Giving one start for unnecessary difficulties at the end of least made by Abby… For the first 11 months manager of the property we have been renting was Michele who did great job and was always with us in constant etc. End of least as per mutual agreement with owners we suppose to move out. During period of looking for new place Michele was on her holiday leave and in charge was Abby… I was looking for new place for around 4-5weeks. At the end it got a bit stressful cos we haven’t been approved even th r me and my parent seems to be perfect candidates and we were getting even positive feedback from owners etc. My partner has contacted one of new agents which property we were applying for and find out that current (at this time) agency is giving them miss-leading references about as as a tenants mentoring something about revocation without any details… if I was anew agent the first thing to my head is oh ok they must do some damage and now they got terminated. Well there was not any Reno happening at all but mould issues which was in this house before we moved in and it became worse ower winter time and since may we were contacting agency and asking if there can be something done but we haven’t got any response… When we did explain situation about fault reference our application for new place got accepted on spot next day… In conclusion if you guys want ur tenants to move out quickly as per request of owners due to future renovations or sell of property I would advise to give the most beautiful and generous references so that I wouldn’t waste a month of looking for new property for tenants!!! Also if Abby create this situation as ravage for us to refusing letting owners or architects or builders to get to house to check moult check with fair work and NSW low how often is aloud to landlord to request property inspection shortly not twice per week every week month due to our least end!!! Big disappointment…

I normally don't write reviews unless my experience was out-of-this-world awful or otherwise incredibly good. In this case, it's the latter. John’s team at McGrath (Willoughby) are outstanding. I’ve had dealings with real estate agents, both sales and property management, for 20 years and by far this is the best team I’ve come across. I was on the buy side in the recent dealing I had with John (he of course was acting for the vendor by auction). The team were efficient, transparent, courteous, professional and really helpful at every stage of the process. In particular: 1. During the sales campaign, John and his sales associates were transparent about interest in the property I ultimately purchased and were never pushy. I never got the sense John’s team were ever dishonest (not something I can say about all the real estate agents in the Chatswood area). 2. At one point I was struggling to decide between two different sales which John’s agency was running and he offered objective advice and tips that was fair to both his clients. 3. John handled the auction really well and made what’s ordinarily a stressful, high pressure process into one that was calm and orderly. 4. After signing the purchase contract, John offered good tips in preparation for the post-sale period. 5. Throughout the entire process, his team were easily accessible and quickly offered assistance to make the sale process stress-free and smooth. I would strongly recommend John’s team to anyone interested in selling or leasing and he will be my first point of call when I’m at that stage. After the purchase, I looked up John’s online profile and saw he has had numerous awards over the years and that would explain the outstanding experience I’ve had.

My family and I did not have such a good experience with your agent Felicia Mezei. She told me at an inspection that she would send me in depth videos of the property because I needed to show my mum, however she never sent it to me even after I messaged her to follow up (I know I had the correct number because she previously replied to me regarding the inspection time). If I knew she wasn’t going to send it I would have taken videos myself! Later, I messaged her with an important question about the application I had put through, and again she never replied! She even put incorrect details about the property’s description- people were confused why there was no AC and she wrote that the unit had ducted AC… not to mention she was 10 minutes late to the inspection so everyone only really had 5 minutes to inspect the property in a hurry. My mother couldn’t find parking because of how busy it had gotten and Felicia said she couldn’t wait an additional 5 minutes to give her a chance to inspect the property, which is why she said she would send me the video instead.. which she never followed through with! With the terrible rental market agents need to do better to assist clients in finding a home.

A͏ SUCCESSFUL EXPERIENCE John͏ presented as an agent with an accurate and extensive knowledge of the present market in our area. He communicated his knowledge to us in a clear, honest and easy manner. Our questions were answered patiently and clearly. It was clear that John did not have to "sell" himself in any way. We interviewed four different agents before selecting McGrath, Willoughby. John's easy friendly manner extended to showing a genuine interest in us, our situation and even in our interest and hobbies! As the selling process progressed, we were constantly informed personally by John about details of the interest shown in our property. It was clear to see that the price range suggested by John for the sale was realistic and achievable. We were delighted to be offered a price commensurate with our expectations. We are delighted that John was there as our agent to take us through the sometimes emotional journey of selling Mum's house. He saw us through the process with calmness, kindness and humour.

