Excellent customer service. Had a very pleasant experience dealing with NAB Point cook. Special thanks to Michael Zannon for going out of his way to get everything sorted for me. My second time dealing with NAB Point cook and never been disappointed. You have a customer for life.

Unsure why this branch exists with people not having full service / teller facilities, I am moving away from Nab, so would suggest other nab customer in point cook as it clearly appears Nab don’t care about customers having physical branch with people not offering full service

Horrendous branch and horrendous customer service. Went to open a bank account for my daughter on her birthday.. They kept us waiting for 45 mins on a relatively uncrowded afternoon without bothering to keep us engaged! Would never want to do business with such a bank!!

Waited half-hour just to open up savings account and even after waiting for half hour customer service lady taken someone else who came after me and she knew I was waiting because I was sitting right in front of her desk. Not a good customer service AT ALL.

If I could give zero stars I would. The NAB have 'renovated' this branch to better serve its customers. They obviously don't understand their customers at all because they've totally misread the customer sentiment. 1. All useful services

Really bad attitude. My wife has Temp Residency and I came to the branch to open the account at 9.30am. The Cust service made us wait and then came back saying the only person who create account is very busy. The lady quoted " IF YOU HAD

Don't bother going into this branch. Absolutely useless, no staff to assist. The branch manager was too busy to assist with our inquiries, however when his friends came into the branch the manager came out of his office to greet them and

Worst customer service. I have a power of attorney to act on behalf of my sister. I have always provided the necessary documentation now they refuse to give me a home loan statement. They asked questions like they were lawyers. An Asian

Like everyone else wish there was a one star option. Worst customer service, machines are faulty did business banking here again 4 transactions took forever, had to let other customers through as felt bad took me half an hour, when the

Being an international student i expect some good international level service.. but the staff over there didn't even asked us to seat... When talked about any investment suggestions that they can give me.. NO was the blunt answer i got

It was truly a seamless experience and all thank to the employee “Hamse Sofe”. I’ve been with various banks and never have I had such an amazing experience. Hamse was extremely courteous and his willingness to help was something every

One of the worst customer service. The man was so impatient and disrespectful that we felt he would physically send us away. That is an experience I never thought I would witness in Australia.

I thought the sales cons was nice (did the job properly) but turns out he didint do the job properly. As a result, I had TWO PROBLEMS WITH THE ACCOUNT.

Went for assistance with my account. Could not help but said they would get back later that day. Never heard from them again. Very poor effort NAB.

Went to the branch to verify my Id told me needs to bring passport and Medicare. Want home using phone to verify my ID only needs my drive licence.

Very unimpress service. Using their Business express deposit. Took days before deposit credit to account. Very unreliable! and disappointed

I should have given a 0 star if that was possible. Had to deal with a manager with a very bad attitude named Sachin Rawal. Instead

Every 1 star on here I can vouch for because they are so rude and the mistakes people are bringing up has happened to me.

Very polite staff and help me out in everything . Specially thanks to Madeline Dunster …

Wish I could give 0 stars.. horrible bank