Came to grab some urgent exercise book 10 mins prior to shop close. The door was open and I entered the shop. The staff ran to me shouted on me to leave the shop as printing is closed. I mentioned that I am not doing any printing but needed some exercise books for my son for school tomorrow. She was yelling in the shop throughout with other staff that why people have to come this time. I have explained to her that I went to Epping officeworks but as they were was out of stock I had to run to Bundoora as they were in stock as informed. I tried to call Bundoora officeworks but no one picked up the phone. When could find the item as the shelf was empty, she was yelling from distance to leave as only 5 min left to 9. She stated that Epping store should have called the Bundoora store to check stock and just not send us by seeing online. She denied to have the item at all in their store. Then showed her that it is showing stock in a Bundoora. She has been very rude and loud throughout the conversation. The other staff were starting at the way she was behaving to me. I asked her name but she denied to say her name and said she wouldnt give her name to customers, didn't have a name batch either. Had a very bad customer service, didn't care for the customers. Negative star feedback

My recent experience with officeworks, Bundoora Officeworks in particular, was very poor customer service. I had a click and collect order that was ordered on the 17th of December, it said would be ready on the 21st to pick up. Because of Christmas I gave them a little time and rang them the week after, was on the phone for about an hour as they were unable to find my order that apparently arrived? but the person on the phone then said hadn’t! (Assuming they lost it) So I waited for the new year, as the man told me to wait for a text to pick up my order. Rang them again on the 9th again. The First Lady hung up on my didn’t want to help me. Second lady told me I had to ring a number because they can’t track the click and collect from there end. Rang the number for the lady to then tell me that it’s lost so she’ll give me a refund. I advice officeworks to train staff better, as an alternative way of making the customer happy would have been to refund the order still send it express post to my house to rectify the problem and all the time waisted tracking my order that was a click and collect. Mind you it was a $10 item that was sentimental, although officeworks has shown that they don’t care about there customers. Do better.

Worst customer service experience every time I’ve visited this store! On Sunday 20/08 I attended at 5.30pm to purchase one ream of paper. There was an older, short, blonde haired lady who I believe is the manager? standing at the store entrance from 5.40pm yelling at everyone who entered to ‘hurry up’, ‘run to get your items then run to the register’ and ‘quickly, we are closing’. While waiting in line to pay for my item I also witnessed this staff member turn two elderly customers away from the doors, stating that the store was closed. I looked at the time and it was only 5.45pm. There were no staff on the floor to help anybody, they were all standing around in the printing area talking, and there was one young girl serving at the registers. It’s clear by the way the staff member was abusing customers and refusing access prior to closing time, that Officeworks Bundoora don’t value their customers or their reputation.

Hi my name is Anthony and have a message for Officeworks Bundoora I behalf of my father and mother Giovani and Rose. I’ve never seen such an honest and knowledgeable person like Mark at Officeworks Bundoora. I came into purchase a laptop with my wife and I was overwhelmed with so many options on display. As we are not technologically minded being both in our early 70”s, Mark asked us all the necessary questions for our needs. He explained to us which was the right laptop to purchase and explained all extras that if needed for us to purchase. Made it sound so easy and we are very happy with our laptop. It’s exactly what we wanted. Fantastic customer service to Mark and the Officeworks Bundoora team.

Hello, I wanted to bring to your attention an unfortunate incident that occurred at your Bundoora branch yesterday. My wife, who is hearing impaired, approached the printing area and sought assistance from a staff member named Vesna. Despite explaining her communication needs and the importance of face-to-face interaction for lip reading, Vesna was unhelpful and dismissive. She seemed disinterested and prioritized her own tasks, leaving my wife waiting for over 10 minutes. We were disappointed by this level of customer service and hope that you can address the issue to ensure a more inclusive and respectful environment for all customers. Thank you.

If you know what you're after stationary wise, its an in and out affair. No issues with that. However, my recent experience in the Print Copy section seems in line with others; that they are understaffed and the staff are on the slower side to process things. During very busy periods you can be in line for a long time. Other times it is very fast. Also be warned, that the "certified" passport fotos will FAIL COMPLIANCE at Aus pos for being too yellow/green. Auspost bundoora square re took the passport fotos and printed them 100x quicker than officeworks.

Worst customer service ever!!! The printing lady doesn’t know what to do for her job. I need to print the A5 flyer. Normally, they will do it as 4 flyers in an A4 and then do two cuts for me. This old lady seemed like doesn’t know what to do and then just said we don’t do it here in Officeworks. It is ridiculous as Fitzroy office work can do but this office works can't do it. She was so rude. Officeworks management needs to look into this staff member Officeworks Bundoora 17/11 at 7.40 pm

Horrible service! I’ve been to this store on multiple occasions and every time the staff ignore customers, especially in printing. On one occasion, I needed help with printing and this lovely lady Naomi assisted me, amazing customer service! She asked three colleagues behind her a question and to authorise opening the cash register and they all looked at her and ignored her! And then one them rolled their eyes. Absolutely appalling.

A particular staff member, a lady at this store, Vesna lacked professionalism and etiquette when dealing with me & her colleagues. Her tone was rude not only with me but also her fellow staff, raising her voice in an unpleasant manner. It is important to be professional when representing an organisation such as Officeworks. I believe feedback is an effective way to improve a business's level of service & customer experience.

