What a nightmare to deal with! Wanted to save £'s by dealing with my Financial and Health and Wellbeing documents personally. Awful and not sorted still, the right hand don t know what the left are doing sadly! Wish I had now instructed a Solicitor to deal with all. I completed both documents August 21, returned to me 2 months later with a couple of faults! This time the 2 new documents were resent and 100% accurate! I called them, as they do not have the courtesy to state received by email! You are infact just a number, even though paying nearly £200 absolutely shocking! So annoyed I get a letter from a Parminder Kaur stating they had not heard from me since November 21!?? Thus person should check all in house, as when I telephoned I spoke to a lady who told me my Health and Wellbeing document (sent by registered post end of Dec) same time as Funancial, had been scanned on their computer and would go I hope to a competitant case worker? Parminder should really go for training. I have put in a complaint yesterday, but how effective that is, anyone's guess! Have been told me document valid but if I don t answer questions, God only knows what I will have to pay again April! Next step the Government and legal action will follow! Fortunately I am of great health only 66. God help the little old lady with no time to deal with this shower! Resent today back an old financial document sent by Parminder.. they have infact had a 100% accurate one!!? If they read this review will be a miracle as frankly they don t give a s.... Janet Wild name they have as Hart maiden name... Would love a response!!@

Without doubt the worst experience of my life in trying to communicate and deal with this shower of incompetent, unhelpful, rude individuals. My application was signed for in May, fees paid, now they have decided it is lost. When you get past the 50 minute wait in queue for your call to be answered, you are then put on hold constantly "while they look into it" and then deliberately cut off, especially if you call near 5.30, as Parminder did to me today. (Please feel free to listen to the call if your office reads this review) I have made 15 calls all with wait times of approximately 50 minutes, sent 5 emails to the complaint team, and I am still no further forward, just out of pocket £82. They do not care about the customer, just take your money and then nothing No manager will talk/contact you despite several requests. This office needs to be shut down as it is not fit for purpose Do not continue to blame COVID, YOU ARE BEYOND USELESS & INCOMPETENT!!!! Update-15/1/2021, tried calling again at 9am this morning after being cut off yesterday. Voicemail at 9am states"sorry we are now closed, our opening times are between 8am-4pm, Monday- Friday". My call was answered at 9.30, promised a call back, no doubt this will not happen This place is a complete circus and needs to be reported to the government. They cannot even put the correct times on the out of office recoding YOU ARE NOT FIT FOR PURPOSE!!!

They don’t deserve even 1star. They are the most disorganised Organisation I have ever dealt with. My Brother had a stroke and as a result the oncoming Dementia. I applied for LPOA and sent off the money, because there was a tiny error on the date which was changed by my Brother on signing the form. That was a job in itself as his hands weren’t very strong. I had to get a new set of forms and get them all signed again. I only sent back the pages that needed to be signed but was told I had to send even the pages that were not applicable and had lines through. This took all of 9 months but still no LPOA, meanwhile loads of bills racking up as without this power you are helpless. Now my Brother has passed away. They denied me the right to get his affairs in order. He lost his wife 18months before to Suicide and unfortunately his Daughter and Son have mental problems. You cannot imagine the stress they put me through. Waiting hours on the phone, emails only get answered by the usual same email everyone receives. I have sent two letters of complaint but no reply. They are not fit for purpose. They are disgraceful.

I've telephoned three times waited an hour on 2 occasions and 45 on another and was told someone would contact me as they have taken my payment but can't trace it. I asked them to raise a formal complaint and was told someone would contact me within 10days that was over a month ago. Though I don't blame the staff on the calls, they need to review their processes. I am going to write to them and will report back if that yields any response. If anyone knows who I can complain to above them please let me know. My process started in March this year. We’re in 2023 and my issue is still not resolved been told the complaints department will contact me on 3 occasions but no contact as yet. I sent a copy of my complaint in to the Chief Executive but surprise surprise not even an acknowledgment. Have now contacted my local MP to see if he can get a response or at least my money back. The OPG cannot blame delays on covid every company has had to find alternative working methods over a number of years now.

