Rude, refused to listen to simple requests and ended up getting it horribly wrong. The women we worked with would cut me off mid sentence and say “I understand” in a snippy tone, then because she wouldn’t listen had to excuse the errors by saying “everything is fixable” but then soon followed it up with “but we can’t do it, you will need to.” She told a family member to sit down when she stood up to look at something, so uncomfortable and uncalled for. Luckily I didn’t use them for the memorial service. I called many funeral homes in the process and ALL others went above and beyond to help me, but NOT this company even though I was using their services. So rude compared to other companies, this one exhibits exactly how one should NOT treat the grieving family

The office staff was very informative and helpful when I called to ask questions. The gentlemen that came out to pick up my loved one were so very kind and respectful. They showed so much love and patience during our difficult time. I would highly recommend Olinger Mortuary Services.

It is never easy to prepare funeral arrangements for a loved one. The folks at Olinger-Saenz were very polite and informative. Thanks to their help, especially from Krystal Kosub, we were able to get the help needed to get through the cremation process of our loved one.

They have made the process of my Mom's final rest a COMPLETE nightmare. When we selected a new funeral home, they didnt realize we heard the comments made when he went to pick up my Mom's body, but we did. I won't repeat here, but they are very insensitive.

Great