyone !!

Charl's was pretty amazing. He takes deep tissue to another level and found all my problem areas without me pointing them out. He has a very intuitive touch and would recommend him to ANYBODY, especially athletes or those who have had any sort of accident or trauma. 10's across the board!

Ann did more to resolve my shoulder and knee arthritis and rotator cuff tendinitis pain in one 90-minute massage than weeks of PT treatments. She is my go-to massage therapist. I enjoy the relaxing experience of Massage Envy. I highly recommend the Mall 205 Massage Envy location and Ann!

Michelle at Mall 205 gives the best facials! I've seen other people at that location, and othera are good estheticians too. But I prefer Michelle. She just knows how to relax me and knows what to use for my very sensitive, and fair skin. Highly recommended.

Had a great first visit with Keymaira this week - grateful she could fit me in, becauae she's fantastic and I will definitely see her again! I prefer medium pressure but have a few spots where I get spasms that require some deep tissue work

2 different appointments canceled, only found out about it when I walked in. So I asked to cancel my membership due to lack of communication and was told I had to wait for someone who could do that and they will call me. I have very little

Hands down the best of the best. Leaving Rev is the hardest part of moving out of the state for me right now! Couldn’t recommend for deep tissue more. I have a lot of body trauma and never had to feel uncomfortable when Rev worked with me.

I've been a member here for well over a year and always have very positive experiences. I was shocked to see so many poor reviews. You have to be willing to try a few therapists to find the one who's style best matches what you are looking

The staff here are always very lovely. The front desk folks are welcoming and efficient. I highly recommend seeing Rev for massage and Delores for skincare. I’ve seen them both several times and they’ve exceeded my expectations every time.

Asya does an AMAZING job of relieving muscle tension with stretching! My limbs relax and it’s like I can feel my joints and muscles being worked on without her actually directly palpating those spots. Very effective and soothing body work!

BUYER BEWARE of massage membership. I have 15 accrued massages because there are never openings to get in and every month another $85 gets charged to my account, it's a vicious cycle. If you do get an appt they will most likely cancel on

Absolutely would not recommend this place (Massage Envy, Mall 205, Portland, OR) to anyone. Honestly, the massages were generally what I wanted. I did encounter one rude therapist, but everyone else was great. However, the administration

Mak gave us such a nice welcome! She made us feel comfortable and showed us around since it was our first time at this Massage Envy. Kathy gave a wonderful massage hitting all the right spots. Thank you - we felt very pampered!

I saw Asya for a 1 1/2 stretching appointment. I wasn't sure what to expect, but turned out to be both a massage (with an RTR massager), and stretching. I felt great and relaxed, and have already made my next appointment!

I recently visited Massage Envy. River was my provider and she did an amazing job. She is attentive and seems to know where to massage and what technique to use to get these sore muscles to relax. Thank you River....

Anybody can massage, but not everyone knows how to massage specific muscles to make a migraine go away like Charl. I have severe migraines that can last a week and he does an amazing job getting rid of them!

I truly love Steve at Massage Envy! He is amazing and definitely pays attention to details. I would recommend Massage Envy at Mall 205 as well as Steve. Great atmosphere great staff and a great masseuse.

I’ve been going to the Mall 205 location for years and using the same therapist. Overall I’ve been satisfied with the quality of my massages. The front desk staff are always very helpful and pleasant.

Several years ago the tip suggestion was $10 for an hour 15 for 1.5 hours. Now the suggestion is $20 for an hour. My salary at my work barely gives me 2% raise. I have never received a double raise!

Joseph did a great job on my massage. Being a big mountain ultrarunner and cyclist my legs take a beating, so it was good to have some muscle work done to relieve tension and tightening in my legs.

Tanner wss good but he left my shoulders hurting the next day. His fingers were to strong and didn't massage my lower back enough were it hurts alot. L2 and L3. But he the was kind and courteous.

Even if I have a home Maseuza on weekly basis, I still keep my membership and look forward to my sessions with Anne, her technique and touch are magical. Leave the place relaxed and rejuvenated.

Relaxing atmosphere with excellent providers! I have had deep massage and stretch both have helped me get back to a healthy happy place. I can’t praise this place and the providers enough!!

The assistant manager did everything she could to accommodate my needs. My massagist Dolores was amazing. She was kind and intentionally explain every step to me.

Rev is incredibly methodical and thorough when I come in for my visits. I leave feeling rejuvenated and ridiculously relaxed! He is a true asset to your company!!

Steven has miraculous hands. I asked him to specifically work on my lower back which he did and I feel so much relief from my normal pain. Thank you again Steven!

Aysa is excellent and I feel immediate relief after a stretching session with her. No pain and great conversation. I look forward to our sessions. Five stars!

Steven is the best massage therapist I've ever encountered. The front desk staff on 9/21/23 at 2:30pm at mall 205 location were top-tier, quick and efficient.

Ann is great!! I’ve noticed no matter who I have for a 90 minute massage, you don’t get a full 90 minute massage. It ends up being more like 75 minutes.

I have had nothing but great experiences at this location. Sara is the best massage therapist I've ever received from. Highly recommend.

Sara and Eugenia are my favorite massage therapists here! They both take the time and attention needed to focus on your areas of need.

Been seeing her for years. Enjoy the relaxation. Eugenia even gave some extra times for stress reduction massages. as of 10-15-23

Jaci (LaVon) has a gentle and intuitive touch with enough pressure to work out my tension from the work week. Highly reccomend!

Excellent customer care! Professional in every way! Before I found Message Envy, massage was all new to me. I new nothing.

I've been going here for years, I've always had a positive experience! Eugenia is by far the best masseuse in the building!

I always receive an awesome massage from River. She's super nice, transparent AND respectable. Gotta love it!

All Good. The front office staff are wonderful & Joe is an incredibly skilled hot stone massage therapist.

I have been seeing Jaci regularly for the past few years. She always knows exactly what my body is needing

Charjs does it excellent job. He got in every spot and really worked my muscles. I highly recommend him!

Had a facial with Michelle and she was great! Very attentive and gentle, she had my skin looking great!

As always a wonderful experience with LaVonne!! She is tough and gentle- fun and efficient -the best!

10/10. I drive past my local Massage Envy for Eugenia. She has MAGIC HANDS and a calming presence.

Excellent massage, friendly reception team, nice quiet space for water and tea while you wait.

Katherine was absolutely amazing and accomplished all of the things I asked for!

Dolores was great. Answered all my questions that made for an enjoyable visit.

Got the deep pressure needed from Steven to relax muscles! Awesome massage.

I tested positive for Covid but they still charges me for a missed visit.

very very excellent massage with intention and lots of adhesion releases

Always good massages when I go to this location and staff is super nice

Charl provided a deep muscle massage w great skill and professionalism

Mak is great for business! Very friendly and patient. Thank you, Mak!

Very relaxing massage. I enjoyed the attention Joe paid to my feet.

Katherine was amazing, very skilled and knowledgeable therapist!

Nice cozy cabin surrounded by snow. Loved the warm fireplace.

Charl gave a great massage. 11/10 would recommend to anyone!

I was so relaxed after my hot stone massage. Joe was great!

If you’re looking for solid deep pressure, Joe is your guy!

Joe always does my massage exactly how I like it! Becky S.

Sara fid a great job! Perfect pressure and listened well.

Sean did amazing job! He is a professional! Great place!

Delores did a amazing job explaining everything. …

Denise was so good. I was very happy. Thank you