One of the worst property managers I have every dealt. Highly unprofessional attitude. We have been living with water leakage issues ever since we moved in and no actions were taken to fix the issue. Within a tenure of 15 months, McGrath has changed atleast 7 property managers and every time we were asked to update each one of them about the issue. The bathroom lock was faulty, and they didn’t take any action despite highlighting that we have a 3 years old who can get locked. We had to get this fixed at our own expenses and for the reimbursement none of the property managers were interested to talk. I’m glad to hear that the owner finally agreed to change their property manager and move to some professional company, maybe as an owner they were frustrated with McGrath service too. I wish there was an option to submit a negative rating. The whole experience with the Willoughby, NSW branch was miserable

Integrity, professionalism, dedication John McManus is an outstanding professional and I would recommend him to anyone who values integrity and wisdom. His insight, communication and guidance through our campaign was first rate. After our auction was ultimately unsuccessful (torrential rain resulted in a complete washout), John reassuringly guided us into the next stage of the process (private treaty) and patiently went about sourcing the next cohort of potential buyers. Within a week and a half we had exchanged contracts at a price much closer to our reserve price. It's easy to receive a great review when the market is booming, however John's true character shone through when the situation (for a brief while) was not as we had expected. John's core values are also reflected in the outstanding quality of the team at McGrath Willoughby (Will, Emma, and previously, Nicky). Thank you.

We engaged John to market and sell our property in Willoughby. He had been recommended to us by a friend who had a previous positive experience with him and his team. We had an unusual situation given the rather unique type of property in the suburb. John's knowledge and experience suggested we use an expression of interest approach to the sale. In the end John was able to match up a number of interested people and we successfully negotiated a sale within a relatively short period of time. We found John to be a no nonsense kind of guy who acted in our interests at all times. He regularly spoke to us with updates and advice. He was always contactable. We feel we achieved a fair and good price for the property with smiles all around. Thanks to you and your team John.

For a Stress-Free Successful Sales Experience, Contact John. At our first meeting with John, he impressed my wife and myself with his calming, humorous but reassuring conversation beside his knowledge and experience of Real Estate sales in Willoughby. This gave us the confidence to move forward with McGrath immediately. His sales strategy worked for us and in the end we got the result we were looking for. McGrath staff (Sales, Admin and Finance) all went that 'extra mile' to assist us during the sale period. Most impressive was when we had an issue the night before settlement; with just an hour's notice, one staff member and John moved swiftly to resolve the issue and ensure we had a memorable settlement experience the next day. Ten out of Ten McGrath!

This guy makes it happen. If you need to sell your property in Willoughby, call John and get him and his team to work for you. From the first phone call to shaking hands after the sale, John and his team have the sale process tuned so you don't have to worry about anything. Our initial meeting garnered great advice about preparing the property to aid in getting a great result after the sales campaign. During the campaign, John kept us up to date with what was happening with prospective buyers and the market as promised when we signed up. He's a busy guy, but he answered the phone and replied to emails when we had queries. His team are equally professional, and are across the sales process for your property as much as John is.

I had dealt with Felicia a few times over the past couple of months on the search for a rental property, and each time I crossed paths with her, she was a breath of fresh air. She was one of few real estate managers that I noticed who would take the time to answer questions from the people in the room inspecting the property, and always did it in a kind and in a friendly manner. I ended up getting accepted for a property through McGrath, and I could not be happier. I am yet to have an occasion when Felicia has not responded to me within the first ten mins of me emailing or leaving a message. Her attentiveness to all my annoying questions has made this process so much easier than my past experiences at other agencies.

This͏ was the 3rd house John McManus has sold for us & we would not even consider using anybody else in this area. His market knowledge, professionalism & approach to the sales process cannot be matched & you know that he will strive to achieve the best possible result for you. Selling your beloved home can be stressful & emotional, but John is always willing to listen & allay your fears. He is a great Agent & achieves great results, but more importantly John genuinely cares about his clients & that quality will always set him apart. Needless to say, we would have no hesitation in providing John with the highest possible recommendation.

We were lucky enough to come accross Will Geist at an open home, in the apartment next to ours. He greeted me with a big smile and promptly arranged a valuation for our apartment, followed by a more formal meeting . He was always so cool, calm and collected- exactly what we needed! Will is professional and organised and kept us well informed at every step of the process. He is overtly optimistic and was always happy to answer our (many) questions. We are very pleased with the outcome of our sale and would have no hesitation in recommending Will to others looking to sell their property.

We recently purchased a house with John's help and found him to be professional and helpful. We have met John on a number of occasions during our property search and found him to be excellent at communicating with us and keeping us in the loop with any properties that he thought would be of interest to us. We found the properties he was selling were always well presented. We are very thankful to John and his team for giving us their time and attention in helping us to navigate the property market. Very happy buyers! We would not hesitate to recommend John and his team.