I applied for my LPA welfare over 18 months ago! I have emailed them on several occasions, been promised that a search would be made, telephoned and had a letter fromTier 1 complaints, stating that the matter would be investigated, but have heard nothing. Finally, I wrote to the new CEO Amy Holmes at the end of August 2022, asking her to sort the matter on my behalf, but have not even had the courtesy of an acknowledgement. I know that all documents sent have been delivered as I have proof of posting and delivery. The service is a complete and utter disgrace and the new CEO should step up and sort her department out immediately. These documents are extremely important and their loss concerns me with regard to my data protection! Wouldn’t even give them 1 star if I didn’t have to. How can they get away with this?

We submitted our POA for welfare and finance some months ago. I emailed to ask if it had been received. Some nonsense reply weeks later. Now I have received my POAs back from "Incompletes Team" stating that as We had not sent our application within41days of payment the fees would be refunded within 5 to 6 weeks and I would have to return the POAs with a cheque for £328 before they could begin to carry out validation checks. WHAT A NONSENSE. They still have my original payment, its in there bank account and they want it again and will refund in 6 weeks time. Typical Civil Servants. And incidentally the 0300 that they use was introduced and intended for use by Charities. Huh SOME CHARITY. The whole disorganisation should be abolished.

1 isn't even a positive. Been calling several days. Put aside an hour today to wait online as I have registered, paid, received notification, input a code and now the system is saying it is waiting for the documentation. Spent 45 minutes - hurrah! I was first in the queue! Then it cut me off. I am now 47th in the queue. Started the process in early April 2022. It is now almost November 2022... Sent an email. They will get back to me in 25 working days... Update: finally got through to very helpful person. Apparently, once the LPA has been awarded, you don't use the system with your account, but another, separate system. Impossible to find that information online.

Would give this government body minus stars if I could. They have no idea of what they are doing. You submit your forms, hear nothing and then receive a letter that makes no sense and then they want more money to resubmit the forms. Had a letter from them with was dated 12th Aug and it arrived in November!!!!! Have received letters that completely contradict each other!! This service is an absolute shambles, pretty much like the whole of government at the moment. They shouldn't be allowed to offer services to the public, appalling!!!! We spend our taxes on this useless bunch.............................

Would not even give this service 1 star, if possible. Tried calling on numerous occasions to be placed in a queue, then cut off. Followed their suggestion to send an email, received an automated response advising that it should be looked at within 25 working days, however they are currently experiencing a high workload, so may be longer. My husband and I are acting on behalf of relative, for whom there is a safeguarding issue, that requires an urgent response. This is a very poor service, which is obviously, very inadequately resourced. Dominic Raab needs to be investigating this Office.

Very easy to set up powers of attorney but proving very difficult to contact to get advice on my existing LPA. They really don't want you to phone and give an email address, but the email I sent bounced back immediately as unknown. Edit: I had unwittingly put a full stop at the end and once that was corrected I had a prompt reply and my query was very quickly remedied. In fact it's very easy to make necessary corrections to an existing LPA.

Appalling in every single way. Impossible to contact - we are still waiting for Power of Attorney to come through - 8 months and counting now since the application (and fee!) was done. It’s been so long, our poor nan has already had to be moved into a care home because her dementia has deteriorated during this long waiting time. I fear she will be dead before it even comes through if they continue to drag their feet any longer.

Very poor service from a government office. I've now been waiting over 6months for a power of attorney!!! When u phone u are waiting for at least an hour, when u eventually get to speak to someone they are very pleasant & friendly & say what they know you want to hear, but nothing ever happens & the whole fiasco starts again. The worst customer service I have had in a very long time. They need a kick up their backsides

This is probably the worst service I have ever had the misfortune of dealing with. Six months before a response to our submissions, which was asking for payment, provision of documents strewn with OPG errors, no response to emails, and no response to phone calls (this morning I was placed 58 in the queue). Truly shocking service for such a critically important service. Sort yourselves out, you complete shambles.

I made my applications for both parts in April and was asked for payment end of May and beginning of June respectively. I paid immediately, on line, and received confirmation emails of receipt. So the O.P.G can process payment quickly enough. Weeks later, I received letters asking for payment! Looking at previous reviews regarding talking to someone, I haven't even tried phoning to ask what that's all about.

TERRIBLE SERVICE. Waited over an hour in the que and not moving forward, gave up. Sent emails requesting refund and no response. Their website states automatic refund if docs not received within a month. Its 3 months now and still no refund. Website also states opening hours 9am-5pm..answer machine still on 0925hrs at time of publishing this review. Poor management in running a Government agency, badly.