Wanted to give a shout out to (Andrea) who help me over the weekend Yesterday, (hope I got your name right) with the Wedding Chart & Place cards. She was very patient an helped as much as she could. As I came in 9.30am so I wouldn't hold the line up. Thank you once again! I will be coming back to Office Works Bundoora as always! Great Team you have there. Regards Monica D

Agree with other reviewers - absolutely terrible customer service at Officeworks Bundoora. In fact, I let my child climb on their counter so someone would acknowledge I existed and serve me after an extended wait period. I was then incorrectly told that I could not take a photocopy of a page in a book for my child’s education project. We will NEVER go back.

Misleading, deceptive, passport photo service. Their website says Officeworks guarantees compliance with Australian passport requirements and even issues a Certificate of Compliance. The manager WENDY says at the moment they get 10 photos a week rejected by the Passport office. So it’s not compliant. Waste of time.

I wanted to say a really big thank you to Jamie (PRINT AND COPY DEPARTMENT) at Officework Bundoora. So often only complaints are the only feedback that is provided by customers, but I was so impressed with the service I received that I thought it was only right that I send this testimonial. Well done!!!!!

Vesna at the front desk was beyond rude, after trying to do a refund I got told I didn’t know what I was talking about while her voice was raised and people around were mortified at how she was speaking to a customer. Definitely not going back to this store and head office will be notified.

Stood there for half an hour waiting for assistance. Staff members were not busy and could clearly see we were waiting for help but chose to ignore us. One staff member spoke in her mic asking for someone to help us but they all preferred to stand around doing nothing.

Sorry to say: rude treatment twice on this visit. Staff member at the door looked me up and down in an offensive way. Then as I was paying and talking to the cashier they turned to another customer who wasn't even in the queue. Pull your socks up Officeworks!

I went into Officeworks Bundoora to buy paper, as I was walking out I realised I had spent $25 dollars on paper which as a minimum wage worker I do not earn enough for that, so I went back in and polietly asked for a refund, and even though

If I could give a negative I would. Worst customer service experience I have ever encountered. I put through a document online to be printed. I checked it four times to ensure it was how I wanted it to be printed. When I went to pick it up,

I experienced the most rude customer service I have ever seen in Australia at this office. The lady who was standing in the print area was completely free and I just wanted to ask a question related price of A4 print, she rudely said that I

I had a very bizarre experience visiting this store. My partner and I were browsing for a new laptop and an older man came to assist us. He was knowledgeable but extremely sarcastic and condescending and was not following social distancing

Ordered prints yesterday and came to pick them up today (10th jan). The guy at the printers and the woman were very rude and unhelpful. He printed designs on the wrong paper and didn’t want to reprint. They asked us to come back but were

Called up to check if an item was in stock. I asked them to double check and make sure they physically have it in stock. It was and they told me they would put it aside for me and I left my name and mobile number and told them I would be

I ordered Plans to be enlarged and the store staff just ditched my work to get their personal work sorted. All store members are Rude and Not helping. Infact after they finished their own work, I had to go in to get them to print mine.

I’m here to get my passport photo done today. There are 5 people waiting in the line but only one staff member is serving us very slowly, so the short queue is not moving at all. If it’s just busy, I can completely understand and be

I like most people have been rudely spoken to by the blonde haired woman. She has zero people skills; why put her at the print counter or the cash register. She is the reason why i chose to travel further to other Officeworks stores.

I like most people have been rudely spoken to by the blonde haired woman. Her name Starts with N.She has zero people skills; why put her at the print counter？Very rude！Ignore what you need！Treat customers differently！

From 5 stars to 1 star in this review edit. It's amazing how far this place has fallen. The printing is now an expensive rip off. The staff are unhelpful. I am shocked at how far this place has gone downhill

Terrible staff that treated me with distain. Horrible service that I had to wait 10 minutes just to answer a question and even then I was lied to about a product but luckily I double checked and so avoided

Woman on the phone with what seemed to be an Irish accent was extremely rude. Needs to work on her phone manner and customer service URGENTLY. 2 hr click and collect is a load of rubbish.

Worst service, so slow and staff not willing to help you at all. Too busy talking at the front desk. Self serve machine don’t work so you’re forced to wait in the extremely long line

Blonde landy named VESNA was rude and unapologetic. I'm hoping Officeworks corporate and HR to look into this issue. As a customer, I felt my rights were violated by her...

Bad customer services. The light colour hair woman at the check out at 3.30pm on 23.12.2023 had amused me in front of others about exchanging the faulty product

Accidentally left personal papers in printer after scanning . Rang and staff located paperwork and put it away for me to pick up Excellent customer service

I was waiting for 30 minutes In queue ...came before 1.30 pm , suddenly got surprised from staff that they can't print same day only 1 poster....

Printing equipment is always faulty. Always big lines for printing support due to being understaffed. Went to k-mart to print photos in the end.

We just came for a print out and took one hour to attend us. Don't know why these people are doing here. Very bad customer service.

A fast, prompt and friendly service by two superstars: Bridgette & Jett. Thank you for such a wonderful experience!

Well stocked office works! Staff were friendly but not enough on the floor to help find things.

The staff here are always rude, unhelpful and inefficient in their management of customers

Excellent and helpful staff in this store especially within the printing department