So happy with our choice of John McManus as out agent John and his team were exceptional. From the very first meeting John was transparent, had knowledge of the area and set the right expectations. We were living interstate and out house had been leased out. John assisted with the process of having our home prepared and dealt with all appointments necessary to make the sale process as seamless as possible. His valuation was pot on and he sold our house within one week of being on the market for an exceptional price. Would highly reccoment John and his team.

John McManus and team at McGrath Willoughby are the gold standard Selling our house through John was a great experience. The hardest part was keeping our golden retriever's hair swept up for each open. Beyond that, we always felt we were in the best hands. They thought of everything; were the epitome of professional; had a solution to every need each step of the way; and instilled in us such a sense of trust the whole process was over before we knew it. With a result better than we had hoped. I can't rate John and his team high enough.

John McManus is approachable, calm and professional. His depth of knowledge and expertise in real estate gave us the confidence to proceed with the sale of our home. John and his team then combined their talents to work seamlessly and professionally, ensuring every part of the process was handled expertly and in the end a great result was achieved which exceeded our expectations. We would highly recommend John McManus and his team at McGrath to anyone thinking of selling their home.

A seemless purchasing experience The whole process of purchasing a property from McGrath's and John as agent was seemless. From the first inspection to opening the property outside of normal inspection times, nothing was too much trouble for John and his team. Even after exchange and as the property was vacant, John facilitated access for me to undertake some measurements. I would highly recommend John and I will certainly be using him when I next sell a property.

John and his team's experience and customer service has been impeccable. The recent weather in NSW presented some very real challenges and if it were not for John and his team I would have been in a lot of at trouble as I am living interstate. They went above and beyond in not just marketing the property but also assisting me with my unique circumstances. We got there in the end. My family and I thank you all sincerely for your help selling our property.

I had a great experience with McGrath Willoughby Real Estate. I found the team very professional and pleasant to deal with. Felicia Mezei exceeded expectations throughout the entire process and was incredible through every stage of finding my rental home. She represented the RE company in an exemplary manner. Should the opportunity arise, I will have no hesitation in recommending McGrath Willoughby to anyone looking for a rental property.

Nick Dunn of McGrath Willoughby is an outstanding agent. He recently sold my late mother's unit in Willoughby for a great price. He is professional, has excellent market knowledge, is always available and is a superb negotiator. He works extremely hard to get the best price for his vendor. I have absolutely no hesitation at all in recommending Nick to anyone considering selling their property in Willoughby and the surrounding areas.

Excellent & Professional Working with John to attain our first property was a genuine and professional experience. John's communication throughout the process was professional and diligent, providing knowledgeable and thorough responses to my numerous questions. It was a pleasure to work with John and the team to secure our first property, their care and support throughout the process was a wonderful and efficient experience.

We found John (and his team) to be professional and knowledgeable. His "process" is clear and understandable. He was always conscious he sells property all the time but us vendors maybe only once or twice. Thus he explained each step at the beginning and throughout. We were updated regularly. We would trust John to sell our next property. PS He does have a sense of humour so try and make him laugh. It is worth it!

High͏ Quality Service From͏ our first meeting John was always upfront and honest. His knowledge and experience in the market came to the for as I was selling my house amid changing market conditions and I valued his openness and suggestions that proved successful with the sale of my property at Auction. John and his team are professional yet friendly and always available. A great team to have selling my house!

I use McGrath to rent my property. From the initial meeting 18 months ago I have always found them responsive and eady to deal with. I have had very few issues but when they have arisen, Anastasija has been excellent. She understood what had to be done, and then did it. I knew everything would be resolved to the satisfaction of all parties. I would use this team again without hesitation Bob

John͏ recently sold a beautiful 110 years old house to our family, just as the interest rate increased and bad financial news were everywhere. It was a difficult negotiation process but what stood out was how caring he was for his clients. Without going into the details, this was what impressed me the most. He also have a very good team with him, many thanks for all the extra inspections.

I found John really easy to communicate with. He was so quick to respond to calls and obtain information that we requested from the vendor to help with our due diligence. Once we had exchanged contracts, the service from John's team was impeccable to make for a smooth process until settlement. John's knowledge of the area is unrivalled and I wouldn't hesitate to recommend his services.

We recently sold our house with John and the experience was excellent. John has an intimate knowledge of the market and this combined with his professionalism plus clear and constant communication meant we felt relaxed about the process and achieving a great result. In addition, we were very impressed with John's team who were all a delight to deal with. Highly recommend.

I worked personally with Taniqua Weekes and Anastasija Kaplanis and they were both absolutely incredible! They kept me constantly up to date on the process of my lease application. They’re both incredibly approachable and receptive to every persons needs. I would recommend both of them to ANYONE! If you’re looking for a place to lease you can’t go past McGrath!!!