Truly awful service, I have tried contacting them and I am number 56 in the queue. LPA not received, not acknowledged as arrived., no idea what's happening. On line account says "waiting" but other LPA's that I've done which are actually finished still say that as well, so they are not updating the status online. The whole thing is a shambles, same as passports and probate.

I HAVE BEEN WAITING FOR OVER A YEAR FOR MY LPOA FOR PROPERTY & FINANCE. I RECEIVED THE LPOA FOR HEALTH AFTER 9 MONTHS WHEN THEY WERE SAYING IT WOULD TAKE 20 WEEKS. THEY WERE SENT TOGETHER. COVID IS JUST AN EXCUSE FOR DELAYING EVERYTHING & WORKING FROM HOME. WHAT A MESS THE OPG IS IN. I COULD HAVE DIED BEFORE MY ATTORNEYS RECEIVE THE DOCUMENTS. PLEASE SORT YOURSELVES OUT!!

Hi. Tried to contact them took 2hours being cut off twice. Eventually got through and was told they would send out paperwork that was missing and give me more time. Paperwork never arrived. Emailed them three times to confirm it was going to come but no reply to any of my emails. Think they want to send it back so you have to pay again. Totally disgusted with this place.

Ongoing problems with opg since submitting documents with them Oct 2020. Have returned death certificates to wrong property.Which I sucessfully had returned to me by curent owner. Have now returned 4 cancelled poas to wrong property despite them being informed of new address a year ago. New owner of property has not received them. Unable to be tracked.

Woefully inadequate service. It takes five months to register an LPA, phone queues of 50+ people and constantly getting cut off. Letters not arriving… no end to their useless service! Terrible, especially when you have elderly frail people who require urgent decisions. No expedite service or priority given. The whole system needs a rehaul…

Tried to get some help with a form they sent me about my mums finances as I have LPA because she has dementia. Could not get through on the phone or any response from emails. Bad communication all I want is to speak to a person to help me with the form . Tried citizens advice nobody to help there as well

As if family's needing to issue LPA's aren't going through enough already, we are now on the receiving end of constant delays, absolute zero communication, and no accountability. UK tax payer? Welcome to what you can expect from the public sector after paying your taxes for decades.

Original application made June 2021. Payment taken 363 days ago. Numerous phone calls made and conflicting "advice" given. Each time you send correspondence to these muppets they issue another ref number so you don't have a hope in hell of ever locating your application. Good luck!!

Had to give 1star,to be able to write a review.This organization is not fit for purpose.32 emails sent,and 11 recieved from them,regarding refund repayments,from cancelled applications. I have now taken out a County Court case against them

Absolutely disgraceful service. Called over 30 times to get a power pot attorney sent to Us that we applied for over 1 year ago. And still nothing. Called and waited everytime for 2 hrs and line just disconnects. Disgraceful!! Shocking

Wouldn't give these one star, absolutely pathetic organisation,I sent a lpa request in March,it's now august not had confirmation yet,I phoned and finally got in a queue, number 23, instantly cut off,a joke

Terrible service, the time given to adjust mistakes and to repost is not adequate enough. My LPA was rejected because of this and it comes with no surprise that 22,000 LPAs have been rejected too.

Tried to contact them, waited on the phone for ages and ages. Does anyone know if it is possible to go to the office in person for assistance?? Any help would be greatly appreciated!

If I could give 0 Stars I would. The negative reviews are correct as this is my experience of this service. The stress it causes is unbelievable. Something should be done!!!!!

Didn't want to give it any stars but had to. You wait ages in a queue then it rings and it just cuts you off. How you suppose to get hold of someone. Complete sham

Appalling service, impossible to contact and speak to someone and an unacceptable amount of time (over 12 months) to receive Power of Attorney.

Many phone calls lasting over 1 hour. Never got through. Hung up on 2 times where form 50-60 in the queue I became no 1...disgraceful

complete waste of time when things go wrong they do nothing they have no power to enforce anything what a waste of tax payer money

nearly an hour on phone in que got to number 3 then got cut off. redialed now number 38.

41 weeks and still waiting. No-one at the OPG can give a sensible update on progress.

Impossible to contact. Wait for hours then it hangs up the line. Very poor.

(OPG) making change of public lives who are lacking with mental capacity

Wow what a terrible automated service

Shocking support

Terrible!!!!!