I have rented properties over a number of years and dealing with the McGrath group at Willoughby I have to confess they are on a different level. Dealing with Michele and Abbie they have made my life so much easier they are true professionals. Anyone thinking about finding a property manager please contact these people you will not be disappointed.

Full confidence! John has extensive knowledge of the market and trends. This gave us confidence in selling with him. He answered our questions simply and honestly, which we appreciate. We are very pleased with the results John achieved for us and won't forget his professionalism, friendliness & family-oriented service.

Knowledgeable agent John is a solid agent with a good work ethic. He always made the time to listen and respond in a timely way throughout the sale process. I could trust John to work in my best interest during challenging and shifting market conditions in 2020 due to the pandemic. I was pleased with the result.

John was professional and very helpful through my sale campaign. His knowledge of the market and price estimate as spot on. Most importantly, his communication with me was excellent and when Covid restrictions made things tricky he was calm and measured. I felt, at all times, that I was in safe hands.

As a first time renter after 30 years of home ownership I found Felicia and Michelle’s professional conduct most exemplary. To all who have dealings with McGrath real estate you will be well served by these two employees. The whole process has been smooth sailing in a trying time.

This is the second time we have bought through John. He is a true professional, has excellent knowledge of the area, and a fantastic reputation. John is a great communicator, and always makes an effort to respond efficiently. I would definitely recommend John and his team

John and his team showed great professionalism and competence throughout the sale process. They were patient, accommodating and hard working. John attends every open homes personally. I highly recommend John if anyone is looking to sell in the Chatswood area.

A͏ very supportive and communicative agent John͏ explained the sales process to us clearly and assisted us in making the right decisions at the right time. Our sale on our property went smoothly and we were happy with the overall result. Many thanks, John.

Michele‘s service is second to none; she responds quickly and efficiently and always strives to ensure we are comfortable and well looked after for all needs. I would highly recommend Michele and we are very lucky to have her as our property manager.

My family and I have rented a property via McGrath Willoughby for the last year and half. Michele and the team have been very professional throughout the process and would not hesitate in recommending them for your rental needs.

Very experience agent John is a very knowledgeable real estate agent in the Lower North Shore. He is also very thorough with our purchase, everything is very organise and work extra hard to get things done. Thank you.

Have been working with John (and his team) for a fair few months and all my interactions with him have been: 1. Transparent 2. Well advised - value add to any buyer even though he works for the vendor 3. HONEST

We had a wonderful experience with Felicia, She helped us find a place and as a great help from the get go! She made sure we found a place that worked for us. We cannot thank Felicia enough! Highly Recommend!

After two years of very poor service with managing the rental of our investment property, it is great to have finally taken it away & placed it in the hands of a business who knows how to do it properly...

Thanks͏ very much John! John͏ has been helpful and efficient throughout this whole process. He answered all our questions promptly and we really appreciated his honestly and ability to be upfront.

Excellent experience John is easy to deal with, thorough and very genuine in his approach. John kept us well Informed throughout the marketing and sale. We were very happy with the whole process.

Very happy with McGrath estate agents. They keep me well informed at all times and offer sensible accurate advice. Michelle who specifically looks after me is excellent and very efficient.

I’ve rented my apartment for 3 years now and have always had a good experience dealing with the agents here. Michele Cooper especially always quick to respond. …

As a real estate the main thing needed for me is a communication which i have been getting quickly specially from Michele who is very quick responsive to my emails.

The team are extremely helpful and respond quickly and answer questions without hesitation. The customer service is very impressive.

Thank you Michele Cooper at McGrath Estate Agents. Michele is efficient and takes good care of her clients and their properties.

I had a awesome experience with McGrath Real Estate. A team very professional! Felicia and Michelle always doing a great work.

Michele has managed our rental property beautifully.She liaises well with tenants and ourselves.We highly recommend her.

Michelle been very helpful and attentive in fixing issues within the property and helping us with our request.

We have been very please with management of our property with professional team specially Michele Cooper.

Terrible experience with Felicia today. Totally shocked by her rudeness and unprofessional manners.

I have had pleasant and positive experiences in dealing with McGrath property management team.

My interactions with Michele are always excellent, she is very helpful and professional.

Thanks to Anastasija and her team for their quick, consistent and high quality service!

Inconsiderate advertisers, as they ignored the no junk mail sign in my letterbox.

Thank you to Anastasija! Always so helpful and prompt in her responses.

Warm and Professional and that's always a pleasant experience!

I like them they’re nice and easy to deal with …

Michele always supports well and I really appreciate.

Can't follow simple instructions. Avoid avoid avoid.

happy with the service

Always helpful !